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Job Title
Lodge Manager
Employment Type
Full Time
Experience
3 to 5 years
Salary
Negotiable
Job Published
23 February 2023
Job Reference No.
329606812

Job Description

KEY OUTPUTS

  • Prepare welcome and departure notes for guests
  • Check guests in during the day and manage dietaries, children, or any other special requests
  • Implement and follow the BOPs
  • Host guests during the day - meet them back from drive and assist with any request they have
  • Ensure that all products that come into contact with the guest are consistently of the correct standard
  • Check set ups for breakfast, lunch and dinner
  • Make sure the main area is always tidy and styled to the BOPs
  • Host guests at mealtimes and check smooth running of service from the kitchen and waiters
  • Work closely with waiters and HODs to maintain a high service standard
  • Assist in any other departments as and when required
  • Host children’s activities at the lodge
  • Provide superior service and quality to guests
  • Must enjoy working with children and be creative when planning fun children’s activities

 

SKILLS REQUIRED

  • Communication skills - with guests and fellow staff members
  • Standard of your work must exceed the standard of the lodge
  • Good organisational ability
  • Lateral thinking ability
  • Initiative
  • Must adhere to World Class Hospitality and Service Standards
  • Professional, courteous, hospitable to guests
  • Must be able to cope under pressure to meet guests needs
  • Must be able to lead people and correct things when needed
  • Honest, have good integrity, proactive and driven person who has career ambitions

KNOWLEDGE REQUIRED

  • Hospitality
  • Environment
  • The surrounding communities
  • The country
  • Company Knowledge (as well as Africa Foundation)
  • Valid unendorsed SA driver’s license essential

PREVIOUS WORK EXPERIENCE REQUIRED

  • Experience in the service industry especially in dealing with guests and staff
  • Previous camp manager experience and advantage
  • Previous experience in working with children an advantage

 

This is a permanent live-in position, based at the lodge.

 

Transport to/from leave cycles is the successful candidate’s own responsibility.

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