Technical Consultant

Position: Full-time, hybrid

Location: Bellville, Cape Town

Please send your latest CV to Michelle – kindo.m@abcworldwide.com

COMPANY PROFILE

Our client is a leading independent provider of IT infrastructure services, with about 18 000 employees worldwide. They work at the heart of digitization, advising organizations on IT strategy, implementing the most appropriate technology, and managing our customers’ infrastructures.

As a future member of their family, you will have the opportunity to:

• Become part of a strong and highly experienced team in a founding company platform partner that entails skilled architects, project managers and process and technical consultants
• Ensure delivery across the company’s platform to ensure organizational optimization on how to utilize and transform the way in which they work
• Become part of a team that collaborates, support each other, and grow together by striving to continuously improve what they do, whilst also taking pride in regularly receiving the highest customer satisfaction scores

Skills, Experience and Capabilities

• You’re regarded as an expert in high quality software implementation, with several specialisms that you are the ‘go to’ person for the job
• You translate business process requirements into technical design, creating a best-fit framework for a scale-able implementation
• Strong software Implementation understanding with in-depth knowledge in various software applications
• Able to communicate on complex issues with stakeholders and technical staff, to meet business and customer requirements
• Always keeping up to date with current and future market developments, technologies, product, and strategies
• Provide technical design authority and mentor more junior members of the team
• Technical lead for medium & large-scale solutions ensuring designs meet customer requirements and achieve appropriate outcomes and deliverables
• Acts as a role model for colleagues providing guidance around technical and behavioural competencies to

ensure sharing of internal best practice

• Ensuring adherence to coding and design standards, and providing technical

hand-over documentation

• An advocate of implementation practices that deliver excellent operating efficiency, both technically and for user/process experience
• Advising, qualification and questioning of customer requirements, especially in complex projects and in the case of unclear customer requirements
• Effective communication skills and be a team player, capable of building collaborative working relationships in a dynamic customer facing environment

Essential Qualifications

• Relevant qualifications (e.g., Degree level Computer Science or related)
• ServiceNow Certifications – System Administrator, Certified Implementation

Specialist in ITSM and other areas

Personal Qualities

Our client is virtual team that enjoy both working together and having opportunities to meet

1. They are looking for somebody that embodies:

• A desire to help others in the work they do by sharing your own knowledge,

peer reviewing the work of others and contributing to our technical procedures

and standards

• A proactive approach to solving challenging technical problems
• An enjoyment of being in a team to support and look out for co-workers