The IT business analyst is responsible for enhancing the quality of IT products and services,
analyzing data to inform business decisions, and finding technological solutions to business needs,
amongst other duties. The IT Business Analyst will report to the Systems Manager.

KEY OUTPUTS:

Survey existing technology infrastructure and systems to form high-level view of present
capabilities.
· Facilitate activities such as workshops/JAD sessions to expand the understanding of the
business requirements and ensure alignment between stakeholders.
· Analyzing the design of technical systems and business models.
· Create business data models.
· Create Business Requirement documentation (BRD).
· Contribute to Software Requirements Specifications (SRS).
· Assist with to functional requirement specifications (FRS).
· Analyzing the Impact of Requirement Changes.
· Liaise and communicate the system requirements to the necessary audiences e.g. testers,
developers, business analysts and provide ongoing feedback regarding system issues.
· Creating and run test plans for all testing phases.
· Contribute to creating training manuals and maintenance documentation.
· Training users on efficient and proper use of information systems.
· Lead team through the project life cycle by planning, budgeting, scheduling and tracking a
project plan.
· Ensuring that all IT systems and processes are arranged to best support overall organizational
objective.

DESIRED EXPERIENCE AND QUALIFICATIONS:

BCom Informatics or BSc Computer Science
· Business Analysis Diploma
· 5+ years’ experience in a similar role
· Experience within travel industry is an advantage
· Agile Project Methodology

PERSONAL ATTRIBUTES:

Able to work fast and accurate
· Able to navigate complex challenges and implement strategic solutions
· Excellent communication skills
· Inquisitive, intelligent, intuitive, honest, determined, articulate, meticulous