Brief CSSR Job description

• Work for a prestigious airline brand on various work streams
• Assistance to passengers with pre & post flight departure travel-related queries in customer relations department in Spanish & English languages
• Work on airline reservations systems & handle voice calls, written correspondence and other multimedia channels daily
• Fully paid product and systems training provided
• Daily interactions with international passengers with queries and compliments
• Required to meet specific key performance indicators and meet expected client service levels
• Demanding and time-sensitive call centre environment

Requirements

• Native level fluency in Spanish language: Verbal & Written skills essential (Advanced/Fluency level)
• Located in South Africa
• Permanent residence permit / South African ID holders preferred
• VISA candidates will be considered for foreigners residing in South Africa
• Excellent Computer literacy & technical skills
• No criminal record
• Flexibility to work shifts
• Previous customer service experience preferred

Employment terms and conditions

1. Work from Home
   • Client will provide laptop
   • Candidate must have fibre / stable ADSL internet connectivity and cover internet costs
2. Full-time, permanent contract: 40 hours per week; 8 hour per day (Part-time employment may be considered – minimum of 20 hours per week)
3. Working hours: Monday – Friday 08h00 – 19h00 including weekends (09h00 – 17h00). EU daylight savings will apply. Rotational weekends and shifts. *Shifts may be subject to change depending on client requirements.
4. Training: 4 weeks (Fully Paid). Training will be conducted remotely via MS Teams / Zoom.
5. Probation period: 4 months

To apply, please provide the following:

• Updated CV
• Copy of ID/PR/VISA that permits you to work
• Language assessments will be carried out during screening by the recruiter
• Proof of internet (for work from home applicants)