Brief Job description

• Responsible for handling the administrative aspects of agent sales

Responsibilities and Duties

• Working closely alongside the Agent Sales Consultant to manage some of the administrative and operational task of the sales process
• Checking availability at the company and 3rd party properties through various platforms as well as securing space on a provisional basis as necessary
• Confirmation of all services upon agents’ confirmation as per internal procedure
• Checking invoices to match costs in the quote system and flagging discrepancies to Agent Sales Consultant
• Liaising with Finance Team to ensure efficient allocation of deposit to a booking Reconfirmation of bookings due to travel, including but not limited to checks on dietary requirements and rooming allocations
• Updating systems with timings and booking references on behalf of the Agent Sales Consultant at the reconfirmation stage
• Report any error or issue to you line manager immediately on discovery
• Respond to ad-hoc requests from agents
• Provide proactive support to colleagues in peak or leave times
• Proactive approach towards your personal and departmental objectives and working together with management to ensure we reach these targets
• Following and adhering to all procedures as set out in the operating manuals
• Attending all training that is offered and proactively growing your knowledge of the company by researching our products (as well as that of 3rd party suppliers) and the country in which we operate
• Taking a proactive and adaptable approach to learning in terms of sales skills, systems, processes and product knowledge
• Use systems to their maximum potential and play an active role in helping to improve where possible
• Awareness of ways in which we can increase sales and play an active role in increasing the performance of the unit
• Encourage inter-department cooperation
• Any other duties as required including possible project work

Requirements and Qualifications

• Excellent communications skills, a service delivery mindset, and a strong customer service focus both internally with colleagues and externally with suppliers
• Strong administration and organizational skills
• Meticulous attention to detail
• Proactive mindset and can-do Attitude
• Ability to work independently as well as within a broader team setup
• Ability to work well under pressure
• Experience in delivering results in a performance-oriented and fast-paced sales environment
• Experience and a good understanding of the safari tourism environment
• Experience in and knowledge of East Africa Safari sales advantageous (Kenya & Tanzania)
• Experience working in a sales team environment
• Strong customer service skills (written & telephone)
• Knowledge of sales & reservations systems

Required Work Practices

• Across all interactions, promote the image of the sales team as a best in class externally with our clients and internally with key stakeholders
• As a key point of contact and the face of the company, upholding and contributing to the reputation of the company as a leading safari operator
• The company values are company values that play an important role in how we define ourselves ant set ourselves apart
• We place a high value on living these values in everyday work practices
• These values are genuine, honesty, quality, commitment and care
• When staff events happen within working hours it will be compulsory to attend

 

Conditions and Working Hours

• You will be required to work in the Cape Town office, Monday – Friday. You are required to work 9 hours per day including a 1 – hour lunch break. The working hours are 08h00 – 17h00 with some flexibility.
• Overtime may be required during peak periods
• You may be required to work alternative South African public holidays for which you will be compensated with time off in lieu

Should you wish to apply for this position, please email your latest CV to diane@abcworldwide.com

 

On application, please advise:

 

Current Salary (total monthly package before deductions):

Expected Salary (total monthly package before deductions):

Your Notice Period at your current employer: