Key Responsibilities & Accountabilities

• Managing the day to day running of business-to-business accounts.
• Speaking to existing clients daily and ensuring they are receiving the best service.
• Ensuring businesses are utilising the site effectively and that they achieve the best results.
• Resolving any queries business clients may have using our product either over the phone, email or Live Chat.
• Advising clients on how to improve their experience and results.
• Confidently and effectively dealing with initial complaints.
• Assisting the Sales Team with business client retention and renewals.
• Conducting Webinar training sessions.
• Attending client visits and conducting onsite training sessions.
• Recognising upsell opportunities & forwarding sales leads to the relevant teams.
• Proactively contacting clients in accordance with the companies SLAs/Client Response Promise
• Organisation of workload to ensure task lists and targets are achieved.
• Regularly updating traffic light alerts according to account performance.

Personal Requirements

• Experience working in a non-scripted environment.
• You need the ability to think on your feet and be an exceptional communicator.
• Extremely organised with a high level of attention to detail
• Ability to multi-task and work as part of a team
• Be a team player with confidence, energy, and enthusiasm.
• Highly motivated with a passion for delivering exceptional business client services.
• Previous business client service experience in an office environment
• Polite Telephone Manner
• Excellent Literacy and numeracy skills
• Good PC skills with the ability to learn new systems quickly.
• Proven experience of client service excellence

Experience and Qualification

• Business to business client services experience
• Working experience in a non-scripted office environment
• Must have Matric/Grade 12
• Clear criminal record
• Exceptional communication skills
• Computer literate - familiar with Microsoft Office