In-Contract Trainer

Position: Full-time, Office-based

Location: Bellville, Cape Town

Please send your latest CV to Michelle - kindo.m@abcworldwide.com.

COMPANY PROFILE

Our client is a leading independent provider of IT infrastructure services, with about 18 000 employees worldwide. They work at the heart of digitization, advising organizations on IT strategy, implementing the most appropriate technology, and managing our customers’ infrastructures.

About the role

• Our client is looking for a Training Specialist to enhance the competencies of individual employees by designing and conducting training programmes that will boost employee’s workplace performance in alliance with our company’s core values and customer’s requirements.

Tasks and Responsibilities

Deliver In-Contract training

• Identify training needs by evaluating strengths and weaknesses.
• Translate requirements into trainings that will groom employees for the next step of their career path.
• Build training programs and prepare teaching plans specific to the Customers and our client’s requirements.
• Develop handouts, instructional materials, aids, and manuals.
• Acclimate new starters to the designated Service Desk
• Deliver training courses
• Assess training effectiveness to ensure that the taught skills and techniques are embedded into employees work behavior
• Periodically evaluate ongoing programs to ensure that they reflect any changes
• Stay abreast of any new trends specific to the Customers estate as well as learning techniques and technologies
• Provide input into the larger Service Desk on-boarding programme - identify areas of improvement, etc.

Manage Relationships

• Collaborate with Team Members, Customers and Service Management teams
• Liaises with Service Desk Team Leaders to ensure alignment to the Customer and Contract
• Identify trends and drive areas for improvement

Lead

• Take accountability
• Provide mentoring, advice, and guidance to peers
• Lead by example – Punctual, role model etc
• Strong sense of maturity towards work and colleagues
• Supportive and Customer Centric
• Trustworthy, Enthusiastic and Confident

Essential Knowledge/Skills

• Proven experience in designing multiple training events in a corporate setting
• Extensive knowledge of instructional design theory and learning principles
• Proven ability to master the full training cycle
• Familiarity with traditional and modern training methods, tools, and techniques
• Familiarity with talent management and succession planning
• Ability to conduct cost-benefit analysis and calculate training ROI
• Sound decision making and organizational skills
• Ability to present complex information to a variety of audiences
• Previous experience in a high-pressured environment
• IT proficiency is a must have

Essential Qualifications

• BS degree in Education, Training, HR, or related field.
• Proficiency in MS Office.
• Knowledge and experience in a Service Desk/Call Centre environment