Work in Joburg
Find a job in South Africa’s mega city
ABC Joburg is a sister company of ABC Worldwide. Based in Sandton, the team of recruiters is focused on candidates and roles in and around Johannesburg.
The City of Gold
Johannesburg is a centre of mining, manufacturing, and finance. All the mining houses are headquartered in the city, as is the Chamber of Mines, which regulates the industry. Local factories in Johannesburg and on the East Rand produce a great variety of goods ranging from textiles to specialty steels. A substantial engineering sector serves the needs of the mining industry. Virtually all the country’s banks, insurance companies, and building societies have their head offices in the city. The Johannesburg Stock Exchange, founded in 1887 to raise capital for deep-level mining, lists more than 600 companies.
While Pretoria, the South African capital, is only 40 miles to the north, most state ministries have offices in Johannesburg. Many foreign countries retain consular facilities, largely to service the needs of overseas firms, hundreds of which operate in the city.
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Job Title
Spanish Customer Service & Sales RepresentativeEmployment Type
Full TimeExperience
2 to 4 yearsSalary
NegotiableJob Published
06 April 2023Job Reference No.
4127501010Job Description
Brief CSSR Job description
- Work for a prestigious airline brand on various work streams
- Assistance to passengers with pre & post flight departure travel-related queries in customer relations department in Spanish & English languages
- Work on airline reservations systems & handle voice calls, written correspondence and other multimedia channels daily
- Fully paid product and systems training provided
- Daily interactions with international passengers with queries and compliments
- Required to meet specific key performance indicators and meet expected client service levels
- Demanding and time-sensitive call centre environment
Requirements
- Native level fluency in Spanish language: Verbal & Written skills essential (Advanced/Fluency level)
- Located in South Africa
- Permanent residence permit / South African ID holders preferred
- VISA candidates will be considered for foreigners residing in South Africa
- Excellent Computer literacy & technical skills
- No criminal record
- Flexibility to work shifts
- Previous customer service experience preferred
Employment terms and conditions
- Work from Home
- Client will provide laptop
- Candidate must have fibre / stable ADSL internet connectivity and cover internet costs
- Full-time, permanent contract: 40 hours per week; 8 hour per day (Part-time employment may be considered – minimum of 20 hours per week)
- Working hours: Monday – Friday 08h00 – 19h00 including weekends (09h00 – 17h00). EU daylight savings will apply. Rotational weekends and shifts. *Shifts may be subject to change depending on client requirements.
- Training: 4 weeks (Fully Paid). Training will be conducted remotely via MS Teams / Zoom.
- Probation period: 4 months
To apply, please provide the following:
- Updated CV
- Copy of ID/PR/VISA that permits you to work
- Language assessments will be carried out during screening by the recruiter
- Proof of internet (for work from home applicants)
