Work in Joburg
Find a job in South Africa’s mega city
ABC Joburg is a sister company of ABC Worldwide. Based in Sandton, the team of recruiters is focused on candidates and roles in and around Johannesburg.
The City of Gold
Johannesburg is a centre of mining, manufacturing, and finance. All the mining houses are headquartered in the city, as is the Chamber of Mines, which regulates the industry. Local factories in Johannesburg and on the East Rand produce a great variety of goods ranging from textiles to specialty steels. A substantial engineering sector serves the needs of the mining industry. Virtually all the country’s banks, insurance companies, and building societies have their head offices in the city. The Johannesburg Stock Exchange, founded in 1887 to raise capital for deep-level mining, lists more than 600 companies.
While Pretoria, the South African capital, is only 40 miles to the north, most state ministries have offices in Johannesburg. Many foreign countries retain consular facilities, largely to service the needs of overseas firms, hundreds of which operate in the city.
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Job Title
Service Consultant/ Client Portfolio Consultant - DurbanEmployment Type
Full TimeExperience
3 to 30 yearsSalary
R200000 to R300000Job Published
23 March 2023Job Reference No.
590245448Job Description
Role Purpose
Management and servicing of direct personal lines insurance 55 plus client portfolios whilst ensuring a balance between the company's business priorities including growth and client retention whilst adhering to the insurance needs of clients, in conjunction with Financial Services Regulations.
Location
x1 Nelspruit and x1 Durban
Responsibilities and work outputs
• Servicing of dedicated client portfolios
• Credit control/Unpaid Debit Orders/Account Queries
• Maintaining and building client relationships
• Delivering excellent client service
• Maintaining and improving agreed client service levels
• Thorough knowledge of short-term insurance products
• Retention of current client portfolio
• Growing current client portfolio
• Identifying cross selling opportunities and provide leads
• Assist clients with claim forms and queries
• Day to Day management/assistance to clients and ensuring portfolio profitability
• Underwriting on multi claimants/high loss ratio clients
• Processing of Renewals
Competencies required
• Technical Retail Acumen
• Portfolio Management
• Risk awareness
• Crossselling/Lead Referral
Experience and Qualifications
• 3 Years' Experience in Servicing (Short Term Insurance)
• Matric/Grade 12
• FAIS Credits (min 30 credits in short term insurance if date of first appointment is before 2010); or if date of
• first appointment is on or after 01/01/2010, a full recognised qualification as per the FSCA qualification list
• FAIS Regulatory examination for Representatives(RE5)
• 18 CPD (continuous professional development) points
We're looking for someone with
• Extensive knowledge of the Short-Term Insurance Industry
• Thorough understanding of insurance products
• Thorough understanding of business principles and Practices
• Interpersonal Skills
• Ability to handle conflict
• Negotiation skills
• Problem solving skills
• Risk Assessment and analysis
• Insurance Principles and practice
• Customer and Personal Service
• Clerical and Administrative Skills
• Willingness to assist colleagues and a team player
• Time management
