Work in Joburg
Find a job in South Africa’s mega city
ABC Joburg is a sister company of ABC Worldwide. Based in Sandton, the team of recruiters is focused on candidates and roles in and around Johannesburg.
The City of Gold
Johannesburg is a centre of mining, manufacturing, and finance. All the mining houses are headquartered in the city, as is the Chamber of Mines, which regulates the industry. Local factories in Johannesburg and on the East Rand produce a great variety of goods ranging from textiles to specialty steels. A substantial engineering sector serves the needs of the mining industry. Virtually all the country’s banks, insurance companies, and building societies have their head offices in the city. The Johannesburg Stock Exchange, founded in 1887 to raise capital for deep-level mining, lists more than 600 companies.
While Pretoria, the South African capital, is only 40 miles to the north, most state ministries have offices in Johannesburg. Many foreign countries retain consular facilities, largely to service the needs of overseas firms, hundreds of which operate in the city.
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Job Title
New Business ConsultantEmployment Type
Full TimeExperience
2 to 3 yearsSalary
NegotiableJob Published
13 April 2023Job Reference No.
2825930326Job Description
Key Responsibilities & Accountabilities
- Managing the day to day running of business-to-business accounts.
- Speaking to existing clients daily and ensuring they are receiving the best service.
- Ensuring businesses are utilising the site effectively and that they achieve the best results.
- Resolving any queries business clients may have using our product either over the phone, email or Live Chat.
- Advising clients on how to improve their experience and results.
- Confidently and effectively dealing with initial complaints.
- Assisting the Sales Team with business client retention and renewals.
- Conducting Webinar training sessions.
- Attending client visits and conducting onsite training sessions.
- Recognising upsell opportunities & forwarding sales leads to the relevant teams.
- Proactively contacting clients in accordance with the companies SLAs/Client Response Promise
- Organisation of workload to ensure task lists and targets are achieved.
- Regularly updating traffic light alerts according to account performance.
Personal Requirements
- Experience working in a non-scripted environment.
- You need the ability to think on your feet and be an exceptional communicator.
- Extremely organised with a high level of attention to detail
- Ability to multi-task and work as part of a team
- Be a team player with confidence, energy, and enthusiasm.
- Highly motivated with a passion for delivering exceptional business client services.
- Previous business client service experience in an office environment
- Polite Telephone Manner
- Excellent Literacy and numeracy skills
- Good PC skills with the ability to learn new systems quickly.
- Proven experience of client service excellence
Experience and Qualification
- Business to business client services experience
- Working experience in a non-scripted office environment
- Must have Matric/Grade 12
- Clear criminal record
- Exceptional communication skills
- Computer literate - familiar with Microsoft Office
