Work in Joburg
Find a job in South Africa’s mega city
ABC Joburg is a sister company of ABC Worldwide. Based in Sandton, the team of recruiters is focused on candidates and roles in and around Johannesburg.
The City of Gold
Johannesburg is a centre of mining, manufacturing, and finance. All the mining houses are headquartered in the city, as is the Chamber of Mines, which regulates the industry. Local factories in Johannesburg and on the East Rand produce a great variety of goods ranging from textiles to specialty steels. A substantial engineering sector serves the needs of the mining industry. Virtually all the country’s banks, insurance companies, and building societies have their head offices in the city. The Johannesburg Stock Exchange, founded in 1887 to raise capital for deep-level mining, lists more than 600 companies.
While Pretoria, the South African capital, is only 40 miles to the north, most state ministries have offices in Johannesburg. Many foreign countries retain consular facilities, largely to service the needs of overseas firms, hundreds of which operate in the city.
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Job Title
German-speaking Travel ConciergeEmployment Type
Full TimeExperience
1 to 4 yearsSalary
NegotiableJob Published
01 March 2023Job Reference No.
1568864158Job Description
Responsibilities
- Acting as the first point of contact for international clientele interested in booking tailor-made holidays and safaris on the continent
- Book hotel/lodge and logistic reservations, based consultant requirements
- Responsible for travel request distribution to agents
- Supporting Sales consultants with all administrative duties
- Conclude on all aspects of the post confirmation of the booking
- Enquiry warming (to be handed over to Senior Consultant)
- Sales Quotes as first point of contact to support Senior Sales Consultant
- Work directly with Sales Managers to resolve client travel issues
- Customer service-related responsibilities from client and perform other office duties as assigned
- Work with external suppliers on a regular basis via telephone and email communications to ensure all aspects of booking from supplier end is resolved
- Work with our rates team to resolve rates-related tasks and communicate with consultants
- Log all required tickets relating to rates and product
- Timeous turnaround time (Sales Consultant request to be actioned within 24hrs)
- Ensure Concierge dashboard is updated and reporting done with sales managers
Requirements
Our ideal German Concierge Specialist will possess:
- A National Senior Certificate/Matric
- 1 year of experience in a Concierge or Sales Administrative Assistant role
- The successful candidate must be based in Cape Town.
- Fluent in speaking and writing in the German language.
- Great communication skills
- Willingness and drive to learn
- Excellent problem-solving skills and the ability to think creatively and strategically.
- Ability to work in a fast-paced, deadline-driven environment
Not essential but advantageous:
- Degree/Diploma in Tourism
- Excellent interpersonal and communication skills, with the ability to build relationships and influence across the organisation.
