Our progressive company is seeking an experienced, passionate, and professional Safari Experience Sales and Customer Service Agent to join our team. As a Safari Experience Sales and Customer Service Agent, you will be responsible for responding to customer enquiries and providing exceptional customer service in English and German-speaking markets. You will use your excellent communication and written skills to provide engaging and persuasive descriptions of our safari experiences to attract and retain customers.

Key Responsibilities:

• Respond to customer enquiries and provide exceptional customer service via phone, email, and other channels
• Provide customers with accurate and detailed information about our safari experiences, including pricing, availability, and itinerary details
• Assist customers in making reservations and booking their safari experiences
• Maintain accurate records of customer interactions and transactions, including booking and payment information
• Collaborate with other team members to ensure smooth operations and effective customer communication
• Follow up with customers post-safari to ensure their satisfaction and encourage them to provide feedback
• Provide input and feedback to the marketing team on customer preferences and trends to help improve marketing efforts

Requirements:

• At least 3 years of experience in sales or customer service, with a good knowledge of safaris in Southern Africa
• Native or fluent in English and German, with excellent written and verbal communication skills in both languages
• Passionate about wildlife and safari experiences, with a deep understanding of the target markets and customer preferences
• Strong organizational skills and attention to detail
• Ability to work in a fast-paced, dynamic environment and handle multiple tasks simultaneously
• Willingness to travel to different locations to experience our safari offerings and effectively communicate them to customers

If you meet these requirements and are excited about the opportunity to join our dynamic team, please submit your resume and cover letter for consideration.

Work Place:

Wynberg, CPT - We believe it is important to be in the office to maintain company culture, a sense of belonging, keep up to speed on happenings, and to feel connected. You will however, be measured on performance / KPI’s and not on your hours in the office.