Work in Joburg
Find a job in South Africa’s mega city
ABC Joburg is a sister company of ABC Worldwide. Based in Sandton, the team of recruiters is focused on candidates and roles in and around Johannesburg.
The City of Gold
Johannesburg is a centre of mining, manufacturing, and finance. All the mining houses are headquartered in the city, as is the Chamber of Mines, which regulates the industry. Local factories in Johannesburg and on the East Rand produce a great variety of goods ranging from textiles to specialty steels. A substantial engineering sector serves the needs of the mining industry. Virtually all the country’s banks, insurance companies, and building societies have their head offices in the city. The Johannesburg Stock Exchange, founded in 1887 to raise capital for deep-level mining, lists more than 600 companies.
While Pretoria, the South African capital, is only 40 miles to the north, most state ministries have offices in Johannesburg. Many foreign countries retain consular facilities, largely to service the needs of overseas firms, hundreds of which operate in the city.
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Job Title
Team Leader (Travel) - Windhoek, NamibiaEmployment Type
Full TimeExperience
4 to 5 yearsSalary
NegotiableJob Published
31 January 2023Job Reference No.
2882183387Job Description
Job Purpose
Successfully support the management of a team of Destination Specialists. Lead the team to operationalise agent requests seamlessly and continuously improve service standards. Successfully quote and operationalize profitable tour products for existing as well as new clients.
Key Responsibilities
Sales
- Effectively cost products
- Understand the market and margin control
- Build up and maintain agent / supplier relationships
- Source new products if and when required
- Develop in cooperation with General Manager business and product strategy to secure additional business from agents
- Work closely with the team to achieve goals
Operations
- Quote and design successful, creative itineraries and proposals
- Capture and confirm bookings in Tourplan
- Negotiate with suppliers for better rates, cancellation policies, FOC’s, value adds etc.
- Find new suppliers that offer a good/better service and better rates
- Continuously and proactively monitor client feedback and improve operational processes
- Follow up on own quotes as well as assist in monitoring the team’s quote overview
- Successfully run groups / series bookings
- Handling the 24hour emergency phone
- Prepare guide documentation and brief guide before travel date
- Work closely with tour guides whilst on tour
- Utilise expertise to improve in conjunction with GM the team’s operational excellence
- Pass on Tourplan knowledge to the team via training/coaching sessions
Product
- Ensure the team is up to date with regards to new product, product development, news and changes relevant to the groups team
- Support groups and procurement in a seamless process from negotiating to loading rates in Tourplan
Financial
- Reconcile supplier invoices for processing
- Assist debtors’ clerk with invoicing / collection queries
- Reconcile tour guide expense sheets on completion of tours and check guide salary invoices
Additional responsibilities
- Participate in supplier training and workshops
- Reduce the transaction turnaround time
- Demonstrate good communication skills and customer care
- Stay current on events and changes of suppliers and product
- Travel on educationals and familiarizations trips, including hosting agents at times
Sundry Areas
It is expected of all employees to perform not only the tasks mentioned in the job description, but also directly allocated or extraordinary tasks that could arise.
Should you wish to apply, please email your latest CV and motivation to colin@abcworldwide.com
