We are setting up a new team for the Group Delivery Back Office team in South Africa to help out with the scheduling of different Resources, e.g. IT Consultants, Project Managers, Engineers for our customers.

 

Responsibilities

• Gather information through relevant business systems/tools
  • Advise and provide support to customers to satisfactorily resolve queries
  • Understand the nature and urgency of resource, what exactly the customer requires and schedule them accordingly
  • Provide good customer service to ensure that requests for information are provided to avoid customer escalations
  • Scheduling services / organize resources to the partners to meet SLA’s
  • Prioritise your own workload to ensure that deadlines and customer requirements are met

 

Qualifications, Experience & Skills

• Fluency in English and German
  • Good working knowledge of Microsoft Applications (any experience with ticketing tool could be an advantage)
  • The ability to plan and organise your own, and others’, workload
  • Proven experience of high standards of customer service
  • Good administrative experience
  • The ability to ensure accuracy of data, provide data for reporting and processing of information
  • Excellent interpersonal, literacy skills, adaptivity and ability to build relationships at all levels

 

Further Requirements and information

• Salary is based on level of skills, experience, qualifications etc
• Will be located in SA, but report into a German Manager
• Needs to reside within Cape Town
• Valid matric certificate
• If a foreign national, the following documents need to be presented with the application upfront:
• SAQA evaluated matric certificate and,
• A valid passport and working permit or
• a valid Asylum Seeker Certificate or
• a valid Refugee Certificate or
• a valid Non-SA citizen ID with a Permanent Residence Certificate or
• Foreigners with SA life partners need a spousal visa and endorsement

 

Offer

As a future member of family, you will have the opportunity to:

• Use and improve your language knowledge
• Participate in trainings and talent programmes
• Go through a professional and personal development
• Work in a fun and diverse atmosphere

 

Please Note: For this role, you may require access to sensitive customer financial information.