Work in Joburg

Find a job in South Africa’s mega city

ABC Joburg is a sister company of ABC Worldwide. Based in Sandton, the team of recruiters is focused on candidates and roles in and around Johannesburg.

The City of Gold

Johannesburg is a centre of mining, manufacturing, and finance. All the mining houses are headquartered in the city, as is the Chamber of Mines, which regulates the industry. Local factories in Johannesburg and on the East Rand produce a great variety of goods ranging from textiles to specialty steels. A substantial engineering sector serves the needs of the mining industry. Virtually all the country’s banks, insurance companies, and building societies have their head offices in the city. The Johannesburg Stock Exchange, founded in 1887 to raise capital for deep-level mining, lists more than 600 companies.

While Pretoria, the South African capital, is only 40 miles to the north, most state ministries have offices in Johannesburg. Many foreign countries retain consular facilities, largely to service the needs of overseas firms, hundreds of which operate in the city.

Featured Positions

German Technical Support Executive – Helpdesk

Location: Johannesburg
Salary: Negotiable

Provide 1st level technical support Service restoration Fulfillment of service request and advice to users.

German Senior Technical Support Executive – Helpdesk

Location: Johannesburg
Salary: Negotiable

GERMAN & ENGLISH – Bilingual position. Provide 1st level technical support Service restoration Fulfilment of service request and advice to user…

Junior Draughtsperson

Location: Johannesburg
Salary: Negotiable

They are looking for a Junior Draughtsperson with a minimum of 3 – 5 years’ experience to assist with the ongoing growth of the company.

Sous Chef

Location: Johannesburg
Salary: Negotiable

Reports To Executive Sous Chef Executive Chef   SCOPE & PURPOSE OF POSITION   To control and supervise the day-to-day running of the kitchen…

Can’t find what you
are looking for?

No problem. Send us your CV and we will contact you with other opportunities.

Job Search

Back to Results
Job Title
Real Time Analyst/ Administrator
Employment Type
Full Time
Experience
3 to 20 years
Salary
R17000 to R25000
Job Published
13 February 2023
Job Reference No.
3055503808
Apply Now

Job Description

We are looking for an excellent Real Time Analyst.

 

Description

  • Utilising Excel to analyse Workflow data to assist with efficiency within the Contact centre
  • Runs and analyses reports with the result of making recommendations for adjusting staffing levels to meet departmental productivity and profitability goals
  • Completes root-cause analysis to determine and quantify reasons for planned variance and recommends changes to enhance accuracy and effectiveness
  • Responds to escalated issues and ad-hoc requests
  • Exception management on WFM tool along with real time management of all queues.
  • Assumes and performs other duties and responsibilities not specifically outlined herein, but which are logically and properly inherent to the position

 

Qualifications/Education and other skills requirement -

  • Graduate
  • Call centre experience , RTA role Preferential
  • Basic understanding of workforce management/Shrinkage/Avaya/WFM tool concepts.
  • Ability to prioritize workload, meet deadlines and perform multiple tasks
  • Excellent communication skills
  • Good mathematical, Logical and analytical skills
  • Problem solving attitude and attention to detail.
  • Quick learner, positive attitude
  • Good excel skills

 

Desired Skills

  • Excellent/advanced excel skills
  • Exposure to WFM Tools

Company Description

American multinational professional services company mainly involved in the operations management and analytics. Offers insurance, banking, financial services, utilities, healthcare, travel, transportation and logistics services.

If you are keen please email your updated CV along with your current salary, expected salary and notice period to james@abcworldwide.com

 

 

Skills

Industries

Apply Now