Administrative Assistant Location: Johannesburg Please send your CV to Michelle - kindo.m@abcworldwide.com Our client is a leading food technology company focused on the flavoring and processing of meat and plant-based “meat” products. KEY RESPONSIBILITIES General Administrative Tasks Office management and administration Telephonic query handling (Via WhatsApp), client liaison, assistance, problem solving and follow-up Presentations and reports Reference list of equipment Negotiate pricing with Overseas Supplier Negotiate pricing with Local Suppliers Updating the quoting system with new machinery and updating pricing when Price Increases are applicable. Supplier communications regarding Specs, Orders and new quotations. Procurement process assistance and administration Quotations management and related record keeping and administration Diary management and planning Customer Orders Follow-up with the rep/customer for signed order and proof of payment of deposit. Equipment can only be ordered once a deposit has been received Prepare Indent and send to Shipping/Procurement CGI Equipment List Monitoring the CGI equipment list to make sure that as equipment arrives it is moved around in good time to meet with promised delivery dates Follow up with the warehouse to ensure that equipment is moved as requested Arrange with the workshop for a technician to do the installation Arrange with the warehouse to deliver equipment Ensuring that files are up to date for Accounts to invoice – including serial numbers REQUIREMENTS / KNOWLEDGE 5 + years’ experience Bilingual (English and Afrikaans QUALIFICATIONS Grade 12  

Business Consultant Position: Full time, Hybrid (Office based) Location: Bloemfontein Please send your latest CV to Michelle - kindo.m@abcworldwide.com This role is for a business consultant that will focus on the Wealth industry and assist financial advisors, asset managers and other financial institutions, and their clients, to move funds in and out of South Africa. Minimum requirements for this opportunity: Key Responsibilities: Delivery of both annual and monthly sales targets in coordination with the company´s sales strategy to ensure sustainable growth and business development. Lead and develop relationships with key clients to build long term sales opportunities and an effective distribution network of regional contacts and influencers in the foreign exchange market. Maintains, influences, and develops senior level relationships with all key FX Partners and introducing advisors for business development opportunities. Develops and maintains a strong business pipeline for Regional Accounts and expands on activities. Responsible for generating and closing a consistently high level of sales opportunities with clients by identifying needs, developing FX relationships, and providing appropriate FX solutions and services. Assisting Introducing Partners and Corporate Clients from the point of enquiry to trade completion by facilitating registration, gathering KYC documentation and managing the client to the point of "trade readiness" Core Competencies: Adhering to good practice and ethical Principles and Values. Demonstrates consistent usage of ethics and values; raises potential violations in others. Delivering results and Meeting Customer Expectations. Modifies approach in the face of new demands helps others (both internally and externally). Supports change initiatives, adjusting their actions appropriately when presented with additional information. Demonstrates ability to relate well to people at all levels. Makes timely decisions and accepts accountability for own actions. Comprehensive knowledge of FX sales, systems and processes Provides an annual sales plan and providing monthly and quarterly updates, revisions and modifications to the plan. Key Competencies: Must be target driven and be able to work under pressure. Fast Learner Good communication skills (verbal & written) as well as excellent phone manner with an effective ability to cold call Bilingual English and Afrikaans would be advantageous. Committed to targets and deadlines. Willing to go extra mile. Must have a very high level of motivation and commitment. Team player willing to work within a small team. Open, friendly, and approachable with excellent interpersonal skills Self-starter with initiative Organized with excellent diary and time management skills. Neat, tidy, presentable, and professional in appearance and manner Display gravitas & emotional maturity & confidence to influence and persuade and lead and guide at all levels Qualification: Qualifications – Matric + regulatory exams (RE) + FAIS compliance. A relevant business/legal qualification could be helpful. Experience: Sales experience in the financial services industry would be advantageous Entrepreneurial experience would be advantageous  

Business Consultant Position: Full time, Hybrid (Office based) Location: Bloemfontein Please send your latest CV to Michelle - kindo.m@abcworldwide.com This role is for a business consultant that will focus on the Wealth industry and assist financial advisors, asset managers and other financial institutions, and their clients, to move funds in and out of South Africa. Minimum requirements for this opportunity: Key Responsibilities: Delivery of both annual and monthly sales targets in coordination with the company´s sales strategy to ensure sustainable growth and business development. Lead and develop relationships with key clients to build long term sales opportunities and an effective distribution network of regional contacts and influences in the foreign exchange market. Maintains, influences, and develops senior level relationships with all key FX Partners and introducing advisors for business development opportunities. Develops and maintains a strong business pipeline for Regional Accounts and expands on activities. Responsible for generating and closing a consistently high level of sales opportunities with clients by identifying needs, developing FX relationships, and providing appropriate FX solutions and services. Assisting Introducing Partners and Corporate Clients from the point of inquiry to trade completion by facilitating registration, gathering KYC documentation and managing the client to the point of "trade readiness" Core Competencies: Adhering to good practice and ethical Principles and Values. Demonstrates consistent usage of ethics and values; raises potential violations in others. Delivering results and Meeting Customer Expectations. Modifies approach in the face of new demands helps others (both internally and externally). Supports change initiatives, adjusting their actions appropriately when presented with additional information. Demonstrates ability to relate well to people at all levels. Makes timely decisions and accepts accountability for own actions. Comprehensive knowledge of FX sales, systems and processes Provides an annual sales plan and providing monthly and quarterly updates, revisions and modifications to the plan. Key Competencies: Must be target driven and be able to work under pressure. Fast Learner Good communication skills (verbal & written) as well as excellent phone manner with an effective ability to cold call Bilingual English and Afrikaans would be advantageous. Committed to targets and deadlines. Willing to go extra mile. Must have a very high level of motivation and commitment. Team player willing to work within a small team. Open, friendly, and approachable with excellent interpersonal skills Self-starter with initiative Organized with excellent diary and time management skills. Neat, tidy, presentable, and professional in appearance and manner Display gravitas & emotional maturity & confidence to influence and persuade and lead and guide at all levels Qualification: Qualifications – Matric + regulatory exams (RE) + FAIS compliancy. A relevant business/legal qualification could be helpful. Experience: Sales experience in the financial services industry would be advantageous Entrepreneurial experience would be advantageous  

Company based in Centurion Position - Junior Finance Accountant Salary – based on experience Office based Please forward your updated CV and University transcript to Michelle - kindo.m@abcworldwide.com MUST RESIDE IN CENTURION Job Description based on the new workflow: Compare invoices/bills sent to Xero with the booking system (due date, amount, VAT-amount)Capture sales invoices in the booking system Allocate agent payments based on bank remittanceAssist with other accounting projects Send proof of payments to supplier Other finance related tasks

The following Sales Reps are required Sales Rep for Johannesburg, Cape Town (Muslim male), Free State (with a code 10 license), Port Elizabeth and KZN. Main Purpose of the Job To ensure current customers have the right products and services, identify new markets and customer leads, and identify prospective customers. Qualifications Qualification in Sales and Marketing Degree/ND in Food Technology or equivalent Knowledge & Experience Achievement focus Planning and organising ability The energy to drive service excellence Emotional intelligence, integrity, flexibility, resilience, accountability, and innovative thinking Requirements Minimum of 3 - 5 year’s sales experience preferably within FMCG Basic cooking ability – demos and presentations to customers Able to conduct formal presentations and communicate effectively Extensive customer relationship skills Valid Driver’s license is essential and flexible to travel Key Responsibilities Plan sales calls to ensure a value-added approach Learn and apply customer classifications Plan on building market share across all categories Drive and achieve ingredients volumes / budget Drive and achieve casings volumes / budget Drive and achieve FHG merchandise and equipment volumes / budgets Conduct weekly demos, and casings tests at platinum target customers Build on and research product and industry knowledge Work on promotional activity as per guidelines required Build customer relationships and ensure service effectiveness Analyse competitor activity and market trends and feedback on market intelligence Submit weekly sales and ADAPT reports by the required deadline Proactively look for new business and market opportunities Manage sales administration and other duties as required Deliveries carried out to company standard where appropriate C-Track in line with company standards Ensure that stock levels are monitored  

We are setting up a new team for the Group Delivery Back Office team in South Africa to help out with the scheduling of different Resources, e.g. IT Consultants, Project Managers, Engineers for our customers.   Responsibilities Gather information through relevant business systems/tools Advise and provide support to customers to satisfactorily resolve queries Understand the nature and urgency of resource, what exactly the customer requires and schedule them accordingly Provide good customer service to ensure that requests for information are provided to avoid customer escalations Scheduling services / organize resources to the partners to meet SLA’s Prioritise your own workload to ensure that deadlines and customer requirements are met   Qualifications, Experience & Skills Fluency in English and German Good working knowledge of Microsoft Applications (any experience with ticketing tool could be an advantage) The ability to plan and organise your own, and others’, workload Proven experience of high standards of customer service Good administrative experience The ability to ensure accuracy of data, provide data for reporting and processing of information Excellent interpersonal, literacy skills, adaptivity and ability to build relationships at all levels   Further Requirements and information Salary is based on level of skills, experience, qualifications etc Will be located in SA, but report into a German Manager Needs to reside within Cape Town Valid matric certificate If a foreign national, the following documents need to be presented with the application upfront: SAQA evaluated matric certificate and, A valid passport and working permit or a valid Asylum Seeker Certificate or a valid Refugee Certificate or a valid Non-SA citizen ID with a Permanent Residence Certificate or Foreigners with SA life partners need a spousal visa and endorsement   Offer As a future member of family, you will have the opportunity to: Use and improve your language knowledge Participate in trainings and talent programmes Go through a professional and personal development Work in a fun and diverse atmosphere   Please Note: For this role, you may require access to sensitive customer financial information.  

Business Consultant Position: Full time, Hybrid (Office based) Location: Pretoria Please send your latest CV to Michelle - kindo.m@abcworldwide.com COMPANY PROFILE Our client is one of the largest South African FX intermediaries, and they are proud that some of the biggest names in Financial Services have chosen them as their preferred foreign exchange provider. In addition, they give their clients access to the best pricing and service available in the market. They offer expert advice coupled with fast, reliable, and secure currency transfers with preferential exchange rates, so that your money goes further. Our client is licensed by the FSCA as an authorized Financial Services Provider and authorized by the SARB to act as a Foreign Exchange Intermediary. About the role This role is for a business consultant that will focus on the Wealth industry and assist financial advisors, asset managers and other financial institutions, and their clients, to move funds in and out of South Africa. Key Responsibilities Delivery of both annual and monthly sales targets in coordination with the company´s sales strategy to ensure sustainable growth and business development Lead and develop relationships with key clients to build long term sales opportunities and an effective distribution network of regional contacts and influencers in the foreign exchange market Maintains, influences, and develops senior level relationships with all key FX Partners and introducing advisors for business development opportunities Develops and maintains a strong business pipeline for Regional Accounts and expands on activities Responsible for generating and closing a consistently high level of sales opportunities with clients by identifying needs, developing FX relationships, and providing appropriate FX solutions and services Assisting Introducing Partners and Corporate Clients from the point of enquiry to trade completion by facilitating registration, gathering KYC documentation, and managing the client to the point of "trade readiness" Core Competencies Adhering to good practice and ethical Principles and Values Demonstrates consistent usage of ethics and values; raises potential violations in others Delivering results and Meeting Customer Expectations Modifies approach in the face of new demands and helps others (both internally and externally) Supports change initiatives, adjusting their actions appropriately when presented with additional information Demonstrates ability to relate well to people at all levels Makes timely decisions and accepts accountability for own actions Comprehensive knowledge of FX sales, systems, and processes Provides an annual sales plan and providing monthly and quarterly updates, revisions, and modifications to the plan Key Competencies Must be target driven and be able to work under pressure Fast Learner Good communication skills (verbal & written) as well as excellent phone manner with an effective ability to cold call Bilingual English and Afrikaans would be advantageous Committed to targets and deadlines Willing to go extra mile Must have a very high level of motivation and commitment Team player willing to work within a small team Open, friendly, and approachable with excellent interpersonal skills Self-starter with initiative Organized with excellent diary and time management skills Neat, tidy, presentable, and professional in appearance and manner Display gravitas & emotional maturity & confidence to influence and persuade and lead and guide at all levels Qualifications and Experience Qualifications – Matric + regulatory exams (RE) + FAIS compliance. A relevant business/legal qualification could be helpful. Sales experience in the financial services industry would be advantageous Entrepreneurial experience would be advantageous

Business Consultant Position: Full time, Hybrid (Office based) Location: Johannesburg Please send your latest CV to Michelle - kindo.m@abcworldwide.com COMPANY PROFILE Our client is one of the largest South African FX intermediaries, and they are proud that some of the biggest names in Financial Services have chosen them as their preferred foreign exchange provider. In addition, they give their clients access to the best pricing and service available in the market. They offer expert advice coupled with fast, reliable, and secure currency transfers with preferential exchange rates, so that your money goes further. Our client is licensed by the FSCA as an authorized Financial Services Provider and authorized by the SARB to act as a Foreign Exchange Intermediary. About the role This role is for a business consultant that will focus on the Wealth industry and assist financial advisors, asset managers and other financial institutions, and their clients, to move funds in and out of South Africa. Key Responsibilities Delivery of both annual and monthly sales targets in coordination with the company´s sales strategy to ensure sustainable growth and business development Lead and develop relationships with key clients to build long term sales opportunities and an effective distribution network of regional contacts and influences in the foreign exchange market Maintains, influences, and develops senior level relationships with all key FX Partners and introducing advisors for business development opportunities Develops and maintains a strong business pipeline for Regional Accounts and expands on activities Responsible for generating and closing a consistently high level of sales opportunities with clients by identifying needs, developing FX relationships, and providing appropriate FX solutions and services Assisting Introducing Partners and Corporate Clients from the point of inquiry to trade completion by facilitating registration, gathering KYC documentation, and managing the client to the point of "trade readiness Core Competencies Adhering to good practice and ethical Principles and Values Demonstrates consistent usage of ethics and values; raises potential violations in others Delivering results and Meeting Customer Expectations Modifies approach in the face of new demands helps others (both internally and externally) Supports change initiatives, adjusting their actions appropriately when presented with additional information Demonstrates ability to relate well to people at all levels Makes timely decisions and accepts accountability for own actions Comprehensive knowledge of FX sales, systems, and processes Provides an annual sales plan and providing monthly and quarterly updates, revisions, and modifications to the plan Key Competencies Must be target driven and be able to work under pressure Fast Learner Good communication skills (verbal & written) as well as excellent phone manner with an effective ability to cold call Bilingual English and Afrikaans would be advantageous Committed to targets and deadlines Willing to go the extra mile Must have a very high level of motivation and commitment Team player willing to work within a small team Open, friendly, and approachable with excellent interpersonal skills Self-starter with initiative Organized with excellent diary and time management skills Neat, tidy, presentable, and professional in appearance and manner Display gravitas & emotional maturity & confidence to influence and persuade and lead and guide at all levels Qualifications and Experience Qualifications – Matric + regulatory exams (RE) + FAIS compliance. A relevant business/legal qualification Sales experience in the financial services industry would be advantageous Entrepreneurial experience would be advantageous

Business Development Assistant Position: Full time, Office based Location: Newlands, Cape Town Please send your latest CV to Michelle – kindo.m@abcworldwide.com COMPANY PROFILE Our client is one of the largest South African FX intermediaries, and they are proud that some of the biggest names in Financial Services have chosen them as their preferred foreign exchange provider. In addition, they give their clients access to the best pricing and service available in the market. They offer expert advice coupled with fast, reliable, and secure currency transfers with preferential exchange rates, so that your money goes further. Our client is licensed by the FSCA as an authorized Financial Services Provider (No. 35134) and authorized by the SARB to act as a Foreign Exchange Intermediary (No. 1431). Job Overview Our client is looking for a graduate/junior role employee to assist the Business Development team in the property space, with a long-term goal to mentor the successful candidate into a Business Consultant role. Key Responsibilities Assisting all property BCs with leads and client admin. Will be required to attend presentations/events. Key Competencies Must be able to work under pressure Fast Learner with a passion for sales Good communication skills (verbal & written) as well as excellent phone manner Well spoken Committed to targets and deadlines Willing to go extra mile Must have a very high level of motivation and commitment Team player willing to work within a small team Open, friendly, and approachable with excellent interpersonal skills Organized with excellent diary and time management skills Neat, tidy, presentable, and professional in appearance and manner Display gravitas & emotional maturity Qualifications and Experience Qualifications – Matric Administrative experience in a small medium enterprise advantageous Working hours Monday – Friday at 08h00-17h00

Business Consultant – Property Specialist Position: Full time, Hybrid (Office based) Location: Newlands, Cape Town Please send your latest CV to kindo.m@abcworldwide.com COMPANY PROFILE Our client is one of the largest South African FX intermediaries, and they are proud that some of the biggest names in Financial Services have chosen them as their preferred foreign exchange provider. In addition, they give their clients access to the best pricing and service available in the market. They offer expert advice coupled with fast, reliable, and secure currency transfers with preferential exchange rates, so that your money goes further. Our client is licensed by the FSCA as an authorized Financial Services Provider (No. 35134) and authorized by the SARB to act as a Foreign Exchange Intermediary (No. 1431). About the role This role is for a Business Consultant – Property Specialist that will focus on the Real Estate Agencies, and their clients, to move funds in and out of South Africa. Key Responsibilities Delivery of both annual and monthly sales targets in coordination with the company´s sales strategy to ensure sustainable growth and business development Lead and develop relationships with key clients to build long term sales opportunities and an effective distribution network of regional contacts and influences in the foreign exchange market Maintains, influences, and develops senior level relationships with all key FX Partners and introducing advisors for business development opportunities Develops and maintains a strong business pipeline for Regional Accounts and expands on activities Responsible for generating and closing a consistently high level of sales opportunities with clients by identifying needs, developing FX relationships, and providing appropriate FX solutions and services Assisting Introducing Partners and Corporate Clients from the point of inquiry to trade completion by facilitating registration, gathering KYC documentation, and managing the client to the point of "trade readiness" Core Competencies Adhering to good practice and ethical Principles and Values Demonstrates consistent usage of ethics and values; raises potential violations in others Delivering results and Meeting Customer Expectations Modifies approach in the face of new demands and helps others (both internally and externally) Supports change initiatives, adjusting their actions appropriately when presented with additional information Demonstrates ability to relate well to people at all levels Makes timely decisions and accepts accountability for own actions Comprehensive knowledge of FX sales, systems, and processes Provides an annual sales plan and providing monthly and quarterly updates, revisions, and modifications to the plan Key Competencies Must be target driven and be able to work under pressure Fast Learner Good communication skills (verbal & written) as well as excellent phone manner with an effective ability to cold call Bilingual English and Afrikaans would be advantageous Committed to targets and deadlines Willing to go extra mile Must have a very high level of motivation and commitment Team player willing to work within a small team Open, friendly, and approachable with excellent interpersonal skills Self-starter with initiative Organized with excellent diary and time management skills Neat, tidy, presentable, and professional in appearance and manner Display gravitas & emotional maturity & confidence to influence and persuade and lead and guide at all levels Qualifications and Experience Qualifications – Matric + regulatory exams (RE) + FAIS compliance. A relevant business/legal qualification could be helpful. Sales experience in the financial services industry would be advantageous Entrepreneurial experience would be advantageous

Payment’s Consultant Position: Full time, Office based Location: Newlands, Cape Town Please send your updated CV to Michelle - kindo.m@abcworldwide.com COMPANY PROFILE Our client is one of the largest South African FX intermediaries, and they are proud that some of the biggest names in Financial Services have chosen them as their preferred foreign exchange provider. In addition, they give their clients access to the best pricing and service available in the market. They offer expert advice coupled with fast, reliable, and secure currency transfers with preferential exchange rates, so that your money goes further. Our client is licensed by the FSCA as an authorized Financial Services Provider (No. 35134) and authorized by the SARB to act as a Foreign Exchange Intermediary (No. 1431). Job Overview The role requires the consultant to identify the required supporting documentation, complete the BOP form accurately and submit the relevant information to the bank. A successful candidate will have a keen mind for compliance and administration. This includes working in accordance with the Exchange Control Rulings to mitigate risk of money laundering and terrorist financing. They will have excellent attention to details, the ability to work in a team and organizational ability. Who will you report to? Our client is looking for a Payments Consultant specializing in Payment’s function. The payments consultant will report to the Head of Payments. The Payments Consultant will process our individual and corporate clients’ payments by working with our banking partners. Responsibilities and duties Completing BOP forms accurately and timeously Submitting supporting documentation to banking partners for processing of payments Liaising with banking partners on payment queries regarding beneficiary details, exchange control and compliance Ensuring that client documentation is filed correctly on the various digital platforms Managing client queries relating to payments Allocation of inward funds and supporting documentation Loading and verifying beneficiaries for payments Loading, verifying, and authorizing of ZAR payments Other administrative duties Key Competencies Principles and ethics: Adhering to good practice and ethical Principles and Values. Good work ethic with a willingness to go the extra mile and work as a team player. Must be motivated, energetic and committed to the role Meticulous: Impeccably accurate with a keen eye for detail Service delivery: Delivering results and exceeding customer expectations interpersonal skills: Excellent interpersonal skills and the ability to work effortlessly with clients and the team. Displays gravitas & emotional maturity Adaptability: Modifies approach in the face of new demands. Supports change initiatives, adjusting their actions appropriately when presented with additional information. Rises to new challenges Efficiency: Organized with excellent diary and time management skills. Makes timely decisions and accepts accountability for own actions, working well under pressure. Committed to targets and deadlines and able to multitask efficiently Presentable: Neat, tidy, presentable, and professional in appearance and manner Communication: Excellent written and oral communication ability. Impeccable telephone etiquette. Able to handle difficult client queries politely and effectively Minimum Qualifications and Experience Matric Relevant Diploma or degree Minimum 2 years’ experience in administrative position in finance / banking Excellent computer skills

Controller Position: Full-time, hybrid Location: Bellville, Cape Town Please send your updated CV to Michelle - kindo.m@abcworldwide.com COMPANY PROFILE Our client is a leading independent provider of IT infrastructure services, with about 18 000 employees worldwide. They work at the heart of digitization, advising organizations on IT strategy, implementing the most appropriate technology, and managing our customers’ infrastructures. About the role This role entails Commercial planning & controlling of Inventory PnL results, balance sheet evaluation & depreciation for global spare parts and pool inventories, as well as identification, coordination, and execution of optimization and development measures with the aim to enable economic growth in an increasingly international environment with efficient spare parts and pool inventories Tasks and Responsibilities Planning (15%) Preparation of the monthly PnL forecast Monitoring and commenting on the development of results between "Actuals", plan and forecast Annual cost analyses of the installed base to verify costing factors, vs. actual costs Support management with the determination and definition of area rate card, cross charging rates and charging models Controlling (25%) Monthly preparation of global stock KPIs and its communication Analyze, prepare, and evaluate PnL results for discussion with management. Identification and highlighting of commercial risks Deriving commercial control and improvement measures in close cooperation with divisional management Monthly monitoring of inventory and service cost vis-à-vis the spare part service providers Support with controlling commercial performance of global spare part providers Participate in monthly service reviews Ensuring the resolution of issues identified in service reviews, corrections and clarifications with the involved areas & provider Month end closing (25%) Preparation and reconciliation of balance sheet valuations for stock as well as the relevant postings for the month end closing Support and assistance with monthly and annual financial statements for Finance Projects and Deal Support (35%) Participation in larger projects and change initiatives, independent management of defined sub-projects Support of system and tooling definitions for aspect of stock commercials Answering presales and make-or-buy inquiries in respect of most efficient spare parts inventory Essential Qualifications, Experience & Skills Economic studies (bachelor's degree) or professional vocational experience of at least three years Advanced knowledge of finance and accounting Very good analytical and strong commercial skills to prepare and present financials High level of self-motivation and independent work style Ability to make decisions and implement them quickly and sustainably High problem-solving competence and goal-oriented approach Entrepreneurial and process-oriented thinking and acting High reliability, resilience, and flexibility Good time management and self-organization, ability to work in a structured manner even under pressure High degree of initiative and willingness to provide service Absolute integrity and diligence Confident communication with internal and external contacts at all levels Extensive knowledge of SAP and MS-Office (especially Excel, Powerpoint) Desirable Skills German Language will be advantageous (Spoken and written) Basic experience in project management Sound knowledge of maintenance or service business Knowledge of data warehouse systems, databases, and BI applications Experience in designing decision papers and presentations at management level

Technical Consultant Position: Full-time, hybrid Location: Bellville, Cape Town Please send your latest CV to Michelle – kindo.m@abcworldwide.com COMPANY PROFILE Our client is a leading independent provider of IT infrastructure services, with about 18 000 employees worldwide. They work at the heart of digitization, advising organizations on IT strategy, implementing the most appropriate technology, and managing our customers’ infrastructures. As a future member of their family, you will have the opportunity to: Become part of a strong and highly experienced team in a founding company platform partner that entails skilled architects, project managers and process and technical consultants Ensure delivery across the company’s platform to ensure organizational optimization on how to utilize and transform the way in which they work Become part of a team that collaborates, support each other, and grow together by striving to continuously improve what they do, whilst also taking pride in regularly receiving the highest customer satisfaction scores Skills, Experience and Capabilities You’re regarded as an expert in high quality software implementation, with several specialisms that you are the ‘go to’ person for the job You translate business process requirements into technical design, creating a best-fit framework for a scale-able implementation Strong software Implementation understanding with in-depth knowledge in various software applications Able to communicate on complex issues with stakeholders and technical staff, to meet business and customer requirements Always keeping up to date with current and future market developments, technologies, product, and strategies Provide technical design authority and mentor more junior members of the team Technical lead for medium & large-scale solutions ensuring designs meet customer requirements and achieve appropriate outcomes and deliverables Acts as a role model for colleagues providing guidance around technical and behavioural competencies to ensure sharing of internal best practice Ensuring adherence to coding and design standards, and providing technical hand-over documentation An advocate of implementation practices that deliver excellent operating efficiency, both technically and for user/process experience Advising, qualification and questioning of customer requirements, especially in complex projects and in the case of unclear customer requirements Effective communication skills and be a team player, capable of building collaborative working relationships in a dynamic customer facing environment Essential Qualifications Relevant qualifications (e.g., Degree level Computer Science or related) ServiceNow Certifications – System Administrator, Certified Implementation Specialist in ITSM and other areas Personal Qualities Our client is virtual team that enjoy both working together and having opportunities to meet They are looking for somebody that embodies: A desire to help others in the work they do by sharing your own knowledge, peer reviewing the work of others and contributing to our technical procedures and standards A proactive approach to solving challenging technical problems An enjoyment of being in a team to support and look out for co-workers  

In-Contract Trainer Position: Full-time, Office-based Location: Bellville, Cape Town Please send your latest CV to Michelle - kindo.m@abcworldwide.com. COMPANY PROFILE Our client is a leading independent provider of IT infrastructure services, with about 18 000 employees worldwide. They work at the heart of digitization, advising organizations on IT strategy, implementing the most appropriate technology, and managing our customers’ infrastructures. About the role Our client is looking for a Training Specialist to enhance the competencies of individual employees by designing and conducting training programmes that will boost employee’s workplace performance in alliance with our company’s core values and customer’s requirements. Tasks and Responsibilities Deliver In-Contract training Identify training needs by evaluating strengths and weaknesses. Translate requirements into trainings that will groom employees for the next step of their career path. Build training programs and prepare teaching plans specific to the Customers and our client’s requirements. Develop handouts, instructional materials, aids, and manuals. Acclimate new starters to the designated Service Desk Deliver training courses Assess training effectiveness to ensure that the taught skills and techniques are embedded into employees work behavior Periodically evaluate ongoing programs to ensure that they reflect any changes Stay abreast of any new trends specific to the Customers estate as well as learning techniques and technologies Provide input into the larger Service Desk on-boarding programme - identify areas of improvement, etc. Manage Relationships Collaborate with Team Members, Customers and Service Management teams Liaises with Service Desk Team Leaders to ensure alignment to the Customer and Contract Identify trends and drive areas for improvement Lead Take accountability Provide mentoring, advice, and guidance to peers Lead by example – Punctual, role model etc Strong sense of maturity towards work and colleagues Supportive and Customer Centric Trustworthy, Enthusiastic and Confident Essential Knowledge/Skills Proven experience in designing multiple training events in a corporate setting Extensive knowledge of instructional design theory and learning principles Proven ability to master the full training cycle Familiarity with traditional and modern training methods, tools, and techniques Familiarity with talent management and succession planning Ability to conduct cost-benefit analysis and calculate training ROI Sound decision making and organizational skills Ability to present complex information to a variety of audiences Previous experience in a high-pressured environment IT proficiency is a must have Essential Qualifications BS degree in Education, Training, HR, or related field. Proficiency in MS Office. Knowledge and experience in a Service Desk/Call Centre environment

Company based in the Waterfront, Cape Town Position - Gaming and eSport Specialist Salary based on experience Please forward your CV to Michelle - kindo.m@abcworldwide.com Purpose of this job The Gaming and eSport Specialist is responsible for strategically leveraging opportunities to cement the brand as the leading energy drink brand in gaming and eSports in South Africa. The companies mission is to build the leading Global Beverage and Media Brand that gives wings to people and ideas. The Gaming and eSport Specialist is responsible for supporting this vision in market through for the development of the South African Gaming and eSports Strategy delivering positive Brand association and driving Brand and Can love. As an early supporter of gaming and eSports, we will further increase its presence because we find new consumers by helping establish local talents on a global stage. The National eSports Specialist will drive his/her local strategy through a structured program of activities and around the country / region consumer needs. He/She has full content + budget responsibility for everything happening around eSports in his/her market and has the support of local Field teams in delivery of activity. He/She will identify and nurture local eSports talents and will design and deliver innovative and sustainable eSports events according to global strategy and to local consumer needs. He/She has to be creative, innovative, following and predicting trends in eSports on a daily basis. He/She understands and respects the brand values and the goal of each of our actions from a marketing perspective. He/She works as part of the Marketing team, ensuring all eSport activity fits with the local needs and global Strategy, by working with Field teams for bottom up insights and global team for top down strategy. He/She will have commercial understanding and work in collaboration with sales teams towards improving our physical and mental availability in gaming & eSports centres and events. Responsibilities Create and execute the long term local Gaming and eSports Strategy to ensure the brand is the N°1 beverage in Gaming and eSports. Drive and lead all Gaming and eSports activities in market and support field teams in developing the strategy to 3rd party programs related to eSports. Drive and lead all eSports projects within all departments, as project lead of functions and communication streams. Development of strategic partnerships to ensure the presence and visibility of the brand in eSports and Gaming. Creation and execution of eSports events including set-up of all local/national activation utilizing support and expertise of events team. In partnership with local athlete manager, discover and partner with new talents and potential athletes. Create, foster and leverage third party events, local athletes and teams, publishers and industry in order to build a local eSport Eco-system and maximize the impact of the program. Work with local Field teams and Sales teams to ensure our eSports activities have commercial impact and drive sales of the can. Build and foster strong relationships with the International eSports team. Lead and create the eSports component of the Business Planning process including inputs and feedback. Understanding of digital distribution platforms that events are streamed on, ensuring the brand utilize these platforms, leveraging relationships and ensuring maximum reach. Ensuring up to date information about all relevant athletes/events on local platform, SportsNet. Drive innovation and creativity by inventing new event, athlete branding and project ideas in order to transform them from credible concepts to successfully executed projects. Work cross functionally with other Marketing & Sales functions to realize project outcomes and collaborate on eSports topics to ensure 360 approach and keep the can at the heart of what we do. Experience needed Minimum 3 years’ experience within the gaming and e-sports industry or within agencies, institutions, gaming teams such as in marketing, performance and communications. Demonstrable understanding of his/her local gaming and eSports scene, with in-depth knowledge of popular and emerging titles, consumer behavior and trends. Strong relationships within the industry including publishers, event’s organizers, team, athletes, media partners. Strong team player and excellent communicator/connector. Ability to design and organize projects of all scales, lead project teams and follow a 360-degree marketing and organization approach. Strong project leader, results-orientated with a focus on independent success delivery. Must be a creative, innovative individual who is interested in working with people, supporting a team and collaborating on concepts from ideation to execution. LANGUAGE REQUIREMENTS English TRAVEL 25%.

Key Responsibilities & Accountabilities Managing the day to day running of business-to-business accounts. Speaking to existing clients daily and ensuring they are receiving the best service. Ensuring businesses are utilising the site effectively and that they achieve the best results. Resolving any queries business clients may have using our product either over the phone, email or Live Chat. Advising clients on how to improve their experience and results. Confidently and effectively dealing with initial complaints. Assisting the Sales Team with business client retention and renewals. Conducting Webinar training sessions. Attending client visits and conducting onsite training sessions. Recognising upsell opportunities & forwarding sales leads to the relevant teams. Proactively contacting clients in accordance with the companies SLAs/Client Response Promise Organisation of workload to ensure task lists and targets are achieved. Regularly updating traffic light alerts according to account performance. Personal Requirements Experience working in a non-scripted environment. You need the ability to think on your feet and be an exceptional communicator. Extremely organised with a high level of attention to detail Ability to multi-task and work as part of a team Be a team player with confidence, energy, and enthusiasm. Highly motivated with a passion for delivering exceptional business client services. Previous business client service experience in an office environment Polite Telephone Manner Excellent Literacy and numeracy skills Good PC skills with the ability to learn new systems quickly. Proven experience of client service excellence Experience and Qualification Business to business client services experience Working experience in a non-scripted office environment Must have Matric/Grade 12 Clear criminal record Exceptional communication skills Computer literate - familiar with Microsoft Office

Company based in Brandwacht Office Park in Stellenbosch. Please forward your CV to - kindo.m@abcworldwide.com Position – Stay Specialist/Travel Consultant Salary - R20 000 rand + bonus system Working hours - 08:00am to 17:00pm (Mondays to Fridays) Duties: You will sell wholesale to the travel industry (travel agents and tour operators), not to private people or corporations. We book only accommodation and land arrangements (no flight and travel insurance)

Description Financial management and integration with teams from an international point of view. Exposure to UK compliance and/or UK finance experience would be required. Duties and Roles Financial Planning and Analysis: The FD is responsible for developing and implementing financial plans, budgets, and forecasts to guide the company's operations. This includes analyzing financial data, identifying trends, and providing insights to the CEO/COO and other executives. Financial Reporting: The FD is responsible for ensuring the accuracy and integrity of the company's financial statements and reports. This includes overseeing the accounting and financial reporting functions, ensuring compliance with relevant accounting standards, and communicating financial information to stakeholders. Cash Management: The FD is responsible for managing the company's cash flow and ensuring that it has sufficient funds to meet its operational and strategic objectives. This includes managing banking relationships, overseeing credit and collections, and managing investments. Risk Management: The FD is responsible for identifying and managing financial risks facing the company. This includes developing and implementing risk management strategies, such as hedging and insurance, and ensuring compliance with relevant regulations and standards. Strategic Planning: The FD plays a key role in developing the company's overall strategy. This includes providing financial insights and analysis to support strategic decision-making, identifying growth opportunities, and evaluating potential mergers and acquisitions. Investor Relations: The FD is responsible for communicating the company's financial performance and strategy to investors. This includes preparing and presenting financial reports and presentations, and participating in investor meetings and conferences. Team Leadership: The FD is responsible for leading the finance team and ensuring that it has the resources and capabilities to support the company's objectives. This includes recruiting, training, and developing finance staff, and promoting a culture of accountability, innovation, and continuous improvement Requirements and skills Proven experience as director of finance or similar role In-depth knowledge of corporate finance and accounting principles, laws and best practices Solid knowledge of financial analysis and forecasting Proficient in the use of MS Office and financial management software (Xero) An analytical mind with a strategic ability Excellent organizational and leadership skills Outstanding communication and interpersonal abilities BComm/BAcc in accounting, finance or relevant field; CA (or equivalent) MSc/MBA is a plus   Should you wish to apply for this position, please email your latest CV and motivation to diane@abcworldwide.com   Please also include the following when sending your CV: Current Monthly Salary before deductions: Expected Monthly Salary before deductions: Notice Period:

Responsibilities: Collaborate with cross-functional teams including Store Planning, Asset Protection, IT, and Operations, on individual projects. Create CAD models of production products and R&D concepts. Translate conceptual designs into detailed technical drawings and schematics using CAD software. Conduct analysis and testing on CAD models to ensure they meet design specifications and standards. Identify and solve design problems and recommend modifications to improve product performance. Assist in training and mentoring junior CAD designers.   Requirements & Education: A bachelor’s degree in mechanical engineering, Industrial Design or a related field. At least 3-5 years of experience in CAD design in a manufacturing or engineering environment. Proficiency in CAD software such as AutoCAD, SolidWorks, and CATIA. Strong technical and analytical skills. Excellent problem-solving skills and attention to detail. Good communication and teamwork skills.   Overall, an intermediate CAD Specialist is a key member to our design team who plays an essential role in creating our reality. They must have a solid understanding of CAD software and a technical background to succeed in this role.

You will be responsible for driving sales of solar energy products and services to prospective clients. Your focus will be on building strong relationships with customers and identifying their renewable energy needs. In this role, you will collaborate with cross-functional teams and utilize your technical competency to ensure customer satisfaction.   Responsibilities: Develop and implement sales strategies to achieve sales targets and grow the company's market share in the renewable energy industry Build and maintain relationships with new and existing customers to identify their energy needs and provide solutions Conduct product demonstrations and presentations to prospective clients Collaborate with internal teams to ensure customer needs are met, including product development, engineering, and project management Stay up to date with industry trends, regulations, and advancements in technology related to renewable energy Prepare sales reports and forecasts for management Attend industry conferences and events to network and generate leads   Requirements & Education: Bachelor's degree in engineering or a related field 5+ years of experience in sales within the renewable energy industry Technical competency and knowledge of solar energy products and services Proven track record of achieving sales targets and growing market share Excellent customer facing and relationship building skills Strong communication and presentation skills Ability to work independently and as part of a team Willingness to travel as needed   Overall, the successful candidate will have a strong background in renewable energy sales, technical competency, and excellent customer-facing skills. They will also have a passion for renewable energy and be driven to achieve sales targets and grow the company's market share in the industry.

Company based in Montague Gardens, Cape Town Position – Temp Credit Controller Please forward your CV to - kindo.m@abcworldwide.com Temporary position for 4 months Hours – 8am till 5pm Salary – based on experience. Must be available to start immediately. Must have done the full credit control function daily.

Client based in Airport Industrial, Cape Town Please forward your updated CV to kindo.m@abcworldwide.com Job description Business to Business Consultants – UK Business Unit (CRC) My client is looking for a well-versed individual with outstanding business to business client services, to join our exciting international business unit. Are you looking for stability, growth, and a fantastic work environment? Key Responsibilities & Accountabilities Managing the day to day running of business-to-business accounts. Speaking to existing clients daily and ensuring they are receiving the best service. Ensuring businesses are utilizing the site effectively and that they achieve the best results. Resolving any queries business clients may have using our product either over the phone, email or Live Chat. Advising clients on how to improve their experience and results. Confidently and effectively dealing with initial complaints. Assisting the Sales Team with business client retention and renewals. Conducting Webinar training sessions. Attending client visits and conducting onsite training sessions. Recognizing up sell opportunities & forwarding sales leads to the relevant teams. Proactively contacting clients in accordance with the companies SLAs/Client Response Promise Organization of workload to ensure task lists and targets are achieved. Regularly updating traffic light alerts according to account performance. Personal Requirements Experience working in a non-scripted environment. You need the ability to think on your feet and be an exceptional communicator. Extremely organized with a high level of attention to detail Ability to multi-task and work as part of a team Be a team player with confidence, energy, and enthusiasm. Highly motivated with a passion for delivering exceptional business client services. Previous business client service experience in an office environment Polite Telephone Manner Excellent Literacy and numeracy skills Good PC skills with the ability to learn new systems quickly. Proven experience of client service excellence Experience and Qualification Business to business client services experience Working experience in a non-scripted office environment Must have Matric/Grade 12 Clear criminal record Exceptional communication skills Computer literate - familiar with Microsoft Office

Brief CSSR Job description Work for a prestigious airline brand on various work streams Assistance to passengers with pre & post flight departure travel-related queries in customer relations department in Spanish & English languages Work on airline reservations systems & handle voice calls, written correspondence and other multimedia channels daily Fully paid product and systems training provided Daily interactions with international passengers with queries and compliments Required to meet specific key performance indicators and meet expected client service levels Demanding and time-sensitive call centre environment   Requirements Native level fluency in Spanish language: Verbal & Written skills essential (Advanced/Fluency level) Located in South Africa Permanent residence permit / South African ID holders preferred VISA candidates will be considered for foreigners residing in South Africa Excellent Computer literacy & technical skills No criminal record Flexibility to work shifts Previous customer service experience preferred   Employment terms and conditions Work from Home Client will provide laptop Candidate must have fibre / stable ADSL internet connectivity and cover internet costs Full-time, permanent contract: 40 hours per week; 8 hour per day (Part-time employment may be considered – minimum of 20 hours per week) Working hours: Monday – Friday 08h00 – 19h00 including weekends (09h00 – 17h00). EU daylight savings will apply. Rotational weekends and shifts. *Shifts may be subject to change depending on client requirements. Training: 4 weeks (Fully Paid). Training will be conducted remotely via MS Teams / Zoom. Probation period: 4 months   To apply, please provide the following: Updated CV Copy of ID/PR/VISA that permits you to work Language assessments will be carried out during screening by the recruiter Proof of internet (for work from home applicants)

Information Security Manager will be responsible for implementing and monitoring IT security strategies for all platforms across IT function with organization. He will provide assistance to manage the risk to the platform assigned and will ensure business alignment, effective governance, system and infrastructure availability, integrity and confidentiality.Key Accountabilities Develop and maintain robust security controls to protect Organization business from security breaches/ incidents. Deliver Security demand from the business for security controls. Maintain a good relationship with key stakeholders including business, other IT departments & security teams to deliver on security requirements timely and effectively. Engage with internal/ external auditors to acquire and retain certifications/ attestations Support audits by timely response, escalation management, gap analysis, mitigation etc. Conduct supplier Assessment to check their compliance with security schedule Drive education and awareness activities across platform. Provide direction for IT Security and Cybersecurity protection, and oversee Technology governance and policies. Develops, maintains and publishes up-to-date security policies, standards and guidelines. Oversees development of security awareness programs. Evaluates potential security breaches, coordinates response, and recommend corrective actions. Define and report on information security KPIs. Specialized in a number of Security domains such as incident response, operational assessment of security posture, general security management. Experience working with external stakeholders in law enforcement, audit, testing, investigations, and intelligence. Monitor, evaluate and change the organization as needed to ensure success in managing Security Responsible for formulating long term security policy for their domain Is responsible for the security schedules of major global contracts and the supplier integration and delivery of secure services as contracted. This includes managing all service delivery components and coordination of supplier teams delivering services. Skills An understanding of business needs and commitment to delivering high-quality, prompt and efficient service to the business. An understanding of organizational mission, values and goals and consistent application of this knowledge. An ability to perform independent analysis of complex problems and distill relevant findings and root causes. An ability to communicate complex and technical issues to diverse audiences, orally and in writing, in an easily-understood, authoritative and actionable manner. A team-focused mentality with the proven ability to work effectively with diverse stakeholders. Self-motivated and possession of a high sense of urgency and personal integrity. Education Qualifications & Requirements Bachelor’s or Master’s degree in Information Technology or Computer Science 5-6 years of experience in Information security Management Minimum Certified ISO 27001 Lead Auditor/ Lead Implementer Typically a background in technical security roles or operations, with a clear and abiding interest in security

Installing, configuring, and supporting network equipment including routers, proxy servers, switches, WAN accelerators, DNS and DHCP Routing protocol knowledge Switching knowledge as per CCNP Periodic N/W Maintenance – Taking backup of all L3 devices and Servers, Perform the Graceful restart for all L3 devices and servers after the defined uptime is achieved - Configuring firewalls, routing, and switching to maximize network efficiency and security. Firewall (Fortinet, Cisco) Maximizing network performance through ongoing monitoring and troubleshooting Arranging scheduled upgrades Investigating faults in the network Updating network equipment to the latest firmware releases Reporting network status to key stakeholders Knowledge of Active directory, File Server, SFTP servers, AD Integration, Forest Domain and replication of Primary and secondary AD process. Develop and maintain windows platform for the server as a host, connected with multiple clients (other computers) Test and certify new versions of windows operating system providing better solution and integration for the application like VMware and SharePoint. Integrate the server automation process either by custom scripts or via third-party solutions. Implement regular checks for the status of servers including hardware and software. Maintain and support multi-site windows environment along with hardware and software configuration. Management of server migration when required by the client. Minimum requirements: A Bachelor’s degree in computer science, information technology or relevant field, or similar professional qualification with at least four years’ relevant IT experience Experience in related areas such as IT support, service, and repair Excellent communication skills, particularly the ability to communicate with staff who aren't technically trained The skill to take on a variety of tasks and pay attention to detail Analytical and problem-solving ability Teamwork skills and the ability to feel comfortable working with different teams, clients, and staff across an organisation Organisational skills and the ability to prioritise workload.

Design, develop, and deploy modular cloud-based systems. Develop and maintain cloud solutions in accordance with best practices. Ensure efficient functioning of data storage and process functions in accordance with company security policies and best practices in cloud security. Identify, analyse, and resolve infrastructure vulnerabilities and application deployment issues. Regularly review existing systems and make recommendations for improvements. Interact with clients, provide cloud support, and make recommendations based on client needs. Azure Active Directory end to end implementation. Azure VPN Implementation Azure Identity services Azure SSO, Group Polices AWS VPC Proven work experience as a Cloud Engineer or similar role Azure, AWS, and GCP certifications preferred. Troubleshooting and analytical skills Strong communication and collaboration skills Client management skills to discuss systems as needed. Relevant training and/or certifications as a Cloud Engineer Design and put in place Azure data protection features. Deploy virtual machines in a highly available setting. Create virtual networks with high levels of performance and security to handle workloads. Find and install the business’s best cloud-based solutions. Define and record the best methods and tactics for deploying applications and maintaining infrastructure. Evaluate the IT infrastructure of a company to identify cloud migration options. Give development teams advice, thought leadership, and mentoring to help them enhance their cloud competencies. Ensure application size, performance, and uptime while upholding strict code quality criteria. Manage cloud environments in compliance with the organization’s security policies. Maintain the new system and supervise the migration process. Monitor network performance to adhere to service-level agreements. Perform disaster recovery and configuration management tasks. Set up hybrid connectivity for on-site and Azure environments. Utilize Azure’s automation technology possibilities.

Cape Town, Southern Suburbs. Position - Bookkeeper Well-established, small firm of Chartered Accountants, based in Southern suburbs of Cape Town requires a junior bookkeeper to start in bookkeeping department. Suitable applicant should have a pleasant personality that gets on well with people and is serious about his/her future. Needs to be highly focused; have a good understanding of the accounting process. Good communication and interpersonal skills; be results orientated; confident and self-starters. Dead-line driven good time management skills. Experience in Pastel and Xero will be advantageous. Must be able to take books to trial balance Deadline driven person who is well organized and able to plan his/her month ahead. Can cope well under pressure during monthly crunch-time periods ensuring VAT and management reporting deadlines are met in time.

    KEY OUTPUTS:   Overall responsibility for the effective management and running of Lodge/Camps. To ensure the Lodge and Camps, and brand, are not only maintained but taken to the next level of service standards and excellence. Drive community development projects in conjunction with the Africa Foundation and provide requisite skills and support to ensure effective effort. Develop strategic relationships with local stakeholders including governmental organizations, wildlife organisations and communities, surrounding and involved with Private Game Reserve. Create and maintain a detailed skills development plan for all staff. Responsible for creating an environment where the company culture is continuously met and visible throughout the daily functioning of the lodges. Create an overall strategy and prepare annual business plans for all camps for the year and then oversee implementation thereof within specified time frames and budgets. Overall Day to Day Management of the Camps, and any other related infrastructure within the reserve. Overall Responsibility for budget creation and management, CAPEX structuring, planning and implementation. Ensure all group internal financial controls and systems are in place and strictly adhered to. Overall responsibility for all human resources in the lodge, ensuring all labour relations, leave and medical funds are managed correctly. Create annual and monthly training plans for all departments and structure external training and exchanges with other lodges/ regions where possible. Place and monitor of all lodge operational stock orders and oversee procurement function Create camps strategy for guest delight, staff welfare, health and safety and training. Ensure plan is implemented and managed throughout the year Work with Executive chef to ensure menu and food are aligned to lodge quality standards and requisite guest food scores and food budgets are being met and monitored. Work directly with the Lodge Managers, Assistant Managers, Head Ranger, camp managers and respective departmental Managers to ensure Lodge and Service standards are maintained at all times and ensure costs and budgets are managed and not exceeded. Daily meeting with the management team and Heads of Department to discuss the daily plan, including arrivals, departures, maintenance, food, special requests, bush banqueting. Over and above daily hosting of guests ensure you host all Agents, Media and VIP Groups. Oversee the maintenance and development of all infrastructure across the reserve. Oversee the management of the reserve within parameters of the game reserves operational manual. Overall management and development of the Ground Handling business including compliance to all pertinent legislature and requirements. Ensure all health and safety compliance standards are met or exceeded and that all necessary functions in this regard are met. Oversee safety and security of all guests, lodge staff and company assets. Maintain environmental health and compliance with company and SANPARKS environmental audits. Oversee lodge conservation and sustainability efforts. Risk Assessment – ensure lodge is risk assessment compliant Safari shop – manage the safari shop manager in conjunction with the regional trainer and group safari shop management team Massage – Ensure that both Massage business units are well managed and that the business is operating optimally Lodge Marketing – management of the lodge social media platforms, including Facebook, Instagram, etc. Ensure regular stories to the team are distributed and that the Private Game Reserve maintains a strong presence in internal comms   KNOWLEDGE REQUIRED (QUALIFICATIONS OR TRAINING PROGRAMS): 3 - 5 years minimum of Management Experience in operation of similar size and complexity. Management degree and/or hospitality and service training.   SKILLS REQUIRED: Energetic, proactive person with well-developed concept of the importance of providing a world-class guest experience and the ability to provide that experience. Aware, evolved, energetic, compassionate, respectable, good communication. Demonstrate a strong leadership skillset and mentorship abilities. Ability to showcase strong emotional intelligence skills an advantage. Passionate about sustainable tourism and conservation. Unrelenting attention to detail and high standards. Diligence and ability to effectively close off projects and meet deadlines. Structured manager with experience of leading diverse teams. Practical with some experience of maintenance. Open minded and able to think outside of the box and to effectively problem solve. The ability to motivate and inspire yourself and others Excellent interpersonal and communication skills Highly Competent financial skills Fluent in English essential. Other European languages are beneficial as is Shangaan. Willingness/ability to share information and teach and inspire others. Competent computer skillset.   PREVIOUS WORK EXPERIENCE THAT WOULD BE BENIFICAL BUT NOT ESSENTIAL: Previous experience in running a luxury operation within a wildlife setting. Previous experience in managing a large Lodge management team. Previous experience in working closely with rural communities. Energetic, proactive person with well-developed concept of the importance of providing a world-class guest experience and ability to demonstrate this. Driven, energetic, compassionate and ambitious, with strong leadership and mentoring skills.   BENEFITS:   Leave cycle would be 6/2 cycle. 6 weeks on followed by 2 weeks off. On top of this we have our 15 days annual leave. We of course offer medical aid cover through discovery if they don’t have medical aid. The general plan a lot of us go on is the classic saver which you would contribute 50% and the company contributes 50%. We of course have our provident fund, which the employee contributes to. Accommodation-wise it’s a 2-bedroom house with open plan lounge and kitchen and one bathroom. Meal-wise, the option of a food allowance or eating in the canteen.

Company based at the Cape Town International Airport Position – Accountant Responsibilities include however are not limited to. Check that supplier invoices for shop purchases have been captured correctly. Capture supplier invoices on pastel for fuel purchases and sundry expenses. Match invoices to delivery notes Reconcile supplier ledger to creditors statements weekly and monthly. Submit supplier payment schedule weekly and monthly. Liaise with creditors for timely resolution of queries. Complete credit applications for suppliers Vetting of credit applications for new customers Supervise the timely distribution of customer invoices and statements. Follow up on customer outstanding payments. Liaise with customers for timely resolution of queries. Reconcile customer ledger to point of sale system. Process payments and correction in point-of-sale system Process various journals on pastel Import the bank statement and process in pastel. Preparation of monthly management accounts, reconcile balance sheet accounts. Process Monthly Salaries & Bi-Weekly Wages Obtain reports and information from the Point-of-Sale System (POS) Integration of information between DNA and Pastel Submit PAYE and VAT returns. Liaise with external auditors and consultants. Provide technical support to operational staff. Run and manage stock take process, check stock loss calculation. Supervise the debtors and creditors process. Attend weekly meetings with operational staff and monitor deliverables. Reconcile and maintain inter company loan accounts. Minimum Requirements: Must have a driver’s license and own vehicle, traveling between sites will be required. Relevant Accounting Qualification 3-5 years’ experience in an accounting role Pastel experience a prerequisite Advanced excel experience would be advantageous.

Background SDF within the Hospitality; Food & Beverage sector Experience as a Training Facilitator in a leadership role with Project Management experience Experience of Work Readiness programmes for graduates Experience with government institutions like SETA, SAQA Previous SDF experience Creation of training material/courses would be advantageous Responsibilities To take responsibility for convening the training committee and ensuring that appropriate consultative processes around skills development are implemented That appropriate procedures and records are kept of training committee meetings Liaise with the SETA around issues of skills development Oversee the implementation of training Keep appropriate training records Strategically align the training and development of skills in an organization   Qualifications Accredited Assessor and Moderator and/or ODETP qualification SDS – Skills Development Certificate Strong Microsoft Office Skills Strong Admin $ Analytics Overall Experience 2-5 years

Role PurposeManagement and servicing of direct personal lines insurance 55 plus client portfolios whilst ensuring a balance between the company's business priorities including growth and client retention whilst adhering to the insurance needs of clients, in conjunction with Financial Services Regulations. Locationx1 Nelspruit and x1 Durban Responsibilities and work outputs • Servicing of dedicated client portfolios• Credit control/Unpaid Debit Orders/Account Queries• Maintaining and building client relationships• Delivering excellent client service• Maintaining and improving agreed client service levels• Thorough knowledge of short-term insurance products• Retention of current client portfolio• Growing current client portfolio• Identifying cross selling opportunities and provide leads• Assist clients with claim forms and queries• Day to Day management/assistance to clients and ensuring portfolio profitability• Underwriting on multi claimants/high loss ratio clients• Processing of Renewals Competencies required • Technical Retail Acumen• Portfolio Management• Risk awareness• Crossselling/Lead Referral Experience and Qualifications • 3 Years' Experience in Servicing (Short Term Insurance)• Matric/Grade 12• FAIS Credits (min 30 credits in short term insurance if date of first appointment is before 2010); or if date of• first appointment is on or after 01/01/2010, a full recognised qualification as per the FSCA qualification list• FAIS Regulatory examination for Representatives(RE5)• 18 CPD (continuous professional development) points We're looking for someone with • Extensive knowledge of the Short-Term Insurance Industry• Thorough understanding of insurance products• Thorough understanding of business principles and Practices• Interpersonal Skills• Ability to handle conflict• Negotiation skills• Problem solving skills• Risk Assessment and analysis• Insurance Principles and practice• Customer and Personal Service• Clerical and Administrative Skills• Willingness to assist colleagues and a team player• Time management

Role PurposeManagement and servicing of direct personal lines insurance 55 plus client portfolios whilst ensuring a balance between the company's business priorities including growth and client retention whilst adhering to the insurance needs of clients, in conjunction with Financial Services Regulations. Locationx1 Nelspruit and  x1 Durban Responsibilities and work outputs • Servicing of dedicated client portfolios• Credit control/Unpaid Debit Orders/Account Queries• Maintaining and building client relationships• Delivering excellent client service• Maintaining and improving agreed client service levels• Thorough knowledge of short-term insurance products• Retention of current client portfolio• Growing current client portfolio• Identifying cross selling opportunities and provide leads• Assist clients with claim forms and queries• Day to Day management/assistance to clients and ensuring portfolio profitability• Underwriting on multi claimants/high loss ratio clients• Processing of Renewals Competencies required • Technical Retail Acumen• Portfolio Management• Risk awareness• Crossselling/Lead Referral Experience and Qualifications • 3 Years' Experience in Servicing (Short Term Insurance)• Matric/Grade 12• FAIS Credits (min 30 credits in short term insurance if date of first appointment is before 2010); or if date of• first appointment is on or after 01/01/2010, a full recognised qualification as per the FSCA qualification list• FAIS Regulatory examination for Representatives(RE5)• 18 CPD (continuous professional development) points We're looking for someone with • Extensive knowledge of the Short-Term Insurance Industry• Thorough understanding of insurance products• Thorough understanding of business principles and Practices• Interpersonal Skills• Ability to handle conflict• Negotiation skills• Problem solving skills• Risk Assessment and analysis• Insurance Principles and practice• Customer and Personal Service• Clerical and Administrative Skills• Willingness to assist colleagues and a team player• Time management

Is responsible for enhancing Cash Flow Capital’s brand awareness within the digital space as well as ensuring all branding is consistent and effective.   KEY PERFORMANCE AREAS Responsible for digital design and consumer experiences Assisting CFC to drive growth in its brands and product lines Assisting with the development and design of branding and marketing campaigns Creating monthly social media designs and Google designs for all group brands Ensuring that CFC’s vision and mission are communicated through all platforms Ensuring that branding is consistent across advertising and campaigns. Assisting with website design and development Assisting in the monitoring of market trends, research consumer markets and competitors’ activities Participating in monthly marketing strategy meetings Conceptualising and producing video advertising materials and campaigns Designing monthly client mailers on Mailchimp Designing an internal staff newsletter Design and ordering of business cards for employees Design and supplying employees with email signatures Design of additional mailers and wise stamp email signature marketing Designing print media and sourcing relevant suppliers for company branding Design work as required by internal company departments Managing the overall presence and brand strategy of Sisizana Producing the monthly social media content copywriting for Sisizana   CORE COMPETENCIES Strong design and creative skill set Knowledge of design packages - specific adobe cloud Ability to build relationships Good time management and planning skills Good verbal and written English communication skills Ability to prioritise workload and meet deadlines Excellent attention to detail Adaptability Well versed in MS Office Suite, G Suite, Adobe Suite and Mailchimp Self-motivation

Company based in Montague Gardens, Cape Town Position – Temp Credit Controller Temp position for 6 months (maternity cover) Hours – 8am till 5pm Salary – based on experience. Must be available to start immediately Kindly forward me an updated copy of your CV to - kindo.m@abcworldwide.com Requirements: Must be a South African citizen Must have 3 years experience in Credit Control   

Building relationships is vital. Your role will be to maximize hotel profitable revenue, ensure day to day procedural operations completion and that guest satisfaction is achieved. Minimum Qualifications / Experience / Skills 3-5 Years of experience in the hospitality Reservations operations Ability to effectively communicate with others in English (written and spoken) Proven experience in a Reservations position, ideally within a hospitality environment Good leadership skills with a hands-on approach Ability to work individually and as part of the Team Skilled with Microsoft Office software, especially in Excel Key Roles Responsibilities and Competencies Required Answer telephone enquiries in a warm friendly tone-manner Accurately process bookings, cancellations and sending confirmations Accurately checking availability of required services to avoid overbookings Responding to bookings from all Online distribution channels and platforms Knowledgeable of Online portals extranets such as Booking.com, Expedia etc Ensure web site booking process is maintained up-to-date and functional Promote specials on various platforms that is being advertised by the Company Follow up Provisionals and ensuring payments are received prior arrival Preparing and sending 10 Day Weekly Arrivals listing once every week Adhere to email turnaround times Liaise within the Team and Properties regarding special requests, dietary requirements or any special needs clients have Booking of extra services such as Transfers and Tours Maximize guest satisfaction and comfort, delivering a positive and responsive approach to enquiries and problem resolution Ensures that all Month-end Revenue reports are accurately produced and processed A positive, adaptable and communicative personality Ability to handle multiple challenging priorities and assignments Ensures that budget targets are consistently achieved within the Team Strong Attention to Detail and Innovation for Results

PURPOSE OF THE JOB Assist with all media and design assets needed in the Marketing Department according to company CI guidelines. Work alongside the Marketing Manager and Senior Copywriters to brainstorm, plan and execute marketing campaigns, ads, videos and social media content. Assist other departments with marketing collateral, presentations, training material and documentation.     HIGH-LEVEL JOB OBJECTIVES Conceptualise, design, build and maintain the company website and resource sites. Conceptualise, design and create animated Google display banners and digital/social media ads according to the correct specifications. Working with a range of media, including photography, to create video content for digital and social media platforms. Update and create “how-to” tutorial videos of the company product. Storyboarding of video ads and company sales videos. Create and animate sales presentations. Create and design company product brochures, documentation and any other company collateral. Design print and event stand assets according to the correct specifications and size. Design and build emails in our product for different audiences. Collaborate and oversee briefs and design assets from outsourced suppliers. Advise and collaborate with all teams within the company.   Requirements Level of Education Level of tertiary education Essential/ Desirable Diploma/Degree in Multi-Media Design or similar. Essential   Job - Related Work Experience Minimum 10-12 years’ experience as a multi-media designer. Design experience in (but not limited to): website, blog and articles, display and social media advertisements, newsletters, sales and marketing brand collateral, digital and print banners, eBooks, Infographics. Strong portfolio showcasing design experience in various traditional and digital elements.     Essential Knowledge Mircrosoft Office Suite (Excel, Word, PowerPoint) Intermediate Adobe Photoshop Advanced Adobe Illustrator Advanced Adobe InDesign Advanced WordPress Website Intermediate Proficient understanding of responsive design and cross-browser/email client compatibility Advanced   Desirable Knowledge HTML Knowledge Adobe Animate Video editing in Premier Pro Photography Adobe Lightroom An interest in and awareness of emerging trends in technology, advertising, and culture to inspire ground-breaking, innovative, and culturally relevant creative ideas   Essential Job Skills Creative thinker with excellent visual design skills A keen eye for aesthetics and excellent attention to detail Strategic thinker and ability to conceptualise new ideas for campaigns Good planning, project management and organisational ability Follow job through from conception to completion Manage own workload, work methodically and meet deadlines under a reasonable amount of pressure Excellent communication skills Willing to listen to feedback and use it to improve Team player and collaborator Problem-solving and proactive Reliable, self-disciplined and passionate   Desired Job Skills Good knowledge of video editing and animation     Tasks Planning Planning and maintaining your schedule to ensure deadlines are met   Implementing / Co-ordinating Producing high quality, fit-for-purpose content Implementing campaigns in a timeous fashion to ensure that we meet our objectives Working with a range of media, including photography, to create final video and animation artwork   Controlling / Directing Controlling your outcomes to ensure that the team meets their objectives   Reviewing / Evaluating Review and check your own work to ensure reduction of any errors Evaluation what worked and what didn’t on projects and assist in improving processes   Motivating Encouraging cooperation between team members Arousing enthusiasm for a project Creating a good team spirit Emphasising the importance of reaching our work objectives   Problem Solving / Designing Conceptualise and brainstorm new ideas for campaigns Suggesting new solutions to production problems Thinking up new systems or procedures   Checking Checking all materials are correctly available for a project or operation Checking points of detail  

Strategic objective As a critical member of the team providing strong attention to detail and a real passion for delivery, a Media Producer at this client works on large and immersive display campaigns for the European market. Responsibilities Create Storyboards, Videos, HTML banners, Statics Implement & build new production processes to optimize production efficiency Improve the UX & UI of the factory´s internal software Identify problems, evaluate options and recommend solutions. Train and onboard new media producers Requirements 2+ Years of hands-on digital production experience Strong desire to produce smart innovative assets Profound knowledge of Adobe creative suite, video creation & editing, typography & layout, HTML5 coding Technical, logical thought process Problem-solving skills Attention to detail with the ability to work well under pressure An ability to prioritize and delegate Passion for new technologies Able to manage multiple projects simultaneously Be solutions-oriented, deadline-oriented and an excellent communicator Anticipate obstacles and overcome them with the team in a proactive manner

Our progressive company is seeking an experienced, passionate, and professional Safari Experience Sales and Customer Service Agent to join our team. As a Safari Experience Sales and Customer Service Agent, you will be responsible for responding to customer enquiries and providing exceptional customer service in English and German-speaking markets. You will use your excellent communication and written skills to provide engaging and persuasive descriptions of our safari experiences to attract and retain customers.   Key Responsibilities: Respond to customer enquiries and provide exceptional customer service via phone, email, and other channels Provide customers with accurate and detailed information about our safari experiences, including pricing, availability, and itinerary details Assist customers in making reservations and booking their safari experiences Maintain accurate records of customer interactions and transactions, including booking and payment information Collaborate with other team members to ensure smooth operations and effective customer communication Follow up with customers post-safari to ensure their satisfaction and encourage them to provide feedback Provide input and feedback to the marketing team on customer preferences and trends to help improve marketing efforts   Requirements: At least 3 years of experience in sales or customer service, with a good knowledge of safaris in Southern Africa Native or fluent in English and German, with excellent written and verbal communication skills in both languages Passionate about wildlife and safari experiences, with a deep understanding of the target markets and customer preferences Strong organizational skills and attention to detail Ability to work in a fast-paced, dynamic environment and handle multiple tasks simultaneously Willingness to travel to different locations to experience our safari offerings and effectively communicate them to customers   If you meet these requirements and are excited about the opportunity to join our dynamic team, please submit your resume and cover letter for consideration. Work Place: Wynberg, CPT - We believe it is important to be in the office to maintain company culture, a sense of belonging, keep up to speed on happenings, and to feel connected. You will however, be measured on performance / KPI’s and not on your hours in the office.

Salesforce Engineer We are on the lookout for a full-time Salesforce Engineer to be the technical lead of our Salesforce team. Our ideal Salesforce Engineer will be a Salesforce enthusiast and share our passion for technology and sustainable tourism. We are seeking a detail-oriented technologist who is ready for a challenge and will take our Salesforce platform to another level. As our Salesforce Engineer, you will be responsible for leading the development and deployment of new features and functionalities, as well as driving day to day maintenance of Salesforce, with constant re-prioritization and adjustments being made along the way. You will work on projects that impact the highest priorities of our technology roadmap and the business, while collaborating cross-functionally with multiple teams to deliver results that impact company-wide strategic goals. The right candidate will thrive in a high-functioning, fast-changing, and collaborative environment. This is a highly visible role that not only requires a proven ability to develop and maintain Salesforce, but it will also require to perform code reviews for other developers on the team and to lead efforts to launch programs and custom solutions that use Salesforce. As a Salesforce Engineer , your responsibilities will include, but will not be limited to:   Lead the end-to-end process for Salesforce system administration and software development, from requirement gathering sessions with business leads, to design, development, documentation, testing, release of new features, and bug resolution for released feature sets Analyse changes to Salesforce that are often complex, interrelated, and cut across multiple platforms, to fulfill complicated requirements and improve performance Code review other developers working on the team working in Salesforce Closely partner with business stakeholders to conduct User Acceptance Testing (UAT) and sign off on successful implementations of features Collaborate with Head of Technology and Salesforce Manager to collect feedback, priorities, and ideas on Salesforce and translate these into a product roadmap for our Salesforce org Use ClickUp to create and successfully translate business requirements and their acceptance criteria, as well as manage backlog of requirements prior to development of the product’s features and functionalities Develop technical design specifications, deployment guide, release notes user guide documentations required for new in-house developed features or for Salesforce application (or 3rd party apps) features Maintain a governance model and change management process for Salesforce Continuously look for opportunities to optimise existing Salesforce code to improve overall performance Keep up to date with all new Salesforce & Kaptio features by attending educational workshops; reviewing release notes; establishing personal networks; participating in Salesforce trailblazer community groups   Requirements Our ideal Salesforce Engineer will possess: BS, MS or Certificate Degree in Computer Science or related fields 3+ years of professional programming experience as a software engineer/ developer 2+ years of demonstrated experience developing solutions on Salesforce technical stack using the following platform components and languages:, Apex, Flow, Lightning Web Components, Lightning Aura Components, Visualforce, SOQL/SOSL, API 2+ years of prior experience working as part of collaborative, interdisciplinary team to deliver web-based products on time and on budget 1+ year deployment pipeline experience Demonstrated experience working with complex product development life cycles and schedules, in a high-functioning, fast-changing, and collaborative environment, from idealization through to MVP Strong problem solving skills and willingness to roll up one’s sleeves to get the job done   Knowledge of the following will be advantageous: Experience integrating external applications with the Salesforce platform Knowledge of source/version control tools such as Bitbucket, Git Agile and lean methodologies such as Scrum and Kanban Working knowledge of tools such as ClickUp or JIRA FIT/ tailor-made travel industry   Please note that this position is only available to SA citizens & SA permanent residents and preference will be given to previously disadvantaged individuals

Role Purpose Implement the compliance strategy aligned to the compliance monitoring plan to assist the business in honoring their responsibility to comply with applicable regulatory requirements through directing the compliance function through identification, assessing, managing, monitoring and report on regulatory compliance risks facing the organisation. The position shall further provide assurance that company policies and procedures are being complied with and that the organisation meets the regulatory and company's own standards and ensure that compliance support is aligned to business strategy. Responsibilities and work outputs Implement and manage an effective compliance program through the development and management of risk and compliance plans. Develop and review company policies including effective implementation of policies and guidelines Advise management on the company’s compliance with laws and regulations through detailed reports. Create and manage effective action plans in response to audit discoveries and compliance violations. Regularly audit company procedures, practices, and documents to identify possible weaknesses or risks. Tracking and monitoring of key risk indicators, controls and action plans. Assess company operations to determine compliance risk. Conduct research on compliance related topics Develop training materials and assist with training to ensure all employees are educated on the latest regulations and processes. Assist in compiling risk and compliance reports Collaborate with other leaders on cross-functional initiatives that focus on the mitigation of compliance risks. Work with external partners such as Internal Audit to endure the effectiveness of the compliance function Assist in innovate the Compliance program and function and identify improvements to existing processes and plans. Provide guidance to business and assist with implementation of compliance policies and projects. Drafting and compiling regulatory submissions.   Competencies Excellent organisational and administrative skills Excellent communication skills (verbal and written) Report writing skills Accountable, takes Ownership and Responsibility Attention to detail Negotiation skills and Problem-solving ability Strong People skills Ability to work independently and in a team environment Analytical thinker with investigative instinct Self-disciplined and self-motivated Stress Tolerance, tenacity and Resilience Professional approach Assertive and tactful with the ability to handle conflict Results driven Experience and Qualifications Qualifications: LLB, Legal or Compliance qualification. Successfully passed the Key Individual Regulatory Examination 1 as required by the FSCA for Licensed Compliance Officers Phase I Approved - Category I FAIS Licensed Compliance Officer would be advantageous Post Graduate Diploma in Compliance Management would be advantageous Risk Qualifications will also be an advantage Experience  At least 5 years’ Compliance experience in the financial services industry 2nd line compliance experience Experience that will be advantageous: Combined assurance planning and execution 1st line compliance experience Regulatory Complaints Handling Location Centurion , JHB

Role Reports to General Manager A head of department position, with the purpose of enhancing the overall value of the companies by proactive product management.   Group: Product Relationships Maintain expert level understanding of the 3, 4 and 5 star Southern and East Africa product offerings and distribute this knowledge to the businesses Develop and maintain relationships with key supplier decision makers Responsible for signing off of ad-hoc product contracts for utilization by the company not contracted by TSC Negotiate and contract all rates and incentives in Tanzania and Kenya Negotiate and improve deposit and credit policies Engage key suppliers to develop strategic trade deals, value adds and flash sales in line with market trends Manage the Preferred Supplier Lists and distribution of information via   Salesforce Groups Establish reciprocal agreements with key suppliers where manages onwards travel requests for direct bookers (TBC) Manage supplier visits to the offices, and staff attendance Manage educational requests and planning in line with the Sales Manager Attend events, professional meetings, trade shows and exhibitions as necessary     1: Product System Oversee the Tourplan to Salesforce sync, ensuring products and rates are available and correct Loading non-TSC product ‘skeleton structures’ into Salesforce Interface with TravelSmartCrew on Rate database, supplier discussions and Papertrail procedures Oversee and manage Webconnect bookings in Tourplan   2: Product System Manage and approve loading of rates Oversee live API linking and availability into Tourplan     1: Product and Booking Procedures Use your EQ to actively make suggestions on product, routing/logistics to consultants on every new Opportunities created in Salesforce Approve or Reject Quotations proceeding to a Raised Booking Confirmation stage by ensuring correct deposits have been requested, preferred suppliers used and Gross Profit maximized through booking channel efficiencies (OTA and BAR rates) Note, on an ad-hoc basis this may require attention outside of office hours Respond and report on guest issues relating to poor supplier product during trips Liaise with suppliers as necessary to alert them to any real time issues raised by consultants and/or step in to rectify immediate client complaints regarding product Successfully manage distribution of special offers to the wider team, including Marketing   2: Product and Booking Procedures Quality control quotes been sent out by Sales Consultants Task Management and internal processes managed through ClickUp General Administration of rates in ClickUp - assuring filing of rates for ease of use Oversee iCom Bookings     1: Marketing Provide strategic feedback to Marketing on booking trends and market insights Design, develop and price website tour inventory (project for Q2/Q3 2023) Advise and give insight to web copy/positioning of suppliers on websites Interface with the Marketing Team for content collateral within the monthly marketing plan Use the company Linkedin profile to build closer relationships with suppliers and increase overall profile in the industry   2: Marketing Product train agents via setting up and facilitating webinars Provide strategic feedback to Marketing on booking trends and market insights Design, develop and price set departures Interface with the Marketing Team for content collateral within the monthly marketing plan Use the company Linkedin profile to build closer relationships with suppliers and increase overall profile in the industry     Group: Human Resources Continually train and nurture sales consultants on destination and product understanding Manage and develop a team of direct reportees within the Product Department   Group: General Participate as a productive Head of Department and contribute to strategic and operational planning and achievement of the company’s vision & objectives Assist in business development and maintenance, including policies, systems, improvements Drive endorsed communication channels (Salesforce Tasks, Chatter and Email) Exhibiting behaviors that are consistent with the company culture Adhere to all company policies, processes and procedures including administration guidelines

French is taught as a second language from Grade 6 – 12. The high school offering in French from Grade 10 onwards is only for students continuing with the German Matric or combi matric (NSC + German matric), so the person must also speak German. We are currently looking for someone to take on the classes 6 – 9 in French (no German language skills are required).   The ideal candidate has a teaching diploma/degree for the subject French (B.Ed. / PGCE) additional subjects are advantageous (e.g. English, Music, German) is SACE registered has a min. 3 years working experience as a French language teacher; ideally on mother tongue level has experience with DELF (Diplôme d'Études en Langue Française) is passionate about French has excellent language skills in French and English; other language skills are advantageous   The successful applicant must be a dynamic educator with leadership qualities and excellent interpersonal skills be South African or have a valid South African work visa or permanent residence status   Should you be interested in this opportunity, please forward your updated CV, motivational letter and qualification certificates (including transcripts) to diane@abcworldwide.com  

IT Operations Lead / Manager: We are looking for an IT Manager to be responsible and accountable for the smooth running of our computer systems within the limits of requirements, specifications, costs and timelines. You will supervise the implementation and maintenance of our company’s computing needs in our sites in  Cape Town  The successful candidate must have a proven professional experience and a detailed knowledge of industry’s best practice processes.   Responsibilities Compile and manage the technology strategy in alignment with the business strategy. Must be working in a Call Centre environment  Manage relationships and SLA with all external suppliers. Manage information technology and computer systems. Plan, organize, control and evaluate IT and electronic data operations. Work with internal stakeholders to use new technologies to streamline business process and operational efficiencies while adhering to company policies and processes. Ensure that all areas of the business are operational. Conduct ongoing research to improve the technological assets of the company. Manage efficiencies of the department as well as the effective delivery of services and solutions. Manage information risk to an acceptable level based on risk appetite of the business in line with set goals and objectives. Develop and direct all networking safeguards to reduce risks and apply effective protective mechanisms to secure sensitive internal and external information. Aligning business information security requirements to the business and IT goals thereby supporting an effective security posture. Establish resilience and a highly available network infrastructure environment to address regulatory and business requirements. Consolidate business technology platforms and create plans for each platform. Track, analyse and monitor technology performance metrics. Establish technology standards and communicate technical information to the organisation. Maintain asset register. Maintain IT risk & issue register. Create and implement the organization’s IT policy and best practice standard operation processes and manuals. Performing routine system audits. Running routine system operations reports and sharing them with management. Manage IT staff by recruiting, training and coaching employees, communicating job expectations and appraising their performance. Email your CV to james@abcworldwide.com Be so kind and share current salary, updated salary and notice period.

East Africa Global Concierge Location: Arusha, Tanzania OR Nairobi, Kenya   BRIEF The Company’s Global Concierge service is a personal, bespoke global ‘access platform’ for direct, indirect guests, and travel partners, for guests travelling with the company in Africa. It provides information and assists with travel requirements pre, post, and during travel with the company – ensuring guests and trade partners receive a personalised, worry-free experience. The in-country support service will operate seven days a week. KEY OUTPUTS Upholding the values of the company ... Care of the people, Care of land and Care of the wildlife Calm and professional communication skills in order to service travel partners, direct and indirect guests Consistent and clear communication with trade partners, direct and indirect guests, sales teams, preferred supplier partners and colleagues where required Proactive selling of the company’s Africa products and services ensuring the best suitable safari Meets people and responds to a variety of situations with poise, patience, and discretion Must have patience, tact, a cheerful disposition and enthusiasm, as well as a willingness to serve Have a strong knowledge of the company and the regions and territories it operates An independent, curious and “can do it” nature   ADDITIONAL DUTIES Attend and participate in continuing educational programs and training webinars Support and Assist other departments and offices during leave cycles   QUALIFICATION REQUIRED High School Qualification, 3 year University/College Qualification advantageous 4 years Tour Operator Experience as a Travel Consultant with preference to individuals who have worked in a bed management environment or Lodge Management Experience or a Concierge Service Experience   KNOWLEDGE REQUIRED An in-depth knowledge of Operating Systems Advantageous (Tourplan, Maximizer, WETU, the company’s Guest Information System - training provided) Good destinations knowledge of East Africa preferable A willingness and aptitude to learn   SKILLS REQUIRED Experience with multi-currency with an understanding of the principles of foreign currency Working in an orderly manner Must possess multi-tasking skills with constant interruptions Must readily resolve challenges to the satisfaction of guests and travel partners. If not able to resolve, take ownership to ensure it gets to the appropriate person/department for assistance Customer Service and Relationship focused Working under pressure PERSONAL ATTRIBUTES An understanding of the constant changing working environment Diligent self-starter, with a high level of attention to detail Results focused, but willing to work with diverse personalities in a challenging environment Generate and maintain a positive momentum and high levels of productivity Maintain social, ethical, organisational and professional norm Keen willingness for ongoing personal development Excellent communicator Team player who works productively with wide range of people, including operating from a remote location  

CHARACTERISTICS Hands-on, self-driven and motivated Organised and results oriented Excellent problem solving skills Comfortable in dealing with and tolerant of diverse cultures, languages and environments Highly numerate and accurate, with an eye for detail on numbers and analysis of financial results Highly ethical and integrous with the ability to be principled when necessary Be open to and adapt to the very specific &Beyond culture of tolerance across the regions we operate RESPONSIBILITES Finance reporting function for all business units balance sheet reconciliations & process monthly journals monthly management account reporting for regional business units and variance analysis quarterly forecasts, annual budgets and high level forecasts Treasury management and cash flow forecasting Fixed asset register maintenance Debtors age analysis and bad debt provision Revaluation and authorisation of all bank reconciliations Review and approval of payment obligations (creditors) Maintain commercial focus through preparation & review of detailed budgets, forecasts and input into management decisions Investigate and report variances and implement controls to reduce variances where relevant. Plan, direct and coordinate the responsibilities of subordinates to ensure they are performing in line with expectations, including regular lodge visits Manage External Audit and field queries with Audit Team Co-ordinate regional annual budgeting and quarterly forecasting Completion and submission of relevant tax returns, including VAT, Income Tax, PAYE and Withholding Tax Maintain procedures for custody and control of assets and records in order to ensure safekeeping Establish and maintain relationships with internal customers and provide assistance when problems may be encountered Monthly preparation of Rwanda payroll and reviewing regional payroll Securing relevant permits and park fees AD HOC TASKS Consider review and support investment and commercial opportunities that arise from time to time Ad hoc projects as required from time to time QUALIFICATIONS & EXPERIENCE Qualified Chartered Accountant Must be proficient with MS Office Packages and be able to demonstrate superior MS Excel abilities Experience in Accpac or Tourplan a plus Must be able to work in a challenging environment East African Tax & Accounting experience an advantage International experience is a plus Luxury lodge and / or Touring finance experience an advantage Rwandan National is preferred Willing to relocate to Kigali, Rwanda Willing to travel from Kigali internationally or locally.   SKILLS REQUIRED Must be highly numerate in financial reporting, internal controls, taxation, relationships with key stakeholders and problem solving. Strong Commercial focus Able to prioritise and balance Commercial and technical financial requirements The ability to generate and maintain a positive momentum and focus. Consistently maintaining a high productivity level whilst demonstrating drive, stamina and the capacity to work hard. Maintains ethical and professional norms in all activities and including a willingness to develop oneself further. Able to coach and facilitate the development of others’ knowledge and skills, providing timely feedback and guidance to help them reach goals High emotional intelligence to be able to balance the highly driven work ethic that is in place coupled with a sense of ‘fun’ and enjoying work daily   WORK PERMIT – IF NOT A RWANDAN NATIONAL This is a permanent position based in Kigali, Rwanda The company will facilitate and coordinate all work & residence permit requirements The successful endorsement of both the work & residence permits by the government will confirm the appointment upon which the successful candidate may travel to Rwanda to take up the position The successful candidate may be required to sit for the exams for the local accounting certification to satisfy work permit conditions

KEY OUTPUTS Financial Management Review and approval of lodge payment obligations (creditors) Review the accuracy and completeness of lodge bank reconciliations Process monthly journals Ensuring business expenditure is properly authorised and allocated Demonstrate and lead with an independent mind that is capable of questioning the need / requirement for proposed business expenditure and/or to consider that the determined value is reasonable, fair and within acceptable market ranges Ensuring the timely and accurate recording of transactions, whether on the Panstrat system or within manual systems such that transactions are recorded on a day to day basis Interpretation and analysis of management accounts Collation and resolution of general ledger queries Assist the Regional Financial Manager with the external Audit and field queries with the audit team Reporting Support the Regional Finance Manager with the full financial reporting function for all lodge business units Monthly management account reporting for regional business units and variance analysis In conjunction with the Regional Finance Manager co-ordinate regional annual budgeting and quarterly forecasting Maintain commercial focus through performance of & review of detailed budgets, forecasts and input into management decisions Perform and maintain assigned balance sheet reconciliations on a monthly basis Internal control environment & safeguarding of company assets and resources Investigate and report variances and implement controls to reduce variances where relevant Support the maintenance of the fixed asset register across all business units   Training and Support to Lodge Accounting Officers and other supported staff Lead and support: A primary team of seven lodge accounting officers (including all lodge operations in East Africa) A secondary team of assistant accounting officers and a team of stores personnel Perform lodge financial audits and ensure best operating practices are maintained Plan, direct and coordinate the responsibilities of direct and indirect reports to ensure they are performing in line with expectations Develop (and continually improve upon) a comprehensive lodge audit program covering all financial related responsibilities of Accounting Officers and lodge management Plan and execute bi-monthly (twice a month) financial audits Develop and adapt best operating practices and implement improvements Investigate and report variances and implement controls to reduce variances where relevant Establish and maintain relationships with internal customers and provide assistance when problems may be encountered Determine how support to lodge teams where an Accounting Officer is on leave Perform the duties of an Accounting Officer (Lodge) on a short term basis in the event that a resource is needed to bridge a gap Initiate disciplinary hearings   Ad hoc Tasks Ad hoc projects as required from time to time KNOWLEDGE REQUIRED (QUALIFICATIONS OR TRAINING PROGRAMS) 3 Years finance degree or relevant qualification (preference will be given to candidates with a CPA) 5+ years’ experience with a well-respected audit firm 5+ years’ experience Microsoft Office Computer literate - Excel basics are essential Panstrat experience preferable Fluent in English (oral and written) COMPETENCIES REQUIRED Analysis and problem solving Critical thinking – always maintain a high level of professional scepticism Highly numerate and accurate, with an eye for detail on numbers and analysis of financial results Independent and confident to ask and/or question costs or decision Attention to detail Teamwork / collaboration Ability to work under pressure Good communication skills Patience a must Result orientated and deadline driven CHARACTERISTICS Hands-on, self-driven and motivated Organised and results oriented Excellent problem solving skills Highly ethical and integrous with the ability to be principled when necessary This is a permanent position, based at Arusha in the Tanzania region.

We are looking for an excellent IT Service Delivery Manager for George Western Cape location   Essential Functions IT Operations: · Driving incident & situation management for all Sev1 & Sev2 incidents · Follows established operating policies to mitigate risk and ensures business availability · Engage and collaborate with the Global geographies team and manage communication, escalations, provide support, drive central initiatives IT Governance: · IT governance and effectiveness to be measured on weekly, monthly & quarterly basis · Compliance assurance - support audit activities along with risk identification & management. Vulnerability management. IT Transition Management: · IT client transition management · Client account & portfolio management · Program management · Stakeholder management · Client communications around Technology · Understand technology availability metrics and share insights Information Security: · Ensure compliance to client contractual obligations on InfoSec & Regulatory controls/certifications · Audit & Risk Management · Manage IT governance with client and all business stakeholders   Primary Internal Interactions Business Operations All Technology Sub-Functions. Internal / External Audit Teams.   Primary External Interactions · Client Teams – especially Client Technology Teams. · External Vendors – Primarily for Service Desk Management.   Organizational Relationships Reports To: VP – Technology Operations Supervises: AVP and Below   Technical Skills · Good understanding of Networking, Systems, Voice and business applications. · An industry recognized certification like ITIL / ITSM is an advantage.   Process Specific Skills · Ability to interface and communicate at all levels within the company and Client organizations. · Understanding of Enterprise Business Processes, IT Process, Service Delivery is vital. · Working knowledge of MS office, MS Project and Visio.   Soft skills (Desired) Good presentation and interpersonal skills. Excellent problem-solving skills in a cross functional environment Soft Skills (Minimum) · Strong verbal and written communication skills · Strong customer service orientation ability to connect with global customers and work with Global teams. · Good listening and consultative skills.   Education Requirements Graduate, Preference for B.E. / B.Tech with industry recognized certifications like ITIL/ ITSM.   Work Experience Requirements Minimum 5 – 10 experience in managing technology operations for a large organization in outsourcing environment. Willingness to work in a 24 x 7 environment.

We looking for an excellent Asset Manager for George Western Cape Location    Essential Functions  Asset & Inventory Management (Validation and ask respective team to update the database on regular basis) FAR reconciliation procured wise / deployed wise as and when required Keeping track on RFH Assets (Desktop/Laptop/TFT/JIO Dongles) Primary Internal Interactions Business Operations All Technology Sub-Functions. EXL Internal / External Audit Teams. Primary External Interactions  Client Teams – especially Client Technology Teams. External Vendors – Primarily for Service Desk Management. Organizational Relationships Reports To: VP – Technology Operations Supervises: AVP and Below Technical Skills Good understanding of Networking, Systems, Voice and business applications. Process Specific Skills Ability to interface and communicate at all levels within the company and Client organizations. Understanding of Enterprise Business Processes, IT Process, Service Delivery is vital. Working knowledge of MS office, MS Project and Visio. Soft skills (Desired) Good presentation and interpersonal skills. Excellent problem-solving skills in a cross functional environment Soft Skills (Minimum)  Strong verbal and written communication skills Strong customer service orientation ability to connect with global customers and work with Global teams. Good listening and consultative skills. Education Requirements Graduate, Preference for B.E. / B.Tech with industry recognized certifications like ITIL/ ITSM. Work Experience Requirements Bcom or relevant degree Minimum 1 year relevant experience in Asset Management/ IT Software Management Willingness to work in a 24 x 7 environment.

We recruiting for an excellent  Network Manager for George Western Cape Location   Basic Function: · Be well versed with the all the elements of cloud infrastructure solutions, like laaS, PaaS, and Security controls around it. · Understand and elevate cloud infrastructure controls on the basis of CIS, NIST, AWS well-architected framework, PCI-DSS, etc. · Experience working with various infrastructure components like firewall, switches, routers, gateways, servers, storage, etc. · Experience working with next generation and latest cloud technologies like secure web gateway, EDR, XDR, CSPM, etc. · Experience working on cloud components in setting up guardrails, SCPs, IAM roles, Permission boundaries, etc. · Interacting with team members and participating in various reviews · Work with team members and participating in various reviews Essential Functions: · Help implement technology direction, vision and strategy to ensure Cyber Resilient Cloud Infrastructure · Designing the Security and Compliance control strategy for cloud environment from a holistic point of view, ensuring it meets all of the company's requirements related to PCI-DSS, Data privacy, SOC, ISO27001 Primary Internal Interactions Business Operations All Technology Sub-Functions. EXL Internal / External Audit Teams. Primary External Interactions · Client Teams – especially Client Technology Teams. · External Vendors – Primarily for Service Desk Management.   Technical Skills · Good understanding of Networking, Systems, Voice and business applications. · An industry recognized certification like ITIL / ITSM is an advantage. Process Specific Skills · Ability to interface and communicate at all levels within EXL and Client organizations. · Understanding of Enterprise Business Processes, IT Process, Service Delivery is vital. · Working knowledge of MS office, MS Project and Visio. Soft skills (Desired) Good presentation and interpersonal skills. Excellent problem-solving skills in a cross functional environmentSoft Skills (Minimum) · Strong verbal and written communication skills · Strong customer service orientation ability to connect with global customers and work with Global teams. · Good listening and consultative skills.   Education Requirements Bachelors or higher degree in Computer Science or a related discipline   Work Experience Requirements At least 9-11 years in a similar role Willingness to work in a 24 x 7 environment.  

Company based at Cape Town International Airport Position - Accountant Responsibilities include however are not limited to Check that supplier invoices for shop purchases have been captured correctly Capture supplier invoices on pastel for fuel purchases and sundry expenses Match invoices to delivery notes Reconcile supplier ledger to creditors statements weekly and monthly Submit supplier payment schedule weekly and monthly Liaise with creditors for timely resolution of queries Complete credit applications for suppliers Vetting of credit applications for new customers Supervise the timely distribution of customer invoices and statements Follow up on customer outstanding payments Liaise with customers for timely resolution of queries Reconcile customer ledger to point of sale system Process payments and correction in point of sale system Process various journals on pastel Import the bank statement and process in pastel Preparation of monthly management accounts, reconcile balance sheet accounts Process Monthly Salaries & Bi-Weekly Wages Obtain reports and information from the Point of Sale System (POS) Integration of information between DNA and Pastel Submit PAYE and VAT returns Liaise with external auditors and consultants Provide technical support to operational staff Run and manage stock take process, check stock loss calculation Supervise the debtors and creditors process Attend weekly meetings with operational staff and monitor deliverables Reconcile and maintain inter company loan accounts Desired Experience & Qualification Minimum Requirements: Must have a driver’s license and own vehicle, traveling between sites will be required. Relevant Accounting Qualification 3-5 years’ experience in an accounting role Pastel experience a prerequisite Advanced excel experience would be advantageous

JOB PURPOSE The lead developer reports into the Head of IT. Although the responsibilities are primarily technical, the lead developer generally serves as an interface between the developers and management, have ownership of development plans and have supervisorial responsibilities in delegating work and ensuring that software projects come in on time and under budget.   DUTIES & RESPONSIBILITIES To ensure that all of the developers in his/her team are adhering to the software quality standards agreed by the team and the wider development team so that work is done to the highest possible quality. To understand and be able to talk about and explain the importance of principles of good software design and development so that they are able to produce software of the highest possible quality in the fastest possible time and will be able to continue to do so in the future. To ensure the features developed by the team are produced to the highest possible quality in the fastest possible time and no less, so that they are able to continue to do so in the future. To show the developers the better ways of doing things and help improve their skills so that they all become better at their jobs. To act as example to all the developers by being the person who most closely follows the principles and practices they have committed to so that the developers feel confident they can too. To act as example to all the developers by advocating learning and taking the time to do so, so that the team feel comfortable they can too. Manage the successful delivery of projects by careful planning and coordinating across the full delivery lifecycle. Work closely with the department’s Project Manager, coordinating business analysts and developers, as well as liaising with key project stakeholders as required. Independently deliver results on both departmental and business projects. Provide regular and effective progress updates to and work closely with the Project Manager/Business owner to ensure the management of any delivery risks or issues Define delivery phases of the project including activities, sub-activities, and milestones ensuring these are documented and used as the basis for the project event log, issues and risk log and any subsequent reporting Participate in reviews and meetings and provide updates on project progress Take responsibility for ensuring that risks and issues are identified and managed closely and drive all stakeholders to deliver on time and to the required quality standards Work closely with relevant teams internally to ensure alignment and coordination across operations as part of the seamless implementation of existing and new systems Contributing to post implementation reviews helping to demonstrate success or otherwise of projects Supporting project resource scheduling and department capacity planning   ESSENTIAL REQUIREMENTS Qualifications Relevant Bachelor Degree in Computer Science Post-graduate qualifications are advantageous   Experience 2 years is preferred Strong graduates will also be considered   Specialised Training / Skills / Knowledge System architecture C# and .Net experience SQL Server experience Ability to multi-task and prioritise requirements Managing time and delivering within set deadlines Strong verbal and inter-personal skills Organisational skills   Personal Characteristics / Abilities / Critical Success Factors Strategic and analytical Innovative thinker Target and results oriented Proactive Self-starter Ability to work under pressure Positive can-do attitude Attention to detail Approachable Ability to take constructive criticism to develop Ability to inspire co-workers to attain goals and pursue excellence Excellent communication skills Accountability Confidentiality   Should you meet all the requirements and wish to apply, please send your latest CV and motivation to diane@abcworldwide.com   On application, please advise:   Current Salary (total monthly package before deductions): Expected Salary (total monthly package before deductions): Your Notice Period at your current employer:

Responsibilities   Acting as the first point of contact for international clientele interested in booking tailor-made holidays and safaris on the continent Book hotel/lodge and logistic reservations, based consultant requirements Responsible for travel request distribution to agents Supporting Sales consultants with all administrative duties Conclude on all aspects of the post confirmation of the booking Enquiry warming (to be handed over to Senior Consultant) Sales Quotes as first point of contact to support Senior Sales Consultant Work directly with Sales Managers to resolve client travel issues Customer service-related responsibilities from client and perform other office duties as assigned Work with external suppliers on a regular basis via telephone and email communications to ensure all aspects of booking from supplier end is resolved Work with our rates team to resolve rates-related tasks and communicate with consultants Log all required tickets relating to rates and product Timeous turnaround time (Sales Consultant request to be actioned within 24hrs) Ensure Concierge dashboard is updated and reporting done with sales managers   Requirements Our ideal German Concierge Specialist will possess: A National Senior Certificate/Matric 1 year of experience in a Concierge or Sales Administrative Assistant role The successful candidate must be based in Cape Town. Fluent in speaking and writing in the German language. Great communication skills Willingness and drive to learn Excellent problem-solving skills and the ability to think creatively and strategically. Ability to work in a fast-paced, deadline-driven environment Not essential but advantageous: Degree/Diploma in Tourism Excellent interpersonal and communication skills, with the ability to build relationships and influence across the organisation.

Purpose of the Role As a Growth Manager, you will be responsible for conducting discovery and demo calls and for signing new accounts.   The main focus is to generate new accounts as a result of the company’s outbound activities:   Reach out to prospects who responded to our outbound campaigns (we don’t do cold calling) and establish, develop and maintain positive business and customer relationships Arrange discovery or demo calls with potential clients Conduct discovery and demo calls with prospective clients once enough experience has been gained. This means you’ll be consulting and negotiating deals with potential customers. Be comfortable to deal with successful, hardworking people who are looking for solutions that will make their life easier. You will be responsible for your own sales pipeline to get the most out of the contacts assigned to you: learn hunting practices to enable growth. Work as a team: You’ll be part of a fast paced Growth Team but will also work closely with the delivery Delivery team support them on tactical and strategic growth opportunities arising from existing accounts. Career path: We offer an opportunity to become a client service director and service our biggest clients with all their projects You will be reporting directly to the CEO and will gain invaluable insights and learnings into the business and all facets of sales and marketing The Company We are a Tech Start-Up of 20 people with offices in Switzerland & Cape Town. Our Solutions help CMOs and marketing professionals who mainly meet their customers online, to produce digital assets 30% faster & 50% cheaper. Each month we help our clients to simplify creative production at scale while increasing their conversion rates driving ROI for our clients. We service large accounts such as MIGROS, kaiser + kraft or Liechtensteinische Landesbank.   We are part of 1% for the Planet and as a company are thus contributing to the wellbeing of the planet and nature giving back. If you can check the following boxes, we would love to hear from you   You have a Client-oriented A-Level personality - You are motivated by helping and making a difference for other people. You have experience in sales and/or account management (preferably in digital marketing) You complete tasks on time and voraciously hit targets yourself You have excellent written and verbal communication skills in German and English You are a strong communicator who is patient and kind and not afraid of difficult conversations. You can learn with ease and hold the capacity to manage a lot of information You have a results-driven mindset and the ability to consistently meet or exceed sales targets   If this describes you and gets you excited, please apply!   Our commitments to you Culture of Learning: Our culture supports an open mindset and fosters thirst for knowledge. We are always learning and growing, not just as a company but as individuals People first: Our values are: people first, reliable, supportive, ambitious, fairness, we value nature. Our team is built with passionate, culture-driven people and we are ready to grow (even) faster. Safe and Compassionate Work Environment: We are loyal and kind to one another, have each other's back and celebrate each other's wins. We are team players and put our team first. Team members feel safe to take risks, make their own decisions and be vulnerable in front of each other. Feedback & Coaching: Don’t sweat the performance review. You’ll have a team who is rooting for you to continue to learn and grow with a culture of leaning into strength rather than weaknesses.   Start date: 06.04.2023 Location: Remote, Cape Town or Germany   Salary: 1,600 EUR base with uncapped commission. 7 % commission on closed revenue in month 5% extra if you bring in the lead 5% kicker if they achieve more than 100K cash collected in one month.

Senior Transitions Manager Location: Cape Town – CBD   Our client is a company who aims to bridge the gap between digital expectations and real outcomes for South African companies with Digital Intelligence. They urgently seek to employ Assistant Managers / Team Leaders for the Line Compliance Department.   Basic Function The incumbent will be responsible for leading Transitions anywhere from across our global footprint. The candidate should have an in-depth knowledge of Transitions The incumbent will be responsible in ensuring that the Transitions are successful. In addition to enabling seamless Transitions, the incumbent will also be responsible for building capability of the Transitions function, bring thought leadership to the table that improves Transitions set up and implementation The incumbent will also lead new business pursuits (RFPs) to develop customized solutions. The incumbent is expected to take over the Transitions of a specific client engagement as the Lead when an opportunity translates into new business   Essential Functions Will execute transition of processes with end-to-end accountability Consultants in this practice will be required to work closely with our clients on onsite projects Provide ground level assessment and recommendations on processes with respect to process re-engineering and offshoring feasibility The job will involve extensive interaction with business users, senior management and IT personnel To lead client engagements, ensuring consistent service delivery Business development in select accounts   Primary Internal Interactions Transitions Reviews: Program Leads, Transitions Managers, Operations Leads, Operations Managers, Quality and PE team Solutioning and implementation design: BD Team, Strategic Deal Team, designated operations and enabling functions engaged on case-by-case basis Training and Development: Program Leads, Transitions Managers, Training function, external vendors as needed   Primary External Interactions The primary external interactions of the incumbent will be in the Solutioning and Implementation Design role wherein the incumbent will interact with client stakeholders to present the solution and Transitions capabilities, and transition selected processes.   SKILLS Technical Skills: Analytical skills Problem solving skills BPO industry knowledge, including understanding of enabling functions (technology, pricing) and operating environment Domain knowledge in specific vertical   Process Specific Skills: Project management skills   Soft Skills (Minimum): Communication skills – ability to engage with clients as well as internal stakeholders and convince them about the proposed idea, solution Self-starter – there are no rigid boundaries in terms of the level of innovation that can be brought, and the incumbent will have to have the ability to be self-motivated to pursue and explore different avenues to come up with the optimum solution   Education Requirements Graduate / Postgraduate in any stream PMP, PgMP certification (preferred)   Work Experience Requirements 10+ years of experience, most of which should be in BPO environment 3+ years of the BPO experience should be in Transitions Should have hands-on experience of migrating processes Program Management experience of a small to medium size engagement Valid (10 year / 5 year) US &/or UK Visa will be an added advantage   If you keen on this role please share the following Email Address: James@abcworldwide.com Updated CV Notice period Current salary  Salary expectation

The Role / Purpose As the Head of Partner Travel Services, you will lead the building of a new business line within the Group that is founded on the Group’s leading position across tailormade safari travel, customer experience and technology. The role encompasses the definition, negotiation and delivery of service propositions focused on high end tailormade travel to ancillary partners that bring closed audience groups (e.g. banks, loyalty programs, etc). You will work closely with other executives and key stakeholders in the wider Group to plan, build and execute upon the roll out of this new business. This is an opportunity to head up a newly formed business and lead it upon a path of successful growth. A successful implementation of the Partner Travel Services Desk will result in a significant increase of the overall commercial scale of the Group and bring its positive impact ambition to new target audiences.   Key responsibilities include: 1. Key responsibility for overall planning and execution of the Partner Travel Services including roadmap, budgeting and day-to-day-management2. Bringing already established partnership opportunities to fruition through refining of the proposition, commercial model and negotiation, and successful onboarding3. Establishing the detailed operational model with other parts of the Group in terms of service delivery and operations, and monitor performance thereof4. Account management of all partner relationships5. Successfully project manage the various requirements and resources across the Group to deliver an exceptional proposition on time with clearly aligned partner expectations 6. Contribute to overall budgeting and investment planning within your relevant area7. Work cross-functionally across our technology and business operations to enable operations for the Partner Travel Services Desk As a successful Head of Partner Travel Services you will create significant direct impact, bringing the Group’s leading integrated commercial and impact propositions to new, highly relevant audiences in conjunction with high profile partners. This further supports our vision of reimagining Responsible Travel and Positive Impact together.   Experience Proven track record of having built up a new business / division / business unit – a start-up mindset • Partnership relationship and commercial contracting expertise (beyond standard tour operator contracts)• Partner and Account management expertise and experience• 4* + safari travel experience (understanding of destinations, products, experiences in the safari niche space, logistics and client expectations) Requirements / Skills and Competencies Strong people’s person / networker / relationship builder• Team player abilities: work well across functions / teams across our technology and business operations to enable operations for the [Travel Desk]• Strong commercial acumen• Strong display of qualities of persistence, perseverance, discipline, entrepreneurship and pragmatism. Willing to take calculated risks and adopting a fail to learn attitude in a responsible manner• Deep understanding of sales skills, specifically servicing professionals• Deep product knowledge of SSA• Deep understanding of client experience delivery• Customer / concierge / service expert• Flexibility, curiosity and eagerness to support adjacent commercial projects and initiatives within the Group as the need arises Overall mandate & reporting You will be part of the commercial leadership team and end responsible for partnerships, working closely together with commercial, technology and operations leaders within the Group on the development and implementation of the new business. You will be reporting into the Nawiri Group commercial leadership.

The IT business analyst is responsible for enhancing the quality of IT products and services, analyzing data to inform business decisions, and finding technological solutions to business needs, amongst other duties. The IT Business Analyst will report to the Systems Manager. KEY OUTPUTS: Survey existing technology infrastructure and systems to form high-level view of present capabilities.· Facilitate activities such as workshops/JAD sessions to expand the understanding of the business requirements and ensure alignment between stakeholders.· Analyzing the design of technical systems and business models.· Create business data models.· Create Business Requirement documentation (BRD).· Contribute to Software Requirements Specifications (SRS).· Assist with to functional requirement specifications (FRS).· Analyzing the Impact of Requirement Changes.· Liaise and communicate the system requirements to the necessary audiences e.g. testers, developers, business analysts and provide ongoing feedback regarding system issues.· Creating and run test plans for all testing phases.· Contribute to creating training manuals and maintenance documentation.· Training users on efficient and proper use of information systems.· Lead team through the project life cycle by planning, budgeting, scheduling and tracking a project plan.· Ensuring that all IT systems and processes are arranged to best support overall organizational objective. DESIRED EXPERIENCE AND QUALIFICATIONS: BCom Informatics or BSc Computer Science· Business Analysis Diploma· 5+ years’ experience in a similar role· Experience within travel industry is an advantage· Agile Project MethodologyPERSONAL ATTRIBUTES: Able to work fast and accurate· Able to navigate complex challenges and implement strategic solutions· Excellent communication skills· Inquisitive, intelligent, intuitive, honest, determined, articulate, meticulous

Basic Function: The candidate will lead the Quality Excellence Insurance vertical, interfacing with colleagues across all levels; ensure implementation of quality management framework for each client areas and have quality control and assurance related improvements and performance. Manage a team of QCA and clients within the vertical.Essential Functions: Build a strong quality control with process understanding and measurement to deliver high performance and client agreed KPIs with a positive customer experience.· Analyze business processes and assist in identifying problems and mitigating plans for quality improvement.· Responsible for quality assurance across all processes, identify and execution of projects; governance of processes & reporting, driving standardization across all clients.· Be well informed on the developments in process improvement programs and contribute in implementing business strategy for positive customer experience.· Business development and solution in select areas; support in RFP, RFI responses from quality perspective. You will be responsible for set up and functioning of quality compliance at client level to meet business, internal and ISO certification requirements.· Facilitate the sharing of best practices from within and outside the organization and implement them· Planning and managing budget and resource allocation for the assigned verticalPrimary Interactions: Enabling functions· Transitions· Operations· Clients · Others as may be requiredOrganizational Relationships: Reports To: Country HeadSupervises: Quality Assistant Managers, Quality Managers,Sr. Quality Managers, AVP of Quality and SAVP of Quality Education: Graduate degree is a must degree in a quantitative discipline is preferableMBA preferred but not essentialBB Trained from recognized instituteWork Experience: Minimum 7+ years of total work experience· Must have 3+ years of direct team management experience with demonstrated success and financial results· Must have 5+ years business/operations experience with at least 2-3 years of relevant experience in BPO· Must have 3+ years quality experience - Six sigma & Lean tools and methodologies, Process improvements and project execution If you are keen on this role, Please share the following to this email: james@abcworldwide.com  Updated CV Current salary  Expected salary Notice period 

KEY OUTPUTS: GENERAL:· Responsible for the maintenance and improvement of all buildings and associated infrastructure primarily water purification systems and networks, electrical systems and networks, waste water treatment and related infrastructure and IT networks and systems located within &Beyond Ngala Private Game Reserve.· Set, maintain and monitor detailed daily, weekly, monthly, annual preventative maintenance plans.· Ensure highest degree of workmanship and quality control are set and met by the department. · Ensure systems in place to facilitate immediate repair and maintenance to guest rooms and areas. · Plan, budget and execute renovations of existing infrastructure and buildings as well as construction of new buildings and associated projects. · Management, mentorship and training of maintenance teams.· Management and liaison with specialist contractors and maintenance services. PROCESSES: · Manage and maintain stock control systems and procurement.· Manage budgets and communicate any unforeseen costs. · Management and control of preventative maintenance plans and systems.· Manage recycling and waste management.· Manage and reporting of sustainability statistics and audits.· Source reliable suppliers and constantly strive to negotiate the best prices from them· Sourcing of maintenance parts through local channels· Control all maintenance related purchases· Ensure your teams, treat all equipment with care and are trained in their areas of responsibility· Control wastage within your department· Management and control of maintenance related machinery and tools. FINANCES: · Ensure stores and stocks are controlled· Negotiate the best prices and spot check agreements· Control the expenditure and manage the budgets to remain within the limits agreed on with management. · Ensure effective logistic planning to ensure necessary spares, equipment and materials. · Report on and justify all expenditure LEADERSHIP:· Ensure that all staff are trained and competent to carry out their respective roles and responsibilities. · Manage performance through feedback and annual performance appraisals.· Ensure all maintenance staff are sensitive to working in guest areas, noise levels, and uniform is clean, neat and name badges are worn.· Allocate staff to perform tasks according to prioritized needs.· Recruit and induct new staff in conjunction with HR.· Identify training needs within the maintenance department· Keep an attendance register· Ensure that your staff are properly equipped to carry out their duties safely and effectively· Ensure that you are familiar with the HR policies and procedures manual and that you understand the disciplinary procedures· Develop your teams and individuals· Ensure the right people are in the right positions· Ensure your teams are guest focused· Encourage, inspire and motivate staff· Recognize great feedback and deal with negative feedback constructively and ensure remedial efforts made to address future complaints. EQUIPMENT AND MATERIALS: · You will endeavour to keep a par stock of spares that will allow you to effect emergency and other repairs efficiently· The care for and purchase of tools and other equipment in your department will be your responsibility· Ensure that tools and spares are neatly stored and packed away· Perform a stock take of tools quarterly and report any shortfalls to the management PREVIOUS WORK EXPERIENCE REQUIRED:· Must have at least 5 years’ experience as a Maintenance Manager in a similar sized operation· Extensive experience with the maintaining and repairs of water plants, waste water treatment plants, industrial generators (250kva), as well as extensive experience related to Plumbing, Electrical, (high and low voltage), Carpentry, Refrigeration and Air-conditioning, IT and Wi-Fi networks, general construction and building maintenance.· Ability to operate MS Excel and provide operational reports OTHER REQUIREMENTS:· Applicant requires valid driver’s licensePERSONAL CHARACTERISTICS:· Able to handle pressure, and still operate effectively· Able to use initiative in challenging circumstances· Energetic, proactive person· Good interpersonal skills – able to function as part of a team· Attention to detail· Diligence and self-motivation to meet deadlines and keep on top of your job· Willingness/ability to share information and teach and inspire others Duties are not limited to the above and you will be expected to assist with other aspects of the business when requested.This is a permanent live-in position

Please note that this is a live-in position based in Botswana’s Okavango Delta. KEY OUTPUTS Keep the wine list up to date, in coordination with the Regional Chef and Operations Manager· Confident in recommending food and wine pairings to guests, taking into account their personal tastes and food choices· Assist with preparation and service of wines and other drinks· Manage cost and quality controls· Manage wine room and ensure it is fully-stocked· Develop and motivate team members through capability development PERSONAL CHARACTERISTICS Self-confidence, maturity and friendliness· Passionate about service, guest delight, and maintaining the golden thread· Clean, neat and tidy as a person and in the workplace· Willingness to work to the guests’ timing, not your own· Confidence in food and beverage service· Ability to work as part of team and effectively communicate with guests, butlers, kitchens· Multi-tasking in a fast-paced environment KNOWLEDGE & PREVIOUS WORK EXPERIENCE REQUIRED Previous experience as a Sommelier, Wine Steward/Stewardess or similar role· Ability to create tasteful food and wine pairings· Extensive knowledge of Southern African wines and vineyards· Previous experience with a Point of Sale system an advantage· Certification as a Sommelier or degree in hospitality This talented individual should have excellent organisational skills whilst showing confidence in their skills and knowledge. They also need to be able to work under pressure and enjoy working with people

Role Purpose Develop, maintain and support mission-critical, enterprise-grade software applications that improve business efficiency and are aligned to the enterprise architecture and business strategy. This position will challenge software engineering as well as people skills. From a software engineering perspective, you will have the opportunity to solve and design complex integration patterns. Various technologies are used within this space of which the major ones are Java EE, Maven, Jenkins CI, Docker, Amazon Web Services, Oracle, WebSphere Liberty, Angular, AIX and Linux. Development challenges will include new software development as well as maintaining current software, including modernisation of platforms with minimal impact on business. From a people perspective you should be able to operate on your own and within a team setup, depending on the projects you will be involved. Knowledge sharing is key to the role and technical guidance as well as mentoring of junior to intermediate developers will be expected. Responsibilities and work outputs • Develop software based on technical design (Internal Process). • Keep abreast of new technologies/methodologies, business changes and internal system changes in order to align system development with best practices and system architecture. • Collaborate with stakeholders to gather requirements, conduct analysis and prioritise requests.• Contribute to the design of scalable solutions that supports the system architecture. • Translate business requirements into workable solutions and document solution into technical specifications. • Design and code new software functionality using code that is scalable, readable, maintainable and re-usable. • Develop and maintain productive working relationships with peers and organizational and role players to achieve effective collaboration. • Provide stakeholder with regular feedback on the technical design and timelines for solution in order to manage expectations. • Collaborate with business analysts and testing team in developing, testing and deploying new software system components or software system enhancements. • Collaborate with testing team to co-create test cases. • Conduct System Integration Testing (SIT) and User Acceptance Testing (UAT) and resolve all issues/queries. • Contribute to user acceptance testing (UAT) and training material. • Once the solution has been successfully tested, prepare and produce releases of software components into production/live environment. • Support continuous improvement by investigating alternatives and technologies and presenting these for architectural review. • Maintain existing programmes, ensuring all errors are resolved and documented. • Advise and guide colleagues regarding effective business system analysis approaches and techniques. • Review and quality assure deliverables of junior team members in accordance with IT Strategy, architecture and best practice. • Mentor team members and provide insight to effective and efficient Java development practices. • Design solutions that eliminate reoccurrence of errors. • Provide technical guidance to the operations and support team. • Monitor performance of solutions and make recommendations to improve the performance and functionality of the solution. • Engage with clients in a client centric manner(Client Services). • Provide authoritative, expertise and advice to clients and stakeholders. • Build and maintain relationships with clients and internal and external stakeholders. • Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed. • Make recommendations to improve client service and fair treatment of clients within area of responsibility. • Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service Self-management and teamwork (People). • Develop and maintain productive and collaborative working relationships with peers and stakeholders. • Positively influence and participate in change initiatives. • Continuously develop own expertise in terms of professional, industry and legislation knowledge. • Contribute to continuous innovation through the development, sharing and implementation of new ideas. • Take ownership for driving career development Contribute to financial controls and planning (Finance). • Identify solutions to enhance cost effectiveness and increase operational efficiency. • Manage financial and other company resources under your control with due respect. • Provide input into the risk identification processes and communicate recommendations in the appropriate forum. Competencies Required • Examining Information • Articulating Information• Managing Tasks • Interpreting Data • Challenging Ideas • Producing Output • Developing Expertise • Team Working Skills Required • Java EE (Not Spring) • GitLab • Jenkins • Ansible • Linux/AIX • REST • Back End Development • Object Orientated development and design • WebSphere Application Server and WebSphere Liberty Server Experience and Qualifications • 8 to 10 years’ senior java development experience using Java EE on Unix based platforms. • Relevant IT degree or diploma. • Relevant post graduate IT qualification. Java skills: • 5 years Software Development experience in a distributed computing environment using Java EE. • Solid (Java EE) back-end development experience. • Advanced understanding and everyday use of OO principles such as inheritance, interfaces, abstract classes, etc. • Good systems and code design skills including good documentations skills where necessary. • Understanding and experience with micro-services. • Strong knowledge of REST API designs. • Strong knowledge with CI/CD principles.   If you are keen on this role Please share the following with me Updated CV Current Salary Notice Period  Expected Salary  Share to this email: james@abcworldwide.com

KEY OUTPUTS: Management of Tourplan System Content: Ensuring Tourplan content is fully up-to-date and accurate at all times: Rates, offers, child rates, group rates, value adds, etc. Trading terms, policies, property includes/excludes, etc. Supplier information, contact details, etc. Overseeing the loading and checking of the above into Tourplan within specified deadlines Ensuring rate loading policies and procedures are strictly adhered to Ensuring the best-practice and procedure documentation is up to date Identifying process changes to optimize loading efficiency and accuracy Assisting with Tourplan content-related projects   Management of Rate loading team: Day-to-day management of rate loading team, their capacity and their outputs Management of rate loading logging, delegation, and query resolution Reporting on team performance, including: Turnaround times Rate loading errors Number of suppliers loaded Team leave approval and appraisals Interviewing and hiring new staff Training new staff joining the team, and conducting ongoing training to develop team members Ensuring that the team has the necessary resources and training/mentoring to perform at their peak   Ownership of integration and alignment: Ensuring alignment of content and content-loading process across all Tourplan instances in Africa, Asia, and South America Management and driving of the integration between Tourplan and external systems in conjunction with the Information Systems Team   KNOWLEDGE REQUIRED An excellent working knowledge of Tourplan Computer literacy Good Excel knowledge Understanding of product contracting, including commission and mark-up / discounting structures SKILLS REQUIRED: People management skills, and ability to motivate a team to achieve deadlines Numbers, numbers and getting it right the first time – detail matters High attention to detail System savvy Ability to solve problems Thrive when under pressure while having fun at the same time Ability to empower, train and mentor people Pro-activeness - initiating and implementing rate loading initiatives Service oriented: Working toward and maintaining high service levels to in-house customers i.e. reservations and product teams Ability to communicate in a clear, concise, consistent and transparent manner PREVIOUS WORK EXPERIENCE REQUIRED: Four years’ experience in a tour operating support / system environment. Management of a team an advantage   OTHER ATTRIBUTES: The successful candidate should have an enquiring mind, pay attention to detail, be creative and pro-active, ability to work under pressure and have high energy levels. Must have the ability to meet deadlines and be a good mentor.

KEY OUTPUTS Prepare welcome and departure notes for guests Check guests in during the day and manage dietaries, children, or any other special requests Implement and follow the BOPs Host guests during the day - meet them back from drive and assist with any request they have Ensure that all products that come into contact with the guest are consistently of the correct standard Check set ups for breakfast, lunch and dinner Make sure the main area is always tidy and styled to the BOPs Host guests at mealtimes and check smooth running of service from the kitchen and waiters Work closely with waiters and HODs to maintain a high service standard Assist in any other departments as and when required Host children’s activities at the lodge Provide superior service and quality to guests Must enjoy working with children and be creative when planning fun children’s activities   SKILLS REQUIRED Communication skills - with guests and fellow staff members Standard of your work must exceed the standard of the lodge Good organisational ability Lateral thinking ability Initiative Must adhere to World Class Hospitality and Service Standards Professional, courteous, hospitable to guests Must be able to cope under pressure to meet guests needs Must be able to lead people and correct things when needed Honest, have good integrity, proactive and driven person who has career ambitions KNOWLEDGE REQUIRED Hospitality Environment The surrounding communities The country Company Knowledge (as well as Africa Foundation) Valid unendorsed SA driver’s license essential PREVIOUS WORK EXPERIENCE REQUIRED Experience in the service industry especially in dealing with guests and staff Previous camp manager experience and advantage Previous experience in working with children an advantage   This is a permanent live-in position, based at the lodge.   Transport to/from leave cycles is the successful candidate’s own responsibility.

KEY OUTPUTS: Creative and out of the box planning and designing of leisure FIT tailor-made itineraries Managing the reservations process including handling of bookings from quote to finalising, including invoicing and travel documents Ensuring turnaround times are strictly adhered to according to standard operating practices Proactive selling of products and services ensuring the best possible itinerary for the guests Constant, consistent interaction and clear communication with colleagues, agents, operators guests and suppliers Upholding the values of &Beyond; Care of the people, Care of land and Care of the wildlife   KNOWLEDGE REQUIRED: Good understanding of delivering excellent service to agents/guests An in-depth knowledge of Tourplan or a similar booking system An in-depth knowledge of WETU An in-depth geographical, logistical and product knowledge of South, Southern and East Africa A willingness and aptitude to learn Fluent in both verbal and written Spanish preferably South American Spanish   SKILLS REQUIRED: Communication skills and an excellent command of the English language (spoken and written) Fluent in both verbal and written Spanish preferably South American Spanish Time & desk management including working in an orderly focused manner The ability to work under pressure and show initiative Understanding of the travel industry - inbound Tour Operating specifically would be preferable Attention to detail Elaborating in writing explanations or descriptions Exceptionally client/guest focused Must be computer literate and have an in-depth knowledge of Word and Excel Calm and professional manner of servicing agents/guests An independent, curious and “can do it” nature   EXPERIENCE REQUIRED: Must have at least 3 - 5 or more years inbound tour operating experience Extensive DMC knowledge of at least 2 of the 3 regions that we work i.e. South Africa, Southern Africa or East Africa   The successful candidate should have an enquiring mind, be methodical, pay attention to detail, be creative, show perseverance and patience, ability to work under pressure, ability to accept routine and mundane tasks, have high energy level, be flexible, and have the ability to overcome obstacles and persist with the task at hand, be decisive and adaptable.

KEY OUTPUTS Creative planning and designing of itineraries Managing the reservations process for bookings in a manner which ensures guest budget is achieved Handling of bookings from quote to finalising, invoicing and travel documents Consistent and clear communication with agents, sales teams, preferred supplier partners and colleagues Emergency duty will be on a rotational basis as per the DMC Emergency BOP Working hours early and late shift on a weekly rotational basis Calm and professional manner of servicing agents and guests Proactive selling of our products and services ensuring the best possible safari for the guests An independent, curious and “can do it” nature Upholding the values of the company... Care of the people, Care of land and Care of the wildlife   KNOWLEDGE REQUIRED A passion for delivering service excellence An in-depth knowledge of Tourplan advantageous A good knowledge of South Africa, Southern and East Africa preferable A willingness and aptitude to learn   KEY SKILLS REQUIRED Good understanding of terms and conditions, product knowledge, third party and company Product destinations Understanding of travel industry channels Excellent computer skills including: Tourplan advantageous ESS is essential MS Office applications such as Word, Excel, PowerPoint and Outlook WETU Understanding of quantitative and qualitative data analysis and being able to make decisions based on these analyses Understanding and knowledge of the different markets in which the company operates in Relevant understanding of Business to create and formulate a strategy and make commercial decisions Sales process and methodologies Problem-solving skills Experiential Creativity (Crafting Experiences) Guest / Client Delight PERSONAL CHARACTERISTICS Good interpersonal skills Sense of urgency Passionate about guest delight Diligence and self-motivation to meet deadlines and keep on top of your job Willingness / ability to share information and teach and inspire others PERSONAL GROWTH Excellent communication skills (E.g. verbal, written, reporting and body language) Time management Teamwork and interpersonal skills Conflict management and resolution Attention to detail Administration and organization skills P-drive Navigation Paperless filing Speed Reading and Typing EXPERIENCE REQUIRED Minimum of 3 – 5 years previous tour consulting experience required

We are looking for a creative, independent, dynamic, enthusiastic, service driven team player to join the Reservations Team in JHB. The successful candidate will report to Direct Reservations Manager. KEY OUTPUTS: Calm and professional interaction with both suppliers and travel planners, telephonically & via email· Creative and out of the box planning and designing of itineraries· Handling reservation requests either email or telephonic· Processing of reservations from quote to finalising, including reservations, invoicing and travel documents· Professional servicing of our dynamic direct guests · Proactive selling of our products and services ensuring the best possible safari for the guest· Saturday duty and cell phone duty on a rotation basis· Public holiday duty and cell phone duty on a rotation basis· Working hours – shift work required (07:00 – 15:30 & 09:30 – 18:00) on rotation basis· Backup for colleagues when they are away from the office· Expanding product knowledge through attending training sessions· An independent, curious and “can do it” nature· Upholding the cornerstones of the company ... Care of the people, Care of land, Care of the wildlife KNOWLEDGE REQUIRED: A good knowledge on any of the destinations that the company promotes – Tanzania, Kenya, Zanzibar, Zambia, South Africa, Botswana, Zimbabwe, Namibia, Mozambique, Rwanda, Uganda, Seychelles · A good knowledge on FIT and Groups policies and procedures· A good knowledge of company Safari Offers· Communication skills and a good command of the English language· Tourplan reservations system, added advantage SKILLS & ECPERIENCE REQUIRED: Time & desk management· Computer aptitude· Understanding of travel industry· Attention to detail· Elaborating in writing explanations or descriptions · Exceptionally customer focused · Creativeness, flexibility, high energy and patience· An independent, curious and “can do it” nature· A good knowledge on any of the destinations that the company promotes – Tanzania, Kenya, Zanzibar, Zambia, South Africa, Botswana, Zimbabwe, Namibia, Mozambique, Rwanda, Uganda, Seychelles · Tourplan reservations system· Creativeness, flexibility, high energy and patience· Must have at least 5 years reservations experience preferably in a tour operating environment, no hotel, car rental reservations

We are looking for a dynamic, enthusiastic, service driven team player to join the Lodge Wholesale team.   KEY OUTPUTS Constant, consistent interaction and clear communication with colleagues, agents, operators, guests and suppliers, telephonically and via email Creative and out of the box planning and designing of leisure FIT tailor-made itineraries Managing the reservations process including handling of bookings from quote to finalising, including invoicing and travel documents Ensuring turnaround times are strictly adhered to according to standard operating practices Proactive selling of products and services ensuring the best possible itinerary for the guests Saturday duty on a rotation basis Public Holiday duty on a rotation basis Backup for colleagues when they are away from the office Expanding product knowledge through attending training sessions Upholding the values of the company; Care of the people, Care of land and Care of the wildlife   KNOWLEDGE REQUIRED A good knowledge on any of the destinations that the company promote within South, Southern and East Africa An in-depth geographical, logistical and product knowledge of two of the following regions: South, Southern and East Africa Good understanding of delivering excellent service to agents / guests An in-depth knowledge of Tourplan or a similar booking system A willingness and aptitude to learn Good organisational ability Lateral thinking ability Initiative   KEY SKILLS REQUIRED Communication skills and fluent in written and spoken English Organisational skills which include time management and prioritising of tasks which will require a person who likes dealing with detail Computer literate with experience with Word, Excel, PowerPoint and Outlook Web reporting portal Understanding of travel industry through study or work experience Market knowledge and how it operates Attention to detail Working in an orderly manner to ensure that files can be continued by other Consultants when necessary Working knowledge of Tourplan, WETU and GDM Understanding of quantitative and qualitative data Relevant understanding of the Business to create strategy and making commercial decisions Sales process and methodologies Sales and Brand representation Experiential creativity (crafting experiences) Guest / Client delight Teamwork and interpersonal skills Conflict management and resolution Speed reading and speed typing Paperless filing and Database filing and management Good organisational ability Initiative High energy levels needed Must be able to ADD VALUE Able to travel; flexibility in terms of working hours Self-driven; very responsible but fun; passionate about the company Proactive, have a sense of urgency and be able to act quickly to resolve problems PERSONAL CHARACTERISTICS Good interpersonal skills Sense of urgency Passionate about guest delight Diligence and self-motivation to meet deadlines and keep on top of your job Willingness / ability to share information and teach and inspire others EXPERIENCE REQUIRED Must have at least 10 or more years tour operating experience Tourplan experience is an advantage Wetu experience is an advantage

This business is built, almost entirely, on the strength of remarkable people who give passionately to their roles, work tirelessly, have the guest experience at the core of their focus daily and care of the sustainability of our communities and environment. Every single employee makes a huge difference to our success and our contribution to the world, regardless of their role or function. For this reason, we choose our employees very carefully – they are the strength and the future of this company.   KEY OUTPUTS Creative planning and designing of itineraries Managing the reservations process for bookings in a manner which ensures guest budget is achieved Handling of bookings from quote to finalising, invoicing and travel documents Consistent and clear communication with agents, sales teams, preferred supplier partners and colleagues Emergency duty will be on a rotational basis as per the DMC Emergency BOP Working hours early and late shift on a weekly rotational basis Calm and professional manner of servicing agents and guests Proactive selling of our products and services ensuring the best possible safari for the guests An independent, curious and “can do it” nature Upholding the values of the company... Care of the people, Care of land and Care of the wildlife   KNOWLEDGE REQUIRED A passion for delivering service excellence An in-depth knowledge of Tourplan advantageous A good knowledge of South Africa, Southern and East Africa preferable A willingness and aptitude to learn   KEY SKILLS REQUIRED Good understanding of terms and conditions, product knowledge, third party and company Product destinations Understanding of travel industry channels Excellent computer skills including: Tourplan advantageous ESS is essential MS Office applications such as Word, Excel, PowerPoint and Outlook WETU Understanding of quantitative and qualitative data analysis and being able to make decisions based on these analyses Understanding and knowledge of the different markets in which the company operates in Relevant understanding of Business to create and formulate a strategy and make commercial decisions Sales process and methodologies Problem-solving skills Experiential Creativity (Crafting Experiences) Guest / Client Delight PERSONAL CHARACTERISTICS Good interpersonal skills Sense of urgency Passionate about guest delight Diligence and self-motivation to meet deadlines and keep on top of your job Willingness / ability to share information and teach and inspire others PERSONAL GROWTH Excellent communication skills (E.g. verbal, written, reporting and body language) Time management Teamwork and interpersonal skills Conflict management and resolution Attention to detail Administration and organization skills P-drive Navigation Paperless filing Speed Reading and Typing EXPERIENCE REQUIRED Minimum of 3 – 5 years previous tour consulting experience required  

We are looking for a Talent Acquisition Head  to design and implement recruiting strategies for our SA operations. Roles and Responsibilities include – Building talent pipelines Leading all sourcing strategies Managing external partnerships with colleges, job boards, agencies and HR software vendors Responsibilities Build talent pipelines for current and future job openings Lead all sourcing strategies Manage external partnerships with colleges, job boards, agencies etc. Implement online and offline employer branding activities Prepare and review annual recruitment budget Oversee all stages of candidate experience (including application, interviews and communication) Forecast hiring needs based on business growth plans Manage, train and evaluate team of recruiters Participate in and host recruitment events to drive awareness of our company Develop a network of potential future hires (e.g. past applicants and referred candidates) Measure key recruitment metrics, like source of hire and time-to-hire, quality of hire etc. Skills required Proven work experience as a Talent Acquisition Lead or similar role Demonstrable experience managing full-cycle recruiting and employer branding initiatives Solid understanding of sourcing techniques and tools (e.g. social networks, industry sources etc) Hands-on experience with Applicant Tracking Systems (ATSs) and HR databases Good team-management abilities Excellent communication skills with the ability to foster long-term relationships (with internal teams, external partners and candidates) If you are keen   Please send me the following to this email : james@abcworldwide.com Update CV Current Salary  Expected Salary Notice Period  

Role Purpose Define the framework and operating principles for application solutions according to industry best practice, to manage the application architecture within the enterprise architecture of the business. Responsibilities and work outputs Internal Process Define the required technology to support the business's agreed IT Strategy, Philosophy and Enterprise Architecture. Lead system design activities and code development processes as a subject matter expert, to ensure applications solutions exhibit performance, security, scalability, maintainability, appropriate reusability and reliability upon deployment. Translate business requirements into documented application architecture requirements, for application. Proactively mentor peers regarding system knowledge and development technologies and processes, to ensure knowledge transfer and the maintenance of standards. Monitor system performance, relevance and usage and define and maintain key metrics to ensure quality and performance of systems and delivery. Work within the Enterprise Architecture to integrate and propose viable solutions to business. Perform code reviews to ensure compliance with coding standards and best practices. Accountable for technical design and detailed technical specifications, as well as unit testing and support documentation within the relevant business area. Work closely with project teams, vendors and third-party technical contacts regarding technical design, or resolving technical issues, to deliver on the Application Architecture. Accountable for composition of detailed technical specifications, unit testing, and support documentation. Accountable for application development technical processes, from design to application. Define, document and maintain Application Architecture standards within the relevant business area. Collaborate with functional and technical leads from various teams to ensure an integrated and aligned solution and technology approach. Provide process improvement recommendations to the software design/development team, to achieve best practices and high performance. Provide accurate estimates of required effort for design and development, to assist in capacity management. Client Provide authoritative, expertise and advice to clients and stakeholders. Build and maintain relationships with clients and internal and external stakeholders. Contribute to the process of negotiating objective and realistic service level agreements, monitor appropriateness and recommend adjustments. Define service practices which builds rewarding relationships, encourages innovation and allows others to provide exceptional client service. Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed. Make recommendations to improve client service and fair treatment of clients within area of responsibility. Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service. People Build relationships through providing specialist know-how and leadership to others, expressing positive expectations. Continuously develop own expertise in terms of industry and subject matter development and application thereof in an area of specialisation. Positively influence and manage change and offer specialist support where required. Contribute to continuous innovation through the development, sharing and implementation of new ideas and involvement of colleagues and staff. Participate and contribute to a culture of work centric thinking, productivity, service delivery and quality management. Take ownership for driving career development. Finance Contribute to the development of area specific budgets to minimise expenditure, in alignment with operational plans. Identify solutions to enhance cost effectiveness and increase operational efficiency. Implement and provide input into governance processes, systems and legislation within area of specialisation. Escalate unresolved policy and governance compliance issues via appropriate channels for investigation and resolution purposes. Provide input into the risk identification processes development and communicate recommendations in the appropriate forum Competencies required Examining Information Adopting Practical Approaches Challenging Ideas Interpreting Data Providing Insights Making Decisions Developing Expertise Exploring Possibilities   Skills required Communications skills Problem-solving skills Analytical skills Planning and organising skills Interpersonal skills Critical thinking Experience and Qualifications Relevant Computer Science qualification (essential) 8-10 years’ experience in software development or experience in IT Architecture (essential) 5-7 years' experience in development management / solutions management or team lead role (essential) Exposure to Agile methodology (essential) Experience in the financial services industry (desirable) Required knowledge and experience on the following platforms: · Linux · AIX · Oracle Database and forms · IBM WebSphere and Liberty · AWS Compute and Database, but not limited to. Required experience on the following languages: · Java EE · PL/SQL · Python Advantageous: · Oracle cloud Location  Centurion. If you are keen on this role share your updated CV, expected salary , current salary and notice period To the following email James@abcworldwide.com

Role Purpose To be involved in all aspects of actuarial management of a short-term insurer with a focus on pricing and product development, including business intelligence, underwriting and other ad-hoc commercial involvements. This is a broad, technical role with opportunities to develop in a range of directions. Responsibilities • Perform data analysis and advise on appropriate actions to be taken. Collect data from various sources and assess the completeness and accuracy of the data • Perform detailed statistical investigations using specialised software • Assist in the implementation of various products on the chosen LOB system across all regions • Devise methods and strategies to implement and monitor underwriting controls across various regions • Devise and monitor the success of rate making and renewal strategies • Assist with the cross-population of skills and ways of work that could find purpose in wider application • Build and maintain good working relationships with management across various regions • Ensure adherence to escalation procedures and mandates on system • Design and develop products and processes that would suit the opportunities identified Competencies required: • Analytical • Planning & Organising • Problem Solving • Producing Innovative solutions to problems • Action Orientation • Persuasiveness • Effective Communication (written and verbal) • Flexibility • Resilience • Personal Motivation • Accountability • Good interpersonal skills • Financial Acumen Additional Information • Enthusiastic and passionate about the job and the company • Energetic and a quick worker • Strong sense of Integrity and honesty • Ability to respect confidentiality • Deadline and results oriented • Organised, self-disciplined and self-motivated Experience and Qualifications • Experience in short-term insurance • Bachelor's degree in Actuarial Sciences, Science, Finance Commerce or Business Sciences • Basic programming skills would be advantageous Location:  Centurion If you are keen please share your updated CV along with current salary, expected salary and notice period to the below email James@abcworldwide.com 

IT Operations Lead / Manager: We are looking for an IT Manager to be responsible and accountable for the smooth running of our computer systems within the limits of requirements, specifications, costs and timelines. You will supervise the implementation and maintenance of our company’s computing needs in our sites in Johannesburg, Durban, Cape Town and Gqeberha. The successful candidate must have a proven professional experience and a detailed knowledge of industry’s best practice processes.   Responsibilities Compile and manage the technology strategy in alignment with the business strategy. Manage relationships and SLA with all external suppliers. Manage information technology and computer systems. Plan, organize, control and evaluate IT and electronic data operations. Work with internal stakeholders to use new technologies to streamline business process and operational efficiencies while adhering to company policies and processes. Ensure that all areas of the business are operational. Conduct ongoing research to improve the technological assets of the company. Manage efficiencies of the department as well as the effective delivery of services and solutions. Manage information risk to an acceptable level based on risk appetite of the business in line with set goals and objectives. Develop and direct all networking safeguards to reduce risks and apply effective protective mechanisms to secure sensitive internal and external information. Aligning business information security requirements to the business and IT goals thereby supporting an effective security posture. Establish resilience and a highly available network infrastructure environment to address regulatory and business requirements. Consolidate business technology platforms and create plans for each platform. Track, analyse and monitor technology performance metrics. Establish technology standards and communicate technical information to the organisation. Maintain asset register. Maintain IT risk & issue register. Create and implement the organization’s IT policy and best practice standard operation processes and manuals. Performing routine system audits. Running routine system operations reports and sharing them with management. Manage IT staff by recruiting, training and coaching employees, communicating job expectations and appraising their performance. Send your CV, current salary, updated salary and notice period to James Knoll. James@abcworldwide.com   

NAMIBIAM RESIDENTS ONLY - NO WORK VISA FOR THIS POSITION   Remote lodge in Namibia, requires general lodge manager to oversee both front of house and back of house, operations, including maintenance. Proven track record of at least 5 years in a similar position essential with contactable references.   FRONT OF HOUSE Service orientated ensuring excellence in both the product and the guest experience – the guest always comes first Attention to detail in respect of service and overall presentation of lodge experience and assets Strong leadership and management skills to coordinate and direct the lodge staff Strong organizational skills to ensure all policies and procedures are strictly adhered to and enforced Comprehensive knowledge of HR and Labour Law practices and the ability to resolve potential employees’ dispute and carry out disciplinary procedures where necessary Overseeing of daily, weekly and monthly lodge administration and stock controls and reporting to Head Office at month end   BACK OF HOUSE Responsible for maintenance and repairs of all assets including buildings, vehicles, sewerage system, borehole and solar installation, roads maintenance etc. Ability to coordinate all daily logistics and plan ahead to ensure smooth running of all operations including direct procurement with suppliers Sound preventative maintenance skills and ability to proactively identify new maintenance projects and action plans accordingly Good knowledge of sustainability concepts and eco-friendly practices to be enforced Position requires ability to drive 4x4 in sandy and rocky terrains Driver’s license, PDP and Tax Identification Number are compulsory Solid track record with contactable references Fluency in German and/or French an advantage Flexible and adaptable to deal with any unforeseen circumstances in a very remote location The candidate must be willing to work flexible and long hours according to operational requirements. Remuneration will be market related   Closing date for submissions: 28.02.2023

The Service Desk provides end-users with the ability to log tickets and requests, acting as a single point of contact for all Applications, Infrastructure and specific 3rd Party related problems. A Service Desk operative will assume full responsibility to progress each ticket logged onto the Ticket Management System for any resolver group, irrespective of geography, application or support area, managing by priority and determined by business impact, providing regular end user updates and ‘realtime’ escalation within any support groups or vendors to ensure visibility of any potential failures to resolve issues to the satisfaction of the end-user. Requirements: Day to Day DutiesAs an employee of CC, it is a requirement to fulfil certain daily tasks and duties on time as part of your roles and responsibilities.• Always meet customer expectations• Communication internally and to customer should be on time.• Reflected in work logs.• Time management:• Lunch & breaks = 1 hour daily in total• Proof of consultation with team members when shifts are swapped. Management will assist after this consultation as proved unsuccessful.• Monitor availability of the team’s time management, being responsible for cover and well being of the Service desk. Ticket Logging• To fully understand the client business environment and potential impacts and severities IT related incidents may have to both user and business.• Accurate logging of all ticket information - ensure full understanding and interpretation of details provided by the end-user.• To ensure familiarity with client business imperatives, technologies and support processes.• To ensure acknowledgement of all tickets logged and/or assigned to necessary support groups or associated vendors, within timescales identified within the Service Level Agreement.• To provide a technical understanding and effective communication to the end-user to assist in resolving any tickets where possible First Time Fixes or even First Line Fixes. This entails:• Quickly identify, diagnose and troubleshoot• Identify solutions, through either verbal, front line or Client authorised First Time Fixes• Ensure correct business severity is identified, based on business impact (GSD Operative to advise user of Impact where necessary) and escalate tickets deemed as high and critical to Client environment, including country, regional and global support management, within agreed timescales• Accurate identification and assignment to resolver groups.• Provide ‘proactive’ communication as well as ownership when performance or capacityrelated monitoring tools alert to a threshold has breached.• To provide First Line Support to other clients out of normal UK Business hours where this falls into the current shift rotation.• Potential overflow logging will be required (secondary analyst to other GSD customers). Incident Management• To be fully responsible for progression of each ticket logged on the ticket management system irrespective of End User geography, application or resolver group• Mailbox management   Management and maintenance of the mailboxes• Correct logging• Tagging emails• Filing away• Advising users of references numbers Essential Knowledge/Skills:• A strong service-oriented (‘can-do’) culture, with a strong focus on the ‘internal customer’ approach, committed to exceeding customer expectations.• Solid and stable connectivity while working from home – reliable fibre area and LTE connection is essential run the service (video is required)• Eloquence – verbal and written skills in English are an essential skill to converse with global clients.• Good communicator with the user environment.• Dynamic but aware of the views and feelings of others.• Able to operate as a good team player.• Drive and Energy.• Has an analytical and logical ‘mindset’ when dealing with issues. Demonstrate clear purpose, enthusiasm and commitment.• Be able to use varying styles of communication to suit the occasion and the audience.• Suggest new ideas within the team.• A high command of the English language both written and verbal is essential.• Self-motivated with the ability to work unsupervised.• Attention to detail• Punctuality• Excellent verbal and written communication skills Essential Qualifications:• Matric certificate or equivalent – subjects: Mathematics, Computer Science.• Good working knowledge of MS Office & Windows XP/Windows7• 18- 24 months year in the Customer Service industry• Basic trouble shooting abilities in the technical / Networking environment Desirable Qualifications:• ITIL Foundation v 3 / Good understand of ITIL• MCSE• MCP Certified• MCDST Certified Please Note: For this role, you may require access to sensitive customer financial information

I am recruiting for an excellent salesmen ! Requirements Direct sales experience only No telephonic sales No call centre sales Face to face sales only Generating own business leads is a must Fast pace sales environment Target driven sales Preferably experience in selling insurance Proven salesmen The ideal candidate will be an excellent communicator and have a passion for sales. The Business Development Consultant will be required to generate leads and convert them into sales. In this role the BDC is responsible for providing excellent customer service and advice, as well as developing relationships with customers. Responsibilities and work outputs for Business Development Consultants (PERSONAL LINES):• Source lead generating opportunities to ensure a minimum of 10 client quotes per week and 40 per month• Minimum requirement of 10 premium adjusted policies (net of claw backs) written policies per month• Maintain and update your Lead Generation Matrix on a weekly basis• Manage the lead generation process which includes group presentations, one on one consultations, ensuring regular communication with staff, participation in corporate events, advertising and general relationship building• Keep up to date and fully informed on product comparisons with opposition products• Sign up a minimum of 5 active lead referral agents• Meet all KPl's as laid down by the company for BDCs• Complete weekly reports that reflect leads, quotes and sales as well as the source of the leads, average premium, total premium and any other pertinent information which may be required from time to time• Maintain appropriate skills and knowledge in order to provide specialist, professional advice in all relevant business areas• Meet the Fit and proper requirements as set out in the FAIS codes of conduct at all times• Meet continuing professional development objectives as required by the industry Salary Details Fixed salary plus commission Qualification Matric/Grade 12FAIS Credits (preferable) RE 5 - a plus Proven experience in FACE-TO-FACE SALES experience2 - 3 years' DIRECT SALES EXPERIENCE selling short term insurance either as a Broker Agent or Tied Agent. Alternatively, must have SOLID DIRECT SALES EXPERIENCE.A minimum of 2 years’ experience GENERATING LEADS and CONVERTING THEM INTO SALES (prospecting / cold calling) - managing lead generation process Ability to work under pressure and MEET TARGETSCandidates must have a vehicle available to complete sale tasks If you keen on this please send your CV to james@abcworldwide.com Include salary expectation, current salary, notice period.

I am recruiting for an excellent salesmen ! Requirements Direct sales experience only No telephonic sales No call centre sales Face to face sales only Generating own business leads is a must Fast pace sales environment Target driven sales Preferably experience in selling insurance Proven salesmen The ideal candidate will be an excellent communicator and have a passion for sales. The Business Development Consultant will be required to generate leads and convert them into sales. In this role the BDC is responsible for providing excellent customer service and advice, as well as developing relationships with customers. Responsibilities and work outputs for Business Development Consultants (PERSONAL LINES):• Source lead generating opportunities to ensure a minimum of 10 client quotes per week and 40 per month• Minimum requirement of 10 premium adjusted policies (net of claw backs) written policies per month• Maintain and update your Lead Generation Matrix on a weekly basis• Manage the lead generation process which includes group presentations, one on one consultations, ensuring regular communication with staff, participation in corporate events, advertising and general relationship building• Keep up to date and fully informed on product comparisons with opposition products• Sign up a minimum of 5 active lead referral agents• Meet all KPl's as laid down by the company for BDCs• Complete weekly reports that reflect leads, quotes and sales as well as the source of the leads, average premium, total premium and any other pertinent information which may be required from time to time• Maintain appropriate skills and knowledge in order to provide specialist, professional advice in all relevant business areas• Meet the Fit and proper requirements as set out in the FAIS codes of conduct at all times• Meet continuing professional development objectives as required by the industry Salary Details Fixed salary plus commission Qualification Matric/Grade 12FAIS Credits (preferable) RE 5 - a plus Proven experience in FACE-TO-FACE SALES experience2 - 3 years' DIRECT SALES EXPERIENCE selling short term insurance either as a Broker Agent or Tied Agent. Alternatively, must have SOLID DIRECT SALES EXPERIENCE.A minimum of 2 years’ experience GENERATING LEADS and CONVERTING THEM INTO SALES (prospecting / cold calling) - managing lead generation process Ability to work under pressure and MEET TARGETSCandidates must have a vehicle available to complete sale tasks If you keen on this please send your CV to james@abcworldwide.com Include salary expectation, current salary, notice period.

I am recruiting for an excellent salesmen ! Requirements Direct sales experience only No telephonic sales No call centre sales Face to face sales only Generating own business leads is a must Fast pace sales environment Target driven sales Preferably experience in selling insurance Proven salesmen The ideal candidate will be an excellent communicator and have a passion for sales. The Business Development Consultant will be required to generate leads and convert them into sales. In this role the BDC is responsible for providing excellent customer service and advice, as well as developing relationships with customers. Responsibilities and work outputs for Business Development Consultants (PERSONAL LINES):• Source lead generating opportunities to ensure a minimum of 10 client quotes per week and 40 per month• Minimum requirement of 10 premium adjusted policies (net of claw backs) written policies per month• Maintain and update your Lead Generation Matrix on a weekly basis• Manage the lead generation process which includes group presentations, one on one consultations, ensuring regular communication with staff, participation in corporate events, advertising and general relationship building• Keep up to date and fully informed on product comparisons with opposition products• Sign up a minimum of 5 active lead referral agents• Meet all KPl's as laid down by the company for BDCs• Complete weekly reports that reflect leads, quotes and sales as well as the source of the leads, average premium, total premium and any other pertinent information which may be required from time to time• Maintain appropriate skills and knowledge in order to provide specialist, professional advice in all relevant business areas• Meet the Fit and proper requirements as set out in the FAIS codes of conduct at all times• Meet continuing professional development objectives as required by the industry Salary Details Fixed salary plus commission Qualification Matric/Grade 12FAIS Credits (preferable) RE 5 - a plus Proven experience in FACE-TO-FACE SALES experience2 - 3 years' DIRECT SALES EXPERIENCE selling short term insurance either as a Broker Agent or Tied Agent. Alternatively, must have SOLID DIRECT SALES EXPERIENCE.A minimum of 2 years’ experience GENERATING LEADS and CONVERTING THEM INTO SALES (prospecting / cold calling) - managing lead generation process Ability to work under pressure and MEET TARGETSCandidates must have a vehicle available to complete sale tasks If you keen on this please send your CV to james@abcworldwide.com Include salary expectation, current salary, notice period.

I am recruiting for an excellent salesmen ! Requirements Direct sales experience only  No telephonic sales No call centre sales  Face to face sales only Generating own business leads is a must Fast pace sales environment  Target driven sales Preferably experience in selling insurance  Proven salesmen The ideal candidate will be an excellent communicator and have a passion for sales. The Business Development Consultant will be required to generate leads and convert them into sales. In this role the BDC is responsible for providing excellent customer service and advice, as well as developing relationships with customers. Responsibilities and work outputs for Business Development Consultants (PERSONAL LINES):• Source lead generating opportunities to ensure a minimum of 10 client quotes per week and 40 per month• Minimum requirement of 10 premium adjusted policies (net of claw backs) written policies per month• Maintain and update your Lead Generation Matrix on a weekly basis• Manage the lead generation process which includes group presentations, one on one consultations, ensuring regular communication with staff, participation in corporate events, advertising and general relationship building• Keep up to date and fully informed on product comparisons with opposition products• Sign up a minimum of 5 active lead referral agents• Meet all KPl's as laid down by the company for BDCs• Complete weekly reports that reflect leads, quotes and sales as well as the source of the leads, average premium, total premium and any other pertinent information which may be required from time to time• Maintain appropriate skills and knowledge in order to provide specialist, professional advice in all relevant business areas• Meet the Fit and proper requirements as set out in the FAIS codes of conduct at all times• Meet continuing professional development objectives as required by the industry Salary Details  Fixed salary plus commission  Qualification Matric/Grade 12FAIS Credits (preferable) RE 5 - a plus Proven experience in FACE-TO-FACE SALES experience2 - 3 years' DIRECT SALES EXPERIENCE selling short term insurance either as a Broker Agent or Tied Agent. Alternatively, must have SOLID DIRECT SALES EXPERIENCE.A minimum of 2 years’ experience GENERATING LEADS and CONVERTING THEM INTO SALES (prospecting / cold calling) - managing lead generation process Ability to work under pressure and MEET TARGETSCandidates must have a vehicle available to complete sale tasks If you keen on this please send your CV to  james@abcworldwide.com  Include salary expectation, current salary, notice period. 

PURPOSE OF THE JOB This role is responsible for proactively leading all aspects of tactical HR support for managers and employees within the designated country. The HR BP will also support the National HR Manager on identifying and executing initiatives that will enable business performance i.e. talent management, engagement and performance. The HR BP will partner directly with functional business teams and be proactive in working with managers to maximise people performance. The HR BP understands the business beyond the HR function and influences the overall organisation to ensure superior operations and business outcomes. KEY RESPONSIBILITIES Business Partner Works as a partner for People Managers, to give input, influence direction, and challenge plans with the goal to achieve and exceed business targets. Support on any people related plans, managing the impact and change implications. Provide insight and data analysis on people related measures to guide and develop key people focus areas for the business Support and advise on the implementation of Global HR Tools Use data insights and analytic tools to provide HR input for the business planning process. Demonstrate and track progress of HR people initiatives, key market trends observed, and implement solutions to support the business in its goals. Recruitment Ensure a first-class recruitment and selection process experience for both candidates and People Managers, by owning, and ensuring accurate information for the recruitment process, resulting in targeted and quality recruitment Partner with People Manager's to drive efficient Recruitment process through fully trained Managers on end-to-end process Managing the internal, external and company HQ stakeholders in the process, through effective communication Ensure functional expertise in Talent Acquisition, cultivating pipelines aligned to digital / technology, and ensure targeted approach to passive candidates Conduct professional Performance / Strengths based interviews (utilise Case Studies, Candidate Testing & Reference Tests) Keeping abreast of market research trends and beverage industry dynamics, impacting on recruitment & reporting to National HR Manager to develop targeted initiatives Manage the full Comp & Benefits (Offer process) with Hiring Manager, candidate and Global C&B Talent Management & Development Collaborate with People Managers to identify opportunities for talent needs. Based on this, determine, source and arrange the relevant training intervention suited Support the implementation of global training initiatives and tools, e.g. People Management Program, Strengths Workshops Provide regional trainings aligned with the international offerings. Manage and track quality and SMART performance goals on Amplify tool at start, mid-year and year-end process Onboarding of new joiners and on-going support promoting tool Compensation and Benefits Coach managers on the company’s Compensation philosophy and drive managerial empowerment through educated decisions Pro-actively provides information and insights on market data to support talent attraction and retention and identifies solutions to issues that may occur Help manage the annual salary and benefits review and administration process in conjunction with the HR Manager Ensures C&B practices comply with global guidelines and directives. ECM Training Budgeting Market Alignments Promotions Company Car Policy Employee Relations Managing employment relations cases to provide a pragmatic solution for both the employee and business Support Line Managers with IR and performance related matters through advising and providing solutions. Ensure proper record-keeping and mitigate risk by ensuring all processes are aligned to legislation Keep up to date with employment legislation and manage compliance within the relevant framework Ensures that HR polices are communicated in timely manner in line with local requirements.   Onboarding and Offboarding Management Managing full process and stakeholder management Drive Probation Management with People Managers through on-going engagement and educating on the Policies to ensure adherence Relocation Management – source local vendor for local relocations to assist with full relocation offering. Company’s College – support end to end process to ensure efficiency. Budget Management – invoice approvals ensure proper coding, budget planning for FRE/SRE/BP EXPERIENCE (Proven Performance In) Related Degree or HR qualification preferred (Bachelor’s Degree HR / Org Psychology / BCom HR) 3+ years Business Partner experience working closely with multiple stakeholders (FMCG, multinational environment advantageous) Proven success in executing HR strategy at a national level and devising HR initiatives that will drive business objectives (i.e., growth) Experience in briefing and working with external partners for recruitment and development. Above average Systems knowledge including Microsoft and SAP (or relevant HRIS system) advantageous. Ability to work under pressure with multiple deadlines and stakeholders. Excellent communication skills (written and oral), including presentation and training skills. Team player who has experience in facilitating cross-functional collaborations High level of flexibility and agility, able to cope with setbacks or change in direction. Ability to multitask and deal with conflicting priorities through strong organisation and planning skills. Strong accuracy and attention to detail Summary of Skills Proven track record of 3 years with recruitment and IR experience Bachelor’s Degree HR / Org Psychology / BCom HR preferred. Experience in all round generalist HRBP advantageous Experience with managing payroll input to provide or inhouse payroll, headcount planning on HRIS. Experience working with all local government statutory benefits, WSP/ATR, COID, SARS Tax submissions. Work with SAP & SAGE Payroll MS Office packages Ability to collaborate and build strong relationships. Presentation skills - demonstrate great presentation skills that provide highly relevant & commercially viable strategies or processes in a clear, concise & empowering way. Excellent communication, presentation, and interpersonal skills A positive, solution-oriented work attitude Must be a company and team fit, professional (hard working, anticipates the unexpected, speaks with certainty and authority), focused (executional, makes fact based decisions, plans well), responsible (humble, respectful, mature and loves life) and passionate (creative and curios, entrepreneurial spirit, adaptable to change and an achiever) OFFER Annual basic salary (CTC would be individual dependent) Medical Aid – Classic Saver benchmark (50% RB and 50% candidate contribution), Group Risk, Pension Fund, Annual performance bonus, Travel Allowance, fuel card, 20 Annual leave days, company cell phone, laptop, parking, and stock allocation.

We are looking for a competent Voice L2 Engineer to provide fast and useful technical assistance on Call Centre Voice Setup (On-premise and Cloud). Experience on Avaya, Genesys, Cisco, Asterisk, Voice Trunks(E1, SIP, SS7 etc.), assistance to the CCT OEM/Support will be preferred. The successful candidate will answer queries on basic technical issues and offer advice to solve them. The candidate must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. Must be customer-oriented and patient to deal with difficult customers. The goal is to create value for clients that will help preserve the company’s reputation and business. Responsibilities Serve as the first point of contact for customers/OEM/Support provider/Vendor/NOC for the remote support for the new installations/project and for the planned/planned maintenance/troubleshooting activities over the phone or email Support the remote troubleshooting through diagnostic techniques and pertinent questions Daily monitoring of system health check for the alarms, hard/soft phone status, trunk status/utilization, status of the call recordings space etc Understanding of the ACD and Dialler reports Creation of the skills-sets, IP station IDs, Agent IDs Registering/troubleshooting new/existing IP end-points(hard/soft phone) Daily Voice/ACD/Dialler/Trunks Incident tickets handling for the End-Users/CC agents Provide guidance to end users on phone usage / features / configurations Assist troubleshooting and analysis of any major issues (as directed by L3 SME) Support for any onsite voice projects and initiatives Documentation of relevant issues and processes for future reference Requirements and skills Good Understanding of the voice PBX, Call Centre solutions, ACD and Outbound Diallers Minimum 1 year of experience administering some or all of the following platforms - Avaya PBX and/or Cisco Call manager and/or Aspect UAD and/or Asterisk X-Lite Proven experience as a Voice help desk technician or other customer support role Graduate with specialization in Information Technology/Telecom/Computer Science At least 2 years of work experience with minimum 6 months of relevant exposure Ability to work independently with minimum supervision

Responsibilities Design, implementation, Migration and maintenance of Active Directory, DNS, DHCP, IIS, Group Policy, Clustering, Terminal Services, LDAP and windows scripting/automation Infrastructure projects data centre moves, offshoring applications Drive improvement and compliance across Windows server technologies Provides Level 2,3 infrastructure support Executes all or most project tasks for systems and applications with minimal integration points for existing technologies/processes Executes systems management to ensure optimal current and future efficiency and functionality Assess project requirements and provides design input Executes upgrades, migrations, optimizations, new implementations and identifies and resolves efficiency issues Writes scripts, templates, interfaces and utility applications to continuously improve functionality Executes design and deploy activities for operating environments Implementation and Troubleshooting WSUS Implementation and troubleshooting of DNS Knowledge of SQL servers Implementation of Storage server /Raid Configuration Knowledge of Linux OS and commands Antivirus servers’ management experiences Office 365 Console management experiences Reports management exposure. Good communication and positive attitude Asset Management experiences ITIL Process awareness.  

We are looking for an IT Manager to be responsible and accountable for the smooth running of our computer systems within the limits of requirements, specifications, costs and timelines. You will supervise the implementation and maintenance of our company’s computing needs in our sites in Durban, Cape Town and Gqeberha. The successful candidate must have a proven professional experience and a detailed knowledge of industry’s best practice processes.   Responsibilities Compile and manage the technology strategy in alignment with the business strategy. Manage relationships and SLA with all external suppliers. Manage information technology and computer systems. Plan, organize, control and evaluate IT and electronic data operations. Work with internal stakeholders to use new technologies to streamline business process and operational efficiencies while adhering to company policies and processes. Ensure that all areas of the business are operational. Conduct ongoing research to improve the technological assets of the company. Manage efficiencies of the department as well as the effective delivery of services and solutions. Manage information risk to an acceptable level based on risk appetite of the business in line with set goals and objectives. Develop and direct all networking safeguards to reduce risks and apply effective protective mechanisms to secure sensitive internal and external information. Aligning business information security requirements to the business and IT goals thereby supporting an effective security posture. Establish resilience and a highly available network infrastructure environment to address regulatory and business requirements. Consolidate business technology platforms and create plans for each platform. Track, analyse and monitor technology performance metrics. Establish technology standards and communicate technical information to the organisation. Maintain asset register. Maintain IT risk & issue register. Create and implement the organization’s IT policy and best practice standard operation processes and manuals. Performing routine system audits. Running routine system operations reports and sharing them with management. Manage IT staff by recruiting, training and coaching employees, communicating job expectations and appraising their performance.

We are looking for an excellent Real Time Analyst.   Description Utilising Excel to analyse Workflow data to assist with efficiency within the Contact centre Runs and analyses reports with the result of making recommendations for adjusting staffing levels to meet departmental productivity and profitability goals Completes root-cause analysis to determine and quantify reasons for planned variance and recommends changes to enhance accuracy and effectiveness Responds to escalated issues and ad-hoc requests Exception management on WFM tool along with real time management of all queues. Assumes and performs other duties and responsibilities not specifically outlined herein, but which are logically and properly inherent to the position   Qualifications/Education and other skills requirement - Graduate Call centre experience , RTA role Preferential Basic understanding of workforce management/Shrinkage/Avaya/WFM tool concepts. Ability to prioritize workload, meet deadlines and perform multiple tasks Excellent communication skills Good mathematical, Logical and analytical skills Problem solving attitude and attention to detail. Quick learner, positive attitude Good excel skills   Desired Skills Excellent/advanced excel skills Exposure to WFM Tools Company Description American multinational professional services company mainly involved in the operations management and analytics. Offers insurance, banking, financial services, utilities, healthcare, travel, transportation and logistics services. If you are keen please email your updated CV along with your current salary, expected salary and notice period to james@abcworldwide.com    

CANDIDATES NEAR HOUT BAY PLEASE NO LONG COMMUTS ACCEPTED   Client correspondence Answering the phone and speaking to new incoming clients Emailing clients Requesting documentation from clients Following up with clients (payment, documentation, clarifying information) Setting up new client profiles Welcoming clients Updating Website Secretary work Consultations Setting up consultation with clients Setting up video conference Managing the schedule of the head of the office Taking notes during consultations Preparing summaries and opinions Miscellaneous Getting quotes for suppliers in office Contacting companies and putting job in motion Checking invoices + ensuring payment Personal organisation tasks Review of English opinions Attending to CBD programs Xero (Accounting) Daily capturing of invoices and related correspondence with client. Reconcile interim accounts and salary and TAV control accounts Capture all monthly payroll for clients Check P&L and balance sheet for all clients Sars and Tax Check efiling daily for correspondence Assist Herr Steiner with income tax schedule and filing tasks Request documents from clients when necessary Assist with verifications of returns and supporting documents Register new clients to Efiling profile Liaise with SARS when issues arise Setting up eFiling profiles and registering of clients Research on technical questions and opinions Phoning SARS, correspondence, and sorting Preparation of Tax Returns relating mainly to Rental income

Company based in Observatory, Cape Town Position - New Business Manager or Sales Manager Please forward your CV to - kindo.m@abcworldwide.com Our client, an integrated ICT and infrastructure provider and telecommunications company, is looking to employ a Business Development Manager to join their team in Cape Town. PURPOSE OF THE JOB Business developer will be responsible for the New Sales as well as associated administrative personnel. Regional management responsibility for the New Sales team as well as associated administrative personnel. Regional management responsibility for the achievement of the new sales budgets as set by EXCO. JOB OBJECTIVES Recruitment, training & development and performance management of the individuals within the New Sales teams Planning & coordination of all functions related to achieving growth budgets as well as related general management duties Actively leading new sales within each region Sales & campaign planning Management reporting Develops a business plan and sales strategy for the market that ensures attainment of company sales goals and profitability Prepares action plans by individuals as well as by team for effective search of sales leads and prospects Initiates and coordinates development of action plans to penetrate new markets Conducts one-on-one reviews with all Account Executives to build more effective communications, to understand training and development needs, and to provide insight for the improvement of Account Executive’s sales and activity performance Assists Account Executives in preparation of proposals and presentations Accurate and efficient management of sales statistics and reports Efficient management of workflow procedures within areas of operational responsibility Effective management of process and procedure with a strong action and change management orientation Creative and effective planning and implementation to ensure the achievement of relevant targets and objectives Job Related Work Experience 2 years ICT industry experience 3 years junior management experience 3 years successful Corporate Direct Sales experience Job Knowledge Application of CRM / Voxzal / Trax and sales processes Sound understanding of telecommunications, networking & data Good understanding of Human resource management principle Understanding of financial management principles Job Skills Understanding of financial management principles Good prospecting, negotiation and presentation skills CRM Microsoft Word / Excels / Outlook / PowerPoint Trax Voxzal Good prospecting, negotiation and presentation skills Client liaison and customer service principles Sound business acumen Good strategic planning and execution skills

I am looking for an Excellent Human Resource Manager!   Performance parameters · Timeous closure an all benefits and funds for staff · Coaching and training session on compulsory training modules for 100% participation of leaders within business unit · 20% top talent coaching and training support for future skills · Ensure Closure of all ER cases within the given timelines · Timeous closure and distribution of weekly and monthly reports to all stakeholders · 100% closure on all compliance actions, communication to staff on policy and process updates · Implementation on engagement framework with the necessary governance (minutes of meetings) · Engagement with staff (focus groups, skill levels, townhalls, engagement sessions, one on ones etc that will connect with 100% staff within a quarter) · Attrition analysis (leavers/exit analysis, surveys, reasons for leaving, interaction with ex employees etc) · Achieving a Customer satisfaction score of 80%+ (internal) based on communication, closure of projects in given timelines and achieving full compliance · Achieving a Vendor satisfaction score of 80%+ (external) based on communication, closure of projects in given timelines and payment closure of invoices Any other essential function that may occur from time to time as directed by the Supervisor Role/Responsibility · Plan and execute the HRBP strategy to meet the given level targets · Develop and update HR related policies to ensure business compliance and in line with the HR strategy to support HRBP to communicate policies and updates to all staff members · Monthly and Quarterly forums and documented minutes circulated to relevant parties · Monthly reports and related interventions review and reports to relevant parties · Drive life cycle management activities and support the Operations · Support CSR and sweat equity initiatives and activities in alignment to the BBBEE strategy · Attend Monthly 3rd Party liaison meetings on project closures · Manage internal and external relationships to ensure compliance · Drive process improvement as part of the overall HR Strategy · Close monthly Payroll activities and variance reports shared to ensure 100% compliance · Ensure all administrative duties are performed with 100% compliance and recordkeeping as per agreed by business and government · Support the business to drive a decrease in attrition through HR activities · Support the business to drive a decrease in absence through HR activities · Support the business to drive a performance driven culture through proper PIP processes and development plans · Drive engagement and increase in eSAT Competencies & Skills · People management and leadership skills. · Negotiating and influencing skills · Capability and knowledge of SA legislation to ensure business compliance · Capability and experience in Labour law regarding employee relations cases · Capability to communicate with large teams. · Capability to chair engagement forums and maintain all administrative responsibilities · Knowledge of HR policies and processes. · High level of knowledge regarding the Government functions to ensure business compliance · Good customer/vendor facing skills (internal/external) · Solid Analytical skills and reporting abilities. Values & Behavior · Customer Service Orientation. · Compliance Orientation. · People oriented · Integrity · Meticulous and detail orientated Education Requirements Grade 12 and any HR related studies Work Experience Requirements 5 years + relevant work experience responsible for Business HR outcomes, working with Government departments. Should have at least 3 years of experience in driving HR strategy and execution to achieve targeted levels, Experience in compiling relevant HR actions to address challenges in Operations. If you keen on this role please share your CV, notice period, current salary, expected salary with me Email Address: james@abcworldwide.com

We Currently looking for Human Resource Administatror Purpose of the Position: Provide office administrative support to the Human Resources Office. Special Requirements or conditions • Previous experience working in the manufacturing sector advantageous • Knowledge of South African laws and HR compliance and Recruitment and regulations • An understanding of, and insight into, the BCEA, LRA, OHS, EE and POPI Acts    Reports to National Recruiter   Qualifications: Certificate, degree, diploma or other relevant qualification relating to Human Resources Matric Qualification   Knowledge and experience: · Knowledge of principles and practices of office coordination · Knowledge of basic principles and practices of record keeping · Excellent command of the English language, including spelling, grammar and punctuation. · Previous experience in similar role and in a manufacturing environment · Knowledge and principles of Human Resources Practices  and Recruitment  Minimum of 3 years in a similar role   Attributes (abilities): · Demonstrate the aptitude or competence for assigned responsibilities · Demonstrate the ability to take initiative and carry out assigned tasks to completion · Manage time and resources well and demonstrates good organisational abilities · Work under pressure when required and be available to work overtime when the role and responsibilities require it · Committed, motivated and able to achieve tasks in required time frame · Positive attitude · Continuously pursues to improve skills through on the job or external training · Able to prioritise important matters and act on them accordingly · Strong interpersonal skills   EE candidates only Send your CV, current salary and salary expectation to James Knoll Jame@abcworldwide.com  

I m looking an Operation Manager to manage Operations in a Call centre environment  Basic Function Performance Parameters · Employee Satisfaction, people development and morale. ( 25%) · Attrition within target levels. (25%) · Improvement in quality and productivity. (20%) · Process performance – as per KPIs over the month. (20%) · Customer Satisfaction. (10%) Essential Functions · Develop strategies on the floor for reducing attrition and improving employee satisfaction. Stay in touch with people and have the pulse of how they think and what needs to be done to influence them. · Documented monthly performance review of Agents and Assistant Managers and Lead Assistant Managers. · Executive quarterly and annual appraisals of Agents and Assistant Managers  and Lead Assistant Managers and consequent development processes effectively. Appraisal of Agents based on evaluation of metrics performance and of non-metrics based parameters. Mentor Agents and AMs · Drive reward and recognition activity on the floor. Get participation and create enthusiasm. · Drive process improvement activity on the floor using process excellence methodology. Be the champion for improvement on the floor. Identify areas for improvement, scope projects and involve relevant others. Create enthusiasm for the process. · Review Performance of the KPIs on a near term basis and develop plans for improvement in performance. · Stay in touch with the Client at the Process Owner level on a daily basis to review progress. · Ensure compliance with internal policies and procedures, external regulations and information security standards. Competencies & Skills Strong people management and leadership skills. Capability to conduct an appraisal discussion and assess different levels of performance and potential. Capability to communicate with large teams. Process Excellence Methodology. Appreciation of the domain needs of the process and its key drivers. Reasonable level of business perspective regarding the internal functioning of BPO. Good networking capability and Client facing skills. Values & Behaviour · Customer Service orientation. · Quality Orientation. · People oriented. Competency Factors 1 Leadership: Role Modeling, Team Building, Inspiration to subordinates, responsibility for outcomes, deals with multiple issues, innovative thinker, and displays confidence. 2 Initiative, Judgment, Drive and Innovation: The ability & Interest to suggest and develop new ideas, Enthusiastic to overcome hurdles,. 3 Analytical, Decision Making and Convincing ability: Strategic Vision, Adaptability, Business understanding, Logical thinking, evaluating and gathering information scientifically, ability to persuade and convince Internal and External customers using reasoning and logic. 4 Management Style: Motivator, Consultive approach, delegating tasks without losing accountability. Role Structure  1 Operation Manager - 2  Lead Assistant Manager (Deputy Operation Manager) - 3 Assistant Manager (TL/ Team Manager) - 4 Call Advisors/ Trainers/ QAs Requirements Matric  No Criminal record No bad credit Open to working US hours    If you are keen on this role Send me CV along with your current salary, salary expectation and notice period Email Address: james@abcworldwide.com 

Immigration Consultant Location: Tamboerskloof, Cape Town Please forward your CV to Michelle - kindo.m@abcworldwide.com Position Description Our client is looking for an Immigration Consultant to join their agile and dynamic team in Cape Town. The role will require a candidate who is able to work independently with a pro-active and can-do attitude. The candidate will be responsible for advising and assisting our clients with the correct immigration solutions for their needs as well as planning timelines pro-actively and efficiently. Responsibilities include but are not limited to Case Management: Advising clients regarding their immigration needs Compiling and preparing applications Follow ups Invoicing Focus on cash creation Cross and upselling of immigration services/products Reports to Head of Production The ideal candidate should possess the following skills/qualifications Min of 2 years’ work experience Experience in the immigration industry, tourism industry and/or legal field are preferable Excellent verbal and written communication skills. Additional languages are a bonus: German, French or Russian An ability to understand client needs and relate to them Critical thinking and problem-solving skills Proficient skills in all Microsoft products (Word, Excel, etc.) It is imperative that the candidate has a keen interest in learning and developing as this is a core value of the organization. The company prides itself on employing staff who are driven to achieve excellence and whose skill sets vary across disciplines. Another key value of the organization is a desire to drive African growth through enabling talent to live and work on the continent. The candidate would be required to share this vision and feel a desire to contribute to stronger economies in Africa. The benefits The successful candidate will enjoy the following benefits while working at the company: Ample exposure to senior management for a chance to learn and grow Exposure to all facets of the business: from sales through to consulting to engaging with clients. The role is varied, and the successful candidate will learn immensely across all areas of the business The position allows for independent work and offers an environment where pro-active and creative ideas are welcomed The company is a truly inclusive and diverse organization, where the successful candidate will get to work and engage with various cultures in the immediate environment

Location: South Africa (Cape Town) Position: 12 month limited contract Please forward your CV to Michelle – kindo.m@abcworldwide.com Introduction For supporting our growing business, we are looking for a Supply Chain & Sales Administrator reporting to our Office Manager in Cape Town. Responsibilities Purchase order placement and incoming goods receipt recording Interacting with suppliers regarding scheduled deliveries and purchase price validation Interacting with logistics companies regarding delivery processing and documentation Incoming and outgoing freight calculation and brokerage Preparation of quotations, client follow up, product and stock consulting and order confirmation to clients. Supplier and customer data maintenance in the various system platforms. Entering, processing, and billing of customer orders Ensuring the execution and dispatch of orders on schedule (in coordination with logistics and customers) Document filing and administrative as well secretarial tasks in the internal sales office. Qualifications Matric Relevant Tertiary Education is an advantage. Sales or Admin experience is an advantage. Excellent English skills, Afrikaans is an advantage. Willingness to work in a fast-paced, customer facing environment. Ability to organize, prioritize and effectively multi-task daily and meet deadlines. Assertive, confident, and clear communicator – via e-mail, phone and face-to-face Highly proficient with desktop applications such as Adobe Acrobat Professional, MS Office, and Internet Explorer including an ability to learn new IT systems. Must have valid state driver’s license.

Client based in Cape Town Position Junior Accounting Clerk Accountant Junior Key competencies Analytical and problem-solving skills, high mathematical aptitude, computer skills,excellent written and verbal communication skills, very good time-management and organizing skills, should also have the ability to interact easily with people and possess a high degree of personal integrity, initiative and attention to detail. Adapt to changing environments Eager to learn Great team player Work systematically Goal orientated and problem solving attitude   Duties/responsibilities - monthly accounting/ bookkeeping/ payroll - Preparation of trial balance including of verification of all control accounts - VAT, UIF, PAYE, all other statutory returns - Income Tax calculations & returns - maintain monthly files and reports - managing deadlines Qualification requirements: Achieved accounting degree or National diploma relevant to job requirements German speaking of advantage but not necessary Salary negotiable

We are looking for an excellent WFM Manager to join the team! Basic Functions Generates month-wise, day-wise and interval-wise forecast incorporating historical trends and other factors such as special events, seasonality, chum or growth, weather etc. Runs short term forecast and re-forecast/adjust future volume projections as needed to ensure optimum staffing at all times Creates, maintains and updates the Capacity plan and ensures that staffing requirements, seat requirements and logistics are being delivered while balancing cost and performance Generates/reviews schedules accordingly to meet the business requirements enabling superior customer service Provides leadership and supervision to a highly engaged and self-sufficient team of WFMs, ensuring that all SLAs are met across accounts Drives high client satisfaction by managing service levels situations and providing staffing, scheduling and Real-Time Adherence solutions Protects the organization’s assets thru upholding the principles of the Quality Information Security Management System Serves as the main point of contact for all WFM concerns Essential Functions Reviews and amends the long term and short term forecasts, schedules, and reports while ensuring accuracy and timelines of delivery Ensures workforce management process and procedures are in place and followed Conducts performance appraisals of direct reports periodically Monitors daily, weekly, monthly and the annual center performance and alerts management of any discrepancies or issues around it Monitors daily performance of forecasts and schedules against actual metrics within the center and applies changes to future plans Plans, directs, supervises, and evaluates forecasting and scheduling workflow. Assists in the implementation of a Workforce Management System within the organization to enable effective management of shifts and work patterns Performs routine audits of call center reports to ensure accuracy and integrity is maintained Ensures confidentiality, integrity, and availability of information critical to fulfilling the organizations business functions Able to analyze call center trends, including call volume, call patterns, staff productivity, attrition rates, and resource allocation Proactively collaborates with other departments to identify opportunities for improvement and provides input on performance Ensures regular coaching, feedback and recognition is being done with the direct reports Requirements Candidate must possess at least a Bachelor’s/College Degree 4 years minimum experience in Workforce Management Excellent skills in forecasting, scheduling and real-time time management a must Strong organizational skills to ensure critical timelines are met Accuracy and attention to details a must in this role Strong presentation skills Detail oriented with ability to deliver project deliverables with little supervision Excellent written, verbal and e-mail skills, with the ability to interface effectively with individuals at various levels Ability to effectively prioritize workload in a fast paced, real-time and frequently changing environment while remaining detailed and organized Demonstrate analytical, organizational, problem solving and creative thinking skills Respond positively to change, embracing and using new practices or values to accomplish goals and solve problems Flexible and willing to work in shift schedules and during weekends If you keen on this role please send the follow: Update CV Current Salary Expected Salary Notice Period Send to james@abcworldwide.com email address  

JUNIOR FIT CONSULTANTS Location: Cape Town   This is a full-time vacancy at our client’s offices in Oranjezicht, Cape Town. Requirements Must have matric Must either be SA Citizen or have permanent residence status (no persons without the latter will be considered for the positions) Must be FLUENT in German reading, writing and speaking Must be able to work full time Monday to Fridays – working hours 1-2 Staff members 09:30 to 18:00 and one staff member 08:30 to 17:00 Female preferred Junior candidate is preferable – no previous experience in tourism required – we do full in-house training Will consider someone with experience and salary will then be negotiable   Starting Salary for complete Junior person Cost to company = ZAR 20.000 per month / negotiable with experience

Areas of Responsibility Camp Management Responsibility for the Guest Experience while travelling in the camp Responsibility for the management of your camp within the minimum standards of the company Responsibility for the financial performance of the camp Responsibility for the welfare, safety and management of all staff employed within the camp Responsible for implementation of the company environmental and social standards in the camp   Guest Experience Ensure that a service which exceeds their expectation is always offered to guests travelling in the camp Constantly develop and improve on the activities and guest experience in the camp Ensure standards are in place for the camp as defined by the company branding Ensure that the standards are constantly adhered to and maintained in the camp Manage the service delivery concept in camp   Administration Manage the camps performance against the agreed annual budgets Manage the order process as defined by procurement procedures Overall responsibility for all expenses incurred and goods received in the camp Ensure correct financial process are in place in the camp Ensure that all month end procedures are attended to and provided to the Financial Department within time frames as stipulated Ensure corrective management of all camp assets including those in the staff village   Human Resources Ensure employment of suitable junior staff in camp Ensure all company HR policies are followed in camp Employment procedures Counselling and disciplinary procedures Policies and procedures Ensure that payroll and other HR procedures are attended to and provided to the HR department within time frames as stipulated Ensure succession planning for your camp with assistance from CM and/or HR Ensure a process of evaluation is implemented for all camp staff to monitor performance and fair pay process Ensure the ongoing training of the camp staff to ensure adherence to the company standards as well as their personal development   Environment Ensure that the camp operates in compliance with the environmental policies of the company Ensure that the environmental strategy is implemented in the camp as defined   Social Ensure that the camp operates in compliance with the social policies of the company Ensure that the social strategy is implemented in the camp as defined   Safety and Hygiene Manage all emergency situations in the camp in accordance with the company procedures Manage all aspects of the camp in accordance with the legal requirements in Namibia   EXPERIENCE AND QUALIFICATIONS Minimum of 5 years of lodge management experience A keen understanding of the ethos of bush life, with a plainly apparent respect and Compassion for conservation Business level fluency in English Financial and administrative skills and experience will be an advantage Computer literate (Microsoft Word, Excel, Power Point) Valid driver’s license   Should you wish to apply, please email your latest CV and motivation to colin@abcworldwide.com

Responsibilities Ensure that consumable and non-consumable goods are ordered, correctly stored and issued to the various departments Ensure that regular stock takes are conducted Circulate throughout all restaurants and bar areas maintaining a high profile with customers and staff To carry out or ensure that regular On-the-Job Training is taking place to agreed standards Ensure that staffing levels are correct and to agreed standards and are not exceeded without prior consultation Ensure that company and statutory food hygiene standards are maintained in all areas Attend timeously to customer complaints Ensure that reports and administration requirements are timeously submitted Ensure that the Back of the House Department operates effectively and efficiently Hold regular performance appraisals, identifying areas for development and training needs To ensure the prompt and efficient service of all meals, snacks, functions and beverages to the required standards Ensure that profit margins are maintained, agreed costs are not exceeded through effective control systems, including issuing against dockets, sales analysis and menu costing Ensure that waiters are always correctly and smartly dressed, that they offer professional and courteous service to their customers Ensure that bars and cloakrooms are clean and stocked with the stipulated requirements   Minimum Requirements A minimum of High School diploma is required A food related diploma or certification 3 to 5 years related experience, or equivalent combination of education and experience is preferred Able to work a flexible schedule including evenings, weekends, and holidays Ability to read, write and comprehend simple instructions, short correspondence, and memos Excellent computer literacy skills Proficient in written and spoken English Must have a driver’s license   Should you wish to apply, please email your latest CV and motivation to colin@abcworldwide.com

Job Purpose To successfully quote profitable tour products for existing as well as new clients.   Key Responsibilities Sales Secure business and effectively cost products Understand the market and margin control Build up and maintain agent and supplier relationships Source new products Develop own sales strategy to secure more business through existing and new agents Work closely with the team to achieve goals   Operations Quote and design successful creative itineraries and proposals for all market related ADHOC groups, Tour Series and FIT requests Capture and confirm bookings in Tourplan Negotiate with suppliers for better rates, cancellation policies and FOC’s Find new suppliers that offer a good service and better rates Follow up on quotes that have been sent out Successfully run groups, tour series, and FIT booking Compile welcome pack documents Create co-pilots according to itineraries Handling the 24hour emergency phone Prepare guide documentation and brief guide before travel date Work closely with tour guides whilst on tour   Financial Instruct debtors to raise invoice Reconcile supplier invoices for processing Assist debtors’ clerk with invoicing / collection queries Reconcile tour guide expense sheets on completion of tours and check guide salary invoices   Additional responsibilities Participate in supplier training and workshops Reduce the transaction turnaround time Demonstrate good communication skills and customer care Stay current on events and changes of suppliers and product Travel on educationals and familiarizations trips   Sundry Areas It is expected of all employees to perform not only the tasks mentioned in the job description, but also directly allocated or extraordinary tasks that could arise.   Should you wish to apply, please email your latest CV and motivation to colin@abcworldwide.com

Job Purpose Successfully support the management of a team of Destination Specialists. Lead the team to operationalise agent requests seamlessly and continuously improve service standards. Successfully quote and operationalize profitable tour products for existing as well as new clients.   Key Responsibilities Sales Effectively cost products Understand the market and margin control Build up and maintain agent / supplier relationships Source new products if and when required Develop in cooperation with General Manager business and product strategy to secure additional business from agents Work closely with the team to achieve goals   Operations Quote and design successful, creative itineraries and proposals Capture and confirm bookings in Tourplan Negotiate with suppliers for better rates, cancellation policies, FOC’s, value adds etc. Find new suppliers that offer a good/better service and better rates Continuously and proactively monitor client feedback and improve operational processes Follow up on own quotes as well as assist in monitoring the team’s quote overview Successfully run groups / series bookings Handling the 24hour emergency phone Prepare guide documentation and brief guide before travel date Work closely with tour guides whilst on tour Utilise expertise to improve in conjunction with GM the team’s operational excellence Pass on Tourplan knowledge to the team via training/coaching sessions   Product Ensure the team is up to date with regards to new product, product development, news and changes relevant to the groups team Support groups and procurement in a seamless process from negotiating to loading rates in Tourplan Financial Reconcile supplier invoices for processing Assist debtors’ clerk with invoicing / collection queries Reconcile tour guide expense sheets on completion of tours and check guide salary invoices   Additional responsibilities Participate in supplier training and workshops Reduce the transaction turnaround time Demonstrate good communication skills and customer care Stay current on events and changes of suppliers and product Travel on educationals and familiarizations trips, including hosting agents at times   Sundry Areas It is expected of all employees to perform not only the tasks mentioned in the job description, but also directly allocated or extraordinary tasks that could arise.   Should you wish to apply, please email your latest CV and motivation to colin@abcworldwide.com

We are seeking to employ an excellent International BPO/Call Centre  Team Manager / Assistant Manager/Team Leader Basic Function Drive overall performance and manage International Insurance voice processes. Responsible for supervisory support, escalation/complaint handling and delivering results as per Service Level Agreement targets / timelines. Produce reports to gauge process performance and lead process meetings / calls. In addition to call service levels, customer satisfaction and voice quality on calls will be key metrics to be focused on. Attrition management will be a prime deliverable. Role / Responsibility Manage teams Ensure customer satisfaction and productivity Meet targets Motivate team members Manage complaints Monitor call transactions Provide coaching and feedback to team members Assist new hires Client Interaction, where required Ensure compliance with internal policies and procedures, external regulations and information security standards Collect and provide data for audits Effectively management of workload Competencies & Skills Knowledge of the function, process and systems Coaching and Feedback ability Excellent communication skills Effective operations management Previous experience in a similar environment is preferred Values & Behaviour Customer Service Orientation Quality Orientation Empathy for effective on the job coaching and feedback Work Experience Requirements Minimum 12 months experience as TL, Team Manager, Assistant Manager in at an International Call Centre  Education Requirements Grade 12/Graduation (in any stream) or diploma with a minimum of 12 years of education. Additional Requirements Open to work US or UK hours Cannot have any criminal record No bad debt (accounts in arears/ under debt review) If you are interested  Please share your CV with  James Knoll James@abcworldwide.com  Send CV along with current salary, expected salary and notice period    

Description Our Cape Town office has seen sustained and substantial growth over the past few years. In lifestyle management no two days are ever the same. You will use your knowledge, contact and know-how to deal with interesting and often complex requests. As a language specialist, you will be based in Cape Town, South Africa and primarily be dealing in the following areas: Travel, Retails, and Entertainment including restaurants and ticket knowledge in the European Market. You will use your expertise to help our members get the most from their lives, whilst growing knowledge within your team and across the company as a whole. You will use your research and communication skills to provide personalized solution to our members request within specified time frames.   Key Responsibilities To manage requests in line with agreed deadlines, proposing an excellent choice of options and fully engaging with the member to maximize the conversion of requests to bookings Have an in-depth understanding of your members' lifestyle needs, interests requirements Establish clear, detailed and through briefs from members Research the best options to meet exceed the lifestyle requirements of the member Always go above and beyond on your members' requests Proactively offer tailored lifestyle suggestions to your members to maximise the value they get from the service Act as an advisor and advocate to both the member and your colleagues to facilitate good effective communication, including any required translating of responses to the member Work with member satisfaction ambassador to resolve and own all customer complaints relating to your members Requirements MUST be able to speak and write Japanese on a fluent/Native level 1+ experience in leisure orientated sector of business, hospitality, customer service, concierge or call centre Exceptional verbal and interpersonal skills when dealing with members, suppliers and clients, working in a calm and professional manner at all time Dedication to customer satisfaction and a willingness to do what it takes to get the job done, acting with tact and diplomacy and demonstrating excellent problem solving skills Outstanding communication skills, both written and verbal The ability to multitask and handle several projects at the same time The ability to provide intelligent and resourceful replies to members and clients requests while maintaining a commercial focus Strong administration skills and be able to prioritized workloads to meet strict deadlines An enthusiasm to work with an emphasis for detail and follow through as required. The highest customer service standards are expected and must be maintained at all times Computer literate to a high level and proficient with all Microsoft Office programmes (Excel, Word, PowerPoint) Possess good communication and interpersonal skills Having knowledge and experience in working in the travel sector such as first-hand experience booking flights, hotels and making other travel reservations and have confidence in issuing tickets, making changes and amendments is a plus Experience with GSDC systems would be advantageous Concierge, customer service or call centre experience will be preferred You must be flexible to work rotational shifts: 8am – 8pm SA Times, either Tuesdays to Saturdays OR Sundays to Thursdays Energetic and motivated team players who enjoy the challenge of meeting and beating targets An understanding of the luxury lifestyle and affluent customers   Benefits Our people are at the heart of the business and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at the company and we are there every step of the way in supporting development. All our employees also enjoy a range of benefits.   All our employees also enjoy a range of benefits Offer flexible work arrangements including Hybrid work possibilities Annual Leave of 15 days per annum, 20 days per annum from the second year and an additional 3 extra days of annual leave in their third year One (1) month paid Sabbatical after 5 years of Service, without tapping into annual leave We also offer a company contribution towards medical aid, transport home for those working a late shift (applies to those who don't have a car) ICAS Employee Health and Wellness (EHWP) services which are confidential and free for all employees to use Access to lots of great travel and entertainment discounts as our clients members would! There are lots of social events throughout the year as well as a break-out room where employees can relax (or, if they wish, play one of the numerous games we provide!) or stunning roof-top terrace to enjoy the Table Mountain view, whilst enjoying our latest fruit drop or great coffee/tea station Global Team, with diversity at its core Safe and secure offices located in Cape Town Foreshore, with complimentary off-street parking Possibility of growth within a dynamic and international company   Should you meet all the requirements and wish to apply, please send your latest CV and motivation to diane@abcworldwide.com

Lifestyle Manager – Japanese Speaking Location: Cape Town, WC, South Africa (Hybrid / remote option)   Located in safe and secure offices situated in the Foreshore, with off-street parking. Our client is a global travel and lifestyle concierge company, a market leader in the tourism industry, and they wish to employ an Japanese-speaking Lifestyle Manager. Key Responsibilities To manage requests in line with agreed deadlines, proposing an excellent choice of options and fully engaging with the member to maximize the conversion of requests to bookings. Have an in-depth understanding of your members' lifestyle needs, interests requirements Establish clear, detailed and through briefs from members Research the best options to meet exceed the lifestyle requirements of the member Always go above and beyond on your members' requests Proactively offer tailored lifestyle suggestions to your members to maximise the value they get from the service Act as an advisor and advocate to both the member and your colleagues to facilitate good effective communication, including any required translating of responses to the member Work with member satisfaction ambassador to resolve and own all customer complaints relating to your members Requirements MUST be able to speak and write Japanese on a fluent/Native level. 1+ experience in leisure orientated sector of business, hospitality, customer service, concierge or call center Exceptional verbal and interpersonal skills when dealing with members, suppliers and clients, working in a calm and professional manner at all time Dedication to customer satisfaction and a willingness to do what it takes to get the job done, acting with tact and diplomacy and demonstrating excellent problem solving skills Outstanding communication skills, both written and verbal The ability to multitask and handle several projects at the same time. The ability to provide intelligent and resourceful replies to members and clients requests while maintaining a commercial focus. Strong administration skills and be able to prioritized workloads to meet strict deadlines An enthusiasm to work with an emphasis for detail and follow through as required. The highest customer service standards are expected and must be maintained at all times Computer literate to a high level and proficient with all Microsoft Office programmes (Excel, Word, PowerPoint) Possess good communication and interpersonal skills Having knowledge and experience in working in the travel sector such as firsthand experience booking flights, hotels and making other travel reservations and have confidence in issuing tickets, making changes and amendments is a plus Experience with GSDC systems would be advantageous Concierge, customer service or call center experience will be preferred You must be flexible to work rotational shifts. Energetic and motivated team players who enjoy the challenge of meeting and beating targets An understanding of the luxury lifestyle and affluent customers. All employees also enjoy a range of benefits: Offer flexible work arrangements including Hybrid work possibilities Annual Leave of 15 days per annum, 20 days per annum from the second year and an additional 3 extra days of annual leave in their third year. One (1) month paid Sabbatical after 5 years of Service, without tapping into annual leave offer a company contribution towards medical aid, transport home for those working a late shift (applies to those who don't have a car). ICAS Employee Health and Wellness (EHWP) services which are confidential and free for all employees to use. Access to lots of great travel and entertainment discounts There are lots of social events throughout the year as well as a break-out room where employees can relax or stunning roof-top terrace to enjoy the Table Mountain view, whilst enjoying our latest fruit drop or great coffee/tea station. Global Team, with diversity at its core. Safe and secure offices located in Cape Town Foreshore, with complimentary off-street parking. Possibility of growth within a dynamic and international company          

We are looking for a Head of Operations - Call Centre Basic Function Manage the Operational Delivery which include, but is not limited to: Capacity Planning, Adherence to Service Levels, Revenue Realization, Profitability Ensure all migrations are managed seamlessly Map peer levels across client organization and establish peer level relationships within the client organization Establishing operational performance goals Work with the Sales, Client Relationship managers & Migrations team to provide support/oversight for new/ additional off shoring opportunities Put control measures in place to ensure adherence to budget and cost control Essential Functions This position is responsible for Operations Key responsibilities include: Formulation and execution of capacity and staffing plans based on medium term business forecast Negotiating and finalizing SLA’s with the Client - contract negotiation Implementing revenue and cost plans Establishing a review/ reporting mechanism with the Client Developing and approving incentive plans Identify and champion black belt improvement projects Review the progress of attrition action plans and check effectiveness Provide leadership to team of Managers, Asst. Managers and Executives Ensure compliance to all internal and client requirements like SOX, BS7799, ISO etc. The Performance parameters include: Client satisfaction (15%) Revenue and costs (40%) Process Improvement (10%) Employee satisfaction (10%) Attrition management (25%) * The weightages may change from time to time depending on business requirements Any other essential function that may occur from time to time as directed by the Supervisor Primary Internal Interactions Below: Senior Managers and Managers Above: VP Ops Support: Training, HR & Process Excellence Teams and Client Relationship Managers Primary External Interactions Clients: Various levels (Processing Staff, Process Managers, Client’s Project management Office, Client’s Leadership) Skills Technical Skills Excellent Communication skills Good Computer navigation skills Good keyboarding speed Basic knowledge of off-shoring technology set-up like Bandwidth utilization etc. Process Specific Skills · Inbound call center experience is essential. · Some level of experience in Back-office transaction processing preferred · L&A Insurance, preferably US. Soft skills Reasonable level of business perspective and capability to drive improvements based on benchmarks Strong people management and leadership skills Process Excellence methodology Good cross-functional appreciation and capability to team with relevant others to drive business objectives Work Experience Requirements Minimum 8 years’ work experience; preferably from BPO background preferably insurance Should have managed Teams for at least 3 years Location Cape Town If you are interested send the following  Updated CV Current salary  Salary expectation Notice period Email Address  James@abcworldwide.com 

We are looking for an excellent Portfolio Manager  Role Purpose The Agile Portfolio Manager will provide oversight to portfolio level value-driven governance for agile product deliveries across Momentum Insure. The position will play a crucial role in ensuring that all initiatives are aligned to the business strategy and meet short/long term business needs and value expectations. This person will also drive portfolio-level information delivery and provide value risk oversight by partnering with product owners, product managers and project managers to define, analyze, and report on portfolio-level initiatives and business risks, metrics, and information related to value delivery Responsibilities and work outputs Portfolio management • Ensure that the organization’s business and financial objectives and strategic goals are clearly articulated and accessible. • Investigate the feasibility of initiatives in support of business strategy and objectives • Facilitate, with the business executive team, initiative selection/approval and strategic prioritization to ensure maximum value to the business and prioritization of risk and compliance initiative. • Maintain the overall business portfolio, with timeous inclusion of initiatives being implemented in the product/agile delivery teams. • Ensure cross-product dependencies are managed • Establish and implement metrics to measure the effectiveness of initiatives in line with goals and key performance indicators • Ensuring the portfolio is meeting the stated goals and objectives and delivering on the expected return on investment • When needed, highlight initiatives that could be terminated/stopped that are no longer contributing to the overall business strategy and objectives • Creating reporting documentation to communicate progress and other portfolio metrics. • Resource Management: Collaborate with line managers to ensure the team is properly staffed with the right capacity and competencies to deliver on initiatives and when needed facilitate the (re-)allocating of resources throughout the life cycle of the portfolio. • Oversee the achievement and risk “blockers” related to product deliveries • Partner with product teams to review lean business cases, linking business benefits to investments for funding and allocation requests • Ensure agile principles and practices are applied consistently • Oversee the creation and review of key metrics, outcomes, and reporting related to key milestones and objectives • Assess and report the health of product deliveries with objectivity, accuracy, and transparency • Ensure that appropriate stakeholders are engaged in risk identification and mitigation • Predict and identify risks/opportunities from interdependencies of product deliveries • Support the identification/removal of barriers to delivery • Promote the pace and energy within the team and leading by example • Strong commitment and support for the success of the team and is outcomes Agile delivery • Develop agile delivery best practices and collaborate with project managers and business stakeholders to maintaining standards for project management and embed good agile delivery principles • Key stakeholder engagement  • to evaluate delivery processes and practices to find and support the best ways of delivery for the business   People goals   • Ability to build relationships and work collaboratively with diverse leaders • Proven experience managing effective programmes in the Scaled Agile Framework (SAFe) and/or other agile delivery • Strong ability to design and implement dashboards; ability to analyze data and present it in a way that tells a story • Comfortable with ambiguity, can handle the unexpected with flexibility • Exceptional interpersonal and communication skills, both oral and written. • Ability to work with a collaborative approach and build trust with others Skills • Negotiation skills • Analytical skills • Microsoft Office skills • Communication skills • Problem-solving skills • Critical thinking skills • Planning and organizing skills • Conflict management skills Competencies & Behaviours • Actively live the company values • Analytical thinker • Self-Starter • Ability to work independently and as part of a team • Customer/ Stakeholder commitment • Drive for results • Collaboration • Impact and Influence • Exploring possibilities • Making decisions • Managing tasks • Developing strategies • Resolving conflict • Articulating information • Meeting timelines Experience and Qualifications Qualifications • Relevant B-degree or Diploma (essential) • Relevant M-degree (desirable) • Relevant Project Management Certification (desirable) • Knowledge of relevant Project Management software and tools • Knowledge of Project Management lifecycle, from conception to close-out • Knowledge of agile methodology • Knowledge of the software development life cycle (SDLC) • Knowledge of products administered by the business unit will be an advantage Experience • 7+ years’ experience in a dedicated project management position (essential) • Experience with managing large-scale programmes from conceptualization to close-out (essential) • Experience with managing a portfolio of work • 3 – 5 years in a senior management position (desirable) • Business experience – understanding of business and business processes • Proficient understanding of the Insurance industry Location The above-mentioned position is currently available at our office in Centurion. If you are interested, Send your CV,  salary expectation, notice period, ID number to the below email James@abcworldwide.com 

We are actively looking for an excellent Solution Architect. JOB DESCRIPTION The incumbent will ensure that the company's Business Development (SBD) solutions are designed, integrated, developed, maintained and enhanced efficiently and effectively and that it delivers against business needs. The incumbent is further tasked with the maintenance of the SBD blueprint that is usable and consistent with with the company’s Enterprise Application Architecture and future technology direction PRINCIPLE ACCOUNTABILITIES   Understands how the business requirements can be met using the implemented package solutions, or defines what additional solutions is needed Accountable for design of solutions to meet the business requirements Consulted in the provision of cost estimates Ensuring the alignment of initiatives to the target application architecture and standards with the company Group Assessment of the impact of new business solutions on the Information Technology landscape. Includes execution of technical due diligence across all dimensions of IT Defines high level data flows between solutions Work as a team member with Development Managers and other technical staff, to ensure application is implemented according to requirements Identification of potential risks / issues and give input into risk plan Active engagement with technology partners to deliver an integrated solution across platforms   Generic Functions Ensure that the Solution implementation is coherent and consistent with technology strategies, governance and architecture Respond to business requests for extensions to the scope of the solution through the creation or enhancement of the application and strategies Provide advice and consultancy across the team on the above strategies and architecture Participate in reviews and provide guidance to teams to ensure that the architecture and strategies are followed Establish and participate in design reviews, regular architectural reviews and technical issue management meetings Ensure that design is optimised for use on the organisations infrastructure Provide support to other members of the Development Team and members of the Business Management team as required Develop and maintain a deep understanding of the internal workings of software packages Work effectively in a team with other Solution Architects, Business Architects and Lead developers to consider design alternatives and agree on appropriate design decisions in support of business requirements   Integration Functions Maintains and publicizes interfaces between internal and external systems Facilitates design and implementation of interfaces between internal and external systems Ensures interfaces defined by different teams are consistent Maintains a register of published interfaces Reviews designs to avoid duplication and proliferation of interfaces Defines messaging architecture and standards Quality Assurance Review agreed implementation, to ensure correct interpretation of the requirements and architecture and strategies Ensure there is adequate testing of configuration or bespoke development Facilitate and lead the quality assurance processes for design and development to ensure the ongoing integrity of the end-to-end Systems landscape QUALIFICATIONS AND EXPERIENCE   Relevant Tertiary IT qualification or qualification through experience Minimum 6 years’ IT development experience Experience in design and development Application of IT governance principles Experience in application development, support and release management Experience in messaging middleware, web services, SOAP, REST, JSON, SOA, ESB, SMTP, FTP, secure FTP Experience in systems development upper life cycle quality assurance Understanding of Santam systems and specifically software development experience a benefit KNOWLEDGE AND SKILLS System Development Life Cycle Agile Scrum Atlassian Tools Java, Groovy, C#, SQL, Application Servers Experience in SOA Troubleshoot and resolve software, and integration problems Risk Management Quality, risk and organisational change management Investigation and analysis of information Planning Communication of technical guidance and instruction to users Ability to write technical instructions in the use of programs and / or program modifications Interpersonal skills, ability to engage with senior business stakeholders as well Ability to accept accountability for actions and decisions Problem resolution Deciding and initiating action Leadership Building networks and good relationships Develop and implement strategy Santam implemented hardware, software and operating systems a benefit IT language knowledge COMPETENCIES Client focus Cultivates Innovation Drives Results Collaborates Flexibility and adaptability Technical specifications Component design Database design System architecture If you are interested please apply directly or send your CV to James Knoll Email address: James@abcworldwide.com  Along with your CV please share the following Current salary  Expected salary  Notice period  ID number     

Requirements Hospitality and luxury brand experience essential Self-motivated and organised individual Able to work on Multiple brands Willingness to work for a dynamic and growing luxury brand of restaurants and hotels within cape town Individual who want to grow with a team and continuously improve personal skills.  

Requirements Sous chef with a minimum of two years of Sous chef experience support the Head Chef in a high-pressure environment Ability to manage a shift on his/her own own transport essential Willingness to work for a dynamic and growing luxury brand of restaurants and hotels within Cape Town

Brief Job description A creative individual who has a good understanding of growing teams and develop staff from within Working for a dynamic and growing luxury brand of restaurants and hotels within Cape Town Requirements must have a strong understanding of management experience the ability to lead a team minimum of two years’ experience in the roll of Head Chef Leadership and management of the team is essential Understanding costings, financial control as well as training & Development of staff is vital in this roll

There is a vacancy in the Finance Department for an experienced, hands-on, Finance Manager to join the team, consisting of an Accounts Receivable Accountant and Finance Assistant. The position reports into the Head of Finance and Administration.   Critical thinking, teamwork, data analysis, financial acumen and a willingness to work in and support a school environment are key requirements for the function.   SUMMARY OF KEY DUTIES Ensure accounts are timeously and accurately processed Prepare and maintain income and expenditure reports: budgets vs. forecasts Accurate cash flow analysis and projections Maintain and oversee all banking and investment assets Coordinate the annual audit: preparation and workings Statutory monthly submissions Work in a multi?stakeholder environment POPIA Deputy Information Officer   KEY REQUIREMENTS Finance Management Diploma/Degree (bookkeeping, accounting and other certificates advantageous) Minimum 4 year’s Accounting/Bookkeeping/Management experience Experience in similar position Solid Accounting knowledge Bilingual: Good command of the German and English languages The applicant has to be a South African citizen with the relevant language skills or has to have a work allowance / PRP status in South Africa   Should you be interested in leading and supporting the Finance Management of this school, please forward your updated CV, motivational letter (in German and English) and qualification certificates to diane@abcworldwide.com  

Brief Job description All-Rounder who is able to manage the Front of House and Back of House to drive the company’s standards, ensure optimum achievement and retention of guests Working for a dynamic and growing luxury brand of restaurants and hotels within Cape Town Requirements Providing a memorable experience to all our guests Stock and staff Management and the ability to show leadership to the team to optimise and drive revenue Must have at least two years’ experience working in the hospitality trade with senior management experience Passionate individual, who enjoy the challenges of the hospitality industry want to grow with a team and continuously improve personal skills

Brief Job description provide superior airline reservation services to customers Duties include handling inquiries relating to ticket fares, flight schedules, bookings, connecting flights, airline policies, departure and arrival times and international airport requirements. Requirements Skills & Knowledge Native/ Advanced level German & English Language Skills Excellent German Written Skills (skills will be assessed) Matric (Grade 12 or Equivalent qualification) Computer literacy at intermediate level No criminal record Experience in Customer Services / Call Centre / travel and tourism sector advantageous Demonstrated ability to resolve customer complaints and offer alternative solutions Work hours 8.5 – 9 hour shifts per day on rotation Shifts to be rostered from Mondays to Sundays including local and market public holidays Operational hours: 09h00 – 21h15 Work from home or work at offices (located in V&A Waterfront, Cape Town) Work from home requires own Fibre fixed line internet connection & UPS solution at own cost Training: 4 – 6 weeks Probation period: 4 months Salary and Benefits Permanent, Full-time employment Market-related salary Work from home or at offices Paid Training Benefits: Employee assistance programme Health insurance benefit Provident fund

Brief Job description provide superior airline reservation services to customers Duties include handling inquiries relating to ticket fares, flight schedules, bookings, connecting flights, airline policies, departure and arrival times and international airport requirements. Requirements Skills & Knowledge Native/ Advanced level Greek & English Language Skills Matric (Grade 12 or Equivalent qualification) Computer literacy at intermediate level No criminal record Experience in Customer Services / Call Centre / travel and tourism sector advantageous Demonstrated ability to resolve customer complaints and offer alternative solutions Work hours 8.5 – 9 hour shifts per day on rotation Shifts to be rostered from Mondays to Sundays including local and market public holidays Operational hours: 09h00 – 21h15 Work from home or work at offices (located in V&A Waterfront, Cape Town) Work from home requires own Fibre fixed line internet connection & UPS solution at own cost Training: 4 – 6 weeks Probation period: 4 months Salary and Benefits Permanent, Full-time employment Market-related salary Work from home or at offices Paid Training Benefits: Employee assistance programme Health insurance benefit Provident fund

Brief Job description provide superior airline reservation services to customers Duties include handling inquiries relating to ticket fares, flight schedules, bookings, connecting flights, airline policies, departure and arrival times and international airport requirements. Requirements Skills & Knowledge Native/ Advanced level Italian & English Language Skills Matric (Grade 12 or Equivalent qualification) Computer literacy at intermediate level No criminal record Experience in Customer Services / Call Centre / travel and tourism sector advantageous Demonstrated ability to resolve customer complaints and offer alternative solutions Work hours 8.5 – 9 hour shifts per day on rotation Shifts to be rostered from Mondays to Sundays including local and market public holidays Operational hours: 09h00 – 21h15 Work from home or work at offices (located in V&A Waterfront, Cape Town) Work from home requires own Fibre fixed line internet connection & UPS solution at own cost Training: 4 – 6 weeks Probation period: 4 months Salary and Benefits Permanent, Full-time employment Market-related salary Work from home or at offices Paid Training Benefits: Employee assistance programme Health insurance benefit Provident fund

Brief Job description provide superior airline reservation services to customers Duties include handling inquiries relating to ticket fares, flight schedules, bookings, connecting flights, airline policies, departure and arrival times and international airport requirements. Requirements Skills & Knowledge Native/ Advanced level Dutch & English Language Skills Matric (Grade 12 or Equivalent qualification) Computer literacy at intermediate level No criminal record Experience in Customer Services / Call Centre / travel and tourism sector advantageous Demonstrated ability to resolve customer complaints and offer alternative solutions Work hours 8.5 – 9 hour shifts per day on rotation Shifts to be rostered from Mondays to Sundays including local and market public holidays Operational hours: 09h00 – 21h15 Work from home or work at offices (located in V&A Waterfront, Cape Town) Work from home requires own Fibre fixed line internet connection & UPS solution at own cost Training: 4 – 6 weeks Probation period: 4 months Salary and Benefits Permanent, Full-time employment Market-related salary Work from home or at offices Paid Training Benefits: Employee assistance programme Health insurance benefit Provident fund

Brief Job description Responsible for handling the administrative aspects of agent sales Responsibilities and Duties Working closely alongside the Agent Sales Consultant to manage some of the administrative and operational task of the sales process Checking availability at the company and 3rd party properties through various platforms as well as securing space on a provisional basis as necessary Confirmation of all services upon agents’ confirmation as per internal procedure Checking invoices to match costs in the quote system and flagging discrepancies to Agent Sales Consultant Liaising with Finance Team to ensure efficient allocation of deposit to a booking Reconfirmation of bookings due to travel, including but not limited to checks on dietary requirements and rooming allocations Updating systems with timings and booking references on behalf of the Agent Sales Consultant at the reconfirmation stage Report any error or issue to you line manager immediately on discovery Respond to ad-hoc requests from agents Provide proactive support to colleagues in peak or leave times Proactive approach towards your personal and departmental objectives and working together with management to ensure we reach these targets Following and adhering to all procedures as set out in the operating manuals Attending all training that is offered and proactively growing your knowledge of the company by researching our products (as well as that of 3rd party suppliers) and the country in which we operate Taking a proactive and adaptable approach to learning in terms of sales skills, systems, processes and product knowledge Use systems to their maximum potential and play an active role in helping to improve where possible Awareness of ways in which we can increase sales and play an active role in increasing the performance of the unit Encourage inter-department cooperation Any other duties as required including possible project work Requirements and Qualifications Excellent communications skills, a service delivery mindset, and a strong customer service focus both internally with colleagues and externally with suppliers Strong administration and organizational skills Meticulous attention to detail Proactive mindset and can-do Attitude Ability to work independently as well as within a broader team setup Ability to work well under pressure Experience in delivering results in a performance-oriented and fast-paced sales environment Experience and a good understanding of the safari tourism environment Experience in and knowledge of East Africa Safari sales advantageous (Kenya & Tanzania) Experience working in a sales team environment Strong customer service skills (written & telephone) Knowledge of sales & reservations systems Required Work Practices Across all interactions, promote the image of the sales team as a best in class externally with our clients and internally with key stakeholders As a key point of contact and the face of the company, upholding and contributing to the reputation of the company as a leading safari operator The company values are company values that play an important role in how we define ourselves ant set ourselves apart We place a high value on living these values in everyday work practices These values are genuine, honesty, quality, commitment and care When staff events happen within working hours it will be compulsory to attend   Conditions and Working Hours You will be required to work in the Cape Town office, Monday – Friday. You are required to work 9 hours per day including a 1 – hour lunch break. The working hours are 08h00 – 17h00 with some flexibility. Overtime may be required during peak periods You may be required to work alternative South African public holidays for which you will be compensated with time off in lieu Should you wish to apply for this position, please email your latest CV to diane@abcworldwide.com   On application, please advise:   Current Salary (total monthly package before deductions): Expected Salary (total monthly package before deductions): Your Notice Period at your current employer:

Responsibilities and Duties Working closely alongside East Africa Specialists to manage some of the administrative and operational tasks of the sales process – from the quote stage through to client travel Checking availability of our client and 3rd party properties through various online platforms as well as email requests Compiling options for Africa Specialist to present in a quote based on client requirements, with the desire to present upsell opportunities or alternatives when the original request is not possible Provisionally holding options with 3rd party suppliers, amending as required during requote phases and ensuring timely release of options no longer in play Provisional holding of the company’s accommodation on inventory management system Confirmations of all services upon guest confirmation, checking for accuracy Checking invoices match costs in the quote system and flagging discrepancies to the East Africa Specialist Liaising with the Finance team to ensure efficient allocation of deposits to booking Pre-travel reconfirmations with all suppliers including check on dietary requirements, rooming allocations as per client needs Updating systems with timings and booking references on behalf of the East Africa Specialist at the reconfirmation stage Preparation of final documents for final checks by East Africa Specialist Report any errors or issues to you line manager immediately upon discovery Provide proactive support to colleagues during peak or leave times Proactive approach towards your personal and departmental targets and working together with management to ensure we reach these targets Attending all training that is offered and proactively growing your knowledge of the company by researching our products (as well as that of 3rd party suppliers and the countries in which we operate, therefore continuously improving and strengthening your knowledge of these destinations Taking a proactive and adaptable approach to learning in terms of sales skills, systems, processes and product knowledge   Requirements and Qualifications Strong administration and organizational skills with great attention to detail Meticulous attention to detail Excellent communications skills, a service delivery mindset and a strong customer service focus both internally with colleagues and externally with suppliers Excellent time management skills with the ability to mulit-task and prioritize tasks Good computer literacy including the use of inhouse sales systems The ability to work well under pressure Proactive mindset and can-do attitude Ability to work independently as well as within a broader team setup Requirements and Qualifications - Advantageous Experience in and knowledge of East Africa safari sales advantageous (Kenya & Tanzania) – at least 3 years’ experience of East Africa and 5 years’ experience in the safari industry Experience working in a sales team environment and/or operations background Strong sales & customer service skills (written & telephone) Knowledge of Business Sales Systems e.g. HubSpot, Bazaruto and ResRequest   Required work practices Across all interactions, promote the image of the sales team as a best in class externally with our clients and internally with key stakeholders As a key point of contact and the face of the company, upholding and contributing to the reputation of the company as a leading safari operator The company values are company values that play a significant role in how we define ourselves and set ourselves apart We place a high value on living these values in everyday work practices These values are genuine, honesty, quality, commitment and care When staff events happen within working hours it will be compulsory to attend   Conditions and Working Hours You will be required to work in the Cape Town office Monday – Friday. You are required to work 9 hours per day including a 1 – hour lunch break. The working hours are 08h00-17h00 with some flexibility. You will be required to be available after hours and on weekends (i.e., on standby occasionally) as and when needed. This includes checking online booking platforms for possible last-minute arrivals/bookings (on a rotational basis within the team). You will be required to work alternative South African public holidays for which you will be compensated with time off in lieu Overtime may be required during peak periods for which you may be compensated with time off in lieu We operate a 24/7 emergency phone that rotates between consultants for which you take full responsibility according to a roster for 1 week at a time You may be required to travel for work from time to time   Should you wish to apply for this position, please email your latest CV to diane@abcworldwide.com   On application, please advise:   Current Salary (total monthly package before deductions): Expected Salary (total monthly package before deductions): Your Notice Period at your current employer:

Responsibilities and Duties Handling of safari requests from agents with planning costing an accurate information within the required turnaround time Proactive response to agent requests including suggestions on itinerary design, routing, logistics, alternatives, upselling, and offering additional information as needed Follow booking procedures set out in the operating manuals when booking all properties, vehicles and activities that make up the safari On confirmation complete the safari file with all the information required Build and maintain good relationships with both internal and external stakeholders to facilitate the smooth running of the sales process Follow up with agents after a safari for any feedback Report any errors or issues to your line manger immediately on discovery Provide proactive support to colleagues during peak or leave times Proactive approach towards your personal and departmental target and working together with management to ensure we reach these targets   Requirements and Qualifications Experience in and knowledge of Safari Sales is required Experience in and knowledge of East Africa Safari Sales is an advantage 10-15 years of experience in the broader industry sector (hospitality & tourism) Experience and a good understanding of the safari tourism environment Experience as many aspects of the industry as possible, more than one side of the fence Experience in dealing with and delivering on western business demands Experience with trave l& reservation systems Skilled in designing detailed and individualized quotes for itinerary requests Excellent sales skills and the ability to upsell Excellent communication skills, a service delivery mindset and a strong customer service focus Target-orientated and experienced in delivering results in a performance-oriented and fast-paced sales environment Ability to find commercial solutions to problems Good knowledge of sales systems Strong administration and organizational skills with great attention to detail The ability to work well under pressure Proactive mindset and can-do attitude Experience in handling demanding situations (e.g., complaints, last-minute requests, changes whilst travelling) Experience in and willingness to handle issues outside of office hours when required Ability to work independently as well as within a broader team setup Energetic and eager to learn Required work practices Across all interactions, promote the image of the sales team as a best in class externally with our clients and internally with key stakeholders As a key point of contact and the face of the company, upholding and contributing to the reputation of the company as a leading safari operator The company values are company values that play a significant role in how we define ourselves and set ourselves apart We place a high value on living these values in everyday work practices These values are genuine, honesty, quality, commitment and care When staff events happen within working hours it will be compulsory to attend Attend all Training & Development programs as required   Conditions and Working Hours You will be required to work in the Cape Town office, Monday – Friday. You are required to work 9 hours per day including a 1 – hour lunch break. The working hours are 08h00 – 17h00 with some flexibility. The working hours are depending on the team setup and business requirements. Flexible work from home is permitted, with a split of 3 office and 2 work-from-home days as detailed in the offer of employment and the work-from-home guidance document and after successfully completing your probation and training period which is 3 months. While we remain a flexible work environment the nature of our business may require us to be present in the office over and above a minimum of 3 days, these will be communicated with as much advance notice as possible but will be listed in the guidance document which forms part of our HR Policy pack available at the time of offer only Dependent on the geographical location of the market being served working hours may be adjusted to allow for real-time market – specific interaction, but within reason The business may require you to handle enquiries from various markets Overtime may be required during peak periods for which you may be compensated with lieu You may be required to work alternative South African public holidays for which you will be compensated with time off in lieu We operate a 24/7 emergency phone that rotates between consultants for which you take full responsibility according to a roster for 1 week at a time You may be required to travel for work from time to time   Should you wish to apply for this position, please email your latest CV to diane@abcworldwide.com   On application, please advise:   Current Salary (total monthly package before deductions): Expected Salary (total monthly package before deductions): Your Notice Period at your current employer:

Brief Job Description Responsible for sales and guest service.   Responsibilities and Duties Handling of safari requests on behalf of our client, received from repeat or recommended guests, via their website and social media channels, corporate & charitable partners Inspire potential clients with knowledge of East African properties and destinations by proactively engaging with clients, advising on itinerary routing, logistics a nd suitability of options Compile attractive tailor – made itineraries to match client expectations and budgets Ensuring turnaround time targets are met/exceeded and attention to detail is paid to the itinerary at the quote, confirmation, and pre-travel stages Following sales procedures as set out in the operating manuals Follow up with clients after a safari for feedback and encourage referrals Working alongside the Sales Ops consultant throughout the sales and confirmation process Collaborative approach with Guest Services team to provide best-in-class guest service Strive to meet and exceed personal and team KPIs to meet company growth goals, including sharing best practices and ideas with the team on a proactive basis Report any errors or issues to you line manager immediately on discovery Provide proactive support to colleagues in peak or leave times Contribute ideas, testing, and feedback to aid the continual improvement of systems including reservation systems, guest itineraries and others as required Attending all training that is offered and proactively growing your knowledge of the company by researching our products (as well as that of 3 party suppliers) and the countries in which we operate to continuously strengthen you knowledge of these destinations Taking a proactive and adaptable approach to learning in terms of sales skills, systems, processes and product knowledge Requirements and Qualifications Experience in and knowledge of East Africa safari – at least 5 years of experience Experience in a retail sales role for an African inbound operator – at least 10 years of experience Skilled in designing detailed and individualized quotes for itinerary requests Excellent sales & customer service skills and the ability to close a sale and upsell Excellent communication skills (written/telephone), a service delivery mindset, and a strong customer service focus Target-orientated and experienced in delivering results in a performance-oriented and fast-paced sales environment Strong administration and organizational skills with great attention to detail with a desire for continuous improvement Excellent time management skills with the ability to multitask and prioritize tasks Proactive mindset and can-do attitude Experience in handling difficult situations (e.g., complaints, last-minute requests, changes whilst travelling) Experience in and willingness to handle issues outside of office hours when required Self-starter & the ability to work independently as well as within a broader team setup Energetic and eager to learn Knowledge of Business Sales Systems e.g., HubSpot Required Work Practices Across all interactions, promote the image of the sales team as a best in class externally with our clients and internally with key stakeholders As a key point of contact and the face of the company, upholding and contributing to the reputation of the company as a leading safari operator The company values are company values that play an important role in how we define ourselves ant set ourselves apart We place a high value on living these values in everyday work practices These values are genuine, honesty, quality, commitment and care When staff events happen within working hours it will be compulsory to attend   Conditions and Working Hours You will be required to work in the Cape Town office, Monday – Friday. You are required to work 9 hours per day including a 1 – hour lunch break. The working hours are 08h00 – 17h00 with some flexibility. You will be required to be available after hours and on weekends (i.e., on standby occasionally) as and when needed. This includes checking online booking platforms for possible last-minute arrivals/bookings (on a rotational basis within the team). Overtime may be required during peak periods for which you may be compensated with time off in lieu You will be required to work alternative South African public holidays for which you will be compensated with time off in lieu We operate a 24/7 emergency phone that rotates between consultants for which you take full responsibility according to a roster for 1 week at a time You may be required to travel for work from time to time   Should you wish to apply for this position, please email your latest CV to diane@abcworldwide.com   On application, please advise:   Current Salary (total monthly package before deductions): Expected Salary (total monthly package before deductions): Your Notice Period at your current employer:

Head of Human Capital Dept: Human Capital Department Location: Hybrid working arrangement, located virtually and in office in Cape Town as required, i.e. 3 days at home and 2 days at the office per week   CORE PURPOSE OF THIS ROLE To lead and direct the routine functions of the overall Human Capital Department and the HC team, through developing and maintaining a savvy Human Capital infrastructure that achieves the desired company culture and that delivers against the company’s strategic intent.   CORE ACCOUNTABILITIES Participate with developing the company’s Human Capital Strategy and provide strategic HC leadership within the business Lead and inspire a great human capital team Develop, maintain and monitor a sound and savvy HC infrastructure, including developing and implementing company policies and practices, co-ordinating organisational structuring, overseeing the defining of roles and responsibilities, job evaluations, recruiting talent, benchmarking and administering pay & benefits, driving a high performance and effective individual and team culture, talent management, ensuring sound employee and industrial relations, procuring, implementing and monitoring HRIS systems and ensuring sound information is extracted, trended and reported to derive value and transformation for the business and the people in it Establish and oversee human capital and payroll budget Ensure the performance management philosophy and methodology are well designed, defined and executed so to drive a seamless performance management planning and review process Drive a high-performance culture through ensuring all professionals and leaders have relevant, clear and crisp transformational/ growth KPI’s that aligns directly with the company’s business imperatives Work with the corporate branding department to ensure effective execution of the employer of choice strategy with the required messaging across various channels and marketing collateral that is fit for purpose Work with Brand team to develop a sound internal communications plan and provide input into employee newsletters, surveys, polls, events Lead employee relations and represent the company externally related to employment related litigation Monitor impact and sentiment across leader/ employee engagement channels and co-create with LOD Manager to ensure that the defined company culture remains in-tact among all internal stakeholders Ensure all HC projects are managed effectively and that project campaigns are launched with innovation, drive and commitment while monitoring the achievement of the desired outcomes Oversee Remuneration and Benefits benchmarking and formulate plans to remain best in class Oversee payroll budgeting (including strategic and operational workforce planning) and annual salary, incentive and benefit reviews Ensure company benefits management team is in place and meets with external providers on a 6 monthly basis Oversee wellness programme & events Oversee helpdesk service and ensure efficient and effectiveness is achieved and tracked As part of the company’s transformation team and own MC and SED Pillars, drive a culture of diversity and inclusion Ensuring compliance with all relevant HR related legislation and guide the business on any legislative changes Ensure organisational structures remain optimal and motivate for structure changes that alleviate bottlenecks within the company’s operations Consolidate enterprise-wide HC metrics and reports for management meetings Ensure all IR related issues are identified proactively, handled and closed timeously and all litigation is in hand and closed effectively with little risk to business Liaise with Brand Dept to roll out annual company events aligned to what drives people KEY COMPETENSIES NEEDED TO SUCCEED AND ENJOY THIS ROLE Charismatic Leader, Business Enabler, Ability to delegate, mentor and coach a strong team, accountable & reliable Detail and deadline oriented Able to work independently as part of team Structured and systematic in approach to planning and organising Ability to prioritise proactively and multitask Well-developed facilitation and presentation skills Strong leadership and matrix management capability Positive and professional demeanour Excellent written and verbal communication skills Creative and innovative flair Diplomatic and Discreet QUALIFICATIONS NEEDED University Degree in the field of Human Capital Management, together with a post graduate diploma related to business and / or leadership. NECESSARY EXPERIENCE & INDUSTRY ACCREDITATION / KNOWLEDGE 10+ Years relevant experience in a Human Capital management, of which 5 years’ experience at mid to senior management level Pharmaceutical or Healthcare industry experience is advantageous Sound experience in process development Strong experience in business writing and data reporting Sound Knowledge and understanding of Labour legislation (BCEA/ LRA/ B-BBEE/ Social & Ethics Management etc) Experience in dealing with Unions, CCMA, Labour Court and Department of labour Sound experience in leading Human Resource system automation projects   Should you meet all the requirements and wish to apply, please send your latest CV and motivation to diane@abcworldwide.com

Requirements: you are either a SA Citizen or have permanent residence status Matric (Grade 12 or equivalent qualification) must be fluent in German reading, writing and speaking must be able to work full time Monday to Fridays - working hours 1-2 Staff members 09:30 to 18:00 and one staff member 08:30 to 17:00 no previous experience in tourism required – full in-house training