Building relationships is vital. Your role will be to maximize hotel profitable revenue, ensure day to day procedural operations completion and that guest satisfaction is achieved.

Minimum Qualifications / Experience / Skills

• 3-5 Years of experience in the hospitality Reservations operations
• Ability to effectively communicate with others in English (written and spoken)
• Proven experience in a Reservations position, ideally within a hospitality environment
• Good leadership skills with a hands-on approach
• Ability to work individually and as part of the Team
• Skilled with Microsoft Office software, especially in Excel

Key Roles Responsibilities and Competencies Required

• Answer telephone enquiries in a warm friendly tone-manner
• Accurately process bookings, cancellations and sending confirmations
• Accurately checking availability of required services to avoid overbookings
• Responding to bookings from all Online distribution channels and platforms
• Knowledgeable of Online portals extranets such as Booking.com, Expedia etc
• Ensure web site booking process is maintained up-to-date and functional
• Promote specials on various platforms that is being advertised by the Company
• Follow up Provisionals and ensuring payments are received prior arrival
• Preparing and sending 10 Day Weekly Arrivals listing once every week
• Adhere to email turnaround times
• Liaise within the Team and Properties regarding special requests, dietary requirements or any special needs clients have
• Booking of extra services such as Transfers and Tours
• Maximize guest satisfaction and comfort, delivering a positive and responsive approach to enquiries and problem resolution
• Ensures that all Month-end Revenue reports are accurately produced and processed
• A positive, adaptable and communicative personality
• Ability to handle multiple challenging priorities and assignments
• Ensures that budget targets are consistently achieved within the Team
• Strong Attention to Detail and Innovation for Results