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Job Title
Assistant Manager - Safari Lodge / Camp (Namibia)Employment Type
Full TimeExperience
5 to 7 yearsSalary
NegotiableJob Published
31 January 2023Job Reference No.
3794428839Job Description
Areas of Responsibility
Camp Management
- Responsibility for the Guest Experience while travelling in the camp
- Responsibility for the management of your camp within the minimum standards of the company
- Responsibility for the financial performance of the camp
- Responsibility for the welfare, safety and management of all staff employed within the camp
- Responsible for implementation of the company environmental and social standards in the camp
Guest Experience
- Ensure that a service which exceeds their expectation is always offered to guests travelling in the camp
- Constantly develop and improve on the activities and guest experience in the camp
- Ensure standards are in place for the camp as defined by the company branding
- Ensure that the standards are constantly adhered to and maintained in the camp
- Manage the service delivery concept in camp
Administration
- Manage the camps performance against the agreed annual budgets
- Manage the order process as defined by procurement procedures
- Overall responsibility for all expenses incurred and goods received in the camp
- Ensure correct financial process are in place in the camp
- Ensure that all month end procedures are attended to and provided to the Financial Department within time frames as stipulated
- Ensure corrective management of all camp assets including those in the staff village
Human Resources
- Ensure employment of suitable junior staff in camp
- Ensure all company HR policies are followed in camp
- Employment procedures
- Counselling and disciplinary procedures
- Policies and procedures
- Ensure that payroll and other HR procedures are attended to and provided to the HR department within time frames as stipulated
- Ensure succession planning for your camp with assistance from CM and/or HR
- Ensure a process of evaluation is implemented for all camp staff to monitor performance and fair pay process
- Ensure the ongoing training of the camp staff to ensure adherence to the company standards as well as their personal development
Environment
- Ensure that the camp operates in compliance with the environmental policies of the company
- Ensure that the environmental strategy is implemented in the camp as defined
Social
- Ensure that the camp operates in compliance with the social policies of the company
- Ensure that the social strategy is implemented in the camp as defined
Safety and Hygiene
- Manage all emergency situations in the camp in accordance with the company procedures
- Manage all aspects of the camp in accordance with the legal requirements in Namibia
EXPERIENCE AND QUALIFICATIONS
- Minimum of 5 years of lodge management experience
- A keen understanding of the ethos of bush life, with a plainly apparent respect and Compassion for conservation
- Business level fluency in English
- Financial and administrative skills and experience will be an advantage
- Computer literate (Microsoft Word, Excel, Power Point)
- Valid driver’s license
Should you wish to apply, please email your latest CV and motivation to colin@abcworldwide.com