Brief Job description

• provide superior airline reservation services to customers
• Duties include handling inquiries relating to ticket fares, flight schedules, bookings, connecting flights, airline policies, departure and arrival times and international airport requirements.

Requirements

Skills & Knowledge

• Native/ Advanced level Italian & English Language Skills
• Matric (Grade 12 or Equivalent qualification)
• Computer literacy at intermediate level
• No criminal record
• Experience in Customer Services / Call Centre / travel and tourism sector advantageous
• Demonstrated ability to resolve customer complaints and offer alternative solutions

Work hours

• 8.5 – 9 hour shifts per day on rotation
• Shifts to be rostered from Mondays to Sundays including local and market public holidays
• Operational hours: 09h00 – 21h15
• Work from home or work at offices (located in V&A Waterfront, Cape Town)
• Work from home requires own Fibre fixed line internet connection & UPS solution at own cost
• Training: 4 – 6 weeks
• Probation period: 4 months

Salary and Benefits

• Permanent, Full-time employment
• Market-related salary
• Work from home or at offices
• Paid Training
• Benefits:
  • Employee assistance programme
  • Health insurance benefit
  • Provident fund