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Supply Chain & Sales Administrator Reference No: 735654842 | Cape Town, South Africa | Posted on: 28 September 2022

12 Months limited contract with 6 months’ probation Responsibilities Purchase order placement and incoming goods receipt recording Interacting with suppliers regarding scheduled deliveries and purchase price validation Interacting with logistics companies regarding delivery processing and documentation Incoming and outgoing freight calculation and brokerage Preparation of quotations, client follow up, product and stock consulting and order confirmation to clients Supplier and customer data maintenance in the various system platforms Entering, processing and billing of customer orders Ensuring the execution and dispatch of orders on schedule (in coordination with logistics and customers) Document filing and administrative as well secretarial tasks in the internal sales office Qualifications Matric Relevant Tertiary Education is an advantage Sales or Admin experience is an advantage Excellent English skills, Afrikaans is an advantage Willingness to work in a fast-paced, customer facing environment Ability to organize, prioritize and effectively multi-task daily and meet deadlines Assertive, confident and clear communicator – via email, phone and face-to-face Highly proficient with desktop applications such as Adobe Acrobat Professional, MS Office, and Internet Explorer including an ability to learn new IT systems Must have valid state driver’s license   Benefits Competitive compensation Attractive vacation arrangements Career path opportunities for top performers in a growing industry   Should you meet all the requirements and wish to apply, please send your latest CV, qualifications and motivation to diane@abcworldwide.com
Salary: Negotiable

Head of Intermediated Distribution (IFA) Reference No: 3951696770 | Johannesburg, South Africa | Posted on: 26 September 2022

Urgently in need of a Head of Intermediate Distribution (IFA) Main job purposeThe Head of Intermediated Distribution role is to develop implement and successfully deliver the company's intermediated distribution strategy and value proposition that will position MI as a preferred partner in our chosen segment leading to accelerated, sustainable growth. The channel has two strategic legs; Retail and specialist short-term insurance IFA’s which includes Strategic partnerships which include the company’s retail tied agency force (MFP) as well as motor manufacturers such as MBFSA.Key responsibilities• Develop and execute the intermediated distribution (IFA) strategy and unique value proposition for IFA and strategic partnership channel. • Develop, track and execute the agreed strategy against monthly, quarterly and yearly revenue targets (KPIs) & other performance metrics in line with the company’s objectives as agreed from time to time.• Define, develop, implement, and embed the IFA unique value proposition and partner framework• Manage, control, motivate and drive the distribution team operating from all our regional offices, implementing a functional structure with the Provincial Executives (PE) to ensure total coverage, optimal functioning whilst managing the potential channel conflict with the regional tied agency network.• To ensure that each Specialist Marketing Advisor (SMA) has a sound business plan for his/her geographical area and opportunity set that is aligned to the channels objectives and assist with the implementation and successful execution.• To equip and enable SMA’s with market leading information, presentations, and other relevant industry information to offer unique thought leading materials to their panel• Together with marketing and communication develop an IFA marketing and communication strategy that will enable the IFA marketer to leverage from MI material and information to better deliver to their clients and enable there business.• Assist with development of brokers / agents wishing to enter STI market.• Strategic participation in SSD Manco• Collaboration with the call centre sales enablement structure to ensure excellent service and sales support to all independent intermediated channels.• Understand and “master” the concept of “Matrix” management.• Help identify or facilitate broker joint venture / strategic partnership opportunities• Explore and identify alternative distribution opportunities• Manage Partner relations with key business owners, internal and external stakeholders2• Establish an executive reporting cycle and framework that encompasses each focal area; measuring growth initiatives, partner practice efficiencies and adoption of Momentum Insure value proposition• Identify new partnership opportunities that align with Momentum Insure market segment, value proposition and growth intentions• Provide market intelligence and competitor intelligence.• Ensure that the targeted cost of distribution for each intermediated channel is achieved in line with the company’s long-term targets. This includes annual review of distribution and other fees paid to internal and external partners and stakeholders in these channels.Stakeholder Management:• Representative of the Momentum Insure distribution function at external distribution partner engagements, including formal engagement with partner executive teams• Work collaboratively with cross-functional teams including marketing, internal operations, product development to make accurate, informed decisions.• Review partner practices with the intention to improve practice efficiencies, new business growth and client retention• Direct involvement in the formulation of partner strategies and aligning insurer resources to support strategy• Contribute to sustaining a competitive edge through external networking and benchmarking and representation on related forums• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional partner experience.• Regular engagement with key internal and external stakeholders to identify and solve for partner business needs• Identify, articulate, and assist with managing FAIS related risks to partnersGeneral Management:• Implement and provide feedback on the effectiveness of financial policy, practice, and procedure• Effective allocation and utilization of financial resources• Marketing: liaise with partner marketing function to ensure presence in partner campaigns and co-create marketing material to support IFA initiatives• Monitor effectiveness of partner onboarding and skills development programs• Establish communication framework to partners: ensure constant and effective communication to partners  Requirements 5-10 years senior management experience within a distribution or sales functionKnowledge of both personal and commercial insuranceKnowledge of binder systems and operationsKnowledge of marketing principlesKnowledge of insurance regulatory framework   Contact Person James Knoll james@abcworldwide.com 
Salary: R1100000 to R1500000

Head of Corporate Actuarial Reference No: 265824651 | Johannesburg, South Africa | Posted on: 26 September 2022

Urgently in need of a Head of Corporate Actuarial  Role Purpose The individual will be responsible for regulatory reporting, reserve setting, reinsurance and forecasting within Company. Responsibilities and work outputs · Report to the regulator regarding solvency and related matters. · Play a leading role in the analysis and preparation of internal and external reporting material · Set technical reserves relating to internal management accounts, public disclosed accounts (IFRS 4 & 17) and regulatory reporting. · Own the technical disclosures where it is dependent on actuarial insight as required by IFRS17 · Own the determination of initial estimates of loss, specifically where they impact management accounts. · Build and maintain forecasting models to assist in the business planning, budgeting, capital management and ORSA scenarios in the business. · Control the placement of reinsurance for the entity. This includes broker relationship, panel selection, treaty structure and facultative placement. · Support and liaise with the Risk Management and Head of Actuarial Function teams. · Maintain and develop the necessary capital modelling capabilities and statistical models to support effective Risk, Solvency and Capital Assessments, including the assessment of the solvency needs of Momentum Insure. Competencies and skills required · Good communication skills (written and verbal) · Independent self-starter · Good analytical and technical skills · Ability to work accurately under pressure · Ability to work well in a team and independently · Applicable legislative and regulatory framework knowledge · Strong knowledge of Solvency Assessment and Management (SAM) practices and principles · Knowledge of International Financial Reporting Standards (IFRS) 4 & 17 concepts frameworks and methodologies including risk management principles · Understand the financial services industry and environment as well as the technological environment to be able to shape the business strategy around solutions and technology · Understand the key issues that drive business success and how they impact on the commercial viability of potential ventures and the profitability of the business   Experience and Qualifications · A degree in Actuarial Science · Good progress along obtaining Fellow of the Actuarial Society of South Africa (FASSA) or similar. Individuals with good progress in this direction will also be considered. · Microsoft Office skills · SQL skills would be an advantage · 5 - 8 years’ experience in an actuarial environment within the Short-term Insurance industry, with at least 3 years’ experience in corporate side. · 2 – 3 years of managerial experience(advantageous)   Contact Person James Knoll James@abcworldwide.com 
Salary: R1000000 to R1400000

Key Account Manager - Power Tools Reference No: 2590005098 | Johannesburg, South Africa | Posted on: 23 September 2022

JOB DESCRIPTION The purpose of the Key Account Manager – Power Tools, is to help develop sales opportunities with key account customers. The KAM’s authority include:   Develops new business segments and new customers Decides on customer and market processing strategy Negotiates terms and contracts with the major customers Duties may include but are not limited to: Responsible for the turnover and profit of the assigned accounts Responsible for the customer P & L Negotiation of terms and contracts with the major customers Sales and listing, such as innovations and promotions Negotiation on local, customer-specific advertising activities, promos etc. Implementation of trade fairs and support catalogue creation Tasks in the field of logistics and finance (credits, open receivables, etc.) Information flow (internal – Retail Marketing Managers, Business Units, logistics and external service, external - customers etc.) Control of relevant KPIs and compliance with budgets Transfer of local requirements and questions to Country Business Director (CBD) Responsibility for customer and market processing strategy Development of new business segments and customers Planning of turnover, profit and quantity as well as commenting to CBD Strong coordination with all other business unit KAM’s for respective customers Developing customers online sales activities, potential of developing online pure players as well Organizing product sales trainings to customers Experience Required 5 years+ Work experience in sales in a similar role and sector Solid track record in having managed large customer accounts successfully Strong strategic and analytical skills Fully competent on MS Office packages Ability to communicate on all levels, fluent in English speak / read & write and Afrikaans speak / read & write Personal Characteristics Willingness to learn and broaden knowledge and keep up with the industry requirements Customer service centric mind-set Entrepreneurial thinking, ability to work self-directed Team player but independent where required Ability to work under minimal supervision & high pressure Enjoys working with data i.e., analysis Deadline, target & process driven Courageous and able to challenge status quo Good presenter and communicator Attention to details and analytics Willingness to travel regularly away from home Good command of the Afrikaans language QUALIFICATIONS Grade 12 / Matric Certificate and a Bachelor’s degree in Management or related field   Should you wish to apply for this position, please email your latest CV and motivation to diane@abcworldwide.com
Salary: Negotiable

Broker Consultant Reference No: 4202115690 | Durban, South Africa | Posted on: 20 September 2022

Position – Broker Consultant Location – Richards Bay/KZN Salary – market related Main purpose - The main purpose of this position is to increase group sales of the range of products through building relationships and superior client service to independent brokers and corporate clients. Qualifications: Matric NQF 6 qualification/3-year relevant tertiary qualification will be an advantage. Regulatory Examinations (RE5) for representatives. 60 FAIS Credits or alternatively full FAIS recognized relevant qualification (DOFA dependent). Requirements and knowledge: Class of Business training in Category 1 life and friendly societies. Product Specific training in Category 1 life and friendly societies. Minimum 12 hours of Continuous Professional Development (CPD) per CPD cycle. Excellent knowledge and understanding of insurance legislation. Computer Literacy (MS Office package). Valid driver’s license and own vehicle. Sound knowledge of long-term insurance or employee benefits products. Knowledge of underwriting processes. Minimum of five (5) years’ experience in the insurance industry preferable in the group funeral or group risk market. Broker consulting, trade unions, funeral parlours experience in an insurance company. Experience in establishing contacts and relationships with decision makers within funeral group business. Proven Sales track record.
Salary: Negotiable

Late Stage Collections Agent Reference No: 1301984324 | Kuils River, South Africa | Posted on: 20 September 2022

Company based in Kuilsriver, Cape Town Position - Late Stage Collections Agent The main purpose of the role is to telephonically contact delinquent/arrears customers to make a suitable payment arrangement to achieve the business objectives. Main Activities: Outbound SLA and work queues Servicing outbound calls effectively Achieve daily collections targets and monthly KPA targets Payment Negotiations Effective negotiation to ensure account rehabilitation in an efficient and professional manner Prevent account roll forward, reduce account balance in the respective service Customer Service To advise customers on product, legislative and account related queries To achieve customer satisfaction at all times To action customer instructions in an efficient and timeous manner To action administrative requirements related to customer account management Adherence Adhere to workforce schedule i.e. lunch and body breaks Adhere to all Company Policies and Procedures i.e. Absence Management, House Rules, Disciplinary Policy as set out by the business Qualification: Must have a Senior Certificate – Grade 12 Experience: Must have at least 2 years Late Stage Collections experience in the call centre environment Functional Knowledge and Skills: Software: Must be efficient in Account Management Debtor Systems Excellent verbal & written communication skills Strong problem solving and negotiation skills Understanding of the Retail Credit Account Management business Ability to work in a highly competitive and dynamic environment
Salary: Negotiable

Payment Operation Analyst - Online Gaming Industry Reference No: 13999629 | Cape Town, South Africa | Posted on: 20 September 2022

Our client is proud to offer industry leading Customer Service, Risk/Fraud and Tech Development services to our international client base. Our expertise lies in delivering world class multilingual customer support 24/7, maintaining strict Risk/Fraud processes and developing state of the art technological designs and features. We hire experienced top talent people which enables us to offer exceptional business services, while enjoying a “work hard play hard” engaged environment.   Purpose of the Role Managing all payment-related queries and concerns   Key Responsibilities • Compiling and maintaining all Payment concerns and following up on them • Identify area of concern and escalate accordingly • Liaise with Finance regarding Missing transactions • Liaise with Payment Operations for all technical actions for the account & system • Keep a daily check on transactions and transactional trends • Regular follow-up on all queries raised with different departments and teams • Point of Contact for the support team with regard to all payment queries • Assisting Risk team with all Deposit and withdrawal queries • Usage of Payment Portals for transaction monitoring and identification   Essential Criteria • Experience of working in an e-commerce business • Knowledge of Payment Systems associated with deposits and withdrawals • Experience in the field of analyses and investigation • Willingness to work rotational shifts   Advantageous • Experience in working for an international contact center • Ability to work in a multi-dimensional environment   This position requires trust and honesty it has access to customer details - therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore, a qualification verification check will be done. This will be done in a confidential manner, and solely for the purposes of verification   Should you meet all the requirements and wish to apply, please send your latest CV and motivation to colin@abcworldwide.com
Salary: Negotiable

Senior Back Office Engineer Reference No: 170841645 | Cape Town, South Africa | Posted on: 20 September 2022

Company based in JHB Position - Senior Back Office Engineer Salary Range – R45 000 – R50 000 Must be prepared to travel to lodges on occasion. Start Date: ASAP REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES (AT LEAST 5 YEARS) Designing, implementing and maintain complex IT systems. Experience administering Virtualisation technologies (VMWare preferred). Experience supporting MS 365 environments. Enterprise Security Services (Endpoint, Server protection). Experience implementing and supporting Microsoft products including Active Directory, LDAP, Exchange, Remote Desktop Services, and IIS. Messaging fundamentals (Mimecast SMTP, DMARC, DKIM, SPF). Enterprise storage management (EMC, EqualLogic, iSCSI, LUN, Load balancing) Network Design – Routing, Switching (VLAN, STP PoE), IPv4 (DHCP, DNS, Subnet), Firewalls. Strong documentation and policy writing skills. DESIRED EXPERIENCE & QUALIFICATION VMWare certified, MCSE, CCNP, ITIL certified Microsoft 365 certified, MS Azure, SharePoint Project management experience Experience with Disaster Recovery Experience in administering cloud platforms PERSONAL ATTRIBUTES: Willingness to find valuable work and pursue positive outcomes without instruction Able to work fast and accurate Able to navigate complex challenges and implement strategic solutions Inquisitive, intelligent, intuitive, honest, determined, articulate, meticulous  
Salary: R45000 to R50000

Channel Manager Reference No: 1776874887 | Johannesburg, South Africa | Posted on: 19 September 2022

Urgently in need of a Channel Manager! LOCATION: JHB Our client, a fast-growing multi-channel communication platform company, is looking to employ Channel Managers to join their team.  PURPOSE OF THE JOB To increase revenue by assisting channel partners to generate new business. The position focuses on enabling the sales efforts of channel partners in South Africa and abroad through specialist sales support and general enablement services. JOB OBJECTIVES Build and maintain relationships with channel partners Continuously maintain a sound knowledge of the company’s products, commercials, policies, procedures and collateral, in order to enable new business generation via channel partners in accordance with the company’s strategic and profitability goals Develop, deploy and maintain all processes, materials and resources necessary to train and enable channel partner sales teams, including the implementation of an accreditation programme Grow the commercial value of channel partners by working with partners to identify and close suitable leads within partners’ customer bases according to monthly sales growth targets Develop, deploy and maintain all processes, materials and resources necessary to train and enable channel partners to onboard new customers Monitor and manage suitability and performance of channel partners Assist the Partnerships Manager to identify and sign new, suitable channel partners Level of Tertiary Education Matric / Grade 12 – Essential Degree / Diploma: Sales/ Marketing/ Business Management – Desirable   Job-Related Work Experience Demonstrable experience assisting teams to generate new business Experience working in a technology context Proven track record of relationship management 5 years sales experience in a selling environment 2+ years in management positions Job Knowledge Digital media and marketing Channel management Contract negotiation International business customs Technical platform integrations Trends in technology and communication Knowledge of company policies and procedures In depth product knowledge of the company’s software and services Job Skills Persuasion and assertiveness Excellent analytical skills Apply leadership concepts in a work context Apply the organisation’s code of conduct in a work environment Conduct a structured meeting Conflict and dispute management skills Develop administrative procedures in a selected organisation Employ a systematic approach to achieving objectives Good prospecting High-level presentation skills Identify responsibilities of a team leader in ensuring that organisational standards are met Manage administration records Managing expenditure against a budget Microsoft: Excel, Outlook, PowerPoint, Word Monitor the level of service to a range of customers Negotiations and closing skills People skills Prioritise time and work for self and team Sales Skills Sense of urgency Solve problems, make decisions and implement solutions   Should you wish to apply for this role, please email your latest CV  to james@abcworldwide.com
Salary: R30000 to R40000

Assistant Manager Reference No: 1173854708 | Cape Town, South Africa | Posted on: 16 September 2022

Urgently in need of  BPO Assistant Manager/ Team Leader (George area) Basic Function Drive overall performance and manage International Insurance voice processes. Responsible for supervisory support, escalation/complaint handling and delivering results as per Service Level Agreement targets / timelines. Produce reports to gauge process performance and lead process meetings / calls. In addition to call service levels, customer satisfaction and voice quality on calls will be key metrics to be focused on. Attrition management will be a prime deliverable. Role / Responsibility Manage teams Ensure customer satisfaction and productivity Meet targets Motivate team members Manage complaints Monitor call transactions Provide coaching and feedback to team members Assist new hires Client Interaction, where required Ensure compliance with internal policies and procedures, external regulations and information security standards Collect and provide data for audits Effectively management of workload Competencies & Skills Knowledge of the function, process and systems Coaching and Feedback ability Excellent communication skills Effective operations management Previous experience in a similar environment is preferred Values & Behaviour Customer Service Orientation Quality Orientation Empathy for effective on the job coaching and feedback Work Experience Requirements Minimum 3 years of work experience in BPO/ Call Centre Should have at least one year of supervisory experience in International Call Centre, preferably and International client domain and Insurance, Collection or Utilities experience  Education Requirements Grade 12/Graduation (in any stream) or diploma with a minimum of 12 years of education Contact person James Knoll Email address - james@abcworldwide.com Business WhatsApp - 074 644 4500  
Salary: R17000 to R21000

SME Trainer/ Advisor Trainer Reference No: 527283053 | Cape Town, South Africa | Posted on: 16 September 2022

In need of Advisor/ SME Trainer  (Call Centre) (George Area) The primary role of the job is to educate and produce competent staff to deliver client-set requirements. The job focuses in transferring process knowledge and its related skills essential to accomplish tasks needed for production. It is also responsible for providing assistance in the following: developing and improving the process-specific curriculum, conducting training needs analysis, creating content to meet the client-set updates, organizing cross- and up-skill training, and reporting to process owners Needs Lead and co-lead new hire classes and continuing education training for both new hire trainees and tenured agents Monitors and completes daily attendance tracking during the entire process training until nesting Campaign experience - Insurance or Utilities  Formulates effective activities, exercises or assessments for learning improvement Monitors and evaluates operations, programs, processes and/or practices for quality and effectiveness; make recommendations for improvement Ensure compliance to client and organizational policies and procedures Maintains consistent and professional communications skills with supervisor, manager, operations management, peers and trainees/agents Deliberate to identify new hires’ needs in training and nesting Monitor trainees’ post-nesting performance for the first 3 months after being endorsed to operations Deliver the training content/context based on the agenda/curriculum Demonstrate effective leadership to individuals including new hires and tenured agents Implement and demonstrate efficient training methods Collaborate with the team for effective knowledge and skills transfer indispensable to the process and business needs Participate in client calls and visits with the supervisor’s guidance Collaborate with the quality and operations teams for process improvement Conduct team huddles and provide floor and online support on process updates Develop and implement an effective system for process updates as and when required by the process/clients Education Matric  and above Experience  At least 12 months in BPO/ Call Centre environment  Please send contact details to  James Knoll james@abcworldwide.com  
Salary: R10000 to R15000

Quality Analyst Reference No: 3576140077 | Cape Town, South Africa | Posted on: 16 September 2022

Urgent need of an Quality Analyst  (George Area) Requirements Monitoring of transactions as per process guidelines Campaign experience in Insurance or Utilities Monitor transactions as per targets and guidelines Provide coaching and feedback to consultants following audits Prepare quality presentations and reports as per requirement Collecting and analyzing trends and patterns Review and analyze quality results to identify development areas Propose action plans based on findings for improvement and assist implementation in collaboration with Operations. Assisting Ops-AM in identifying training needs for the agents and process level issues that can help improve performance Assist the process AM’s in identifying the training needs for the agents Conduct/participate in calibration exercises on regular basis Handle incoming calls for process as and when required Participating in team huddles and providing brief on Quality performance in the process Brief new agents joining the process and explain how the quality functions operates in the process. Co-ordinate all process improvement initiatives Work Experience  Candidate should have a minimum of 12 months of work experience in a BPO environment preferably in an Insurance process/ account Education Matric  Contact person James Knoll James@abcworldwide.com
Salary: R10000 to R15000

Broker Consultant Reference No: 3178561920 | Richards Bay, South Africa | Posted on: 16 September 2022

Urgently looking for A Insurance Broker/ Business Development Consultant  Purpose The main purpose of this position is to increase group sales of the range of products through building relationships and superior client service to independent brokers and corporate clients Working Requirements and Knowledge Class of Business training in Category 1 life and friendly societies.• Product Specific training in Category 1 life and friendly societies.• Minimum 12 hours of Continuous Professional Development (CPD) per CPD cycle.• Excellent knowledge and understanding of insurance legislation.• Computer Literacy (MS Office package).• Valid driver’s license and own vehicle.• Sound knowledge of long-term insurance or employee benefits products.• Knowledge of underwriting processes.• Minimum of five (5) years’ experience in the insurance industry preferable in the group funeral or group risk market.• Broker consulting, trade unions, funeral parlours experience in an insurance company.• Experience in establishing contacts and relationships with decision makers within funeral group business.• Proven Sales track record. Key Responsibilities & Behavioral Competencies Key Responsibilities • Sourcing and securing new business opportunities with corporates, unions, churches, taxi associations, funeral parlours, burial             societies and individual clients Sourcing new brokers and maintaining relationships.• Training and ongoing product support to brokers.• Review new business pipeline, follow-up and track by sourcing, issuing and converting of quotations.• Ensuring that the agreed new business targets are met.• Developing and maintaining client relationships in all business levels.• Building relationships with internal departments to ensure superior service is offered to clients.• Ensuring that clear information is given to clients before, during and after a sales deal.• Ensure that there is no unreasonable post–sales barriers faced by clients.• Keeping up-to-date with competitor product and service offering and industry developments.• Dealing with queries and providing information on a range of sales and service issues.• Participating in proactive sales and marketing initiatives.• Consistently striving to engage with clients in honest, Qualifications • Matric.• NQF 6 qualification/3-year relevant tertiary qualification will be an advantage.• Regulatory Examinations (RE5) for representatives.• 60 FAIS Credits or alternatively full FAIS recognized relevant qualification (DOFA dependent).   Contact Person  James Knoll james@abcworldwide.com  
Salary: R20000 to R30000

Sales WFH Reference No: 3230744151 | Cape Town, South Africa | Posted on: 16 September 2022

Position: Sales WFH Please forward your CV to – melanie@abcworldwide.com We are searching for driven, hungry candidates that are completely sales driven in sales environment!!! We require candidates that exceed targets and are top performers!!! Main Responsibilities: Selling different insurance products telephonically Achievement of sales targets and objectives Adherence to Quality and Compliance processes to minimize business risk Build and maintain good client relationships Client offers: UK/US Shifts 24/7 Salary plus incentives Medical Aid and Provident Fund Requirements: Must be a South African citizen Must have Matric Must have 2 years’ experience in sales Must be ITC clear and Criminal clear Must have a clear accent 
Salary: Negotiable

Business Development Executive Reference No: 3640889739 | Johannesburg, South Africa | Posted on: 16 September 2022

Urgently in need of a Business Development Executive    PURPOSE OF THE JOB To increase company revenue through the acquisition of new customers, thus increasing company turnover and profits. The position focuses on direct selling to end-user customers through pro-active prospecting and cold calling. JOB OBJECTIVES To meet and exceed monthly sales targets by sourcing new sales opportunities through prospecting activities, networking and some inbound leads Responsible for the complete sales cycle including Prospecting potential customers Engagement with the customer to understand their needs and requirements Development of professional Proposals Commercial negotiations Closing To meet and exceed activity level targets as per Key Performance Indicator document and execute all required activities to progress prospects into customers Develop a thorough understanding of the products and services that the company offer, and the value propositions associated with these products and services Develop and manage strong relationships at multiple levels within prospects and customers in order to fully understand their needs and requirements Continuously maintain a sound knowledge of the company’s products, commercials, policies and procedures, in order to identify and progress new business opportunities that meet the company’s strategic and profitability goals Ensures that the value of sales pipelines are maintained at a minimum level of 3 times their revenue targets   Level of Tertiary Education Matric / Grade 12 University Entrance – Essential   Job-Related Work Experience Work experience in software sales or Account Management Preferably in the digital marketing space Job Knowledge Knowledge of company policies and procedures Knowledge of digital marketing and IT software industry In-depth product knowledge of the company’s software and services   Job Skills Ability to organize and be self-motivated Analytical and articulate Attention to detail Diploma or certificate Communication skills Contact Person James Knoll james@abcworldwide.com
Salary: R25000 to R27000

Debt Collections Advisor Reference No: 307327168 | Cape Town, South Africa | Posted on: 15 September 2022

Role: Debt Collecting (UK Utilities) Please apply to - melanie@abcworldwide.com Assist clients telephonically with utility bills and outstanding debt. Advise and set payment plans and various packages that suit their needs. Promoting the sale of various types of utility services. Dealing with conflict resolution and providing service delivery. Brief Job Description Call handling, customer support and service delivery Collections – great negotiating skills Excellent communication skills both verbally and written Computer literacy – update systems accurately with relevant information Client resolution skills – able to resolve client queries timeously Competencies & Skills Grade 12 Minimum of 6 months experience as a debt collections/customer service agent/ sales experience Must be available to work rotational shifts, weekends, and public holidays in line with client requirements Clear Credit and criminal record check Remuneration Basic Salary, Medical aid contribution, contribution towards Provident Fund Incentives based on performance  
Salary: Negotiable

Sales Reference No: 1674443735 | Cape Town, South Africa | Posted on: 15 September 2022

Position: Insurance Sales Consultant Based in Bellville Please forward your CV to – melanie@abcworldwide.com We are searching for driven, hungry candidates that are completely sales driven in sales environment!!! We require candidates that exceed targets and are top performer!!! Main Responsibilities: Selling short or long-term insurance telephonically Achievement of sales targets and objectives Adherence to Quality and Compliance processes to minimize business risk Build and maintain good client relationships Ensure commitment to the FAIS Fit & Proper qualification requirements Client offers: Monday to Friday Salary – Basic plus commission Requirements: Must be a South African citizen Must have Matric Must have 2 years’ experience in sales Must be ITC clear and Criminal clear Must have a clear accent
Salary: R12000

Quality Analyst Reference No: 1818339624 | Cape Town, South Africa | Posted on: 14 September 2022

Urgent need of an Quality Analyst  Requirements Monitoring of transactions as per process guidelines Campaign experience in Insurance or Utilities Monitor transactions as per targets and guidelines Provide coaching and feedback to consultants following audits Prepare quality presentations and reports as per requirement Collecting and analyzing trends and patterns Review and analyze quality results to identify development areas Propose action plans based on findings for improvement and assist implementation in collaboration with Operations. Assisting Ops-AM in identifying training needs for the agents and process level issues that can help improve performance Assist the process AM’s in identifying the training needs for the agents Conduct/participate in calibration exercises on regular basis Handle incoming calls for process as and when required Participating in team huddles and providing brief on Quality performance in the process Brief new agents joining the process and explain how the quality functions operates in the process. Co-ordinate all process improvement initiatives Work Experience  Candidate should have a minimum of 12 months of work experience in a BPO environment preferably in an Insurance process/ account Education Matric  Contact person James Knoll James@abcworldwide.com
Salary: R10000 to R15000

SME Trainer/ Advisor Trainer Reference No: 163298794 | Cape Town, South Africa | Posted on: 14 September 2022

In need of Advisor/ SME Trainer  (Call Centre) The primary role of the job is to educate and produce competent staff to deliver client-set requirements. The job focuses in transferring process knowledge and its related skills essential to accomplish tasks needed for production. It is also responsible for providing assistance in the following: developing and improving the process-specific curriculum, conducting training needs analysis, creating content to meet the client-set updates, organizing cross- and up-skill training, and reporting to process owners Needs Lead and co-lead new hire classes and continuing education training for both new hire trainees and tenured agents Monitors and completes daily attendance tracking during the entire process training until nesting Campaign experience - Insurance or Utilities  Formulates effective activities, exercises or assessments for learning improvement Monitors and evaluates operations, programs, processes and/or practices for quality and effectiveness; make recommendations for improvement Ensure compliance to client and organizational policies and procedures Maintains consistent and professional communications skills with supervisor, manager, operations management, peers and trainees/agents Deliberate to identify new hires’ needs in training and nesting Monitor trainees’ post-nesting performance for the first 3 months after being endorsed to operations Deliver the training content/context based on the agenda/curriculum Demonstrate effective leadership to individuals including new hires and tenured agents Implement and demonstrate efficient training methods Collaborate with the team for effective knowledge and skills transfer indispensable to the process and business needs Participate in client calls and visits with the supervisor’s guidance Collaborate with the quality and operations teams for process improvement Conduct team huddles and provide floor and online support on process updates Develop and implement an effective system for process updates as and when required by the process/clients Education Matric  and above Experience  At least 12 months in BPO/ Call Centre environment  Please send contact details to  James Knoll james@abcworldwide.com  
Salary: R10000 to R15000

Data Analyst Reference No: 1597075067 | Cape Town, South Africa | Posted on: 14 September 2022

Urgently in need pf Data Analyst  As a Data Analyst, your responsibilities will include, but will not be limited to:? Strategise and identify ways of improving the overall quality of the data? Develop, implement and enforce data quality best practice guidelines,processes, policies, procedures, productivity standards, providing trainingand resolving operational problems.? Provide analytic and project management support to data qualityinitiatives? Determine business impact level for data quality issues? Provide accurate and appropriate interpretation of data, applyingknowledge to evaluation and analysis.? Analyse data for compliance to design specification (source-to-target) andexpected/anticipated behaviours, identifying quality issues andrecommending solutions? Perform root cause analysis on data issues and recommend data qualitycontrols and long term solutions to resolve gaps/issues.? Review, enhance, and update documentation workflows? Review SQL/ETL code to identify sources of data and the accuracy andcompleteness thereof.? Assist with the improving automated data quality processes and alerts ondata sets and reports.? Actively communicate to internal and external stakeholders or customerson quality issues with regards to the way data is collected, stored,processed or used. ? Assist business teams and management with the development andimplementation of operational metrics, dashboards and reporting RequirementsOur ideal Data Analyst will possess:? BA/Bcom/BsC in Engineering, Statistics, Computer Science, Mathematics,Business or related field.? 1-3 Years as Analyst or experience in Data Quality Management/Validation.? 1-3 Years experience in ETL Scheduling & Migration (preferred Pentaho /Talend).? 1-3 Years experience in MySQL/SQL.? 1-3 Years experience in Tableau.? 1-3 Years experience in Google Suite + Microsoft Office. Knowledge of the following will be advantageous:? Basic Knowledge of Salesforce? Ability to work with both technical and non-technical business owners toget things done.? Strong communication in order to liaise with key stakeholders such as themarketing and sales teams or the Tech team.? Problem solving and diagnostic acumen, strong analytical mind-set.? Acute attention to detail and organisational skills in order to prioritise tasksand relay insights to members of the leadership team.? Ability to self learn to develop required skills. Contact Person James Knoll James@abcworldwide.com Business WhatsApp - 074 644 4500  
Salary: R30000

German-speaking Assistant Teacher at a Kindergarten Reference No: 3707956238 | Cape Town, South Africa | Posted on: 09 September 2022

Age Groups: 3 – 4 / 4 – 5 / 5 – 6 (Grade R)Start Date: Either October 2022 or January 2023Location: Cape Town – CBD & Wynberg   WORKING HOURSMondays – Fridays, 7:15 – 13:45 plus 2,5hrs / week for meetings = total of 35hrs   We are looking for a passionate pre-school assistant teacher who: has relevant teaching degree (N4, N5 or higher in ECD) OR is currently studying in the ECD field OR has ECD relevant certificate, e.g. language development, ECD training ideally has experience with Pre-School children on mother tongue level has a passion for assisting or teaching learners in the relevant age group has very good references is able to support a high standard of teaching and learning is open to (and has experience with) modern technology (Outlook, iPads, Teams, etc.) has a clear police clearance the ideal candidate is South African or has a work allowance / permanent residence in South Africa   With the current visa situation, we are hesitant to accept applications from persons without a valid work visa.   Should you wish to apply for this position, please email your latest CV and motivation to diane@abcworldwide.com
Salary: Negotiable

German-speaking Travel Concierge Reference No: 4021360647 | Cape Town, South Africa | Posted on: 08 September 2022

Purpose of the Job To represent the company and provide a meet & greet and concierge service to travellers.   Scope To represent the company in accordance with the standards and requirements.   PRINCIPLE ACCOUNTABILITIES & RESPONSIBILITIES Meet and Greet To meet and greet travellers at Cape Town International Airport Ensure that signage for travellers is presentable and visible to arriving travellers Escort travellers to their vehicles and/or accompany guests to place of accommodation Assembling Group travellers and escorting groups to their vehicles   Customer Service Prepare personalized welcome documentation for travellers including 24-hour emergency contact details Meet with travellers within 24 hours of their arrival at their place of accommodation (within reason) and brief travellers on their itinerary Check services booked and reconfirm where necessary Receive and resolve any complaints from travellers Manage calls received on the 24-hour emergency contact Provide support to travellers throughout their journey Provide support in case of accidents and sickness   Concierge Services Gain an understanding of the travellers’ needs Suggest appropriate activities, restaurants and excursions Arrange gifts for special occasions Manage and resolve client complaints Provide support in case of accident/illness of travellers Manage emergency support phone 24/7   Administration Full understanding and follow-through of all divisional procedures and policies Submit timeous reports as requested and adhere to deadlines Maintain complete confidentiality with all company intellectual capital   Teamwork To build and maintain good relationships within the team Pro-actively get involved Assist in areas of expertise Flexibility to assist colleagues out of normal office hours, when and if required   Learning and Development Continuously develop product knowledge, attend industry events / seminars / conferences, and participate in supplier workshops, educationals and trade shows Keep abreast of industry trends Attend all internal training interventions   Values Passion – Energy and Excitement and enthusiasm in all we do! Innovation – Our desire to make changes by introducing new methods, ideas or product for the benefit of all stakeholders Respect – I value myself and others (stakeholders), the environment and diversity that surrounds me daily Environment – Our responsibility to the natural world and the impact we have on its condition Integrity – Our consistency and honesty based on making decisions, regardless of the situation or consequence Diversity – Believe in Difference *Value Difference *Age, Gender, Race, Religion, disability or sexual orientation Stakeholder Driven – Our accountability and responsibility towards anyone that affects or is affected through our actions   Qualifications and Expertise Matric / Grade 12 Previous Guiding experience would be an advantage Strong knowledge of the city and surrounds, as well as activities and entertainment available Knowledge of TDM products Knowledge of the company's policies and procedures Fluency in German and English is essential Ability to negotiate with suppliers for availability & special services Good South African and Regional geographic knowledge   COMPETENCY REQUIREMENTS: PERSONAL & TECHNICAL Must be presentable in terms of appearance Attention to detail is essential A mature approach when dealing with people Confidentiality, tact, and discretion when dealing with people Excellent planning and organisational skills Good verbal and written communication skills Integrity and Honesty Good interpersonal skills Good Problem-solving skills Negotiation and liaison ability Research skills
Salary: Negotiable

ACTUARIAL SPECIALIST Reference No: 2380489235 | Johannesburg, South Africa | Posted on: 07 September 2022

Urgently looking for an ACTUARIAL SPECIALIST! Role Purpose To be involved in all aspects of actuarial management of a short-term insurer with a focus on pricing and product development, including business intelligence, underwriting and other ad-hoc commercial involvements. This is a broad, technical role with opportunities to develop in a range of directions.   Responsibilities and work outputs Collect data from various sources and assess the completeness and accuracy of the data Perform data analysis and advise on appropriate actions to be taken Perform detailed statistical investigations using specialised software Assist in the implementation of various products on the chosen LOB system across all regions Devise methods and strategies to implement and monitor underwriting controls across various regions • Devise and monitor the success of rate making and renewal strategies Assist with the cross-population of skills and ways of work that could find purpose in wider application • Build and maintain good working relationships with management across various regions Ensure adherence to escalation procedures and mandates on system Design and develop products and processes that would suit the opportunities identified Develop and manage a spectrum of partners that MMI could leverage off in designing the solutions to various identified opportunities Competencies required: Analytical Planning & Organising Problem Solving Producing Innovative solutions to problems Action Orientation Persuasiveness Effective Communication (written and verbal) Flexibility Resilience Personal Motivation Accountability Good interpersonal skills Financial Acumen Additional Information Enthusiastic and passionate about the job and the company Energetic and a quick worker Strong sense of Integrity and honesty Ability to respect confidentiality Deadline and results oriented Organised, self-disciplined and self-motivated Experience and Qualifications Experience in short-term insurance Bachelor's degree in Actuarial Sciences, Science, Finance Commerce or Business Sciences Basic programming skills would be advantageous Location The above-mentioned position is currently available at our office in Centurion.   Contact person James Knoll james@abcworldwide.com WhatsApp number 074 644 4500
Salary: R600000 to R800000

Portuguese Customer Support - Online Gaming Industry Reference No: 4040528083 | Cape Town, South Africa | Posted on: 07 September 2022

Must have South Africa Citizenship or Permanent Residency Hybrid working Model - 3 days Office / 2 days home Job Description An established International Contact Centre online gaming company in Cape Town CBD, is looking for a Portuguese-speaking Customer Service Agent to join their international team. This exciting opportunity is ideal for the young professional, who wants to gain valuable experience in a multi-disciplinary environment, work with cutting edge technologies, while serving the European market in the online gaming industry. Key Performance Areas: Identify the needs of the end user Answer chats, calls, and respond to emails in the Portuguese language Research required information using available resources Manage and resolve customer complaints Provide customers with product and service information Enter and update customer information into system Identify and escalate priority issues Follow up customer calls where necessary Your duties will include but not limited to: Promotion driven interventions, inbound (and/or outbound when required) Financial information, gaming advice, and review for additional offers, proactive value adds Customer relationship building and management by maintaining customer notes and paying attention to customer cues Responding promptly and interact effectively with casino customers via a different number of channels, namely calls, emails, webchats, social media You will be required to stay abreast with customer centre SLA's as teamwork will be required to maintain and exceed the expectations set. Ensure that more complex customer issues are followed up and resolved in a timely manner (by following defined escalation path when required) Knowledge and Skills: Strong customer service skills; ability to create rapport with customers, via telephone, live-chat, and email Fluent in spoken & written English/Portuguese (mother tongue level) Strong communication skills (verbal and written) - especially empathy, active listening skills, with the ability to "read between the lines" Excellent organization, multi-tasking and time management skills A proven ability to see problems through to their resolution An excellent history of attendance and adherence to work schedules Demonstrated literacy in MS Office (Outlook, Word and Excel) Prioritize tasks in a busy environment Proven passion for customer service and excellent CRM skills Pro-active, organized and strong personal drive Qualifications and Experiences: Completed Matric Customer Service Experience – 1-year experience Previous Call Centre work (an advantage) Previous working experience in the online gaming industry a definite advantage Valid driver’s license and own transport is advantageous Ability to work rotational shifts Shift work on rotation: 6 am - 2 pm 2 pm - 10 pm 10 pm - 6 am
Salary: Negotiable

Director of Sales - Travel & Tourism Reference No: 4061922143 | Cape Town, South Africa | Posted on: 07 September 2022

Role The role of the Sales Director is to ensure the effective and efficient control over the growth plan of the organisation by identifying, developing, and implementing commercial strategies to accelerate growth. The key aspects of the role relate to increasing enquiry to customer conversion, overall customer satisfaction, and strategic project operationalisation. The ideal candidate will have an entrepreneurial mindset, strong leadership skills, coupled with strong analytical and numerical skills that can turn data into actionable insight. The ideal candidate will also be a creative strategist with excellent organizational abilities. The role requires both a strategic conceptualisation focus and the ability to motivate and enable teams to execute. The Sales Director is a close partner to the Managing Director, and together with the MD will report strategic and operational aspects to the Company’s board of directors. Responsibilities Overall responsibility for the team’s sales performance against targets, motivation and well-being: Designing and implementing strategic plans to reach sales targets Team motivation and a structure to promote individual salesperson management Developing and promoting weekly, monthly, and quarterly sales objectives Enable sales teams to cultivate lasting relationships with customers to grow customer loyalty Drafting detailed and accurate sales reports Develop a deep understanding of competition and apply knowledge strategically Own the Sales Fix methodology and continue to roll out, promote and monitor Oversee funnel metrics per sales and sales pod and manage accordingly, to continuously improve Development of monthly and annual sales targets, per sales member and continuous monitoring thereof Initiating, critiquing, and constantly improving existing sales process to drive improvements/innovation Identify sales and product knowledge and skills gaps; develop individual based development plans for sales members. Coach, mentor and train accordingly Product mix optimization in line with agreed product strategies Adapt remuneration models where necessary to align to driving sales performance and motivating sales staff Ensuring adoption of sales best practices as developed by the organization,  to achieve: Continuous improvement of sales conversion rates through product mix optimization, drive gross profit margins per booking Drive the organization’s value proposition in line with company’s strategy Outsource the development of the required knowledge and skill, when required Drive sales activity to improve overall client net promoter scores (NPS)   Qualifications Degree Experience required 12-15 years post degree experience; or relevant experience with an MBA 7+ years managerial experience Proven experience as Sales Director Proven experience in B2C sales Solid knowledge of performance reporting and financial/budgeting processes Travel experience is advantageous but not a prerequisite Skills and Competencies Strong analytical / numerical ability / commercial acumen Commercial drive and awareness partnered with a strategic mindset Proven experience in B2C sales and managing relationships with key clients Solid knowledge of performance reporting and financial/budgeting processes Excellent organizational and leadership skills Outstanding communication and interpersonal abilities Entrepreneurial and Commercial Thinking Deciding and Initiating Action Working with People Relating and Networking Persuading and Influencing Presenting and Communicating Information Analysing Creating and Innovating Formulating Strategies and Concepts Planning and Organising Adapting and Responding to Change Coping with Pressures and Setbacks Achieving Personal Work Goals and Objectives Proven coaching and mentoring skills (advantageous Should you be interested please send a copy of your updated CV and motivation to miriam@abcworldwide.com
Salary: Negotiable

Head of Sales - Travel & Tourism Reference No: 613039814 | Cape Town, South Africa | Posted on: 07 September 2022

Role Summary The role of the Head of Sales is to provide day to day leadership to the Sales team. Working closely with the Sales Director, the ideal person will execute commercial strategies to accelerate growth. The key outcomes are to increase enquiry to customer conversion, overall customer satisfaction. The ideal candidate will have strong leadership, analytical and numerical skills.   Key Areas of Responsibility Strategy Together with the Sales Director, help to translate Go2Africa business strategy into sales strategy with clear objectives for the sales teams aimed at achieving targets, maximizing profitability and improving conversion rates Sales Leadership Provide day to day leadership to the sales team Develop KPIs per sales member and manage accordingly. Development of monthly and annual sales targets and per sales member Initiating and critiquing sales process to drive improvements/innovation Product mix optimization in line with agreed product strategies Overall responsibility for the team’s sales performance against targets. Develop remuneration models that are aligned to driving sales performance and motivating sales staff. Ensuring adoption of sales best practices as developed by the organization, to achieve: Continuous improvement of sales conversion rates Through product mix optimization, drive gross profit margins per booking Together with the Sales Director, help drive the organization’s value proposition in line with company’s strategy Role Profile – Head of Sales Identify sales and product knowledge and skills gaps; develop individual based development plans for sales members. Coach, mentor and train accordingly. Together with the Sales Director, help drive sales activity to improve overall client net promoter scores (NPS) PERSON PROFILE   Qualifications Degree or Diploma is advantageous   Knowledge of Africa and Indian Ocean Islands tourism and travel sales analytics and business actions Online sales CRM or customer experience knowledge Customer service Strategy development Coaching and mentoring Business and financial Acumen Customer, competitor, and industry analysis Market knowledge/ competitive intelligence   Experience Minimum of 7+ Years sales management experience Proven sales management track record Retail (B2C) sales experience Luxury / high net worth segment experience Consultative or advice-based sales experience   Skills & Competencies Proven experience in B2C sales and managing relationships with key clients Solid knowledge of performance reporting Excellent organizational and leadership skills Outstanding communication and interpersonal abilities Deciding and Initiating Action Working with People Persuading and Influencing Presenting and Communicating Information Analysing Creating and Innovating Planning and Organising Adapting and Responding to Change Coping with Pressures and Setbacks Achieving Personal Work Goals and Objectives Proven coaching and mentoring skills (advantageous)   Should you be interested please send a copy of your updated CV and motivation to miriam@abcworldwide.com  
Salary: Negotiable

General Manager Lodge - Hospitality Reference No: 2918234830 | White River, South Africa | Posted on: 07 September 2022

Take charge of the operations of the lodge and all its departments.   As the General Manager, one should act as the bridge between all lodge departments, management, employee’s, and the Board. While co-ordinating the operation, you will also ensure that the guests have a memorable stay.   Directly and in-directly supervise all the employees and ensure proper execution of all offices and related duties.   Direct all the employee’s and co-ordinate the activities of the front of house, back of house, bar, kitchen, laundry, guest services and maintenance departments.   Must have an excellent level of commercial awareness and be able to build and maintain relationships with local and international guests and will also be responsible for highlighting short/medium/long-term issues to the Board and to help in finding solutions.   Responsible for the management of all aspects and functions of the lodge, in accordance with lodge standards and policies.   The General Manager is also required to assist in the preparation of the monthly and annual budgeting and forecasting processes and reports as well as being able to stand in for the Manager/s, of administration, food & beverage, client liaison and front and back of house when required.     DUTIES AND RESPONSIBILITIES   Ensure smooth and efficient operations through prompt, effective and proper service to achieve maximum room revenue to meet or exceed the revenue target. Implement and maintain lodge policies and the operational standards.   Ensure that check-in procedures are strictly adhered to and that the correct contact details and charge out details are obtained from each guest.   Schedules, evaluates, and supervises the employee’s, workloads, and shifts, and ensures a harmonious working team is developed and maintained.   Maintains working relationships and communicates with all departments. Ensure that a safe and clean working environment is implemented and maintained in accordance with legal and lodge standards.   Maintains master key control.   Ensure that accurate room status information is maintained and properly communicated.   Ensures that group and or FIT information is received and updated in the required format and with sufficient detail. Maintains, monitors, and prepares group and FIT requirements. Relays information to appropriate personnel and follow-up to ensure that all communication has been received, acknowledged, and understood.   Display exceptional leadership by providing a positive work environment, counselling as appropriate and demonstrate a dedicated and professional approach to management.   Provide positive direction for all day-to-day operations to all the departments of the lodge.   Understand employee’s positions well enough to perform duties in employee’s absence or determine appropriate replacement to fill gaps.   Provide guidance and direction to all employee’s, including the setting of performance standards and monitoring performance.   Utilises interpersonal and communication skills to positively lead and influence all the employees.   Demonstrate, problem solving, employee training and team leading capabilities.   Pro-actively ensures that all safety and fire-fighting equipment are maintained and serviced according to insurance requirements.   Ensure that an asset register is kept and updated when necessary. Pro-actively ensure that all the lodge assets and equipment are regularly inspected and properly maintained.   Manage and motivate the employees to provide a high standard of service for guests.   Welcome guests and foster customer loyalty through his/her friendly manner.   Develop quality relationships with guests throughout their stay.   Handles any quest complaints or contentious issues that cannot be settled directly by team members to provide a quick and effective solution. Resolves guest problems quickly, efficiently and courteously.   Oversee and supervises guest arrivals and departures with all relevant support staff.   Management of debtors, group and individual guest invoicing and cash operations.   Review arrival list for all arrivals, manage room allocations and special requests.   Prepare monthly and daily revenue reports and present to the In addition, manage and do daily updates, receipt capturing and cash balancing of the lodge’s petty cash.   Prepare room revenue and occupancy forecast, act on rate strategies.   Observe and ensure that proper telephone manners are always maintained.   Involved in recruitment of new team members for front of house.   Integrate and train employees, providing support for skills development.   Ensure that all employees are well presented (uniforms, personal hygiene, etc.) and punctual.   Ensures that the workplace remains clean and tidy. Conducts regular inspections of all rooms/tents, public, back of house areas and employee’s quarters to ensure that it is properly kept and maintained according to the Board’s and industry   Ensure that all public areas are always clean, well maintained, decorated, and equipped as per the Board’s and industries standards.   Ensure team members are current with regards to their knowledge of lodge products, services, facilities, events, pricing and policies and knowledge of the local area and events.   Have a good knowledge and understanding of all systems and standard operating procedures of the lodge. Ensure that accurate records and reports are kept and up to date, in electronic and in hard copy format.   Ensure that guest documentation and information are available and up-to-date and that such information shall be treated and or dealt with in accordance with the lodge’s confidentiality policy.   Ensure employee’s uniforms are clean and personal appearance are clean and professional.   Maintain confidentiality of proprietary information and protect company assets. Manage and execute HR administrative duties.   When required by the Board, stand in and suitably execute the tasks and duties of the Manager of administration, food & beverage, client liaison and front/back of house when so required and ensure the proper handover of the duties and tasks to a suitably qualified substitute.   Ensure that all departments stock levels are constantly kept at required levels, with reference to food and beverage (including stock rotation), cleaning and maintenance, curio shop and administration needs.   Be able to perform additional duties as requested by the Board as and when required.  
Salary: R35000 to R45000

Travel Systems Trainer (Africa Leisure Travel) Reference No: 300614072 | Cape Town, South Africa | Posted on: 07 September 2022

Role Over the last few years, our client has invested significantly in its IT infrastructure. As a business we believe that our IT systems provide us with a competitive advantage in the marketplace. In order to benefit from this, we need to ensure that staff are appropriately trained and can make full use of the systems at our disposal. The role of the Systems Trainer in this strategy is twofold: Provide systems training on the various platforms and software solutions that the business uses Help drive a culture that embraces the use of technology in the business. A key objective for the incumbent will be to link all training back to the greater strategy of the business. This is key both from the point of ensuring that the training is solution-oriented and in terms of staff understanding how what they are being trained on contributes towards the greater business objectives   Responsibilities Responsible for driving and facilitating all our clients Window training within the business. Work closely with the Head of Reservations, Reservations Managers & Operations Managers to drive a targeted Window training program within the reservations team. Work closely with the Head of Yield and Revenue Management and the Head of Reservations to identify specific areas for training. Work closely with the sales team to ensure that they understand the basic workings of the Window and are in turn, able to train agents on how to make the most of the Window so as to create efficiencies both in their business and in ours. Where required, facilitate external training on our Clients Window. Responsible for training new staff on how to use our clients Window.   Training Where necessary, provide itrvl training to reservations staff whose agents are working on itrvl. Provide training to the sales team so that they are able to both conduct demos on the itrvl platform and also sell the benefits of the platform to prospective agents. Where required, assist with external training on the itrvl platform. Responsible for training new staff on itrvl. Internal systems training Work closely with the IT department to identify key areas for training on the internal systems used by the business. These include, but are not limited to: MS Teams Sharepoint MS Outlook MS Office MS OneDrive Mimecast Zoom Webinar software PipeDrive where applicable Qlikview Facilitate training on the software solutions listed above to ensure that the business is making best use of the solutions provided and that best practice is being followed. Provide training on general IT protocols such as filing protocols, IT security, call logging protocols and other general IT-related topics. Responsible for training new staff on the internal IT systems, protocols, and procedures. Remaining relevant Work closely with the itrvl and Window development teams to remain up to date on all developments on the respective platforms. Work closely with the Talent Development Manager to remain up to date with best practice in training.   Skills gap analysis and succession planning Consult with departments to analyze business processes and support technology needs. Collaborate with the heads of the teams listed below to ensure business process training needs are met in a consistent manner: Reservations Sales Yield and Revenue Management Marketing Services Associated Product Product Finance Human Resources Marketing IT Facilitate training and provide feedback Assist with developing training materials on the key platforms that are specific to the day-to-day running of our company. These include, but are not limited to itrvl, Window and Tourplan. Facilitate training on the various platforms and software solutions that the business uses. As the scope of platforms and software where training is required is extensive, the Systems Trainer will not be able to present all of the training. In certain cases, the Systems Trainer will be required to call on the services of other resources to facilitate the training. These resources can either be internal or external. Following training, provide feedback & skills level reporting to the respective line managers. Experience Required Prior experience working on the Wilderness Window, itrvl and Tourplan is advantageous. An IT-related qualification from a reputable tertiary institution is also advantageous. Prior experience documenting, training, and supporting end users on systems software or business processes is a plus. Skills Excellent presentation skills. Strong project management skills and the ability to supervise multiple projects. The individual will be required to be an independent self-starter who can identify solutions for potential issues Personal Abilities Tech-savvy. Able to embrace current technologies. Able to adapt well to change. Team worker who has the ability to interface with various departments. Consistent approach to quality of output. Great interpersonal skills. Ability to document technical processes. Self-starter with high energy levels. Interests A passion for wildlife and a commitment to sustainability and conservation   Should you wish to apply for this role, please email your latest CV and motivation to: miriam@abcworldwide.com
Salary: R30000 to R35000

Travel Product Trainer (Africa Leisure Travel) Reference No: 2878555242 | Cape Town, South Africa | Posted on: 07 September 2022

Role Our company owns and manages prime properties in many regions across Africa and has plans to expand its global footprint. As a business we rely on the experience and quality of our camp offering and the knowledge of our reservations and sales teams to close sales. Doing this allows us to strive towards our vision. The role of the Product Trainer is to enhance the reservations and sales teams’ knowledge of the regions, concessions, camps and experiences offered across our unique portfolio. Furthermore, the Product Trainer will play a key role in fostering a culture where continuous learning is encouraged. A key objective for the incumbent will be to align the training content with the unique selling points and differentiating features of each of our properties as well as those of the services we offer and our touring services. This is key from the perspective of ensuring that there is a consistent message that resonates throughout the business and can be shared with external partners   Responsibilities Responsible to create, manage and deliver detailed training on the company’s products and services. This includes our camps, our touring services and transport services. Ensure that staff are aware of where they can access product-specific information. Work closely with the Head of Reservations, Reservations Managers and Reservations Operations Managers to drive a targeted Product training program within the reservation teams. Work closely with the Head of Yield and Revenue Management and the Head of Reservations to identify specific areas for training based on annual sales patterns. Work closely with the sales team to ensure that everyone in the sales team is promoting the same Unique Selling Points (USP’s) for all of our camps and services. Train new staff on all our camps and the regions within which we operate. Implement holistic product training modules incorporating aspects of eco-tourism, hospitality, sustainability, wildlife and community influences. Training will need to be of a detailed nature so as to highlight the unique aspects of our camps and the areas within which we operate. The camp training will need to cover topics such as: USP’s of the camp Topography and habitats of the area Detailed overview of fauna and flora highlighting key species Community involvement Purpose and impact Access Competing and complementary products Outside of the product specific training, foster a culture that promotes a passion for wildlife and conservation in general.   Training Where necessary, provide itrvl training to reservations staff whose agents are working on itrvl. Provide training to the sales team so that they are able to both conduct demos on the itrvl platform and also sell the benefits of the platform to prospective agents. Where required, assist with external training on the itrvl platform. Responsible for training new staff on itrvl. Internal systems training Work closely with the IT department to identify key areas for training on the internal systems used by the business. These include, but are not limited to: MS Teams Sharepoint MS Outlook MS Office MS OneDrive Mimecast Zoom Webinar software PipeDrive where applicable Qlikview Facilitate training on the software solutions listed above to ensure that the business is making best use of the solutions provided and that best practice is being followed. Provide training on general IT protocols such as filing protocols, IT security, call logging protocols and other general IT-related topics. Responsible for training new staff on the internal IT systems, protocols, and procedures. Remaining relevant Work closely with the itrvl and Window development teams to remain up to date on all developments on the respective platforms. Work closely with the Talent Development Manager to remain up to date with best practice in training.   Skills gap analysis and succession planning Consult with departments to analyze business processes and support technology needs. Collaborate with the heads of the teams listed below to ensure business process training needs are met in a consistent manner: Reservations Sales Yield and Revenue Management Marketing Services Associated Product Product Finance Human Resources Marketing IT Facilitate training and provide feedback Assist with developing training materials on the key platforms that are specific to the day-to-day running of our company. These include, but are not limited to itrvl, Window and Tourplan. Facilitate training on the various platforms and software solutions that the business uses. As the scope of platforms and software where training is required is extensive, the Systems Trainer will not be able to present all of the training. In certain cases, the Systems Trainer will be required to call on the services of other resources to facilitate the training. These resources can either be internal or external. Following training, provide feedback & skills level reporting to the respective line managers. Experience Required Prior experience working on the Wilderness Window, itrvl and Tourplan is advantageous. An IT-related qualification from a reputable tertiary institution is also advantageous. Prior experience documenting, training, and supporting end users on systems software or business processes is a plus. Skills Excellent presentation skills. Strong project management skills and the ability to supervise multiple projects. The individual will be required to be an independent self-starter who can identify solutions for potential issues Personal Abilities Tech-savvy. Able to embrace current technologies. Able to adapt well to change. Team worker who has the ability to interface with various departments. Consistent approach to quality of output. Great interpersonal skills. Ability to document technical processes. Self-starter with high energy levels. Interests A passion for wildlife and a commitment to sustainability and conservation ? Should you wish to apply for this role, please email your latest CV and motivation to: miriam@abcworldwide.com
Salary: R30000 to R35000

Senior Assistant Vice President – IT Operation Reference No: 2847649632 | Cape Town, South Africa | Posted on: 06 September 2022

We Urgently in need of a Senior Assistant Vice President for IT Operations Basic Function: End to end ownership for managing technology operations in a hybrid operating environment, address support challenges and be the escalation point for issues in network, system and voice environment. Partner with business and clients for all new RFP/RFI and enable effective and timely onboarding of new clients. Effective partnership with global teams and drive efficiency and adoption of enterprise capabilities. Resp Responsible for identifying areas of improvement and implement service improvement initiatives. Efficient service delivery of multiple client relationships in line with the agreed Master Service Agreement (MSA) and service levels (SLA/s), as per contract Manage Customer Relationship and act as a first Point of Contact for any Process / Functional Escalations. Essential Functions Supplier Management – Manage business relationships with external partners and participate in regular supplier reviews. Effectively manage all Internal ,external , client and statutory audits. Client Portfolio Management – End of End documentation / reporting ready & up-to-date for any business requirement. Responsible for identifying, implementing and review of service improvement initiatives. Drive productivity improvements as per plan and control cost of operation. Participation in Service delivery Reviews on SLA adherence, ongoing projects with Client and Internal stakeholders. Driving Effectiveness of Compliance & Information Security as part of Service Delivery of client processes. – Shoulder responsibility and work with Internal Audit Teams to meet compliance requirements. Primary Internal Interactions Business Operations All Technology Sub-Functions. EXL Internal / External Audit Teams. Primary External Interactions  Client Teams – especially Client Technology Teams. External Vendors – Primarily for Service Desk Management. Education Requirements Graduate, Preference for B.E. / B.Tech with industry recognized certifications like ITIL/ ITSM. Work Experience Requirements Minimum 16 – 18 years in managing technology operations for a large organization in outsourcing environment. Willingness to work in a 24 x 7 environment.   Contact Person James Knoll james@abcworldwide.com Business WhatsApp  074 644 4500  
Salary: R900000 to R1300000

Assistant Manager Reference No: 1716380178 | Cape Town, South Africa | Posted on: 02 September 2022

Urgently in need of  BPO Assistant Manager/ Team Leader Basic Function Drive overall performance and manage International Insurance voice processes. Responsible for supervisory support, escalation/complaint handling and delivering results as per Service Level Agreement targets / timelines. Produce reports to gauge process performance and lead process meetings / calls. In addition to call service levels, customer satisfaction and voice quality on calls will be key metrics to be focused on. Attrition management will be a prime deliverable. Role / Responsibility Manage teams Ensure customer satisfaction and productivity Meet targets Motivate team members Manage complaints Monitor call transactions Provide coaching and feedback to team members Assist new hires Client Interaction, where required Ensure compliance with internal policies and procedures, external regulations and information security standards Collect and provide data for audits Effectively management of workload Competencies & Skills Knowledge of the function, process and systems Coaching and Feedback ability Excellent communication skills Effective operations management Previous experience in a similar environment is preferred Values & Behaviour Customer Service Orientation Quality Orientation Empathy for effective on the job coaching and feedback Work Experience Requirements Minimum 3 years of work experience in BPO/ Call Centre Should have at least one year of supervisory experience in International Call Centre, preferably and International client domain and Insurance, Collection or Utilities experience  Education Requirements Grade 12/Graduation (in any stream) or diploma with a minimum of 12 years of education Contact person James Knoll Email address - james@abcworldwide.com Business WhatsApp - 074 644 4500  
Salary: R17000 to R21000

Key Account Manager Reference No: 504027103 | Cape Town, South Africa | Posted on: 31 August 2022

Urgently in need of a Key Account Manager! Purpose Growing the company's revenue by ensuring that key clients are satisfied with the services provided, identifying new business opportunities for key clients, and attending all meetings, conventions and training workshops. Objective Developing trust relationships with a portfolio of major clients to ensure they do not turn to competition Acquiring a thorough understanding of key customer needs and requirements Expanding the relationships with existing customers by continuously proposing solutions that meet their objectives Ensure the correct products and services are delivered to customers in a timely manner Serve as the link of communication between key customers and internal teams Resolve any issues and problems faced by customers and deal with complaints to maintain trust Play an integral part in generating new sales that will turn into long-lasting relationships Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics Skills Excellent organizational skills Ability in problem-solving and negotiation BSc/BA in business administration, sales or relevant field Excellent verbal and written communication skills. Work well under pressure and commit to deadlines. Have excellent people skills and intuitive to customer’s business needs. Be well-groomed and presentable. Education and Experience Grade 12 Qualifications in Sales or Business 2years experience in sales and providing solutions based on customer needs Proven experience as key account manager Contact Person James Knoll james@abcworldwide.com Business WhatsApp - 074 644 4500
Salary: R30000 to R40000

Remedial Teacher / Learning Therapist / Special Needs Teacher (German- and English-speaking) Reference No: 4061742203 | Cape Town, South Africa | Posted on: 30 August 2022

Requirements Have appropriate professional qualifications and experience in remedial teaching / special needs (‘Sonderschullehrer’), masters or equivalent in education necessary Focus areas are ‘language’, preferable mathematics and ‘learning’ Excellent skills in communicating with children between the ages of 6 – 10 and the ability to utilise different methods of skills training Have an in-depth knowledge of individual education programmes Strong interpersonal skills with the ability to engage and participate in multi-disciplinary team is essential Applicant must be fluent in both English AND German Responsibilities Remedial classes and support for Grades 1 – 4 as focus area Support for students with diagnosed special needs Write the “Nachteilsausgleich” for Grade 1 – 12 German streams in collaboration with a psychologist and inform the relevant parties Liaison with other professionals, such as teachers, language therapists, physiotherapists and educational psychologists Work closely with parents and guardians Development of individual education programmes / remedial plans with / for learner, teacher and other parties Assessment of children who have long- or short-term learning difficulties and working with colleagues to identify individual learners’ special needs Should you be interested in this opportunity, please forward your updated CV, motivational letter and qualification certificates (including transcripts) to diane@abcworldwide.com
Salary: Negotiable

Organisational Development Specialist (Insurance) Reference No: 968407624 | Centurion, South Africa | Posted on: 29 August 2022

Role Purpose Partner with leaders and other relevant organisational stakeholders to drive effectiveness and achieve the business objectives. Responsibilities and work outputs Internal processes Implement HC solutions which will enable strategic objectives in partnership with business Engage and partner with business to understand their needs to develop and implement integrated people plans, initiatives and solutions in response to business and people challenges. Develop and implement change and organisational development strategies and initiatives that drive well-being, effectiveness, and efficiency in the business. Drive the implementation of comprehensive strategies, programmes, and action plans to improve critical organisational performance in partnership with the rest of the HC team (Ops & Learning and Development). Drive and lead change management initiatives aligned to people strategy to improve productivity and build and drive a high-performance culture. Provide specialised organisational development support to the rest of the HC team and business leadership. Partner with the rest of HC team to deliver effective, efficient, integrated, and value-added HC solutions to business in line with business needs. Partner with HC team in building capabilities for driving the implementation of a high performance and winning culture. Actively seek to understand existing and new strategic and cultural issues and ensure the implementation of effective Organisational Development programmes and interventions to address the issues. Design and implement a Change Management framework, approach, and methodologies, best suited to the Organisation's change landscape and which capacitates Change Management in the Organisation in partnership with the HC team and CoE’s (where applicable). Provide career development and/ or assessment feedback to all successful employees after the recruitment process. Facilitate organisational effectiveness interventions to effectively manage conflict, build teams, create change agility and build a culture that is aligns to business values. Coach, advise and provide tools to leaders to successfully lead change in their environment. Effectively use diagnostic tools and monitor business results to determine the success of interventions and to design new interventions Client Services Enable client centricity within area of responsibility Build and maintain relationships with clients and internal and external stakeholders Deliver on expectations of clients and internal and external stakeholders. Make recommendations to improve client service and fair treatment of clients within area of responsibility Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service Continuously monitor turnaround times and quality standards and resolve issues speedily to enhance client service delivery Drive client service delivery goal achievement in line with predefined standards in order to ensure that clients receive appropriate advice and after sales service. Manage client query processes and ensure that queries are tracked, accurately resolved and used as a mechanism to improve client service and business processes People Craft highly effective teams Create a positive work climate and culture to energise employees, give meaning to work, minimise work disruption and maximise employee productivity. Select and recruit suitably qualified talent in line with Employment Equity principles and MMI culture Drive a culture that guides and directs best practice, fostering an environment of continuous learning, improvement and   Effectively manage performance within the team in order to ensure business objectives are achieved Encourage innovation, change agility and collaboration within the team Finance Contribute to financial controls and planning Identify solutions to enhance cost effectiveness and increase operational efficiency Manage financial and other company resources under your control with due respect Control the budget for area, including the authorisation of expenditures and implementation of financial regulations. Manage high risk and problematic financial issues in area of accountability and contribute to the development of policy Competencies Required Business acumen Client commitment Drive for results Leads change and innovation Collaboration Impact and influence Self-awareness and insight Diversity and inclusiveness Attributes Sense of urgency Analytical thinking Commercial thinking and business acumen Presentation and facilitation skills Experience and Qualifications Relevant Master’s degree and/or registration as Industrial Psychologist 5– 8 years’ experience working as an organisational development specialist Extensive experience working with senior leadership teams Should you wish to apply for this position, please email your latest CV and motivation to miriam@abcworldwide.com
Salary: Negotiable

IT Development Manager(Insurance) Reference No: 4006164277 | Centurion, South Africa | Posted on: 29 August 2022

Role Purpose Manage and guide a team of developers in their day-to-day activities in an efficient and professional manner, ensuring all team targets are met. Responsibilities and work outputs for Business Development Specialist INTERNAL PROCESS Analyse and solve problems identified by the business and stakeholders through the coordination of the development team Manage, monitor, and control the analysis, design, implementation, and execution of software development within the development team Extend and maintain existing and new software systems and services according to business needs. Continuously improve code quality, system design and processes Collaborate with the business to understand and implement complex requirements according to their needs Communicate with a broader team that includes analysts, engineers, and quality assurance testers in order to coordinate and document development and testing Review and quality assure deliverables in order to ensure quality standards are upheld Manage the development schedule and monitor, measure, control, and report on development progress including the quality status and unit testing results Ensure the development environment is suitable before development begins and is managed during the software development life cycle (SDLC) Represent the development team in management, business, and inter-team meetings, such as Change Advisory Board (CAB) Collaborator between operations team and development team Be actively involved during high priority operational issues CLIENT SERVICES Enable client centricity within area of responsibility Provide authoritative expertise and advice to clients and stakeholders Build and maintain collaborative, professional relationships with clients and stakeholders Deliver on service level agreements made with clients and stakeholders in order to ensure that expectations are managed Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service Build and maintain relationships with clients and internal and external stakeholders Deliver on expectations of clients and internal and external stakeholders. Make recommendations to improve client service and fair treatment of clients within area of responsibility Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service PEOPLE Create a positive work climate and culture to energise employees, give meaning to work, minimise work disruption and maximise employee productivity Demonstrate exemplary leadership behaviour, through personal involvement, commitment, and dedication in support of organisational values Assist with recruiting suitably qualified talent in line with Employment Equity principles and Momentum Metropolitan values Drive a culture that guides and directs best practice, fostering an environment of continuous learning, improvement, and cohesiveness Enable a learning and growth culture whereby information regarding successes, issues, trends, and ideas are actively shared between team members Assist in effective workforce planning practices to ensure that staffing requirements are accurately forecasted Identify employee growth and development needs and schedule interventions to enable ongoing development, training, and personal growth Effectively manage performance within the team in order to ensure business objectives are achieved Encourage innovation, change agility and collaboration within the team FINANCE Contribute to the development of area specific budgets to minimise expenditure, in alignment with operational plans Identify solutions to enhance cost effectiveness and increase operational efficiency Implement and provide input into governance processes, systems and legislation within area of specialisation Escalate unresolved policy and governance compliance issues via appropriate channels for investigation and resolution purposes Provide input into the risk identification processes development and communicate recommendations in the appropriate forum Competencies Required Knowledge of the software development life cycle (SDLC) Knowledge of relevant systems and products Communication skills Planning and organising skills Interpersonal skills Problem-solving skills Analytical skills People management skills Providing Insights Making Decisions Directing People Team Working Meeting Timescales Managing Tasks Taking Action Pursuing Goals Experience and Qualifications 5-7 years' senior Java development experience 5 years' management experience Relevant IT qualification Relevant post graduate IT qualification Should you wish to apply for this position, please email your latest CV and motivation to miriam@abcworldwide.com
Salary: Negotiable

Statistical Data Scientist Reference No: 1242526375 | Johannesburg, South Africa | Posted on: 25 August 2022

Role Purpose To be involved in all analytics related aspects of the management of a short-term insurer; including performance remuneration, product development, experience monitoring, process optimization, and other ad-hoc projects. This is a broad technical role that will require a passion for data science. The role will require accountability for key BAU processes but will be more focused on ad-hoc projects involving a range of key areas and processes of a short-term insurer. This role is ideal for a candidate with exceptional analytical and data science skills looking for an opportunity to explore the application of and grow their skills in the insurance sector.   Key Duties and Responsibilities: · Data collection, verification and management · Extract insights and recommend appropriate actions through statistical modelling and data analysis · Design and build analytical solutions to meet business needs · Reporting on any analysis, modelling or solutions developed · Remuneration modelling management   What we require: · A quick learner · Independent self-starter · Energetic and strong sense of urgency · Self-disciplined and self-motivated · Enthusiastic and passionate attitude to the job and company · Effective communication skills (written and verbal) · Exceptional analytical and technical skills with an interest in machine learning. · Ability to work well in a team and independently. · Financial and Business acumen · Problem solving skills · Integrity and honesty · Passionate about data   Experience & Educational Requirements: · Degree in Actuarial Science, Statistics, Business Sciences, Business Mathematics. Other degrees or postgraduate qualifications with a statistical/modelling aspect and/or experience will be considered. *Actuarial candidates need to have passed all CT’s and CA1. · 2 years or more experience in statistical modelling or an analytical role · 2 years or more experience in Microsoft Excel, SQL · Experience in modelling software such as R and Python required · Experience in the Short-term insurance industry will be advantageous. Location The above-mentioned position is currently available at our office in Centurion Contact person James Mark Knoll email - james@abcworldwide.com  WhatsApp number - 074 644 4500  
Salary: R480000 to R580000

Intermediate Business Analyst Reference No: 2419959984 | Johannesburg, South Africa | Posted on: 25 August 2022

Urgently looking for an  Intermediate Business Analyst   Role Purpose Perform detailed analysis, document processes and perform user acceptance testing to support development of innovative solutions to enable business objectives. Responsibilities and work outputs Conduct business analysis in line with business requirements: · Gather and interpret requirements from key stakeholders/customers in line with business analysis frameworks. · Analyse and understand the business’ requirements and through a structured process document, validate and translate these into requirement specifications and functional specifications to be used by developers in crafting technical solutions. · Contribute to translating the business goals into design in line with systems architecture. · Ensure the quality delivery of requirements and business process specifications that meet the agreed deliverables in line with best practices and business process. · Collaborate closely with solutions teams and a variety of end-users to ensure requirements compatibility and end user satisfaction. · Participate in the solution design process to make recommendations to create and enhance solutions that are innovative, re-usable and sustainable and solve complex business problems. · Participate in user acceptance testing and guide users to ensure that the designed solution ultimately meets business requirements. · Define the success criteria using scenario testing and test cases to ensure that testing covers all aspects of the business specification. · Test and validate the functionality of all technical solutions in line with business requirements on completion of development to ensure that business requirements are met in the implemented solutions. · Define reporting requirements and integration points on affected components using, amongst others, diagrammatic representations. · Collaborate with various business areas and teams to ensure integration and consistency of solutions across business. · Keep abreast of latest IT trends and practices to optimise service offering and minimise risk. Collaboration: · Build and maintain relationships with internal and external stakeholders. · Effective and consistent service delivery and support to all internal and external stakeholders in order to ensure that expectations are managed. · Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional service. · Continuously monitor turnaround times and quality standards and resolve issues speedily to enhance internal service delivery. · Manage stakeholder query processes and ensure that queries are tracked, accurately resolved and used as a mechanism to improve client service and business processes. Self-management, teamwork and values: · Contribute in creating a positive work climate and culture that energises employees, gives meaning to work, minimises work disruption and maximises employee productivity. · Effectively manage your performance within the team in order to ensure business objectives are achieved. · Be and encourage innovation, change agility and collaboration within the team. · Manage own performance and development by ensuring performance contract plan in place. · Live the Momentum Metropolitan values. · Live the BSS (MSTI Business Solutions and Support) team philosophy Competencies · Strong presentation skills; ability to present to audiences at all levels using different media. · Ability to engage with audience; obtain requirements; obtain buy-in for the concept/proposal. · Good facilitation skills; ensuring all stakeholders participating, dealing with different personality and behavioural styles, stimulating out of the box thinking, ability to effectively summarise and capture salient points. · Ability to converse comfortably with the technical teams and gather more information if required. · Strong communication skills both in a 1-to-1 and larger group setting. · Strong communication both in a relatively technical context as well as with non-technical users and other communities. · Strong documentation skills (Business writing skills, Use case documentation, modelling skills (i.e. MS Visio etc)). · Analytical and problem solving skills: Seek information from a wide range of sources, critically evaluate, test hypothesis. · Differentiate between urgent and non-urgent, important and unimportant according to formal prioritisation lists. · Master the 80/20 rule to prevent analysis paralysis, articulate clearly the risks and identify and manage the risk mitigation plans. · Ability to take a stand and drive hard for resolution on key issues. · Is sensitive to individual and cultural similarities and differences and demonstrates humility and an openness to engage people from diverse backgrounds and cultures to the mutual benefit of all parties concerned. · Manages self and relationships with others effectively and provides perspective in difficult situations. Experience and Qualifications · Information Technology or related degree · Relevant Business Analysis qualification/certification · 3+ years experience in business analysis · Proven experience in implementation of large projects · Exposure to/experience in the Short-Term Insurance industry will be an advantage Location · The above-mentioned position is based in Centurion Contact Person James Mark Knoll  email - james@abcworldwide.com Contact details - 074 644 4500
Salary: R550000 to R750000

Organisational Development Specialist Reference No: 2274474084 | Johannesburg, South Africa | Posted on: 24 August 2022

Urgently looking for an Organizational Development Specialist   Responsibilities Engage and partner with business to understand their needs to develop and implement integrated people plans, initiatives and solutions in response to business and people challenges. Develop and implement change and organisational development strategies and initiatives that drive well-being, effectiveness and efficiency in the business. • Drive the implementation of comprehensive strategies, programmes and action plans to improve critical organisational performance in partnership with the rest of the HC team (Ops & Learning and Development). Drive and lead change management initiatives aligned to people strategy to improve productivity and build and drive a high-performance culture. Provide specialised organisational development support to the rest of the HC team and business leadership.  Partner with the rest of HC team to deliver effective, efficient, integrated and value added HC solutions to business in line with business needs. Partner with HC team in building capabilities for driving the implementation of a high performance and winning culture. Actively seek to understand existing and new strategic and cultural issues and ensure the implementation of effective Organisational Development programmes and interventions to address the issues. Design and implement a Change Management framework, approach and methodologies, best suited to the Organisation's change landscape and which capacitates Change Management in the Organisation in partnership with the HC team and CoE’s (where applicable). Provide career development and/ or assessment feedback to all successful employees after the recruitment process.  Facilitate organizational effectiveness interventions to effectively manage conflict, build teams, create change agility and build a culture that is aligns to business values. Coach, advise and provide tools to leaders to successfully lead change in their environment.  Effectively use diagnostic tools and monitor business results to determine the success of interventions and to design new interventions. Build and maintain relationships with clients and internal and external stakeholders  Deliver on expectations of clients and internal and external stakeholders. Make recommendations to improve client service and fair treatment of clients within area of responsibility Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service Continuously monitor turnaround times and quality standards and resolve issues speedily to enhance client service delivery Drive client service delivery goal achievement in line with predefined standards in order to ensure that clients receive appropriate advice and after sales service. Manage client query processes and ensure that queries are tracked, accurately resolved and used as a mechanism to improve client service and business processes Create a positive work climate and culture to energise employees, give meaning to work, minimise work disruption and maximise employee productivity. Select and recruit suitably qualified talent in line with Employment Equity principles and MMI culture Drive a culture that guides and directs best practice, fostering an environment of continuous learning, improvement and cohesiveness.  Effectively manage performance within the team in order to ensure business objectives are achieved Encourage innovation, change agility and collaboration within the team Identify solutions to enhance cost effectiveness and increase operational efficiency Manage financial and other company resources under your control with due respect Control the budget for area, including the authorisation of expenditures and implementation of financial regulations Manage high risk and problematic financial issues in area of accountability and contribute to the development of policy Experience and Qualifications Relevant Master’s degree and/or registration as Industrial Psychologist 5– 8 years’ experience working as an organisational development specialist Extensive experience working with senior leadership teams Contact Person James Knoll Email - james@abcworldwide.com Business WhatsApp - 074 644 4500
Salary: R700000 to R900000

Senior Product and Pricing Specialist Reference No: 99128396 | Johannesburg, South Africa | Posted on: 24 August 2022

Urgently looking for a Senior Product and Pricing Specialist Purpose The purpose of this role is to determine strategic direction for product development and pricing for the existing channels within the business and within the strategic context of the company. The role will focus on technical implementation and improvement, although it may also require input into business processes where appropriate. The role will be responsible for the following: Product development in line with the target market needs Product maintenance to ensure efficiencies in the wider business context Product monitoring Technical pricing model development and implementation assistance Technical pricing innovation and improvement on existing models Street pricing development and practical implementation assistance Pricing monitoring Willingness to interact and courage to debate technical concepts with business partners Ruthless search for efficiency in development and implementation Continuous improvement and automation of operational tasks Take full accountability of business performance (within their control) Mentoring junior actuarial students Additional Attributes Enthusiastic and passionate Energetic and a quick worker Strong sense of Integrity and honesty Ability to respect confidentiality Deadline and results oriented Organised, self-disciplined and self-motivated Requirements The following experience and qualification will be required: Nearly or newly qualified actuary 5 – 10 years’ experience in short-term or general insurance, specifically in product development and pricing Management experience would be advantageous Experience with data management software (SAS, SQL) Experience with pricing software (WTW) Contact Person James Knoll Email - james@abcworldwide.com Contact - 074 644 4500 (Business WhatsApp)  
Salary: R700000 to R900000

Senior Data Warehousing Specialist Reference No: 2155199612 | Johannesburg, South Africa | Posted on: 24 August 2022

Urgently looking for a Senior Data Warehousing Specialist ! Role Purpose Maintain and support: Existing MIS databases Existing reports and dashboards Existing data warehouses Develop, test, deploy, maintain and support new databases, and reporting, data warehouse and business intelligence applications from high-level business requirements and designs, through the Software Development Life Cycle. Remain informed about developments and trends in the data enablement field to assist the business to keep its data analytics and management capability up-to-date, and able to meet the future needs of the business in a constantly maturing and increasingly complex short-term insurance industry Role-Specific Responsibilities  Develop, implement and document Business Intelligence Solutions (Internal Process): Contribute to the overall data warehouse architecture and data base designs Maintain and oversee the administration and maintenance of the data warehouse Develop and maintain Business Intelligence and reporting technologies and processes Translate stakeholder requirements into technical specifications for Business Intelligence (BI) reports and applications Design and develop reports and dashboards based on Business Requirements Document (BRD) and customer specifications Develop feasible technical specifications and process flows for data provision activities in support of the development of business intelligence solutions Ensure the continued maintenance and enhancement to existing business intelligence solutions Within user specifications extract, transform and load (ELT) data using the relevant tools Verify and quality assure of data provided Provide support to business intelligence users on data-related issues Collaborate with Project Managers and Business Leaders to deliver quality, effective management information, data warehouse and business intelligence applications, in line with the agreed development process and business needs. Collaborate with stakeholders to gather requirements, conduct analysis and prioritise requests. Conduct research and evaluate potential technical solutions to identified business problems. Translate business requirements into workable solutions and document solutions into technical specifications, partnering with Business and/or System Analysts when required. Design and code new database and analytics functionality using code that is readable, maintainable and re-usable. Conduct Unit Testing of own code and resolve all issues/queries timeously. Contribute to user acceptance testing (UAT) to ensure that functionality is working correctly. Deliver solutions into the applicable production environment once testing has been completed. Provide stakeholders with regular feedback on the technical design and timelines for solution ensuring that business needs are met. Maintain existing databases and applications according to change requests approved by business as and when needed. Diagnose root causes of issues through problem-solving and recommend potential solutions. Monitor performance of solutions and make recommendations to improve the performance and functionality of the solutions, where appropriate. Log issues found in existing systems as internal change controls and ensure successful resolution of issues. Conduct research and undergo training where appropriate, in order to remain abreast of data enablement trends and understand their application in the short-term insurance industry Assist management and colleagues to make the right decisions in terms of planning future data enablement infrastructure, architecture and applications in the Momentum short-term insurance business, in alignment with Momentum Metropolitan group standards and the South African financial services regulatory framework.   Experience & Educational Requirements: Relevant IT and data analytics qualifications e.g. B.Tech or B.Sc. (Informatics) (Essential) Dimensional modelling and/or relevant Microsoft certification (Advantageous)  5 - 10 Experience in a similar role    Location - Centurion Contact Person - James Knoll  - Email - james@abcworldwide.com                                                    Business WhatsApp - 074 644 4500 
Salary: R650000 to R850000

Senior Java Developer Reference No: 3653318029 | Cape Town, South Africa | Posted on: 24 August 2022

Urgently in search of a Senior Java Developer ! Role PurposeDevelop, maintain and support mission-critical, enterprise-grade software applications that improve business efficiency and are aligned to the enterprise architecture and business strategy. Experience and Qualifications 5-7 years' intermediate/senior java development experience Relevant IT qualification. Relevant post graduate IT qualification. 5 years Software Development experience in a distributed computing environment using Java EE. Solid (Java EE) back-end development experience. Advanced understanding and everyday use of OO principles such as inheritance, interfaces, abstract classes, etc. Good systems and code design skills including good documentations skills where necessary. Understanding and experience with micro-services. Strong knowledge of REST API designs. Strong knowledge with CI/CD principles. Responsibilities and work outputs Develop software based on technical design (Internal Process). Keep abreast of new technologies/methodologies, business changes and internal system changes in order to align system development with best practices and system architecture. Collaborate with stakeholders to gather requirements, conduct analysis and prioritise requests. Contribute to the design of scalable solutions that supports the system architecture. Translate business requirements into workable solutions and document solution into technical specifications. Design and code new software functionality using code that is scalable, readable, maintainable and re-usable. Develop and maintain productive working relationships with peers and organizational and role players to achieve effective collaboration. Provide stakeholder with regular feedback on the technical design and timelines for solution in order to manage expectations. Collaborate with business analysts and testing team in developing, testing and deploying new software system components or software system enhancements. Collaborate with testing team to co-create test cases. Conduct System Integration Testing (SIT) and User Acceptance Testing (UAT) and resolve all issues/queries. Contribute to user acceptance testing (UAT) and training material. Once the solution has been successfully tested, prepare and produce releases of software components into production/live environment. Support continuous improvement by investigating alternatives and technologies and presenting these for architectural review. Maintain existing programmes, ensuring all errors are resolved and documented. Advise and guide colleagues regarding effective business system analysis approaches and techniques. Review and quality assure deliverables of junior team members in accordance with IT Strategy, architecture and best practice. Mentor team members and provide insight to effective and efficient Java development practices. Design solutions that eliminate reoccurrence of errors. Provide technical guidance to the operations and support team. Monitor performance of solutions and make recommendations to improve the performance and functionality of the solution. Engage with clients in a client centric manner(Client Services). Provide authoritative, expertise and advice to clients and stakeholders. Build and maintain relationships with clients and internal and external stakeholders. Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed. Make recommendations to improve client service and fair treatment of clients within area of responsibility. Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service Self-management and teamwork (People). Develop and maintain productive and collaborative working relationships with peers and stakeholders. Positively influence and participate in change initiatives. Continuously develop own expertise in terms of professional, industry and legislation knowledge. Contribute to continuous innovation through the development, sharing and implementation of new ideas. Take ownership for driving career development Contribute to financial controls and planning (Finance). Identify solutions to enhance cost effectiveness and increase operational efficiency. Manage financial and other company resources under your control with due respect. Provide input into the risk identification processes and communicate recommendations in the appropriate forum. Location - Centurion Contact Person - James Mark Knoll  - Email - james@abcworldwide.com                                                           - Contact Detail - 074 644 4500 (Business WhatsApp)    
Salary: R650000 to R850000

Organisational Development Specialist (Insurance) Reference No: 474723044 | Centurion, South Africa | Posted on: 23 August 2022

Role Purpose Our client has Business Development Consultant (BDC) opportunities for sales hunters in our Personal Lines environment. BDCs are committed, driven, results oriented sales driven advisers who are able to work on their own, as well as in a team environment writing business in accordance with targets laid down by the company. They will be expected to source leads and achieve sales targets primarily on motor and household domestic insurance. Responsibilities and work outputs for Business Development Specialist Implement HC solutions which will enable strategic objectives in partnership with business Engage and partner with business to understand their needs to develop and implement integrated people plans, initiatives and solutions in response to business and people challenges. Develop and implement change and organisational development strategies and initiatives that drive well-being, effectiveness, and efficiency in the business. Drive the implementation of comprehensive strategies, programmes, and action plans to improve critical organisational Performance in partnership with the rest of the HC team (Ops & Learning and Development). Drive and lead change management initiatives aligned to people strategy to improve productivity and build and drive a highperformance culture. Provide specialised organisational development support to the rest of the HC team and business leadership. Partner with the rest of HC team to deliver effective, efficient, integrated and value-added HC solutions to business in line with business needs. Partner with HC team in building capabilities for driving the implementation of a high performance and winning culture. Actively seek to understand existing and new strategic and cultural issues and ensure the implementation of effective Organisational Development programmes and interventions to address the issues. Design and implement a Change Management framework, approach, and methodologies, best suited to the Organisation's change landscape and which capacitates Change Management in the Organisation in partnership with the HC team and COE’s (where applicable). Provide career development and/ or assessment feedback to all successful employees after the recruitment process. Facilitate organisational effectiveness interventions to effectively manage conflict, build teams, create change agility, and build a culture that is aligns to business values. Coach, advise and provide tools to leaders to successfully lead change in their environment. Effectively use diagnostic tools and monitor business results to determine the success of interventions and to design new interventions. Client Services Enable client centricity within area of responsibility Build and maintain relationships with clients and internal and external stakeholders Deliver on expectations of clients and internal and external stakeholders. Make recommendations to improve client service and fair treatment of clients within area of responsibility Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service Continuously monitor turnaround times and quality standards and resolve issues speedily to enhance client service delivery Drive client service delivery goal achievement in line with predefined standards in order to ensure that clients receive appropriate advice and after sales service. Manage client query processes and ensure that queries are tracked, accurately resolved and used as a mechanism to improve client service and business processes People Craft highly effective teams Create a positive work climate and culture to energise employees, give meaning to work, minimise work disruption and maximise employee productivity. Select and recruit suitably qualified talent in line with Employment Equity principles and MMI culture Drive a culture that guides and directs best practice, fostering an environment of continuous learning, improvement and effectively manage performance within the team in order to ensure business objectives are achieved Encourage innovation, change agility and collaboration within the team Contribute to financial controls and planning Identify solutions to enhance cost effectiveness and increase operational efficiency Manage financial and other company resources under your control with due respect Control the budget for area, including the authorisation of expenditures and implementation of financial regulations. Manage high risk and problematic financial issues in area of accountability and contribute to the development of policy Competencies Required Business acumen Client commitment Drive for results Leads change and innovation Collaboration Impact and influence Self-awareness and insight Diversity and inclusiveness Attributes Sense of urgency Analytical thinking Commercial thinking and business acumen Presentation and facilitation skills Experience and Qualifications Relevant Master’s degree and/or registration as Industrial Psychologist 5– 8 years’ experience working as an organisational development specialist Extensive experience working with senior leadership teams Should you wish to apply for this position, please email your latest CV and motivation to james@abcworldwide.com
Salary: Negotiable

Senior Graphic Designer Reference No: 1441459290 | Cape Town, South Africa | Posted on: 16 August 2022

This is a full-time position. Office hours 8am to 5pm.   Job description The ideal candidate will have strong creative skills and a portfolio of work which demonstrates their passion for packaging, product manuals, illustrative design, sales support and typography. This candidate will have experience in working with numerous different design platforms such as digital and print forms.   Responsibilities Candidate will be responsible for packaging for: Consumer products Photography (for internal, external and online needs) Website/e-commerce channel support   Job Duties Meets Art Department work standards by following production, productivity, quality, and customer-service standards; resolving operational problems; identifying work process improvements Meets Art Department cost standards by monitoring expenses; implementing cost-saving actions Formulates art concepts (possibly supervising co-workers) engaged in executing layout designs for artwork and copy to be presented by visual communications media Keeps executive informed by reviewing illustrative material for presentation Implement restructuring and procedural methodology to organize and maintain art/image database for use of Art Department and Sales Team Reviews project production factors by studying budget, background information, objectives, presentation approaches, styles, and techniques Selects and secures illustrative material by formulating basic layout design concept; conducting research Produces illustrative material by assigning layout design concept to artists and photographers; directing development of design concepts into art layouts Prepares layouts for printing by marking-up, pasting-up, and finishing layouts Obtains executive approval by presenting final layouts, story boards, and illustrations; responding to executive commentary and requests Improves quality results by studying, evaluating, and re-designing processes; implementing changes Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations Enhances art department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments   Skills and Qualifications Coordination, Creativity, Vision, Project Management, Product Management, Organization, Graphic Design Skills, Developing Creative Standards, Illustration Tools, Desktop Publishing Skills, Multimedia Content Development, Social Media Developer and Manager, Photography   Should you wish to apply, please email your latest CV and portfolio to diane@abcworldwide.com
Salary: R20000 to R30000

Junior Graphic Designer Reference No: 1275149033 | Cape Town, South Africa | Posted on: 15 August 2022

This is a full-time position. Office hours 8am to 5pm.   Job description The ideal candidate will have strong creative skills and a portfolio of work which demonstrates their passion for packaging, product manuals, illustrative design, sales support and typography. This candidate will have experience in working with numerous different design platforms such as digital and print forms.   Responsibilities Candidate will be responsible for packaging for: Consumer products Photography (for internal, external and online needs) Website/e-commerce channel support   Job Duties Meets Art Department work standards by following production, productivity, quality, and customer-service standards; resolving operational problems; identifying work process improvements Meets Art Department cost standards by monitoring expenses; implementing cost-saving actions Formulates art concepts (possibly supervising co-workers) engaged in executing layout designs for artwork and copy to be presented by visual communications media Keeps executive informed by reviewing illustrative material for presentation Implement restructuring and procedural methodology to organize and maintain art/image database for use of Art Department and Sales Team Reviews project production factors by studying budget, background information, objectives, presentation approaches, styles, and techniques Selects and secures illustrative material by formulating basic layout design concept; conducting research Produces illustrative material by assigning layout design concept to artists and photographers; directing development of design concepts into art layouts Prepares layouts for printing by marking-up, pasting-up, and finishing layouts Obtains executive approval by presenting final layouts, story boards, and illustrations; responding to executive commentary and requests Improves quality results by studying, evaluating, and re-designing processes; implementing changes Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations Enhances art department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments   Skills and Qualifications Coordination, Creativity, Vision, Project Management, Product Management, Organization, Graphic Design Skills, Developing Creative Standards, Illustration Tools, Desktop Publishing Skills, Multimedia Content Development, Social Media Developer and Manager, Photography   Should you wish to apply, please email your latest CV and portfolio to diane@abcworldwide.com
Salary: R10000 to R14000

Guest Experience Liaison Reference No: 635476141 | Cape Town, South Africa | Posted on: 11 August 2022

Guest Experience Liaison LEVEL: Senior Travel Designer REPORTS TO: Guest Experience Manager LOCATION: Johannesburg, Cape Town or Nairobi Primary Purpose Proudly born and bred in Botswana over 39 years ago, the company remains dedicated to pioneering authentic and sustainable ecotourism in Africa, whilst making a positive impact on conservation, and driving community empowerment.   The ideal candidate will need to be well versed in Guest Relations with excellent communication skills as well as a high aptitude for customer interaction and to understand and pre-empt the overall needs and wants for a guest’s stay. Ability to work well under pressure in a fast-paced environment and be a great team player who thrives in making a guest journey from ordinary to extraordinary.   Brief description of the position: Create seamless service delivery through regular correspondence with guests during their stay. Delighting them with high attention while focusing on the intricacies of the guest's journey. Maintain effective communication with all journey stakeholders to ensure a smooth & friendly service delivery whilst ensuring all requirements are communicated effectively and efficiently. Deal promptly, efficiently, and pleasantly with any queries and resolve guest queries. Operating according to and in compliance with – company standards of operations, company policies and procedures, and company code of conduct. Offer highly personalised guest touch-points which generate significant real and perceived value through strong relationships with trade partners. Have extensive knowledge of all regions we package, attending all training sessions and site inspections where necessary. Analyze guest feedback and provide solutions to ensure continuous improvement towards guest satisfaction and thus positively impacting future travel.   Candidate profile Qualification: Matric certificate – with maths (minimum standard grade or above) Tertiary certificate in Travel & Tourism/hospitality. Experience: Min 5 years’ experience at a Senior level in Reservations. Experience in handling customer relationships and developing & promoting product and services in the inbound travel industry. Computer Literate (Microsoft Office, email, Internet) Proven English literacy. Working knowledge of TourPlan and WISH or similar booking/operating system. General destination knowledge on Southern & East Africa. Personal and work travel experience in Southern and East Africa. Problem solver and good with guest interaction Excellent attention to detail.   Skills Excellent communication skills both written and oral, in English. Foreign language skills advantageous Ability to multitask and ensure good time-management Extremely proactive with an outgoing, charismatic, and approachable character.   Personal Abilities Creative, organized, and excellent communication skills. Ability to work under pressure without compromising accuracy. Ability to pace oneself and prioritise demands. Team worker and ability to interface with various departments. Good, follow-up skills. A consistent approach to quality of output, service, and result orientated. Good administrator and professional in all dealings. Dedicated to customer satisfaction and want to “go the extra mile”. Self-starter with high energy levels.   Interests A passion for wildlife and a commitment to sustainability and conservation and can relate personally to “Our journeys change lives”   Should you wish to apply for this role, please email your latest CV and motivation to: colin@abcworldwide.com  
Salary: Negotiable

Financial Planning Analyst Reference No: 2951035242 | Cape Town, South Africa | Posted on: 10 August 2022

Role Overview An exciting opportunity exists for a candidate to join our Finance team to drive our company’s financial analysis and forecasting agenda.   The Financial Planning Analyst position will partner and provide financial support to the rest of the business focusing on forecasting and variance analysis, along with the ad hoc financial reporting and analysis working with the BI team. Forecasting and reporting are reviewed with senior leadership to provide guidance on opportunities, and risks, and to support key business decisions.   The role requires a strong understanding of financial principles and accounting systems. The candidate will be required to be detail-orientated and naturally analytical, excelling at showcasing logical thinking when compiling, analyzing, and presenting financial data and analysis.   Responsibilities End-to-end ownership of forecast/budgeting performance, and variance analysis providing qualitative and quantitative analysis and insights to guide the business on strategic decisions Forward planning – All financial and key performance indicator results associated with forecasts, budgets, and longer-term outlooks, including analysis and presentations Reviewing performance – Preparation of monthly/quarterly management reports and analysis to understand financial and key performance indicator trends compared to targets and challenge the status quo. Provide commentary to senior management Maintain monthly KPIs for and provide timely advice on finance/business-related decisions Assisting in developing and managing cost-effective business processes and policies including interpreting information to evaluate the efficiency of financial procedures/operations Keeping informed of regulatory requirements and best practices in business planning and management accounting Ensuring that financial management policies and procedures adhere to internal and external standards Engage with business HOD’s in the various strategic projects being undertaken in their respective areas to ensure projects are delivered as per planned timelines Develop, maintain, and distribute financial models as required Assist/prepare ad-hoc consolidated financial information and/or reports requested by executive management   Person Profile The successful candidate will be required to have the following skills and experience: CA/CIMA/ACCA/ACA qualified (or equivalent), 3+ years’ experience in a similar role Proven track record of developing and implementing budget/forecasting models, including cash flow management Advanced financial modeling skills Good knowledge of accounting principles Expert in Microsoft Office applications, especially Excel with some experience in PowerPoint PowerBI experience will be beneficial to the role Exceptional analytical and problem-solving skills   Requirements Ability to challenge existing processes and ways of working Excellent verbal and written communication skills – ability to explain complex financial information Strong interpersonal skills Strong analytical skills with the ability to synergistically integrate the details into a big picture view Must be proactive with the ability to multi-task and work under tight deadlines Flexible and innovative hungry, embracing change positively Right attitude and passion for the role: exhibit enthusiasm and can-do attitude about work and deliverables Passionate about Positive Impact, conservation, and sustainability   Should you wish to apply, please email your latest CV, qualifications and motivation to miriam@abcworldwide.com
Salary: Negotiable

East Africa Sales Specialist Reference No: 3839446933 | Cape Town, South Africa | Posted on: 10 August 2022

Position Overview This position is responsible for sales and quest service within the Company’s Retail Sales Team. As the main point of contact at the company for prospective quests, you will handle all communications from the initial inquiry, advising, and consulting to find the best itinerary for the quest’s needs, through the sales process as well as pre-travel, during-travel, and post-travel services. Working closely with the Sales Ops consultants who handle availability, confirmations, and other processing tasks, as well as the Guest Service team who offer concierge service pre-trip and support with any quest problems in-trip. This is a demanding role with high expectations on service, turnaround times, quality of consultation, and communications both with guests and internally with colleagues.   Skills and Experience Required: Experience in, and knowledge of east Africa safari – at least 5 years of experience Experience in a retail sales role for an African inbound operator – at least 10 years of experience Skilled in designing detailed and individual quotes for itinerary requests Excellent sales and customer service skills and the ability to close a sale and upsell Excellent communication skills (written & telephone), a service delivery mindset, and a strong customer service focus Target-orientated, and experience in delivering results in a performance-orientated and fast-paced sales environment Strong administration and organizational skills and great attention to detail with desire for continuous improvement Excellent time management skills with the ability to multi-task and prioritize tasks Proactive mindset and can-do attitude Experience in handling difficult situations (e.g., Complaints, last-minute requests, changes whilst traveling) Experience in and willingness to handle issues outside of office hours when required Self-Starter & the ability to work independently as well as within a broader team setup Energetic and eager to learn Strong sales & customer service skills (written & telephone) Knowledge of Business Sales Systems e.g., HubSpot   Responsibilities and duties Handling of Safari requests on behalf of the company received from repeat or recommended guests, vis the Company website and social media channels, corporate & charitable partners Inspire potential clients with knowledge of East African properties and destinations by proactively engaging with clients, advising on itinerary routing, logistics, and suitably of options Compile attractive tailor-made itineraries to match client expectations and budgets Ensuring turnaround time targets are met/exceeded and attention to detail is paid to the itinerary at the quote, confirmation, and pre-travel stages Following sales procedures as set out in the operating manuals Follow up with clients after a safari for feedback and encourage referrals Working alongside the Sales Ops consultant throughout the sales and confirmation process Collaborative approach with Guest Services team to provide best-in-class guest service Strive to meet and exceed personal and team KPIs to meet company growth goals, including sharing best practices and ideas with the team on a proactive basis Report any errors or issues to your line manager immediately on discovery Provide proactive support to colleagues in peak or leave times Contribute ideas, testing, and feedback to aid the continual improvement of systems including reservations system, guest itineraries, and others as required Attending all training that is offered and proactive growing your knowledge of the company by researching our products (as well as that of 3rd party suppliers) and the countries in which we operate, to continuously strengthen your knowledge of these destinations Taking a proactive and adaptable approach to learning in terms of sales skills, systems, processes, and product knowledge   Required work practices Across all interactions, promote the image of the sales team as a best externally with our clients and internally with key stakeholders As a key point of contact and the face of the company, upholding and contributing to the reputation of the company as a leading safari operator The company values are values that play an important role in how we define ourselves and set ourselves apart. We place a high value on living these values in everyday work practices. These values are genuine, honesty, quality, commitment, and care When staff events happen within working hours it will be compulsory to attend   Conditions and hours of work You will be required to work in the Cape Town office from Monday-Friday. You are required to work 9 hours per day including an hour lunch break. The working hours are 08h00 to 17h00 with some flexibility You will be required to be available after hours and on weekends (i.e., on standby occasionally) as and when needed. This includes checking online booking platforms for possible las-minute arrivals/bookings (on a rotational basis within the team) You will be required to work alternative South African public holidays, for which you may be compensated with time off in lieu Overtime may be required during peak periods, for which you may be compensated with time off in lieu We operate a 24/7 emergency phone that rotates between consultants for which you take full responsibility according to a roster for 1 week at a time. Overtime may be required during peak periods You will be required to travel for work from time to time   Should you wish to apply, please email your latest CV, qualifications and motivation to miriam@abcworldwide.com  
Salary: Negotiable

Travel Consultant (Latin American market) Reference No: 2517036264 | Cape Town, South Africa | Posted on: 10 August 2022

POSITION AVAILABLE IN WESTLAKE, CAPE TOWN OR RIVONIA, JOHANNESBURG KEY OUTPUTS Creative planning and designing of itineraries Managing the reservations process for bookings in a manner which ensures guest budget is achieved Handling of bookings from quote to finalising, invoicing and travel documents Consistent and clear communication with agents, sales teams, preferred supplier partners and colleagues Emergency duty will be on a rotational basis as per the Retail Emergency BOP Working hours early and late shift on a weekly rotational basis Calm and professional manner of servicing agents and guests Proactive selling of our products and services ensuring the best possible safari for the guests An independent, curious and “can do it” nature Upholding the values of the company ... Care of the people, Care of land and Care of the wildlife   KNOWLEDGE REQUIRED A passion for delivering service excellence An in-depth knowledge of Tourplan advantageous Previous experience working with the Latin American Market (clients) Spanish/Portuguese advantageous A good knowledge of South Africa, Southern and East Africa advantageous A willingness and aptitude to learn   SKILLS REQUIRED Good understanding of terms and conditions, product knowledge, third party and the company Product destinations Understanding of travel industry channels Excellent computer skills  Understanding of quantitative and qualitative data analysis and being able to make decisions based on these analyses Understanding and knowledge of the different markets in which the company operates in Relevant understanding of Business to create and formulate a strategy and make commercial decisions Sales process and methodologies Problem-solving skills Experiential Creativity (Crafting Experiences) Guest/Client Delight   PERSONAL CHARACTERISTICS Good interpersonal skills Sense of urgency Passionate about guest delight Diligence and self-motivation to meet deadlines and keep on top of your job Willingness/ability to share information and teach and inspire others   Personal growth Excellent communication skills (E.g. verbal, written, reporting and body language) Time management Teamwork and interpersonal skills Conflict management and resolution Attention to detail Administration and organization skills Paperless filing Speed Reading and Typing   PREVIOUS WORK EXPERIENCE REQUIRED Minimum of 5 years previous inbound tour consulting experience required
Salary: R28000 to R38000

East Africa Specialist Travel Consultant Reference No: 31673547 | Cape Town, South Africa | Posted on: 10 August 2022

POSITION AVAILABLE IN WESTLAKE, CAPE TOWN OR RIVONIA, JOHANNESBURG   KEY OUTPUTS Creative planning and designing of itineraries Managing the reservations process for bookings in a manner which ensures guest budget is achieved Handling of bookings from quote to finalising, invoicing and travel documents Consistent and clear communication with agents, sales teams, preferred supplier partners and colleagues Emergency duty will be on a rotational basis as per the Retail Emergency BOP Working hours early and late shift on a weekly rotational basis Calm and professional manner of servicing agents and guests Proactive selling of our products and services ensuring the best possible safari for the guests An independent, curious and “can do it” nature Upholding the values of the company ... Care of the people, Care of land and Care of the wildlife   KNOWLEDGE REQUIRED A passion for delivering service excellence An in-depth knowledge of Tourplan advantageous Extensive experience in East Africa Travel and Tour bookings A good knowledge of South Africa and Southern advantageous A willingness and aptitude to learn   SKILLS REQUIRED Good understanding of terms and conditions, product knowledge, third party and the company Product destinations Understanding of travel industry channels Excellent computer skills  Understanding of quantitative and qualitative data analysis and being able to make decisions based on these analyses Understanding and knowledge of the different markets in which the company operates in Relevant understanding of Business to create and formulate a strategy and make commercial decisions Sales process and methodologies Problem-solving skills Experiential Creativity (Crafting Experiences) Guest/Client Delight   PERSONAL CHARACTERISTICS Good interpersonal skills Sense of urgency Passionate about guest delight Diligence and self-motivation to meet deadlines and keep on top of your job Willingness/ability to share information and teach and inspire others   Personal growth Excellent communication skills (E.g. verbal, written, reporting and body language) Time management Teamwork and interpersonal skills Conflict management and resolution Attention to detail Administration and organization skills Paperless filing Speed Reading and Typing   PREVIOUS WORK EXPERIENCE REQUIRED Minimum of 5 years previous inbound tour consulting experience required
Salary: R28000 to R38000

Guest Experience Liaison (Latin Market) - Travel Tourism Industry Reference No: 956242132 | Cape Town, South Africa | Posted on: 10 August 2022

The ideal candidate will need to be well versed in Guest Relations with excellent communication skills as well as a high aptitude for customer interaction and to understand and pre-empt the overall needs and wants for a guest’s stay. Ability to work well under pressure in a fast-paced environment and be a great team player who thrives in making a guest journey from ordinary to extraordinary.   Brief description of the position:\ Create seamless service delivery through regular correspondence with guests during their stay.?Delighting them with high attention while focusing on the intricacies of the guest's journey. Maintain effective communication with all journey stakeholders to ensure a smooth & friendly service delivery whilst ensuring all requirements are communicated effectively and efficiently. Deal promptly, efficiently, and pleasantly with any queries and resolve guest queries. Operating according to and in compliance with – company standards of operations, company policies and procedures, and company code of conduct. Offer highly personalised guest touch-points which generate significant real and perceived value through strong relationships with trade partners. Have extensive knowledge of all regions we package, attending all training sessions and site inspections where necessary. Analyze guest feedback and provide solutions to ensure continuous improvement towards guest satisfaction and thus positively impacting future travel.   Candidate profile? Qualification: Matric certificate –?with maths?(minimum standard grade or above)?? Tertiary certificate in Travel & Tourism/hospitality.?? ? Experience: Min 5 years’ experience at a?Senior?level in Reservations.?? Experience in handling customer relationships and developing & promoting product and services in the inbound travel industry.? Computer Literate (Microsoft Office, email, Internet)? Proven English literacy.?? Working knowledge of?TourPlan?and WISH or similar booking/operating system.? General destination knowledge on Southern & East Africa.?? Personal and work travel experience in Southern and East Africa.?? Problem solver and good with guest interaction?? Excellent attention to detail.?? ? Skills:?? Excellent communication skills both written and oral, in English.?? Foreign language skills advantageous?? Ability to multitask and ensure good time-management? Extremely proactive with an outgoing, charismatic, and approachable character. ? Personal Abilities:???? Creative, organized, and excellent communication skills. Ability to work under pressure without compromising accuracy. Ability to pace oneself and prioritise demands. Team worker and ability to interface with various departments. Good, follow-up skills. A consistent approach to quality of output, service, and result orientated. Good administrator and professional in all dealings. Dedicated to customer satisfaction and want to “go the extra mile”. Self-starter with high energy levels.?   Interests:?? A passion for wildlife and a commitment to sustainability and conservation and can relate personally to “Our journeys change lives”?
Salary: R18000 to R21000

Financial Planning Analyst - Tourism Industry Reference No: 1620919733 | Cape Town, South Africa | Posted on: 10 August 2022

An exciting opportunity exists for a candidate to join our Finance team to drive our company’s financial analysis and forecasting agenda.   The Financial Planning Analyst position will partner and provide financial support to the rest of the business focusing on forecasting and variance analysis, along with the ad hoc financial reporting and analysis working with the BI team. Forecasting and reporting are reviewed with senior leadership to provide guidance on opportunities, and risks, and to support key business decisions.   The role requires a strong understanding of financial principles and accounting systems. The candidate will be required to be detail-orientated and naturally analytical, excelling at showcasing logical thinking when compiling, analyzing, and presenting financial data and analysis.   Responsibilities: End-to-end ownership of forecast/budgeting performance, and variance analysis providing qualitative and quantitative analysis and insights to guide the business on strategic decisions Forward planning – All financial and key performance indicator results associated with forecasts, budgets, and longer-term outlooks, including analysis and presentations Reviewing performance – Preparation of monthly/quarterly management reports and analysis to understand financial and key performance indicator trends compared to targets and challenge the status quo. Provide commentary to senior management Maintain monthly KPIs for and provide timely advice on finance/business-related decisions Assisting in developing and managing cost-effective business processes and policies including interpreting information to evaluate the efficiency of financial procedures/operations Keeping informed of regulatory requirements and best practices in business planning and management accounting Ensuring that financial management policies and procedures adhere to internal and external standards Engage with business HOD’s in the various strategic projects being undertaken in their respective areas to ensure projects are delivered as per planned timelines Develop, maintain, and distribute financial models as required Assist/prepare ad-hoc consolidated financial information and/or reports requested by executive management   Person Profile: The successful candidate will be required to have the following skills and experience: CA/CIMA/ACCA/ACA qualified (or equivalent), 3+ years’ experience in a similar role Proven track record of developing and implementing budget/forecasting models, including cash flow management Advanced financial modeling skills Good knowledge of accounting principles Expert in Microsoft Office applications, especially Excel with some experience in PowerPoint PowerBI experience will be beneficial to the role Exceptional analytical and problem-solving skills   Requirements: Ability to challenge existing processes and ways of working Excellent verbal and written communication skills – ability to explain complex financial information Strong interpersonal skills Strong analytical skills with the ability to synergistically integrate the details into a big picture view Must be proactive with the ability to multi-task and work under tight deadlines Flexible and innovative hungry, embracing change positively Right attitude and passion for the role: exhibit enthusiasm and can-do attitude about work and deliverables Passionate about Positive Impact, conservation, and sustainability
Salary: Negotiable

Manager of Social Media & Insight - Travel Industry Reference No: 873518561 | Cape Town, South Africa | Posted on: 10 August 2022

Responsibilities & Duties Lead the design and evolution of the company’s social media strategy that is global in its reach but local in its storytelling, that grows brand engagement, reaches target audience (existing and new) and, as a result, increases conversion Serve as the social media expert within the company, maintaining a cutting-edge understanding of best practices, features, strategies, channels and tactics Create and manage the social media calendar and content based on the company’s product marketing priorities and broader cultural and industry trends Daily community management and social customer service Design and execute monthly social media reporting on key metrics, including growth in followers, engagement, traffic and conversions. Create and share out monthly performance reporting, including with senior leadership. Uncover insights and develop actionable recommendations for how to move the brand forward in social media based on performance. Influencer outreach marketing, developing brand credibility and promoting awareness of our brand to larger or new audiences Support local camp teams and local social media channels in growing their engagement Develop an approach for experimenting, testing and measuring social media features Propose social media and campaign-specific KPIs and benchmarks to achieve and bypass brand goals and objectives Write for the company blog found on the website Contribute to campaign-specific or new business projects as directed by management from time-to-time Requirements & Qualifications Five years of experience working directly on social media and digital strategy An ability to work in a fast-paced environment, prioritize and deliver against changing priorities, multiple stakeholders and aggressive deadlines Extremely well-versed in social media and digital technologies, constantly informed on industry developments, including consumer trends and new technologies Knowledge of digital PR, influencer and social marketing with a solid understanding of how to create engaging experiences and articulate them through a multitude of social, digital and mobile channels Experience with social / digital scheduling tools approaches to measurement / metrics and reporting Able to work with and advise teams and stakeholders from around the world with differing levels of social media knowledge Photoshop, photography and videography skills are a plus Experience or passion for the travel or safari industries is preferred, but not required   Required Work Practices Across all interactions, promote the image of the commercial team as a best in class externally with our clients and internally with our key stakeholders As a point of contact and a face of the company, upholding and contributing to the reputation of the company as a leading safari operator The company values are values that plan an important role in how we define ourselves and set ourselves apart. We place a high value on living these values in everyday work practices. These values are genuine, inspired to do good, caring family spirit, teamwork, dedication to service, consistent quality and going the extra mile When staff events happen within working hours, it will be compulsory to attend Conditions and Hours of Work This position is based in the Cape Town office (Century City) and you would be required to work nine hours per day including a one hour lunch break. The working hours need maximum flexibility as required for business purposes, but are generally coordinated with the team to be between 07h00 and 18h00 Overtime may be required during peak periods You may be required to travel for work from time-to-time
Salary: Negotiable

Marketing Assistant (Travel/Tourism) Reference No: 1877829214 | Cape Town, South Africa | Posted on: 10 August 2022

We are looking for a Marketing Assistant to support the Brand Manager in developing and implementing effective brand-building strategies. The successful candidate will be a highly organized individual who has excellent attention to detail. The candidate must be creative, results orientated, and have a passion for all things related to Brand and Marketing. An analytical mind and research skills are essential to this job. You must be an excellent communicator and team player. Your goal will be to increase brand awareness through effective marketing plans and campaigns.   Responsibilities: Support the Brand Manager and be a brand guardian of all branded elements e.g., visual, and verbal identity, marketing materials, and in-camp materials across all platforms- Print to Digital Present and execute creative ideas for marketing activities Manage all branding, collateral on agent platforms including the Info Zone, Agent Zone, Dropbox, WETU, and Safari Cataloguing and managing all brand assets e.g., photography, videography, and final branded materials Coordinate marketing requests from RMM, sales, procurement, and other teams     Ability to take briefs from other departments, dissect the briefs and ensure that an in-depth brief is provided to whoever needs to action it e.g., designer, operations, or a third=party supplier Track budgets to maximize gains and reduce costs Manage supplier portfolio for procurement purposes Managing the payment processes between the regions we operate in e.g., CE, LPO and Invoices Prepare reports on brand performance and quarterly output Full procurement of brand needs e.g., sourcing suppliers, providing costs, presentations on branded items to meet brand production requirements Manage the daily tasks, brief the designer, and ensure deadlines are met Utilize the task management system and ensure all tasks are inputted onto this system for tracking and deadline setting Project assistance on key brand tasks for the financial year – Annual Report, Uniform, In-House Magazine, Branded items for Camp   Requirements: Tertiary qualification in marketing with 3 – 5 years of experience in the brand space Passionate about Positive Impact, conservation, and sustainability Proven experience assisting senior team members Familiarity with the latest marketing trends and best practices Ability to conduct research and analyze data Organizational skills and experience in meeting tight deadlines Ability to deliver a consistently high level of work Ability to work well and consistently in high pressured situations Excellent communication and teamwork skills Ability to drive projects forward, manage all stakeholders and stick to timings, deadlines, whilst ensuring top-level work is delivered Results-driven attitude with a creative mindset Willing to go the extra mile and be a team player and be considerate of all the various business needs Experience in tourism is advantageous Photoshop and basic design skills are advantageous     Required work practices: Across all interactions, promote the image of the commercial team as a best-in-class externally with our clients and internally with key stakeholders As a key point of contact and the face of the company, upholding and contributing to the reputation of the company as a leading safari operator The company values are values that play an important role in how we define ourselves and set ourselves apart. We place a high value on living these values in everyday work practices. These values are genuine, inspired to do good, caring family spirit, teamwork, dedication to service, consistent quality, and going the extra mile When staff events happen within working hours it will be compulsory to attend   Conditions and hours of work: This position is based in the Cape Town office, and you would be required to work 9 hours per day including a one-hour lunch break. The working hours need maximum flexibility as required for business purposes but are generally coordinated within the team to be between the hours of 07h00 and 18h00 Overtime may be required during peak periods While this position does not require travel, we do suggest you have a valid passport should an opportunity arise
Salary: Negotiable

Sales Consultant Reference No: 376075419 | Cape Town, South Africa | Posted on: 10 August 2022

Position: Sales Consultant  Based in Bellville Please forward your CV to – melanie@abcworldwide.com We are searching for driven, hungry candidates that are completely sales driven in sales environment!!! We require candidates that exceed targets and are top performer!!! Main Responsibilities: Selling short term insurance telephonically Achievement of sales targets and objectives Adherence to Quality and Compliance processes to minimize business risk Build and maintain good client relationships Ensure commitment to the FAIS Fit & Proper qualification requirements Client offers: Monday to Friday Salary – Basic + commission Requirements: Must be a South African citizen Must have Matric Must have 2 years’ experience in sales Must be ITC clear and Criminal clear Must have a clear accent
Salary: R12000

Senior Travel Consultant - Travel/Tourism Reference No: 2171993616 | Cape Town, South Africa | Posted on: 04 August 2022

Key Responsibilities:   Act as the first (and best!) point of contact for international clientele interested in booking tailor-made holidays and safaris on the continent Wow existing and potential clients with first-hand knowledge of African properties and destinations Prepare attractive quotations and itineraries that complement individual client expectations and budgets Effectively action the travel booking process at all levels (including booking hotel rooms, car rentals, lodges etc. as per customer confirmation) Collect client payments - ka-ching! - And approve supplier invoices for payment Provide customer support before, during and after travel - ensuring that current customers remain satisfied Meet and exceed monthly and quarterly sales targets set by the company's Sales Managers   Requirements:   Excellent communication skills Must have experience in African travel experts who fit the following profile: 3+ years of experience in a sales role for an African inbound tour operator In-depth knowledge of Southern African safari/luxury holiday destinations, including South Africa and surrounding destinations in Botswana, Mozambique, Zimbabwe, etc Experience selling other regions of Africa and Madagascar would be a plus!  
Salary: R25000 to R35000

Marketing Coordinator (Hospitality) Reference No: 3357344817 | Cape Town, South Africa | Posted on: 04 August 2022

With a stunning selection of brands in the form of hotels, vibrant bars, spas and boutiques, our client is one of the trendiest hospitality groups in Cape Town, South Africa. They are looking for a Marketing Coordinator to join their creative team.   DUTIES WILL INCLUDE Menu updates: co-ordinating all suppliers up to delivery Events & Activations: Assist with conceptualisation of Events & Activations Execute the marketing campaign around any event or campaign and set up a tracking system for all marketing initiatives Requesting quotes from external suppliers and submitting for approval Follow-up on deadlines with suppliers Oversee the reviews to ensure that all is responded to timeously Market research and evaluating market trends Website Updates (outsourced): Copy / content updates, Menu updates & promotions   REQUIREMENTS Marketing background in a similar environment Able to multi-task Good communication skills Very computer literate – comfortable with technology Energetic and willing to go the extra mile
Salary: Negotiable

German Travel Operations & Sales Assistance Reference No: 903951477 | Cape Town, South Africa | Posted on: 04 August 2022

Our international Travel client is looking for a “Jack of all trades” within the Travel consultancy position. The successful individual will be tasked with assisting in operational duties and communication with clients on travel information.   Job description:   Understanding and operating company quoting systems and other travel-related programs Have good product knowledge and sound geographical knowledge of Southern and East Africa Time management: ability to prioritize, plan and meet deadlines Effective communication – internally as well as externally Be professional and offer high service levels at all times Ability to handle pressure and volume – multitasking Emergency phone duty Do various quotations for agents Obtain and where possible negotiate rates Ensure these rates are sent to be loaded in the operating system Use preferred suppliers Ensure get to visit the preferred suppliers and get to know the products Put in place and manage provisional bookings Run all aspects of tours within budget Produce guide manuals and ensure a smooth operation of the tour Ensure agent’s information and tour information correspond Assist with the handling of complaints by gathering feedback from suppliers, guides, etc. Assist with management and training of junior consultants Be on constant look out for new venues and activities – advise team & rest of office Take responsibility for all aspects of tours being run Doing necessary admin in order for the Accounts department to do their part on your tours Meet given targets Any other reasonable work-related assignments being given to you by you direct, or another manager Create invoices for agents and keep track of payment of the tour Proofreading marketing materials sent by the agent for promotion of the tour Double check guides booked for the tour Request sales updates on groups from agents, get the final booking numbers and ensure we have all information to run the tour
Salary: Negotiable

Business Development Consultant (Insurance Sales) Reference No: 3149469898 | Cape Town, South Africa | Posted on: 04 August 2022

Role Purpose Our client has Business Development Consultant (BDC) opportunities for sales hunters in our Personal Lines environment. BDCs are committed, driven, results oriented sales driven advisers who are able to work on their own, as well as in a team environment writing business in accordance with targets laid down by the company. They will be expected to source leads and achieve sales targets primarily on motor and household domestic insurance.   Responsibilities and work outputs for Business Development Consultants (Personal Lines) Source sufficient lead generating opportunities to ensure a minimum of 10 client quotes per week and 40 per month Minimum requirement of 11 written policies per month Maintain and update your Lead Generation Matrix on a weekly basis Manage the lead generation process which includes group presentations, one on one consultations, ensuring regular communication with staff, participation in corporate events, advertising and general relationship building Keep up to date and fully informed on product comparisons with opposition products Stay abreast of the company’s product changes and enhancements Sign up a minimum of 5 active lead referral agents Generate interest for and introduce other company specialists to prospects where appropriate Meet all KPl's as laid down by the company for BDCs Complete weekly reports that reflect leads, quotes and sales as well as the source of the leads, average premium, total premium and any other pertinent information which may be required from time to time Be compliant in all activities in accordance with regulations and standards of all Insurance regulations and professional guidelines and ethics Maintain appropriate skills and knowledge in order to provide specialist, professional advice in all relevant business areas Meet the Fit and proper requirements as set out in the FAIS codes of conduct at all times Meet continuing professional development objectives as required by the industry Maintain the required dress code and professional appearance   Qualifications Matric / Grade 12 FAIS Credits (min 30 credits in short term insurance if date of first appointment is before 2010); or if date of first appointment is on or after 01/01/2010, a full recognised qualification as per the FSCA qualification list [not applicable for applicants with no STI sales experience] FAIS Regulatory examination for Representatives (RE5) [not applicable for applicants with no STI sales experience] If you are registered for one Class of Business (Personal or Commercial) you are required to have 12 CPD (continuous professional development) points. If you registered for two Classes of Business (Personal plus Commercial), you required to have 18 CPD points [not applicable for applicants with no STI sales experience]   Experience 2 – 3 years' experience selling short term insurance either as a broker agent or tied agent, alternatively must have solid sales experience Proven external/direct sales track record in a target driven environment A minimum of 2 years’ experience sourcing own new business leads in a client-facing environment [managing lead generation process] Candidate must have his own transport (CAR) and license Must be prepared and willing to travel to client sites for meeting   Competencies Required Sales Skills Client focused / client centric Interacting with People Seizing Opportunities Developing Strategies Convincing People Cross selling Risk awareness Articulating Information Exploring Possibilities Making Decisions Providing Insights Meeting Timescales Pursuing Goals Technical Retail Acumen Prospecting skills Cold calling skills   Renumeration and Benefits Renumeration on offer is a fixed basic salary (no sliding scale & no retainer), plus commission, including eligibility to earn annual incentives. There is also the potential to earn annuity income on successful retention of business sold over time.   Additional Requirements Able to work on their own writing business in accordance with targets The applicant must have experience working with client in the middle and upper market MUST HAVE previous experience SOURCING OWN NEW BUSINESS LEADS, as they will be required to generate 100% of their own new business (prospecting) Face-to-Face HUNTER SALES EXPERIENCE not call centre sales Very strong communicator   Should you wish to apply for this position, please email your latest CV and motivation to james@abcworldwide.com
Salary: Negotiable

German-speaking Sales Executive | Account Manager Reference No: 808273071 | Cape Town, South Africa | Posted on: 04 August 2022

Job Description In the Digital Sales Executive position, your core goal will be to identify and qualify high potential client opportunities to partner with Dahab Consulting. The Digital Sales Executive will be responsible for pipeline management, lead generation, and driving revenue through client calls and meetings.   Our fast-pace team has an infectious drive to exceed company goals. The ideal candidate for this position is an independent, self-motivated, positive attitude, proven sales professional who can confidently represent our brand.   Responsibilities:   Prospecting, lead-generation and development of new accounts Secure meetings with high-level decision makers and influencers Engaging in a consultative mode to understand and capitalize on clients’ needs Work closely with Management Team Build a strategic plan for your client that focuses on customer understanding, relationship building and driving revenue Collaborate with internal teams to create effective marketing solutions and drive results for clients Travel when necessary to meet clients in person at industry conferences and client meetings throughout South Africa   Qualifications A successful candidate must possess a bachelor’s degree in advertising, marketing, business or a similar field and at least 3 years of experience in sales management.   Requirements: 3-5 years of agency experience (managerial experience advantageous). Good leadership and people skills. Excellent time management. Great networking abilities. Ability to work on different projects simultaneously. Bonus - if you have digital marketing skills, such as SEO, Development, Adobe, etc
Salary: R18000 to R25000

German Customer Support Advisor - (E-Commerce) Reference No: 2429569953 | Cape Town, South Africa | Posted on: 04 August 2022

Our International client is seeking bright, articulate, detail-oriented applicants with a desire to contribute to a world class customer service organisation and join their German retail team in a position as a Customer Service Associate.Your mission will be to deliver timely, accurate and professional customer service to all company customers. This vital position requires an action-orientated, flexible problem-solver who will assist in resolving any customer facing problems. Associates will communicate with customers via telephone or email. Associates will utilize a variety of software tools to navigate customer accounts, research and review policies, including communicating effective solutions in a fun and fast paced environment.Responsibilities: ?Attend to all customer queries relating to online orders or the ordering process via email and phoneProvide account support to customersAct as an advocate for our customers, reporting and acting on observed areas for improvementProvide prompt, efficient, detailed, customer-oriented service to all customersActively seek solutions to customer needs and identify trends to appropriate personnel, including possible solutions or suggestionsEnsure internal reference pages are updatedWhat do we offer:Competitive SalariesMedical Aid Contribution (including Spouse and up to 3 children)Career Growth Opportunities (locally and globally) within an exciting and fast-growing global companyWork VisaQuarterly performance bonusesPart time options available (no less than 20 hours)   Qualifications Basic QualificationsExcellent verbal and written skills in GermanOr Good command of spoken German, basic written skillsExcellent command of English Language (verbal and written)Matric or equivalent qualification (Grade 12/Standard 10)Solid typing, phone, and computer navigation skillsAbility to efficiently navigate the internetAbility to thrive in a fast-paced work environment while maintaining high quality outputsAbility to work as an effective team memberStrong interpersonal skillsFlexibility in terms of work schedule (Shifts will possibly start and end outside of business hours)Positive attitude and a passion for providing excellent customer serviceEffective communication and written skills Preferred QualificationsExcellent command of English Language (verbal and written)Matric/Abitur or equivalent qualification (Grade 12/Standard 10)Solid typing, phone, and computer navigation skillsAbility to efficiently navigate the internetAbility to thrive in a fast-paced work environment while maintaining high quality outputsAbility to work as an effective team memberStrong interpersonal skillsFlexibility in terms of work schedule (Shifts will possibly start and end outside of business hours)Positive attitude and a passion for providing excellent customer serviceEffective communication and written skills
Salary: Negotiable

Physical Education Teacher: Grade 8 – 12 Reference No: 3844709142 | Cape Town, South Africa | Posted on: 03 August 2022

We are looking for a passionate sports teacher who: has a relevant teaching degree (BEd.; BA + PGCE, Master) is able to teach Physical Education Grade 8 – 12 and has min. 5 years of teaching experience in teaching the subject Sport is SACE registered the ideal candidate teaches a relevant second subject (Afrikaans, English, Geography, Biology, LO) must be willing to teach grade 5 – 7 learners IEB experience is compulsory experience in co-ordinating the sports programme with the Head of Sports experience in organising sport events and fixtures proven team player abilities (Head of Sport, Extra Mural Coordinator, Sports teachers) has a passion for teaching, learners all age is innovative and sees Physical Education as an important subject of the curricula has very good references has experience with modern technology Candidate has to be South African citizen and/or permanent residence holder   Should you be interested in this opportunity, please forward your updated CV, motivational letter and qualification certificates (including transcripts) to diane@abcworldwide.com  
Salary: Negotiable

Business Development Consultant Reference No: 2129265659 | Cape Town, South Africa | Posted on: 03 August 2022

Role PurposeBusiness Development Consultants  will be expected to source leads and achieve sales targets primarily on motor and household domestic insurance. LocationThe Business Development Consultant (Personal lines) role is currently available at our offices in Sandton, Pretoria - Centurion, Nelspruit, Port Elizabeth, East London, George, Durban and Cape Town. Responsibilities and work outputs for Business Development Consultants (Personal lines):• Source sufficient lead generating opportunities to ensure a minimum of 10 client quotes per week and 40 per month• Minimum requirement of 11 written policies per month• Maintain and update your Lead Generation Matrix on a weekly basis• Manage the lead generation process which includes group presentations, one on one consultations, ensuring regular communication with staff, participation in corporate events, advertising and general relationship building• Keep up to date and fully informed on product comparisons with opposition products• Stay abreast of Momentum Insure product changes and enhancements• Sign up a minimum of 5 active lead referral agents• Generate interest for and introduce other Momentum Insure specialists to prospects where appropriate• Meet all KPl's as laid down by Momentum Insure for BDCs• Complete weekly reports that reflect leads, quotes and sales as well as the source of the leads, average premium, total premium and any other pertinent information which may be required from time to time• Be compliant in all activities in accordance with regulations and standards of all Insurance regulations and professional guidelines and ethics• Maintain appropriate skills and knowledge in order to provide specialist, professional advice in all relevant business areas• Meet the Fit and proper requirements as set out in the FAIS codes of conduct at all times• Meet continuing professional development objectives as required by the industry• Maintain the required dress code and professional appearance Qualifications• Matric/Grade 12• FAIS Credits (min 30 credits in short term insurance if date of first appointment is before 2010); or if date of first appointment is on or after 01/01/2010, a full recognised qualification as per the FSCA qualification list [not applicable for applicants with no STI sales experience]• FAIS Regulatory examination for Representatives (RE5) [not applicable for applicants with no STI sales experience]• If you are registered for one Class of Business (Personal or Commercial) you are required to have 12 CPD (continuous professional development) points. If you registered for two Classes of Business (Personal plus Commercial), you required to have 18 CPD points [not applicable for applicants with no STI sales experience] Experience • 2 - 3 years' experience selling short term insurance either as a broker agent or tied agent, alternatively must have solid sales experience.• Proven external/direct sales track record in a target driven environment• A minimum of 2 years’ experience sourcing own new business leads in a client-facing environment [managing lead generation process]• Candidate must have his own transport (CAR) and licenseMust be prepared and willing to travel to client sites for meeting
Salary: Negotiable

German Foreign Language Teacher (DaF): Grade 5 – 9 Reference No: 3840274511 | Cape Town, South Africa | Posted on: 03 August 2022

We are looking for a passionate sports teacher who: has a relevant teaching degree (BEd.; BA + PGCE, Master) has min. 4 years of teaching experience in the subjects DaF IEB experience is compulsory ideally teaches a relevant second subject (LO, History, English, Afrikaans) has a passion for teaching and learners in the relevant age group (secondary primary and middle school) has very good references is able to promote a high standard of teaching and learning has experience with modern technology (Teams, Smartboard, Outlook, iPads ...) has to be South African citizen and/or permanent residence holder Candidate has to be South African citizen and/or permanent residence holder   Should you be interested in this opportunity, please forward your updated CV, motivational letter and qualification certificates (including transcripts) to diane@abcworldwide.com  
Salary: Negotiable

Afrikaans Teacher: Grade 8 - 12 Reference No: 663241713 | Cape Town, South Africa | Posted on: 02 August 2022

We are looking for a passionate language teacher who:   has a relevant teaching degree (BEd.; BA + PGCE, Master) has minimum of 3 years of teaching experience in the subject of Afrikaans being interested in lower grades (6-7) is advantageous is SACE registered IEB experience is a must teaches a relevant second subject (LO, History, English or Science) has a passion for teaching and very good references able to promote a high standard of teaching and learning has experience with modern technology (Teams, Smartboard, Outlook, iPads, etc.) Applicant has to be a South African citizen and/or permanent residence holder   Should you be interested in this opportunity, please forward your updated CV, motivational letter and qualification certificates (including transcripts) to diane@abcworldwide.com  
Salary: Negotiable

BI Engineer Reference No: 282940641 | Cape Town, South Africa | Posted on: 01 August 2022

We are offering you the opportunity to join our Business Intelligence Team as a BI Developer.  Location Cape Town As the ideal candidate you will take ownership for ensuring the integrity of all information within the data warehouse as well as the accuracy of the processes used to populate the warehouse on a daily basis. You will be responsible for developing and maintaining existing ETL as well as provide operational BI support to the business.   As a BI Developer, your responsibilities will include, but will not be limited to: Designing, developing, testing, maintaining and documenting ETL procedures Developing SQL scripts for ad-hoc requests and reports Assisting in data management and data integrity initiatives Understanding system workflows and documenting key data flows Aligning Key Performance Indicators, reporting and analytics Addressing reporting issues at root cause level Refine and automate regular processes / scheduled jobs, track issues, and document changes Continuously assess and document data quality Manage new permissions requested and report on database access for users and application logins Translating business needs into technical specifications Improving existing BI tools and procedures Requirements Our ideal BI Developer will possess: BA/Bcom/BsC in either Engineering, Info Systems, Computer Science or related field 2+ years’ experience with MSSQL & MYSQL 1-2 years of experience developing and maintaining ETLs and using Data Integration tools (e.g. Pentaho, Talend), or scripts Experience querying data from a data warehouse and loading data into it Experience obtaining data from diverse sources including APIs, RDBMSs, flat files, google sheets etc. Basic understanding of programming languages (Java or Python) Experience designing relational and non-relational data structures Working experience with more than one database technology Strong analytical and troubleshooting skills, including a proficiency for root cause analysis Experience creating technical documentation A collaborative and creative approach to solving business issues while working with partner teams A self-starter with phenomenal problem solving and diagnostic acumen, and a strong analytical mind-set Acute attention to detail and strong organisational skills in order to prioritise tasks and relay insights to members of the leadership team The ability and eagerness to further develop the required skills through self-learning Strong teamwork skills as well as the ability to work independently from team Knowledge of the following will be advantageous: Multidimensional design & modelling based on Kimball best practices DWH architectures Code versioning Technical Documentation Experience with Linux run levels and file system Experience using Salesforce or NetSuite as a data source is desirable Experience using Google suite Please note that this position is only available to SA citizens & SA permanent residents and preference will be given to previously disadvantaged individuals. Benefits You will gain hands-on experience in the web developing space while directly creating an impact: Join an award-winning team in an industry-leading company in African travel and help us shape the future of our industry; Make an impact - for every 7 people we bring to Africa, we create one permanent job in the tourism industry; Earn an attractive remuneration package including a competitive base salary, 3% pension fund and 20 days of paid vacation per year; Hybrid work model – Enjoy the flexibility of working on-site and remotely part of the week once you've passed your probation; When on-site, carry out your craft in gorgeous offices in the heart of Cape Town - the world's most beautiful city; Optional Health Insurance coverage with Essential Med; Work under visionary leaders who encourage a family culture, open and direct communication and honest feedback; Collaborate with a diverse and talented high-performance team; Explore Africa - To share our glorious continent with the crash, we offer each of our Rhinos exclusive access to the Roaming Rhinos online travel portal. With the keys to the kingdom you'll unlock travel deals for yourself, your family and your friends. You'll get to take advantage of rebates on activities, transport and accommodation, including our own Camissa House and Silvan Safari Lodge!  
Salary: R50000 to R70000

Senior PHP Engineer Reference No: 2542986219 | Cape Town, South Africa | Posted on: 01 August 2022

We are on the lookout for a full-time Senior PHP Engineer to join our development team. Our ideal Senior PHP Engineer will be proficient in Laravel and share our passion for technology and making a difference in South Africa Cape Town. We are seeking a problem-solver with 5+ years of experience as a software developer who has great communication skills and a can-do positive attitude. As a Senior PHP Engineer, you will be involved in the entire product lifecycle including the design, development, deployment and maintenance of new and existing features and responsible for developing and maintaining functional and stable web applications. You'll be our go-to person for all PHP projects and you'll be an integral part of the Technology team. If you are a motivated, ambitious PHP software developer, have a track record of building high performing and secure web applications and are ready for a new challenge in an egoless environment, this role is for you. As a Senior PHP Engineer, your responsibilities will include, but will not be limited to: Write clean, well-designed code following industry best practices Develop and maintain cutting edge web-based PHP applications Refactor, optimise and improve the existing codebase for maintenance and scale Collaborate with Product Management and other stakeholders within Engineering (Frontend, UX, etc.) to maintain a high bar for quality in a fast-paced, iterative environment Troubleshoot, test and maintain web applications and databases to ensure performance and functionality Solve complex performance problems and architectural challenges Perform code/peer reviews for other members in the team Write code that meets our internal standards for style, maintainability, and best practices for a high-scale web environment. Maintain and advocate for these standards through code reviews Create and maintain documentation throughout the development process Contribute to all phases of the development lifecycle Advocate for improvements to product quality, security, and performance. Recognise impediments to our efficiency as a team ("technical debt"), and propose and implement solutions Use test-driven development and acceptance tests to ensure feature quality Keep up to date with new trends and best practices in web development Requirements Our ideal Senior PHP Engineer will possess: Previous working experience as a PHP Software Developer for 5+ years Certificate or Bachelor’s degree in Computer Science, Engineering or a similar relevant field (preferred but not essential) Proficient in PHP, HTML5, JavaScript, JQuery Experience with PHP MVC frameworks like Symfony/Laravel Knowledge of object-oriented PHP programming Excellent relational database skills with MySQL Good working knowledge of Git Excellent knowledge and understanding of API development and accompanying processes Experience with building restful JSON web services Experience with cloud infrastructure providers, preferably AWS Excellent verbal and written communication skills Strong analytical, problem-solving skills and willingness to roll up one’s sleeves to get the job done Demonstrated capacity to clearly and concisely communicate about complex technical, architectural, and/or organisational problems and propose thorough iterative solutions Experience with performance and optimization problems and a demonstrated ability to both diagnose and apply preventative measures Positive and solution-oriented mindset Experience owning a project from concept to production, including proposal, discussion, and execution Self-motivated and self-managing, with excellent organisational skills. Demonstrated ability to work closely with other parts of the organisation Knowledge of the following will be advantageous: Experience with Symfony/Laravel-based CMS like OctoberCMS Good understanding of Docker & container-orchestration technologies like Docker Swarm or K8s. ECS/EKS orchestration beneficial Experience with the core services of the AWS eco-system, such as IAM, Security Groups, VPC, EC2, RDS, S3, Cloudfront, etc. Experience with Unix/ Linux Based server environments and command line Great understanding of Apache and/or NGINX Salesforce Platform and Salesforce programming languages such as APEX and VisualForce Agile and lean methodologies such as Scrum and Kanban Benefits With us, you would: Join an award-winning team in an industry-leading company in African travel and help us shape the future of our industry; Make an impact - for every 7 people we bring to Africa, we create one permanent job in the tourism industry; Earn an attractive remuneration package including a competitive base salary, 3% pension fund and 20 days of paid vacation per year; Hybrid work model – Enjoy the flexibility of working on-site and remotely part of the week; When on-site (usually 2 days a week), carry out your craft in gorgeous offices in the heart of Cape Town - the world's most beautiful city; Optional Health Insurance coverage with Essential Med; Work under visionary leaders who encourage a family culture, open and direct communication and honest feedback; Collaborate with a diverse and talented high-performance team; Contact Person  James Knoll James@abcworldwide.com Contact details - 074 644 4500
Salary: R70000 to R90000

Channel Manager Reference No: 1414897504 | Cape Town, South Africa | Posted on: 28 July 2022

Channel Manager LOCATION: JHB Our client, a fast-growing multi-channel communication platform company, is looking to employ Channel Managers to join their team.   PURPOSE OF THE JOB To increase revenue by assisting channel partners to generate new business. The position focuses on enabling the sales efforts of channel partners in South Africa and abroad through specialist sales support and general enablement services. JOB OBJECTIVES Build and maintain relationships with channel partners Continuously maintain a sound knowledge of the company’s products, commercials, policies, procedures and collateral, in order to enable new business generation via channel partners in accordance with the company’s strategic and profitability goals Develop, deploy and maintain all processes, materials and resources necessary to train and enable channel partner sales teams, including the implementation of an accreditation programme Grow the commercial value of channel partners by working with partners to identify and close suitable leads within partners’ customer bases according to monthly sales growth targets Develop, deploy and maintain all processes, materials and resources necessary to train and enable channel partners to onboard new customers Monitor and manage suitability and performance of channel partners Assist the Partnerships Manager to identify and sign new, suitable channel partners   Level of Tertiary Education Matric / Grade 12 – Essential Degree / Diploma: Sales/ Marketing/ Business Management – Desirable   Job-Related Work Experience Demonstrable experience assisting teams to generate new business Experience working in a technology context Proven track record of relationship management 5 years sales experience in a selling environment 2+ years in management positions Job Knowledge Digital media and marketing Channel management Contract negotiation International business customs Technical platform integrations Trends in technology and communication Knowledge of company policies and procedures In depth product knowledge of the company’s software and services   Job Skills Persuasion and assertiveness Excellent analytical skills Apply leadership concepts in a work context Apply the organisation’s code of conduct in a work environment Conduct a structured meeting Conflict and dispute management skills Develop administrative procedures in a selected organisation Employ a systematic approach to achieving objectives Good prospecting High-level presentation skills Identify responsibilities of a team leader in ensuring that organisational standards are met Manage administration records Managing expenditure against a budget Microsoft: Excel, Outlook, PowerPoint, Word Monitor the level of service to a range of customers Negotiations and closing skills People skills Prioritise time and work for self and team Sales Skills Sense of urgency Solve problems, make decisions and implement solutions   Should you wish to apply for this role, please email your latest CV and motivation to james@abcworldwide.com
Salary: R30000 to R35000

New Business Development Executive Reference No: 4275971783 | Johannesburg, South Africa | Posted on: 28 July 2022

PURPOSE OF THE JOB To increase company revenue through the acquisition of new customers, thus increasing company turnover and profits. The position focuses on direct selling to end-user customers through pro-active prospecting and cold calling. JOB OBJECTIVES To meet and exceed monthly sales targets by sourcing new sales opportunities through prospecting activities, networking and some inbound leads Responsible for the complete sales cycle including Prospecting potential customers Engagement with the customer to understand their needs and requirements Development of professional Proposals Commercial negotiations Closing To meet and exceed activity level targets as per Key Performance Indicator document and execute all required activities to progress prospects into customers Develop a thorough understanding of the products and services that the company offer, and the value propositions associated with these products and services Develop and manage strong relationships at multiple levels within prospects and customers in order to fully understand their needs and requirements Continuously maintain a sound knowledge of the company’s products, commercials, policies and procedures, in order to identify and progress new business opportunities that meet the company’s strategic and profitability goals Ensures that the value of sales pipelines are maintained at a minimum level of 3 times their revenue targets Level of Tertiary Education Matric / Grade 12 University Entrance – Essential Job-Related Work Experience Work experience in software sales or Account Management Preferably in the digital marketing space Job Knowledge Knowledge of company policies and procedures Knowledge of digital marketing and IT software industry In-depth product knowledge of the company’s software and services Job Skills Ability to organize and be self-motivated Analytical and articulate Attention to detail Diploma or certificate Communication skills Meeting skills Customer service experience and skills Effective time management skills General assertiveness Good prospecting Good telephone manner Microsoft: Excel, Outlook, PowerPoint, Word CRM Negotiation skills People skills Planning Presentation Skills Problem solving ability Company Products knowledge Sales Skills Sense of urgency Should you wish to apply for this role, please email your latest CV and motivation to miriam@abcworldwide.com
Salary: Negotiable

Channel Manager Reference No: 2317739095 | Johannesburg, South Africa | Posted on: 28 July 2022

PURPOSE OF THE JOB To increase revenue by assisting channel partners to generate new business. The position focuses on enabling the sales efforts of channel partners in South Africa and abroad through specialist sales support and general enablement services. JOB OBJECTIVES Build and maintain relationships with channel partners Continuously maintain a sound knowledge of the company’s products, commercials, policies, procedures and collateral, in order to enable new business generation via channel partners in accordance with the company’s strategic and profitability goals Develop, deploy and maintain all processes, materials and resources necessary to train and enable channel partner sales teams, including the implementation of an accreditation programme Grow the commercial value of channel partners by working with partners to identify and close suitable leads within partners’ customer bases according to monthly sales growth targets Develop, deploy and maintain all processes, materials and resources necessary to train and enable channel partners to onboard new customers Monitor and manage suitability and performance of channel partners Assist the Partnerships Manager to identify and sign new, suitable channel partners Level of Tertiary Education Matric / Grade 12 – Essential Degree / Diploma: Sales / Marketing / Business Management – Desirable Job-Related Work Experience Demonstrable experience assisting teams to generate new business Experience working in a technology context Proven track record of relationship management 5 years sales experience in a selling environment 2+ years in management positions Job Knowledge Digital media and marketing Channel management Contract negotiation International business customs Technical platform integrations Trends in technology and communication Knowledge of company policies and procedures In depth product knowledge of the company’s software and services   Job Skills Persuasion and assertiveness Excellent analytical skills Apply leadership concepts in a work context Apply the organisation’s code of conduct in a work environment Conduct a structured meeting Conflict and dispute management skills Develop administrative procedures in a selected organisation Employ a systematic approach to achieving objectives Good prospecting High-level presentation skills Identify responsibilities of a team leader in ensuring that organisational standards are met Manage administration records Managing expenditure against a budget Microsoft: Excel, Outlook, PowerPoint, Word Monitor the level of service to a range of customers Negotiations and closing skills People skills Prioritise time and work for self and team Sales Skills Sense of urgency Solve problems, make decisions and implement solutions Should you wish to apply for this role, please email your latest CV and motivation to miriam@abcworldwide.com
Salary: Negotiable

Broker Consultant Reference No: 1694680633 | Umtata Mouth, South Africa | Posted on: 27 July 2022

We currently in search for an excellent Broker Consultant   Working Requirements – Knowledge · Class of Business training in Category 1 life and friendly societies. · Product Specific training in Category 1 life and friendly societies. · Minimum 12 hours of Continuous Professional Development (CPD) per CPD cycle. · Excellent knowledge and understanding of insurance legislation. · Computer Literacy (MS Office package). · Valid driver’s license and own vehicle. · Sound knowledge of long term insurance or employee benefits products. · Knowledge of underwriting processes. · Minimum of five (5) years’ experience in the insurance industry preferable in the group funeral or group risk market. · Broker consulting, trade unions, funeral parlours experience in an insurance company. · Experience in establishing contacts and relationships with decision makers within funeral group business. · Proven Sales track record. Formal Qualification · Matric. · NQF 6 qualification/3-year relevant tertiary qualification will be an advantage. · Regulatory Examinations (RE5) for representatives. · 60 FAIS Credits or alternatively full FAIS recognized relevant qualification (DOFA dependent). Key Responsibilities · Sourcing and securing new business opportunities with corporates, unions, churches, taxi associations, funeral parlours, burial societies and individual clients. · Sourcing new brokers and maintaining relationships. · Training and ongoing product support to brokers. · Review new business pipeline, follow-up and track by sourcing, issuing and converting of quotations. · Ensuring that the agreed new business targets are met. · Developing and maintaining client relationships in all business levels. · Building relationships with internal departments to ensure superior service is offered to clients. · Ensuring that clear information is given to clients before, during and after a sales deal. · Ensure that there is no unreasonable post–sales barriers faced by clients. · Keeping up-to-date with competitor product and service offering and industry developments. · Dealing with queries and providing information on a range of sales and service issues. · Participating in proactive sales and marketing initiatives. · Consistently striving to engage with clients in honest, committed, considerate and receptive manner to drive company values. · Prepare and deliver clear, thoughtful, and concise presentations (via phone, internet & Face-to-face meetings) to various client and potential client audiences with diverse backgrounds to secure new client relationships     Behavioural Competencies Good communication skills. Results orientated. Good decision making and problem-solving skills. Good planning and organisational skills. Have good negotiation skills. Excellent presentation skills. Ability to write reports. Analytical thinker. Reliable, tolerant, and determined. Clear focus on high quality and business profit. Stern honesty and integrity attributes.  
Salary: R360000 to R520000

Broker Consultant Reference No: 534029633 | Cape Town, South Africa | Posted on: 27 July 2022

We currently in search for an excellent Broker Consultant   Working Requirements – Knowledge · Class of Business training in Category 1 life and friendly societies. · Product Specific training in Category 1 life and friendly societies. · Minimum 12 hours of Continuous Professional Development (CPD) per CPD cycle. · Excellent knowledge and understanding of insurance legislation. · Computer Literacy (MS Office package). · Valid driver’s license and own vehicle. · Sound knowledge of long term insurance or employee benefits products. · Knowledge of underwriting processes. · Minimum of five (5) years’ experience in the insurance industry preferable in the group funeral or group risk market. · Broker consulting, trade unions, funeral parlours experience in an insurance company. · Experience in establishing contacts and relationships with decision makers within funeral group business. · Proven Sales track record. Formal Qualification · Matric. · NQF 6 qualification/3-year relevant tertiary qualification will be an advantage. · Regulatory Examinations (RE5) for representatives. · 60 FAIS Credits or alternatively full FAIS recognized relevant qualification (DOFA dependent). Key Responsibilities · Sourcing and securing new business opportunities with corporates, unions, churches, taxi associations, funeral parlours, burial societies and individual clients. · Sourcing new brokers and maintaining relationships. · Training and ongoing product support to brokers. · Review new business pipeline, follow-up and track by sourcing, issuing and converting of quotations. · Ensuring that the agreed new business targets are met. · Developing and maintaining client relationships in all business levels. · Building relationships with internal departments to ensure superior service is offered to clients. · Ensuring that clear information is given to clients before, during and after a sales deal. · Ensure that there is no unreasonable post–sales barriers faced by clients. · Keeping up-to-date with competitor product and service offering and industry developments. · Dealing with queries and providing information on a range of sales and service issues. · Participating in proactive sales and marketing initiatives. · Consistently striving to engage with clients in honest, committed, considerate and receptive manner to drive company values. · Prepare and deliver clear, thoughtful, and concise presentations (via phone, internet & Face-to-face meetings) to various client and potential client audiences with diverse backgrounds to secure new client relationships     Behavioural Competencies Good communication skills. Results orientated. Good decision making and problem-solving skills. Good planning and organisational skills. Have good negotiation skills. Excellent presentation skills. Ability to write reports. Analytical thinker. Reliable, tolerant, and determined. Clear focus on high quality and business profit. Stern honesty and integrity attributes.  
Salary: R360000 to R520000

Broker Consultant Reference No: 1847473719 | Port Elizabeth, South Africa | Posted on: 27 July 2022

We currently in search for an excellent Broker Consultant   Working Requirements – Knowledge · Class of Business training in Category 1 life and friendly societies. · Product Specific training in Category 1 life and friendly societies. · Minimum 12 hours of Continuous Professional Development (CPD) per CPD cycle. · Excellent knowledge and understanding of insurance legislation. · Computer Literacy (MS Office package). · Valid driver’s license and own vehicle. · Sound knowledge of long term insurance or employee benefits products. · Knowledge of underwriting processes. · Minimum of five (5) years’ experience in the insurance industry preferable in the group funeral or group risk market. · Broker consulting, trade unions, funeral parlours experience in an insurance company. · Experience in establishing contacts and relationships with decision makers within funeral group business. · Proven Sales track record. Formal Qualification · Matric. · NQF 6 qualification/3-year relevant tertiary qualification will be an advantage. · Regulatory Examinations (RE5) for representatives. · 60 FAIS Credits or alternatively full FAIS recognized relevant qualification (DOFA dependent). Key Responsibilities · Sourcing and securing new business opportunities with corporates, unions, churches, taxi associations, funeral parlours, burial societies and individual clients. · Sourcing new brokers and maintaining relationships. · Training and ongoing product support to brokers. · Review new business pipeline, follow-up and track by sourcing, issuing and converting of quotations. · Ensuring that the agreed new business targets are met. · Developing and maintaining client relationships in all business levels. · Building relationships with internal departments to ensure superior service is offered to clients. · Ensuring that clear information is given to clients before, during and after a sales deal. · Ensure that there is no unreasonable post–sales barriers faced by clients. · Keeping up-to-date with competitor product and service offering and industry developments. · Dealing with queries and providing information on a range of sales and service issues. · Participating in proactive sales and marketing initiatives. · Consistently striving to engage with clients in honest, committed, considerate and receptive manner to drive company values. · Prepare and deliver clear, thoughtful, and concise presentations (via phone, internet & Face-to-face meetings) to various client and potential client audiences with diverse backgrounds to secure new client relationships     Behavioural Competencies Good communication skills. Results orientated. Good decision making and problem-solving skills. Good planning and organisational skills. Have good negotiation skills. Excellent presentation skills. Ability to write reports. Analytical thinker. Reliable, tolerant, and determined. Clear focus on high quality and business profit. Stern honesty and integrity attributes.  
Salary: R360000 to R520000

Problem Manager – IT Service Desk (German-speaking) Reference No: 3507784219 | Cape Town, South Africa | Posted on: 27 July 2022

Description: A new and exciting opportunity has arisen in Europe’s leading independent provider of IT infrastructure services. We are looking for a Problem Manager within the newly formed Proactive Insights Team within the BP&O Optimisation Department.   The Proactive Insights Team main objective is to issue prevention, automation or to reduce effort for Computacenter and our customers. This is achieved by using ITIL proactive problem methodology, enhanced tooling, and robust processes.   Requirements: As a Proactive Problem Manager, you are required to: Be enthusiastic and drive a proactive, pre-emptive and automation culture, focused on reducing reported Incident volumes as well as system events and improved user experience. Have a good understanding and experience of using ITSM tools to facilitate Problem Management. Be responsible for managing and prioritising your own workload and identifying successful proactive Problem opportunities. Drive root cause analysis for the Problems opportunities identified towards issue removal, automation, and effort reduction, in line with the defined Computacenter Problem Management process using ITIL framework. Produce high level reporting and business updates to both Computacenter and our customers, which Cleary define the value added from the service. Maintain a proactive Problem tracker and ensure all Problem opportunities are documented in the ITSM toolset Build and maintain relationships with key operational teams such as, Reactive Problem management, Delivery Leadership, Service Desk, Remote Desktop Services, Technical teams, Automation team and all functions within Optimisation.   Qualifications/Experience/Sills: Experience of ITIL framework, preferably with prior exposure to Problem Management and Incident Management roles Intermediate skills using Microsoft Word, Excel and Outlook with previous exposure to Teams and SharePoint desirable Working knowledge of Service Now and BMC Remedy ITSM tools Exposure or knowledge of data analytic tools such as Power BI and Nexthink Desire to expand abilities in data analysis and proactive problem solving. Ability to deliver successfully within predefined timescales. A self-starter, who can take the imitative but also able to collaborate within a team. Excellent verbal and written communication ENGLISH & GERMAN with the ability to pitch communications (verbally and written) for different audiences. Effective time management, organisational and workload management skills to ensure delivering work is not effected by the volume of work or conflicting priorities. Ability to present in a professional and business-like manner to internal and external customers Ability to manage confidential information with tact and sensitivity ITIL v3 or V4 Foundation Level is preferable
Salary: R22000 to R25000

D365 CE Functional Consultant Reference No: 4112226101 | Cape Town, South Africa | Posted on: 25 July 2022

We Looking for someone with strong work ethic, that is well organized and able to hit the ground runningon customer projects. The ideal candidate has experience implementing CRM systems and hasexperience with the Dynamics 365 Customer Engagement (CRM) is essential. The D365 CE FunctionalConsultant is the conduit between the client’s business users, stakeholders and technical team; iscomfortable in front of clients and experienced and confident at leading workshops, elicitingrequirements, crafting solutions and articulating CRM concepts. Excellent written and verbal communication skillsTeam-player that is positive, proactive and a motivated self-starterKnowledge and experience with build and release managementStrong analytical and problem-solving skillsExcellent leadership, team building and relationship management skillsExcellent time management skillsRemain flexible on changing workloads   At least 4+ years of experience in enterprise business application development and delivery OR4+ years Commercial experience with Dynamics CRMDynamics 365 Customer Experience is essentialActive and current Microsoft Dynamics 365 CE certifications requiredMinimum of 2 years’ experience in CRM implementation, configuration, system design or relatedbusiness experienceProject implementation and working experience using Microsoft Dynamics 365 CEKnowledge of the Dynamics 365 Product and experience configuring the product including: EntityCreation, Workflows, Business Rules, Business Process Flows etc.Project experience translating client business needs into software capabilitiesExperience or exposure to system integrationAbility to do user acceptance testingAt least 2 years’ experience with business process designAt least 4 years’ experience implementing or using CRM systemsFamiliarity with SQL reports / SQL databaseContribute to the transfer of functional requirements to development and test teamsAbility to educate end-users on Dynamics
Salary: R50000 to R70000

Lodge Manager Reference No: 2696466891 | Kwa-Zulu, South Africa | Posted on: 25 July 2022

Lodge Manager Location: Northern KZN, South Africa OUTPUTS Meet every guest and ensure they know who is looking after them Ensuring all organizational requirements around delivering the best guest experience at the Lodge is planned for and executed on a daily basis Ensure our brand standards are always maintained in all areas that make up the guest experience Represent the company’s brand in appearance and behaviour Create an environment where the company culture is fostered Innovate new ideas and ways to edge the brand and improve Ensure that our culture of rewarding and recognizing of staff is followed through all levels of the lodge Ensure that training & development of staff is coordinated and planned according to your budgets Ensure that controls and systems are in place to ensure the sustainability of the business as well as conserving our resources Ensure the company’s Hospitality DNA is known by all Relieve for the General Manager when on leave Hosting Taking the lead on groups, VIP repeat guests and host all agents and operators KNOWLEDGE REQUIRED (QUALIFICATIONS OR TRAINING PROGRAMS) At least 5 years relevant experience in a 5 star operation Managerial experience Company Knowledge Valid unendorsed SA driver’s license essential   SKILLS REQUIRED MS office knowledge is a requirement Communication skills - with guests and fellow staff members Lateral thinking ability Initiative Must be able to cope under pressure to meet guests needs Leadership Organizational abilities Honest, have good integrity, proactive and driven person who has career ambitions Good interpersonal skills Passion for guest delight   This is a permanent live-in position, based at a Lodge in Northern KZN, South Africa   Should you wish to apply for this position, please email your latest CV and motivation to diane@abcworldwide.com
Salary: Negotiable

Travel/Destination Coordinator - Windhoek, Namibia Reference No: 849135169 | Windhoek, South Africa | Posted on: 24 July 2022

Do you enjoy interacting with people from different cultural backgrounds? Would you help others realize their travel dream and experience the best that a destination has to offer? Would you like to join a multicultural and passionate team in an entrepreneurial environment where boundaries in the global travel industry are challenged and new ideas and out-of-the-box thinking are welcomed and encouraged? Overview Our client is currently recruiting a Travel Coordinator | Destination Specialist to join their team. The role of a trip coordinator is to manage and coordinate trips for our international guests while they are travelling with the company, with the aim of bringing alive the magic of travel through a well-organized and seamless trip. Specifically, the responsibilities would include: Working closely with their partners to confirm ground services the moment a booking comes in Reconfirming all services with relevant partners before the start of a trip to ensure everything is booked as per what has been promised to the guest Liaising between their guests and the partners to execute trips and deliver on the experiences promised by their travel consultants Providing prompt, courteous service to guests by applying critical thinking and problem-solving skills to their problems Understanding the guests’ requirements and coordinating with different departments to prepare necessary arrangements pre and post the guests’ travel Briefing guests about their upcoming experience in Africa and Europe Acting as the single point of contact for guests on his or her trip and providing 24hr support throughout the duration of the trip - this would include availability over weekends and holidays in case of emergencies or crisis Issue handling, catering to special requests, planning surprises and special activities, and regular follow-ups with guests by negotiating with partners for freebies or special rates   ? We are looking for a more tailor made Senior consultant. ? Experience working with Southern Africa product. ? TourPlan knowledge preferable not a must. ? Has 4-5 years DMC (Destination Management Company) experience Knowledge on Southern Africa product. ? Experience working with US/UK markets   What do they expect from you? You love interacting with and helping people and have a passion for delighting guests and making their travel dreams come true. You are willing and keen to go the extra mile to support our guests and comfortable with flexible working hours including evenings and weekends if necessary You are an excellent communicator in the English language, both verbal and written. This entails strong listening skills and the ability to convey information in a structured, clear and concise way You are able to work under pressure and handle crisis situations in a calm manner, enabling you to act and communicate clearly and confidently in challenging situations You have a naturally warm and pleasant personality and excellent people skills – you are empathetic and able to put yourself “into the shoes” of our guests, to relate and connect with people with diverse personalities and backgrounds and to build trust You are a quick learner and comfortable with embracing technology and change in general and have outstanding mental agility and are solution orientated. This entails being proactive and able to “think on your feet'' as well as “out of the box” to quickly find solutions in challenging situations You are strongly self-driven and have an intrinsic motivation to be the best you can. You are highly self-organized, and have a high level of attention to detail and an intrinsic desire to keep things organized You have 2+ years of customer service experience, preferably in tourism.
Salary: R19000 to R26000

Travel/Destination Coordinator Reference No: 3578412136 | Cape Town, South Africa | Posted on: 24 July 2022

Do you enjoy interacting with people from different cultural backgrounds? Would you help others realize their travel dream and experience the best that a destination has to offer? Would you like to join a multicultural and passionate team in an entrepreneurial environment where boundaries in the global travel industry are challenged and new ideas and out-of-the-box thinking are welcomed and encouraged? Overview Our client is currently recruiting a Travel Coordinator | Destination Specialist to join their team. The role of a trip coordinator is to manage and coordinate trips for our international guests while they are travelling with the company, with the aim of bringing alive the magic of travel through a well-organized and seamless trip. Specifically, the responsibilities would include: Working closely with their partners to confirm ground services the moment a booking comes in Reconfirming all services with relevant partners before the start of a trip to ensure everything is booked as per what has been promised to the guest Liaising between their guests and the partners to execute trips and deliver on the experiences promised by their travel consultants Providing prompt, courteous service to guests by applying critical thinking and problem-solving skills to their problems Understanding the guests’ requirements and coordinating with different departments to prepare necessary arrangements pre and post the guests’ travel Briefing guests about their upcoming experience in Africa and Europe Acting as the single point of contact for guests on his or her trip and providing 24hr support throughout the duration of the trip - this would include availability over weekends and holidays in case of emergencies or crisis Issue handling, catering to special requests, planning surprises and special activities, and regular follow-ups with guests by negotiating with partners for freebies or special rates   ? We are looking for a more tailor made Senior consultant. ? Experience working with Southern Africa product. ? TourPlan knowledge preferable not a must. ? Has 4-5 years DMC (Destination Management Company) experience Knowledge on Southern Africa product. ? Experience working with US/UK markets   What do they expect from you? You love interacting with and helping people and have a passion for delighting guests and making their travel dreams come true. You are willing and keen to go the extra mile to support our guests and comfortable with flexible working hours including evenings and weekends if necessary You are an excellent communicator in the English language, both verbal and written. This entails strong listening skills and the ability to convey information in a structured, clear and concise way You are able to work under pressure and handle crisis situations in a calm manner, enabling you to act and communicate clearly and confidently in challenging situations You have a naturally warm and pleasant personality and excellent people skills – you are empathetic and able to put yourself “into the shoes” of our guests, to relate and connect with people with diverse personalities and backgrounds and to build trust You are a quick learner and comfortable with embracing technology and change in general and have outstanding mental agility and are solution orientated. This entails being proactive and able to “think on your feet'' as well as “out of the box” to quickly find solutions in challenging situations You are strongly self-driven and have an intrinsic motivation to be the best you can. You are highly self-organized, and have a high level of attention to detail and an intrinsic desire to keep things organized You have 2+ years of customer service experience, preferably in tourism.
Salary: R20000 to R26000

Senior Manager Reference No: 461330340 | Cape Town, South Africa | Posted on: 24 July 2022

We are looking for a Senior Manager for a company who own a collection of luxury restaurants and hotels along the Atlantic Seaboard.   You need to have: ~ minimum of 2 years’ experience at a luxury brand restaurant  (5 Star preferable) ~ able to work a 6 day week ~ able to handle pressure and stress associated with this industry ~ reliable, honest, passionate about the business, loyal, energetic  
Salary: Negotiable

Remote Sales Consultant CS Advisor - BPO Reference No: 3749553182 | Cape Town, South Africa | Posted on: 24 July 2022

Description: Sales & Customer Service US Client working hours (3pm – 3am) 9-hour rotational shifts Client Offers: Permanent Role R6500 R764 towards medical aid, 5% towards provident fund Transport available (Free) Incentives will be given to top performers   Requirements: Must either have fibre already installed or area must be Fibre ready Must be South African citizen Must have Grade 12 Must be Credit & Crim clear (Debt must not be more than R5000) Must be able to type 25wpm with 90% accuracy to pass assessment Must have Sales & Customer Service background Insurance Background would be a plus Have neutral accent
Salary: R6500 to R7500

Software Developer Team Lead Reference No: 272723044 | Cape Town, South Africa | Posted on: 20 July 2022

PURPOSE OF THE ROLE: As Software Development Team Lead you will be playing a key role in the development, testing, installation, documentation and maintenance of our software systems.   Key Performance Areas would include, but are not limited to: Production of quality secure software from Supporting the implementation of Technical support and Driving adoption of software engineering best Mentoring junior team Take responsibility for the quality and maintainability of the code Generate ideas for the improvement of our Develop, test and implement new software Maintain existing software Troubleshoot operational systems Present ideas for system improvements Support your team to achieve its goals Improve your knowledge of our systems and the space we operate in   The successful candidate must have the following experience/skills and competencies: 6+ Years of software development experience 3+ Years’ experience in our tech Expertise required: HTML5, CSS3 JavaScript/ES6/TypeScript, SQL js, Node.js, Bootstrap Vue Frameworks, NuxtJS preferable Azure Docker Serverless functions SOLID principles and Clean Code Git CI/CD tooling REST API’s Web security, OWASP, Secure by Design OAuth2 and OIDC. Qualifications: University degree in Computer Science or similar
Salary: R60000 to R70000

Sales Agent - Residential (B2C) Reference No: 148330693 | Cape Town, South Africa | Posted on: 20 July 2022

This person will report to the Team Leader - Sales. PURPOSE OF THE ROLE: The Sales Agent will be responsible for selling Fibre and Wireless connectivity products primarily to the Residential market. The role also requires actively calling on potential new clients such as pole hosts, residential estates and other communities. An important aspect of the job is maintaining good customer relationships, accurate communication and excellent product knowledge.   Key Performance Areas would include, but are not limited to: Calling on residential customers in the region to sell the Company’s Fibre and Wireless products, including signing up of pole hosts and residential Answering incoming sales calls and process Achieving personal monthly sales objectives and KPIs as set by Maintaining the Company’s customer base via effective account management Growing the Company’s customer base via identification of new opportunities and converting those opportunities into new Tracking and reporting key personal sales metrics on a daily Meticulous lead generation and sales pipeline Meticulous management of tickets and Conducting desktop feasibility studies and site surveys for customers (Fibre/Wireless). Ensuring strict adherence to all SOPs and other internal processes & Capturing customer information, orders, invoices, compliances and all related information accurately on Attending and assisting with marketing events where Actively communicate of key competitor Embodying the highest levels of professionalism, integrity, honesty, and adherence to company policies and Effectively following-through of all tasks assigned by Always portraying the company to stakeholders in a positive   The successful candidate must have the following experience/skills: - Minimum 2-3 years Sales and Technical experience (Telecoms/IT space). Proven sales Ownership – able to take responsibility, troubleshoot problems and work with Ability to work under pressure and comfortable operating in a fast-changing Able to cultivate trust and credibility and maintain strong working Relationship building Good negotiation and deal closing skills. Excellent communication and presentation Self-management & time management   Education Requirements: Grade 12 is required
Salary: R15000 to R20000

Sales Agent - Business (B2B) Reference No: 3578897587 | Cape Town, South Africa | Posted on: 20 July 2022

This position will include extensive travelling This person will report to the Sales and Commercial Manager   PURPOSE OF THE ROLE: The Sales Agent - Business will be responsible for actively calling and visiting potential new business clients, to establish client needs, sell business Fibre, Wireless, VoIP, SLA’s and related products and upselling to existing business customers. An important aspect of the job is maintaining good customer relationships, accurate communication, and excellent product knowledge.   Key Performance Areas would include, but are not limited to: Calling on businesses in the region to sell the Company’s business Fibre, Wireless, VoIP, SLA and related Achieving the monthly business sales objectives and KPIs as set by Maintaining the Company’s business customer base via effective account management Growing the Company’s business customer base via identification of new opportunities and converting those opportunities into new Proactively cross-selling and up-selling to business customers by identifying client needs and matching them to the Company’s various business Tracking and reporting key sales metrics on a daily Meticulous lead generation, tickets and sales pipeline management. Preparing professional quotations for business customers based on Conducting desktop feasibility studies and site surveys for business customers (Fibre/Wireless). Ensuring strict Departmental adherence to all SOPs and other internal processes & Capturing customer information, orders, invoices, compliances and all related information accurately on Attending and assisting with marketing events where Actively tracking and communication of key competitor Embodying the highest levels of professionalism, integrity, honesty, and adherence to company policies and Effectively following-through of all tasks assigned by Always portray the company to stakeholders in a positive Must be willing to travel as and when   The successful candidate must have the following experience/skills: - Minimum 2-3 years Sales and Technical experience (Telecoms/IT space). Proven sales record in a solution selling Previous experience in technology, preferably B2B and/or Channel/Reseller Management is Ownership – able to take responsibility, troubleshoot problems and work with teams. Ability to work under pressure and comfortable operating in a fast-changing Able to cultivate trust and credibility and maintain strong working Relationship building and Key Account Management Good negotiation and deal closing Excellent communication and presentation Self-management & time management skills Grade 12 is required
Salary: R15000 to R20000

French-speaking Travel/Destination Coordinator Reference No: 2216450073 | Cape Town, South Africa | Posted on: 20 July 2022

Do you enjoy interacting with people from different cultural backgrounds? Would you help others realize their travel dream and experience the best that a destination has to offer? Would you like to join a multicultural and passionate team in an entrepreneurial environment where boundaries in the global travel industry are challenged and new ideas and out-of-the-box thinking are welcomed and encouraged? Overview Our client is currently recruiting a French-speaking Travel Coordinator | Destination Specialist to join their team. The role of a trip coordinator is to manage and coordinate trips for our international guests while they are travelling with the company, with the aim of bringing alive the magic of travel through a well-organized and seamless trip. Specifically, the responsibilities would include: Working closely with their partners to confirm ground services the moment a booking comes in Reconfirming all services with relevant partners before the start of a trip to ensure everything is booked as per what has been promised to the guest Liaising between their guests and the partners to execute trips and deliver on the experiences promised by their travel consultants Providing prompt, courteous service to guests by applying critical thinking and problem-solving skills to their problems Understanding the guests’ requirements and coordinating with different departments to prepare necessary arrangements pre and post the guests’ travel Briefing guests about their upcoming experience in Africa and Europe Acting as the single point of contact for guests on his or her trip and providing 24hr support throughout the duration of the trip - this would include availability over weekends and holidays in case of emergencies or crisis Issue handling, catering to special requests, planning surprises and special activities, and regular follow-ups with guests by negotiating with partners for freebies or special rates   ? We are looking for a more tailor made Senior consultant. ? Experience working with Southern Africa product. ? TourPlan knowledge preferable not a must. ? Has 4-5 years DMC (Destination Management Company) experience Knowledge on Southern Africa product. ? Experience working with US/UK markets   What do they expect from you? You love interacting with and helping people and have a passion for delighting guests and making their travel dreams come true. You are willing and keen to go the extra mile to support our guests and comfortable with flexible working hours including evenings and weekends if necessary You are an excellent communicator in the English and French languages, both verbal and written. This entails strong listening skills and the ability to convey information in a structured, clear and concise way You are able to work under pressure and handle crisis situations in a calm manner, enabling you to act and communicate clearly and confidently in challenging situations You have a naturally warm and pleasant personality and excellent people skills – you are empathetic and able to put yourself “into the shoes” of our guests, to relate and connect with people with diverse personalities and backgrounds and to build trust You are a quick learner and comfortable with embracing technology and change in general and have outstanding mental agility and are solution orientated. This entails being proactive and able to “think on your feet'' as well as “out of the box” to quickly find solutions in challenging situations You are strongly self-driven and have an intrinsic motivation to be the best you can. You are highly self-organized, and have a high level of attention to detail and an intrinsic desire to keep things organized You have 2+ years of customer service experience, preferably in tourism.
Salary: R19000 to R26000

German-speaking Travel/Destination Coordinator Reference No: 1193552099 | Cape Town, South Africa | Posted on: 20 July 2022

Do you enjoy interacting with people from different cultural backgrounds? Would you help others realize their travel dream and experience the best that a destination has to offer? Would you like to join a multicultural and passionate team in an entrepreneurial environment where boundaries in the global travel industry are challenged and new ideas and out-of-the-box thinking are welcomed and encouraged? Overview Our client is currently recruiting a German-speaking Travel Coordinator | Destination Specialist to join their team. The role of a trip coordinator is to manage and coordinate trips for our international guests while they are travelling with the company, with the aim of bringing alive the magic of travel through a well-organized and seamless trip. Specifically, the responsibilities would include: Working closely with their partners to confirm ground services the moment a booking comes in Reconfirming all services with relevant partners before the start of a trip to ensure everything is booked as per what has been promised to the guest Liaising between their guests and the partners to execute trips and deliver on the experiences promised by their travel consultants Providing prompt, courteous service to guests by applying critical thinking and problem-solving skills to their problems Understanding the guests’ requirements and coordinating with different departments to prepare necessary arrangements pre and post the guests’ travel Briefing guests about their upcoming experience in Africa and Europe Acting as the single point of contact for guests on his or her trip and providing 24hr support throughout the duration of the trip - this would include availability over weekends and holidays in case of emergencies or crisis Issue handling, catering to special requests, planning surprises and special activities, and regular follow-ups with guests by negotiating with partners for freebies or special rates   ? We are looking for a more tailor made Senior consultant. ? Experience working with Southern Africa product. ? TourPlan knowledge preferable not a must. ? Has 4-5 years DMC (Destination Management Company) experience Knowledge on Southern Africa product. ? Experience working with US/UK markets   What do they expect from you? You love interacting with and helping people and have a passion for delighting guests and making their travel dreams come true. You are willing and keen to go the extra mile to support our guests and comfortable with flexible working hours including evenings and weekends if necessary You are an excellent communicator in the English and German languages, both verbal and written. This entails strong listening skills and the ability to convey information in a structured, clear and concise way You are able to work under pressure and handle crisis situations in a calm manner, enabling you to act and communicate clearly and confidently in challenging situations You have a naturally warm and pleasant personality and excellent people skills – you are empathetic and able to put yourself “into the shoes” of our guests, to relate and connect with people with diverse personalities and backgrounds and to build trust You are a quick learner and comfortable with embracing technology and change in general and have outstanding mental agility and are solution orientated. This entails being proactive and able to “think on your feet'' as well as “out of the box” to quickly find solutions in challenging situations You are strongly self-driven and have an intrinsic motivation to be the best you can. You are highly self-organized, and have a high level of attention to detail and an intrinsic desire to keep things organized You have 2+ years of customer service experience, preferably in tourism.
Salary: R19000 to R26000

Travel Lifestyle Manager | Digital Concierge (German Speaking) Reference No: 53435526 | Cape Town, South Africa | Posted on: 20 July 2022

Description Our Cape Town office has seen sustained and substantial growth over the past two years. In lifestyle management no two days are ever the same. You will use your knowledge, contact and know-how to deal with interesting and often complex requests. As a language specialist, you will be based in Cape Town, South Africa and primarily be dealing in the following areas: Travel, Retails, and Entertainment including restaurants and ticket knowledge in the German market. You will use your expertise to help our members get the most from their lives, whilst growing knowledge within your team and across the company as a whole. You will use your research and communication skills to provide personalized solution to our members request within specified time frames. Key Responsibilities Manage requests in line with agreed deadlines, proposing an excellent choice of restaurant options, and fully engaging with the member to maximise the conversion of requests to bookings. Promote the wider Ten business to our members and suggest/take briefs for other teams in the business (e.g. tickets, travel, motor, home improvement etc.). Manage your home page ensuring that jobs and tasks are completed on time and others can quickly identify priority jobs in your absence. Assist Team Leaders and Member Satisfaction team when resolving customer care issues related to jobs you have carried out for members, using your own personal contacts with key restaurant staff where possible. To demonstrate you can confidently negotiate a benefit with suppliers (ie: restaurants, transfers) and be able to obtain a booking when the member cannot themselves. To gather member feedback from members previous requests and send this feedback through appropriate channels to ensure we are keeping the member satisfied and encouraging them to use the service repeatedly To maintain high standards of service and communication with the member throughout the request/member journey To keep administration and research relating to the members or the members requests up to date in real time on the in house knowledge managers system in a timely manner with 100% accuracy to ensure the members requirements are clearly translated into the right actions to minimise any potential confusion that can be caused by mistakes To ensure that any requests that could result in commission for ten are capitalised on and accurate invoicing is produced. To confidently give member the belief that if you are unable to secure their first option that the LM as the specialist is then offering the next best option Requirements Fluency in English and German is required. Excellent written & oral communication is a MUST. Fluency in other languages, particularly French/Italian is highly regarded, is a plus, but not mandatory. Please be prepared to take language test in any language you mention as a skill. Having local knowledge of news & events, culture in the German speaking countries (Germany/Austria/Switzerland) and other key markets across Asia is highly preferred; A plus of is a plus is having knowledge and experience in working in the travel sector – such as first-hand experience booking flights, hotels and have confident to make other travel reservations 3+ experience in leisure orientated sector of business, hospitality, customer service, concierge or call centre Exceptional verbal and interpersonal skills when dealing with members, suppliers and clients, working in a calm and professional manner at all time Dedication to customer satisfaction and a willingness to do what it takes to get the job done, acting with tact and diplomacy and demonstrating excellent problem solving skills Outstanding communication skills, both written and verbal The ability to multitask and handle several projects at the same time. The ability to provide intelligent and resourceful replies to members and clients requests while maintaining a commercial focus. Strong administration skills and be able to prioritized workloads to meet strict deadlines An enthusiasm to work with an emphasis for detail and follow through as required. The highest customer service standards are expected and must be maintained at all times Computer literate to a high level and proficient with all Microsoft Office programmes (Excel, Word, PowerPoint) Proven capability to own and lead projects Possess good communication and interpersonal skills Having knowledge and experience in working in the travel sector such as first-hand experience booking flights, hotels and making other travel reservations and have confidence in issuing tickets, making changes and amendments is a plus Experience with GSDC systems would be advantageous Concierge, customer service or call centre experience will be preferred Computer literate to a high level and proficient with all Microsoft Office programmes (Excel, Word, PowerPoint) Posses at least one area of interest outside work (e.g. dining, travel) You must be flexible to work rotational shifts.  Energetic and motivated team players who enjoy the challenge of meeting and beating targets An understanding of the luxury lifestyle and affluent customers. Only German speaking candidates who are CURRENTLY in South Africa will be considered
Salary: R20000 to R23000

German-speaking Travel Team Manager - Corporate Travel Reference No: 382595138 | Cape Town, South Africa | Posted on: 20 July 2022

In dieser Funktion sind Sie für ein Team von ca. 8 Travel Lifestyle Managern verantwortlich und sind dem Head of Operations unterstellt. Hauptaufgaben Sie sind für die Erreichung der qualitativen und quantitativen Zielsetzungen inklusive monatlicher Leistungsmessung, Erarbeitung von Massnahmen-plänen sowie Schulung und Coaching verantwortlich Sie fördern Ihre Mitarbeitenden und stellen sicher, dass Entwicklungspläne existieren und umgesetzt werden Sie kennen und verstehen die Bedürfnisse unserer anspruchsvollen Kundschaft und stellen sicher, dass wir ihre Wünsche mit dem richtigen Know-how und mass-geschneiderten Angeboten erfüllen respektive ihre Erwartungen übertreffen können Sie pflegen einen regelmässigen Austausch mit Fach-Kollegen aus anderen Firma-Offices und nützen das globale Know-how um die Servicequalität sowie die Angebote für unsere Kunden stetig weiterzuentwickeln Requirements Ihr Profil Sie verfügen über fundierte Erfahrungen in der Reisebranche und haben mindestens 3-5 Jahre in einer vergleichbaren Position in einem internationalen Umfeld gearbeitet Sie haben einen kooperativen Führungsstil und mehrjährige Führungserfahrung Sie verfügen über sehr gute Kommunikationsfähigkeiten in Wort und Schrift und haben einen sehr hohen Qualitäts-anspruch Sie verfügen über sehr gute Deutsch- und Englisch-kenntnisse in Wort und Schrift (Französischkenntnisse von Vorteil) Sie sind eine zielstrebige, dynamische und hoch motivierte Persönlichkeit. Sie sind begeisterungsfähig und haben eine Passion fürs Reisen Sie haben ein überzeugendes und gepflegtes Auftreten und sind verhandlungssicher Problemlösungsfähigkeit – proaktiv handel Sie haben die erforderliche Aufenthaltsgenehmigung, um in Südafrika zu leben und zu arbeiten. Flexibilität: Sie sind in der Lage, in festen Schichten von Dienstag-Samstag oder Sonntag-Donnerstag zu arbeiten, abhängig von der EU-Sommer-/Winterzeitumstellung zwischen 7 und 21 Uhr (SA-Zeit).   Benefits Eine abwechslungsreiche Aufgabe in einem lebhaften, internationalen Umfeld Gute Sozialleistungen inkl. Sabbatical nach 5 Dienstjahren Tolle Büroatmosphäre mit einem motiviertes, multikulturellen, internationalen und engagiertes Team. Hybride arbeit Jahresurlaubsanspruch von 15 Tagen im 1. Jahr, und 20 Tage Jahresurlaub ab dem 2. Jahr Sichere Büroräume in Kapstadt Forshore, mit Parkplätzen abseits der Straße. ICAS Employee Health and Wellness (EHWP) Dienstleistungen, die vertraulich sind und von allen Mitarbeitern kostenlos genutzt werden können. Wir bieten auch einen Unternehmensbeitrag zur Suedafrikanischen Privaten Krankenkasse Arbeitsurlaub - für einen begrenzten Zeitraum überall auf der Welt arbeiten Zugang zu vielen großartigen Reise- und Unterhaltungsrabatten Zugang zu über 1000+ verschiedenen kostenlosen Online-Kursen über Firma Learning berufliche Entwicklungsmöglichkeiten auf globaler Ebene
Salary: R35000 to R50000

Lifestyle Manager (Flemish/Dutch Speaking) Reference No: 2106667481 | Cape Town, South Africa | Posted on: 20 July 2022

Description Our Cape Town office has seen sustained and substantial growth over the past two years. In lifestyle management no two days are ever the same. You will use your knowledge, contact and know-how to deal with interesting and often complex requests. As a language specialist, you will be based in Cape Town, South Africa and primarily be dealing in the following areas: Travel, Retails, and Entertainment including restaurants and ticket knowledge in the Flemish/Dutch market. You will use your expertise to help our members get the most from their lives, whilst growing knowledge within your team and across the company as a whole. You will use your research and communication skills to provide personalized solution to our members request within specified time frames. Key Responsibilities Manage requests in line with agreed deadlines, proposing an excellent choice of restaurant options, and fully engaging with the member to maximise the conversion of requests to bookings. Promote the wider Ten business to our members and suggest/take briefs for other teams in the business (e.g. tickets, travel, motor, home improvement etc.). Manage your home page ensuring that jobs and tasks are completed on time and others can quickly identify priority jobs in your absence. Assist Team Leaders and Member Satisfaction team when resolving customer care issues related to jobs you have carried out for members, using your own personal contacts with key restaurant staff where possible. To demonstrate you can confidently negotiate a benefit with suppliers (ie: restaurants, transfers) and be able to obtain a booking when the member cannot themselves. To gather member feedback from members previous requests and send this feedback through appropriate channels to ensure we are keeping the member satisfied and encouraging them to use the service repeatedly To maintain high standards of service and communication with the member throughout the request/member journey To keep administration and research relating to the members or the members requests up to date in real time on the in house knowledge managers system in a timely manner with 100% accuracy to ensure the members requirements are clearly translated into the right actions to minimise any potential confusion that can be caused by mistakes To ensure that any requests that could result in commission for ten are capitalised on and accurate invoicing is produced. To confidently give member the belief that if you are unable to secure their first option that the LM as the specialist is then offering the next best option Requirements Fluency in English and Flemish/Dutch is required. Excellent written & oral communication is a MUST. Fluency in other languages, particularly French is highly regarded, is a plus, but not mandatory. Please be prepared to take language test in any language you mention as a skill. Having local knowledge of news & events, culture in Europe (primarily around the Netherlands & Belgium) and other key markets across Asia is highly preferred; A plus of is a plus is having knowledge and experience in working in the travel sector – such as first-hand experience booking flights, hotels and have confident to make other travel reservations 3+ experience in leisure orientated sector of business, hospitality, customer service, concierge or call centre Exceptional verbal and interpersonal skills when dealing with members, suppliers and clients, working in a calm and professional manner at all time Dedication to customer satisfaction and a willingness to do what it takes to get the job done, acting with tact and diplomacy and demonstrating excellent problem solving skills Outstanding communication skills, both written and verbal The ability to multitask and handle several projects at the same time. The ability to provide intelligent and resourceful replies to members and clients requests while maintaining a commercial focus. Strong administration skills and be able to prioritized workloads to meet strict deadlines An enthusiasm to work with an emphasis for detail and follow through as required. The highest customer service standards are expected and must be maintained at all times Computer literate to a high level and proficient with all Microsoft Office programmes (Excel, Word, PowerPoint) Proven capability to own and lead projects Possess good communication and interpersonal skills Having knowledge and experience in working in the travel sector such as first-hand experience booking flights, hotels and making other travel reservations and have confidence in issuing tickets, making changes and amendments is a plus Experience with GSDC systems would be advantageous Concierge, customer service or call centre experience will be preferred Computer literate to a high level and proficient with all Microsoft Office programmes (Excel, Word, PowerPoint) Posses at least one area of interest outside work (e.g. dining, travel) You must be flexible to work rotational shifts.  Energetic and motivated team players who enjoy the challenge of meeting and beating targets An understanding of the luxury lifestyle and affluent customers. Only Flemish/Dutch speaking candidates who are CURRENTLY in South Africa will be considered
Salary: R25000 to R28000

German Financial Controller Reference No: 586733375 | Cape Town, South Africa | Posted on: 20 July 2022

Our client is hiring a financial controller to manage both the holding company, as well as its subsidiary. The position is full-time and remote.   JOB BRIEF We are looking for an experienced Financial Controller to undertake all aspects of financial management, including corporate accounting, regulatory and financial reporting, budget and forecasts preparation, as well as development of internal control policies and procedures. In this role the Financial Controller will work closely with the two founders to manage all aspects of the Controller role including day to day management of accounts, as well as managing elements of contracts and employee payroll.   In detail, the role would include but not be limited to: Overseeing all accounting operations Managing billing, accounts receivable, accounts payable, cost accounting and revenue recognition - Identifying accounting and financial issues and suggesting timely solutions Managing QA over financial transactions and reporting Managing budgeting and forecasting Producing financial statements as requested Coordinating the preparation for regulatory reporting Paying staff salaries as well as paying suppliers Managing bank accounts both locally in South Africa as well as in Switzerland Part-time and Full Time options available   EXPERIENCE & REQUIREMENTS Spoken and written fluency in both English and German 5 years of experience as a Financial Controller or similar role Outstanding knowledge of accounting principles and procedures Knowledge of Xero accounting software The candidates are required to have either a South African passport or permanent residency if they are located in SA   QUALITIES A can-do attitude Problem solving and analytical thinking abilities Excellent time management skills - Risk management skills
Salary: R20000 to R40000

German Speaking Problem Manager – IT Support Reference No: 1411607770 | Cape Town, South Africa | Posted on: 20 July 2022

Description: A new and exciting opportunity has arisen in Europe’s leading independent provider of IT infrastructure services. We are looking for a Problem Manager within the newly formed Proactive Insights Team within the BP&O Optimisation Department.   The Proactive Insights Team main objective is to issue prevention, automation or to reduce effort for the company and our customers. This is achieved by using ITIL proactive problem methodology, enhanced tooling, and robust processes.   Requirements: As a Proactive Problem Manager, you are required to: Be enthusiastic and drive a proactive, pre-emptive and automation culture, focused on reducing reported Incident volumes as well as system events and improved user experience. Have a good understanding and experience of using ITSM tools to facilitate Problem Management. Be responsible for managing and prioritising your own workload and identifying successful proactive Problem opportunities. Drive root cause analysis for the Problems opportunities identified towards issue removal, automation, and effort reduction, in line with the defined Computacenter Problem Management process using ITIL framework. Produce high level reporting and business updates to both Computacenter and our customers, which Cleary define the value added from the service. Maintain a proactive Problem tracker and ensure all Problem opportunities are documented in the ITSM toolset Build and maintain relationships with key operational teams such as, Reactive Problem management, Delivery Leadership, Service Desk, Remote Desktop Services, Technical teams, Automation team and all functions within Optimisation.   Qualifications/Experience/Sills: Experience of ITIL framework, preferably with prior exposure to Problem Management and Incident Management roles Intermediate skills using Microsoft Word, Excel and Outlook with previous exposure to Teams and SharePoint desirable Working knowledge of Service Now and BMC Remedy ITSM tools Exposure or knowledge of data analytic tools such as Power BI and Nexthink Desire to expand abilities in data analysis and proactive problem solving. Ability to deliver successfully within predefined timescales. A self-starter, who can take the imitative but also able to collaborate within a team. Excellent verbal and written communication with the ability to pitch communications (verbally and written) for different audiences. Effective time management, organisational and workload management skills to ensure delivering work is not effected by the volume of work or conflicting priorities. Ability to present in a professional and business-like manner to internal and external customers Ability to manage confidential information with tact and sensitivity ITIL v3 or V4 Foundation Level is preferable
Salary: R19400 to R24300

German speaking Admin Coordinator - IT Industry Reference No: 1624031395 | Cape Town, South Africa | Posted on: 20 July 2022

The role of the GSD COAT Analyst. Dealing with general queries by email or phone and Compiling management reports using various reporting tools. No shift work Mon to FRI - 8am until 17:00 UK time. Requirements: Main Duties/Key Responsibilities: Complies management information through relevant business tools to provide accurate/up to date data Prioritize and co-ordinate own, and others work schedules to ensure that business and customer needs are met, and deadlines are adhered to. Supports various administrative and organizational tasks. Able to communicate efficient to meet business requirements to avoid escalations. Management and control of different administrative processes. Act in accordance with Computacenter Information Security Policies and report any potential or actual Security events or other Security risks to the organization. Ability to work in a team and operate as a good team player. Close cooperation with internal and external departments Cross-country collaboration. Adhere to delivery of standard reporting packs.   Knowledge, Skills & Experience: Good working Knowledge of Microsoft Applications Plans & organises own workload Good administrative experience, attention to detail, ensures accuracy of data, provides data for processing of information Being proactive and be able to set priority list Good communication skills A high level of integrity A strong service-oriented (‘can-do’) culture, with a strong focus on the ‘internal customer’ approach, committed to exceeding customer expectations Fluent in German spoken and written   Grade 12 – subjects: Mathematics, Computer Science. Good working knowledge of MS Office & Windows 10 1 year in the Customer Service industry.   Please Note: For this role, you may require access to sensitive customer financial information.
Salary: R11000 to R14000

German Remote Sales Support Advisor Reference No: 2428983189 | Johannesburg, South Africa | Posted on: 20 July 2022

Our client helps people in every phase of their life to enjoy unrestricted quality of life within their own four walls. As one of the market leaders in the field of stairlifts and home lifts, it is their daily ambition to offer their customers the best advice and service. In order to continue selling the right product to their customers, they are looking for a: Our client is looking for you, if… ... you are focused on providing the best possible customer service. As a people person, you not only speak the language of your customers, but also connect with them emotionally to understand their needs. You have a charismatic and convincing personality, which enables you to sell in a target- and sales-oriented way. Your responsibilities: Provide information on products and prices of their extensive product portfolio, including proactively proposing offers Expertly respond to all inquiries from prospective customers via the telephone while presenting their products to conclude a transaction. Sales and marketing of the entire stairlift and home lift product range Direct entry of telephone orders and their scheduling Increase customer satisfaction through solution-oriented sales Sustained long-term customer care for current and prospective customers   Your qualifications: Ideally, you have already worked in sales and know what is important - self-confidence, the ability to handle stress, stamina and the power to close sales You enjoy sales and marketing You have a pleasant telephone voice and the ability to communicate and express yourself clearly, also in written form You are persuasive and enjoy convincing people of a good product You have good PC skills and are confident in working with Microsoft Office FLUENT German conversation and written skills   What you can expect from the organisation: An international, young and dynamic team A young and goal driven team which is striving for success Good performance-related remuneration and the opportunity to advance An innovative, up-and-coming and modern product
Salary: R20000

IT Service Delivery Manager – International BPO Reference No: 2286696741 | Cape Town, South Africa | Posted on: 19 July 2022

Our client is a company who aims to bridge the gap between digital expectations and real outcomes for South African companies with Digital Intelligence. They seek to employ an IT Service Delivery Manager for Technology Operations who will be reporting to the Senior Vice President of Technology Services.   Basic Function This is a business and client facing role that ensures a seamless IT Service Management, helping business growth and creating value for business and their clients through IT intervention. We also do relationship management with business client IT teams.   Essential Functions Client Portfolio Management: End of End owner of key accounts from IT Service delivery perspective. IT Service Management and Delivery: Lead Service delivery Reviews on SLA adherence, ongoing projects with Client and Internal stakeholders. Participate in ongoing Service Delivery Reviews (MBR / QBR) and also on new business growth calls with client / internal stakeholders. Business Value Creation: Responsible for identifying, implementing and review of service improvement initiatives. Drive productivity improvements as per plan and control cost of operation. Driving Effectiveness of Compliance & Information Security as part of Service Delivery of client processes: Shoulder responsibility and work with Internal Audit Teams to meet compliance requirements. Liaison with the Client to understand delivery requirements and effectively engage and communicate expectations to the Internal Teams. Major Incidents Database: Capturing of all Client processes Downtimes / Application Issues & Major Downtimes for usage in future.   Primary Internal Interactions Business Leaders All Technology Sub-Functions. Internal / External Audit Teams.   Primary External Interactions Client Teams – especially Client Technology Teams. External Vendors – Primarily for Service Desk Management   Work Experience Requirements Minimum 8 – 12 years in managing IT service delivery of large client relationship (800+ Seats) Willingness to work in a 24 x 7 environment
Salary: R50000 to R60000

Assistant Manager | Team Lead - International BPO Reference No: 653138491 | Cape Town, South Africa | Posted on: 19 July 2022

Drive overall performance and manage Utilities & Insurance voice processes within Sales & Service. Responsible for supervisory support, escalation/complaint handling and delivering results as per Service Level Agreement targets / timelines. Produce reports to gauge process performance and lead process meetings / calls. In addition to call service levels, customer satisfaction and voice quality on calls will be key metrics to be focused on. Attrition management will be a prime deliverable.   Customer Satisfaction - as per agreed Key Success Factors. Process performance – as per agreed KSFs. Attrition - as per agreed KSFs. Quality and productivity Improvement Level of subject matter expertise – To be able to support team queries Any other essential function that may occur from time to time as directed by the Supervisor.   Responsibility: Manage teams and ensure customer satisfaction, quality and productivity targets are met Motivate team members and control attrition Complaint and escalation management Monitor transactions on an ongoing basis and take corrective steps where necessary or make incremental improvements. Provide coaching and feedback to team members to enable them to improve their performance. Assist new hires such that they are productive on the floor in the shortest possible time frame Client Interaction, where required – Daily/Weekly/Monthly Ensure compliance with internal policies and procedures, external regulations and information security standards. Collect and provide data required for various audits like GI/Internal Audit Effectively manage queue and balancing of work loads   Competencies & Skills: Knowledge of the function, process and systems Coaching and Feedback ability Clear written and verbal communication Effective operations management Customer Service Orientation. Quality Orientation. Empathy for effective on the job coaching and feedback.   Education Requirements: Grade 12/Graduation (in any stream) or diploma with a minimum of 12 years of education. Minimum 3 years of work experience in Business Process Off-shoring. Should have at least one year of supervisory experience in international Voice business, preferably in the Utilities & Gas or Insurance industry.
Salary: R16000 to R20000

Business Development Executive – International BPO Reference No: 1976096472 | Johannesburg, South Africa | Posted on: 19 July 2022

Our client looking for a Sr. International Business Development Executive to help expand their clientele. Your role will be to seek new business opportunities by establishing and developing relationships with potential clients. You will use your communication skills to cultivate strong relationships with prospects, from first contact until you identify opportunities and collects Business information’s (pre-qualified questionnaires) and identify potential partnership opportunities. The Main objectives is to deliver Global Sales Team with sales ready leads, setting-up calls, face to face meetings for Sales team. Only candidates with B2B calling experiences need to apply. Also, have worked in CRM before and have the knowledge of managing database in CRM.   Responsibilities includes: Making over the phone international sales calls to potential clients in target market. Collecting market information to analyze trends and identify business opportunities in Europe, UK and USA. Generate and qualify leads as necessary to fill the sales pipeline. Utilize leads lists and initiate outbound communication with potential prospects. Research on prospects needs, business trends, competition, and market dynamics. Offer the company services in the most presentable manner and educate prospective clients about the company services portfolio. Identify and research potential clients. Send emails, timely follows to prospects for creating Pipeline for Sales team. Skills required: Competent to work digitally Have clear Understanding on data insights and respond accordingly Capability / skills on Virtual customer engagement Understanding of B2B sales Exposure to Solution and Service selling   Qualifications Excellent business writing and fluent English language proficiency. Graduate in any stream. IT knowledge preferred Knowledge of working on CRM is a must At least 1 year of experience in Services Industry. Excellent email etiquette skills. A bunch of experience in B2B firm (Product or service based) service is preferred. High level of self-confidence self-driven, results-oriented with a positive outlook, and a clear focus on high quality and business profit. Excellent communication, negotiation and presentation skills. A natural forward planner who critically assesses own performance. Mature, credible, and comfortable in dealing with senior big company executives. Empathic communicator, able to see things from the other person's point of view.
Salary: R25000 to R35000

Director of Outlets - Hotel Industry Reference No: 3751463796 | Johannesburg, South Africa | Posted on: 19 July 2022

Join the Team at this iconic 5-Star Hotel in Johannesburg. A stylish urban resort elevated on a hillside with panoramic views across Johannesburg and the prestigious neighbourhoods’ of the Parks whilst working on a team that is built on mutual respect, collaboration, excellent service and a passion for food and wine. We seek a highly motivated and service-minded individual to join the F&B team as a Director of Outlets. The deeply instilled culture is personified by its employees, people who share a single focus and are inspired to offer great service. These Hotels and Resorts have been ranked FORTUNE Magazine’s “100 Best Companies to Work For.”   JOB SUMMARY Plan, organize, direct and control the work of employees in the in the Hotel’s Food & Beverage outlets while ensuring exceptional service and attention to guests.   What to Expect: You Will… Be part of a cohesive team with opportunities to build a successful career with global potential Have access to a robust benefit plan Have the opportunity to engage in diverse and challenging work Derive a sense of pride in work well done Be recognized for excellence   Successful candidate must possess legal rights to work in South Africa
Salary: Negotiable

Web CHAT Customer Service Advisor - BPO (Office) Reference No: 2039949636 | Cape Town, South Africa | Posted on: 18 July 2022

Our client is looking for Web CHAT Customer Service Advisors to work in OFFICE Requirements Web CHAT experience REQUIRED in: 1-year unbroken service in an International Industry or 1 year in a Financial Insurance Industry or Strong customer service experience / Retail Must have Grade 12 Must be SA Born citizen Must be credit and crim clear Must have worked in Customer Service Environment before Training can be up to 12 weeks (paid training) 9-hour shift Must be available immediately    
Salary: R6500 to R7500

Customer Service Advisor - BPO (Office-based) Reference No: 2966476488 | Cape Town, South Africa | Posted on: 18 July 2022

Our client is looking for Customer Service to work from their offices in the Cape Town CBD Requirements 1-year unbroken service in an International Industry or 1 year in a Financial Insurance Industry or Strong customer service experience / Retail Must have Grade 12 Must be SA Born citizen Must be credit and crim clear Must have worked in Customer Service Environment before Training can be up to 12 weeks (paid training) 9-hour shift Must be available immediately   Offering Salary R6500+5% towards provident fund+ R764 towards medical aid  Incentives are paid to top performers
Salary: R6500 to R7500

Business Trainer Reference No: 3406033148 | Cape Town, South Africa | Posted on: 18 July 2022

Full Job Description – Learning and Development Team Leader The individual will demonstrate strong and proven background in L&D and Operations, and unsurpassed organisational and administrative skills, and will join an extremely successful and fast-paced L&D division. The Learning & Development role is both an internal, and external client facing role, with external clients. Background Experience as a Training Facilitator in a leadership role with Project Management experience Experience of Work Readiness programmes for graduates Experience with government institutions like SETA, SAQA Experience in government grants programs Previous SDF experience Creation of academy would be advantageous Extensive knowledge of US Property & Casualty Insurance (Preferable Intro 320 & AINS 21 Certification) Expertise in Content designing and development Familiarity with traditional and modern training methods (mentoring, coaching, Virtual, on-the-job or in classroom training, e-learning, workshops, simulations etc) Ability to do research and produce research documents on US, UK Insurance Industry Insurance related training background Responsibilities for Learning & Development Manager Keep track of a vast number of concurrent L&D initiatives Manage nuances across the demands of different external clients and government institutions Report on L&D initiative progress to internal and external stakeholders Take responsibility for communication with clients, and managing expectations Observing and noting learner successes, for feedback to business Project Administration including updating of central document/training material repository, WSP/ATR submissions and SA compliance attendance registers Document filing and preparation of course materials Training Scheduling – booking rooms and/or MS Team Meetings for L&D initiatives Driving Insurance certification in SA Geography Engagement should show on the reports and the learnings (driving internal learning strategies, LMS, STC & Infinity) Manage CD projects for the SA geography Good reporting skills – should be able to effectively report out the progress of initiatives (Strong Ms Excel, PPT and Word Skills) Monitor and evaluate training program’s effectiveness, success and ROI periodically and report on them To conduct TNI & TNA with stakeholders leading to Identifying and assessing future and current training needs Identify and assess future and current training needs through job analysis, career paths, annual performance appraisals and consultation with line managers Drive closure of training programs with expected outcomes Direct Management No direct staff Qualifications Accredited Assessor and Moderator and/or ODETP qualification SDS – Skills Development Certificate Strong Microsoft Office Skills Excellent Academics Overall Experience 10 – 12 years 6 - 7 years of experience as a Training Specialist or similar role    
Salary: R14000 to R21000

Assistant Vice-President Operations Reference No: 3877276123 | Cape Town, South Africa | Posted on: 18 July 2022

We currrently looking for an AVP Operations What you need Manage the Operational Delivery which include, but is not limited to: Capacity Planning, Adherence to Service Levels, Revenue Realization, Profitability Ensure all migrations are managed seamlessly Map peer levels across client organization and establish peer level relationships within the client organization Establishing operational performance goals Work with the Sales, Client Relationship managers & Migrations team to provide support/oversight for new/ additional off shoring opportunities Put control measures in place to ensure adherence to budget and cost control This position is responsible for Operations Key responsibilities include: Formulation and execution of capacity and staffing plans based on medium term business forecast Negotiating and finalizing SLA’s with the Client - contract negotiation Implementing revenue and cost plans Establishing a review/ reporting mechanism with the Client Developing and approving incentive plans Identify and champion black belt improvement projects Review the progress of attrition action plans and check effectiveness Provide leadership to team of Managers, Asst. Managers and Executives Ensure compliance to all internal and client requirements like SOX, BS7799, ISO etc. The Performance parameters include: Client satisfaction (15%) Revenue and costs (40%) Process Improvement (10%) Employee satisfaction (10%) Attrition management (25%) The weightages may change from time to time depending on business requirements Any other essential function that may occur from time to time as directed by the Supervisor 8 Years experience in people management  from BPO background preferably    Contact person James Knoll james@abcworldwide.com
Salary: R500000 to R1000000

RTA Reference No: 2107848407 | Cape Town, South Africa | Posted on: 18 July 2022

We currently looking a RTA Data Analyst  for our site in Cape Town   Description Utilising Excel to analyse Workflow data to assist with efficiency within the Contact centre Runs and analyses reports with the result of making recommendations for adjusting staffing levels to meet departmental productivity and profitability goals Completes root-cause analysis to determine and quantify reasons for planned variance and recommends changes to enhance accuracy and effectiveness Responds to escalated issues and ad-hoc requests Exception management on WFM tool along with real time management of all queues. Assumes and performs other duties and responsibilities not specifically outlined herein, but which are logically and properly inherent to the position   Qualifications/Education and other skills requirement - Graduate Call centre experience , RTA role Preferential Basic understanding of workforce management/Shrinkage/Avaya/WFM tool concepts. Ability to prioritize workload, meet deadlines and perform multiple tasks Excellent communication skills Good mathematical, Logical and analytical skills Problem solving attitude and attention to detail. Quick learner, positive attitude Good excel skills WFM Tools Contact person James Knoll Email - james@abcworldwide.com Contact number - 074 644 4500
Salary: R14 to R21

Validation Lead: Qualification - Pharmaceutical Reference No: 913148560 | Cape Town, South Africa | Posted on: 18 July 2022

Qualifications Required: Degree or diploma in Engineering / Natural Sciences / Microbiology or equivalent.   Necessary Experience and Industry Accreditation At least 5 years’ experience in pharmaceutical/ biotech manufacturing industry. At least 1 to 2 years’ experience at junior to Senior Management level. Experience in quality management systems within a cGMP facility. Good Engineering Practice and understanding of ISPE guide.   Key Duties and Responsibilities Management and mentorship of Senior Validation Scientists, Validation Scientists and Validation Interns. Ensuring that Validation requirements are achieved at the required quality and regulatory levels (Company, SAHPRA, WHO, pharmacopoeia) and within the agreed timeframes. Conduct section planning and execute activities within own scope of accountability. Ensure adequate capacity planning and performance delivery in line with strategic, tactical and operational plans. Role profiling, goal setting and performance management of Validation staff within the section. Review and/or update high level validation and qualification guidance documents, such as VMP, VPs, SOPs. Attend and participate on technical and projects strategic meetings/discussions involving internal and external stakeholders. Ensure execution of routine qualification activities i.e. Equipment / Utility / Facility, Systems, CSV and Data Integrity. Review and approves protocols and reports for all qualification activities based on company standards/guidelines, procedures, and Industry current practices. Reporting on key operations, critical numbers and key performance indicators that impacts the section’s short, medium- and long-term objectives. Conduct effective and comprehensive costing, budgeting and expense management for own section, taking all overlapping site activities into consideration. Lead own section’s transition into commercial operations and mind-set as well as managing efficiencies, reducing wastage and contributing to overall profitability. Assist in Process Development activities including Process Validation, Cleaning Validation and Cold Chain. Participate in Process Automation and Data Management activities including Data Integrity and CSV. Ensure execution of qualification processes: FAT, Commissioning, SAT, DQ, CIA, SLIA, IQ, OQ, PQ and PRQ as per defined timelines and cGMP and report timeously on qualification progress and status to the Validation Manager. Ensure and or assist system/ equipment owners with identifying maintenance and calibration requirements. Ensure relevant OOS and OOT investigation non-conformances/ deviations, change controls and CAPA’s are initiated and completed. Tracking and expediting the review and sign-off of validation documentation. Writing / guiding the writing of departmental procedures required for qualification. Represent Validation department during internal and 3rd party audits wrt qualification requirements by interacting with auditors. Ensures compliance in accordance with the Medicines and Related Substances Act 101 of 1965 and the Pharmacy Act 53 of 1974, and the organization’s policies, procedures, and other applicable laws. Identify and report any potential risks associated to the qualification activities and address all QMS actions. Continuously build and support a sound quality assurance culture aligned to cGMP within the company.  
Salary: R750000 to R850000

Validation Lead: Process - Pharmaceutical Reference No: 3710163345 | Cape Town, South Africa | Posted on: 18 July 2022

Qualifications required:   Degree or diploma in Engineering / Natural Sciences / Microbiology or equivalent.   Necessary Experience and Industry Accreditation/Knowledge   At least 5 years’ experience in pharmaceutical/ biotech manufacturing industry. At least 1 to 2 years’ experience at junior to Senior Management level. Experience in quality management systems within a cGMP facility.   Key Duties and Responsibilities   Management and mentorship of Senior Validation Scientists, Validation Scientists and Validation Interns. Ensuring that Validation requirements are achieved at the required quality and regulatory levels (Company, SAHPRA, WHO, pharmacopoeia) and within the agreed timeframes. Conduct section planning and execute activities within own scope of accountability. Ensure adequate capacity planning and performance delivery in line with strategic, tactical and operational plans. Role profiling, goal setting and performance management of Validation staff within the section. Review and/or update high level validation and qualification guidance documents, such as VMP, VPs, SOPs. Attend and participate on technical and projects strategic meetings/discussions involving internal and external stakeholders. Assist in execution of routine qualification activities i.e. Equipment / Utility / Facility, Systems, CSV and Data Integrity. Review and approves protocols and reports for all process validation activities based on company standards/guidelines, procedures, and Industry current practices. Reporting on key operations, critical numbers and key performance indicators that impacts the section’s short, medium- and long-term objectives. Conduct effective and comprehensive costing, budgeting and expense management for own section, taking all overlapping site activities into consideration. Lead own section’s transition into commercial operations and mind-set as well as managing efficiencies, reducing wastage and contributing to overall profitability. Ensure execution of process validation activities including Process Development, Process Validation, Cleaning Validation, Cold Chain and Ongoing Process Verification. Participate in Process Automation and Data Management activities including Data Integrity and CSV. Report timeously on validation progress and status to the Validation Manager. Ensure and or assist system/ equipment owners with identifying maintenance and calibration requirements. Ensure relevant OOS and OOT investigation non-conformances/ deviations, change controls and CAPA’s are initiated and completed. Tracking and expediting the review and sign-off of validation documentation. Writing / guiding the writing of departmental procedures required for qualification. Represent Validation department during internal and 3rd party audits wrt process validation requirements by interacting with auditors. Ensures compliance in accordance with the Medicines and Related Substances Act 101 of 1965 and the Pharmacy Act 53 of 1974, and the organization’s policies, procedures, and other applicable laws. Identify and report any potential risks associated to the process validation activities and address all QMS actions. Continuously build and support a sound quality assurance culture aligned to cGMP within the company.
Salary: R750000 to R850000

German-speaking Sales & Business Development Representative Reference No: 1555071094 | Cape Town, South Africa | Posted on: 18 July 2022

The Sales & Business Development Representative is a business-to-client support role which involves representing their services to existing clients, maintain client accounts, upgrades of services and products and further business development.   All levels of expertise are required from freshers to experience Customer Experience professionals Do you tick these boxes? Are you a young, ambitious, dynamic individual? Have you freshly graduated, or first/second jobber? Do you possess any tertiary education: A degree or diploma? Do you have excellent communication skills? Are you well organized/able to multi task? Do you have full computer literacy Do you possess a valid work permit for SA? Are you business-level fluent in German (written and spoken)
Salary: R10000 to R20000

Reservations Consultant Reference No: 4134329916 | Cape Town, South Africa | Posted on: 18 July 2022

Building relationships is vital. Your role will be to maximize hotel profitable revenue, ensure day to day procedural operations completion and that guest satisfaction is achieved. Minimum Qualifications / Experience / Skills 5 Years of experience in the hospitality Reservations operations Ability to effectively communicate with others in English (written and spoken) Proven experience in a Reservations position, ideally within a hospitality environment Good leadership skills with a hands-on approach Ability to work individually and as part of the Team Skilled with Microsoft Office software, especially in Excel Key Roles Responsibilities and Competencies Required Answer telephone enquiries in a warm friendly tone-manner Accurately process bookings, cancellations and sending confirmations Accurately checking availability of required services to avoid overbookings Responding to bookings from all Online distribution channels and platforms Knowledgeable of Online portals extranets such as Booking.com, Expedia etc Ensure web site booking process is maintained up-to-date and functional Promote specials on various platforms that is being advertised by the Company Follow up Provisionals and ensuring payments are received prior arrival Preparing and sending 10 Day Weekly Arrivals listing once every week Adhere to email turnaround times Liaise within the Team and Properties regarding special requests, dietary requirements or any special needs clients have Booking of extra services such as Transfers and Tours Maximize guest satisfaction and comfort, delivering a positive and responsive approach to enquiries and problem resolution Ensures that all Month-end Revenue reports are accurately produced and processed A positive, adaptable and communicative personality Ability to handle multiple challenging priorities and assignments Ensures that budget targets are consistently achieved within the Team Strong Attention to Detail and Innovation for Results
Salary: Negotiable

Lead Black Belt Reference No: 2515071843 | Cape Town, South Africa | Posted on: 18 July 2022

 Job title: Lead Black Belt Job Description: Reporting to the Director, the post holder will be responsible for successful delivery of all Lean Six Sigma projects that they have been assigned within the allocated budget, resource and time constraints, i.e.: -Responsible for the day to day management of a Continuous Improvement Team of Lean practitioners. Leading and managing the Continuous Improvement Team including all necessary appraisals, performance reviews, support and coaching. Project management of Lean projects utilising the DMAIC system to ensure effective outcomes and appropriate governance. Team support and facilitation, conflict management, recognition, coaching and mentoring. Gaining appropriate project commitment through Stakeholder analysis, Communications plans, influencing strategy, Visioning, SWOT etc. Project definition through all project charter elements; Business Case, Scope, Problem and Goal Statements from baseline. Idea Generation, sorting and prioritisation to ensure the best use of resources to deliver projects. Identification and segmentation of customer demand, gathering Voice of the Customer, developing CTQs, identifying their Moments of Truth and benchmarking. Ensuring that all projects are correctly recording the current process through appropriate techniques including SIPOC, process mapping, functional deployment / swim lane maps. Developing techniques to assure effective workplace and process management including standard operating procedures or documentation including operational measurements and response plan. Defining and implementing appropriate methods to assure process robustness and success including FMEA and pilot tests. Identifying obstacles to process flow and techniques to improve it such as Value added / Non-VA analysis, 8 wastes, Process measurements including cycle time, touch time and take time. Embedding techniques to assure effective workplace and process management including 5S, visual management, etc. Implementing methods to assure process robustness and success including future state mapping Minimum Criteria: 5 years + experience in the Black belt (Continuous Improvement) Accredited Lean Six Sigma Black Belt. Skilled at using the DMAIC process and the associated tools and techniques. Excellent communications and stakeholder management skills. Demonstrable experience in leading projects and large scale change, preferably within a contact centre environment. Experience of successfully leading teams to deliver challenging projects to deadlines. Experience of leading, managing and developing teams and team members. Experienced user of process modelling tools (e.g. Microsoft Visio). Good skills with Microsoft Office tools Excel, Word and PowerPoint Holds a relevant professional body qualification/accreditation (e.g. MSP or Prince2) Email your CV to James@abcworldwide.com Business WhatsApp: 0604566323
Salary: R70000 to R100000

Business Developer Manager Reference No: 557002964 | Johannesburg, South Africa | Posted on: 15 July 2022

PurposeThe business development manager (BDM) is often the first point of contact a new potentialclient will have with a business when they are seeking information on the products andservices the company provides. They develop sales in new sales territories and retain theirassigned existing clients. Location : Houghton Estate, Johannesburg Span of Control:• Between 8 and 20 people reporting to this position (depending on the branch) Competencies required• Coaching skills• Directing, understanding and interacting with people• Ability to work in a pressurized environment and meet deadlines• Establishing rapport• Showing composure• Team work• Making decisions• Resolving Conflict Requirements Managerial / Supervisory experience• Minimum of 3 years’ experience in a sales or marketing leadership role within theinsurance/financial services industry• Proficient in MS Office• Ability to manage complex projects and multi-task• Excellent organizational skills QUALIFICATIONS • Matric /Grade 12• Business related qualification• FAIS Credits (min 30 credits in short term insurance if date of first appointment is before 2010); or if date of first appointment is on or after 01/01/2010, a full recognised qualification as per the FSCA qualification list• FAIS Regulatory examination for Representatives (RE5) and (RE1) for Key Individual• If you are registered for one Class of Business (Personal or Commercial) you are required to have 12 CPD (continuous professional development) points.If you are registered for two Classes of Business (Personal plus Commercial), you are required to have 18 CPD points.
Salary: R30000 to R50000

Service Manager Reference No: 763103963 | Johannesburg, South Africa | Posted on: 15 July 2022

ROLE PURPOSEThe Service Manager is responsible for the implementation of the strategic plan and to manage and monitor the performance of Service consultants. The SM will also ensure that client relationships are maintained and developed with the aim of retaining the correct calibre of clients on the book for as long as possible and reducing the risk of high loss ratio clients or high claimants to the business. QUALIFICATIONS• Matric /Grade 12• Business related qualification• FAIS Credits (min 30 credits in short term insurance if date of first appointment is before 2010); or if date of first appointment is on or after 01/01/2010, a full recognised qualification as per the FSCA qualification list• FAIS Regulatory examination for Representatives (RE5) and (RE1) for Key Individual• If you are registered for one Class of Business (Personal or Commercial) you are required to have 12 CPD (continuous professional development) points.If you are registered for two Classes of Business (Personal plus Commercial), you are required to have 18 CPD points. EXPERIENCE• 5 Years' experience in Servicing within Short Term Insurance• 2 - 3 Years' experience in Managing staff in a short-term industryKnowledge in managing a diverse team• Extensive knowledge of the Short-Term Insurance Industry• Thorough understanding of business principles/practices
Salary: R20000 to R50000

Sale Marketer Reference No: 2779447331 | Cape Town, South Africa | Posted on: 15 July 2022

  Sales – Marketer Mon – Fri from 08h00am till 16h00 Location: Northern Suburbs Shift: 8am – 3:45pm (Mon-Fr) We Currently looking a Sales Marker that is able to obtain sponsorships from businesses and individuals  Duties: Outbound calls communicating with Investors and Donors (companies and individuals) and make sales Creating Brand Awareness to stimulate donors and sales Lead Generation   Requirements: Matric (NQF4) Diplomas/Certificates/Degrees advantageous sales experience min 2 years Good Competency with Office, Internet and Mailing Systems Well spoken, have good command of English Afrikaans would be an advantage Bubbly Vibrant Character Determination and Drive  
Salary: R6000 to R9000

Salesforce Engineer Reference No: 2095085510 | Cape Town, South Africa | Posted on: 12 July 2022

  As a Salesforce Engineer , your responsibilities will include, but will not be limited to:   Lead the end-to-end process for Salesforce system administration and software development, from requirement gathering sessions with business leads, to design, development, documentation, testing, release of new features, and bug resolution for released feature sets Analyse changes to Salesforce that are often complex, interrelated, and cut across multiple platforms, to fulfill complicated requirements and improve performance Code review other developers working on the team working in Salesforce Closely partner with business stakeholders to conduct User Acceptance Testing (UAT) and sign off on successful implementations of features Collaborate with Head of Technology and Salesforce Manager to collect feedback, priorities, and ideas on Salesforce and translate these into a product roadmap for our Salesforce org Use ClickUp to create and successfully translate business requirements and their acceptance criteria, as well as manage backlog of requirements prior to development of the product’s features and functionalities Develop technical design specifications, deployment guide, release notes user guide documentations required for new in-house developed features or for Salesforce application (or 3rd party apps) features Maintain a governance model and change management process for Salesforce Continuously look for opportunities to optimise existing Salesforce code to improve overall performance Keep up to date with all new Salesforce & Kaptio features by attending educational workshops; reviewing release notes; establishing personal networks; participating in Salesforce trailblazer community groups Requirements   Our ideal Salesforce Engineer will possess:   BS, MS or Certificate Degree in Computer Science or related fields 3+ years of professional programming experience as a software engineer/ developer 2+ years of demonstrated experience developing solutions on Salesforce technical stack using the following platform components and languages:, Apex, Flow, Lightning Web Components, Lightning Aura Components, Visualforce, SOQL/SOSL, API 2+ years of prior experience working as part of collaborative, interdisciplinary team to deliver web-based products on time and on budget 1+ year deployment pipeline experience Demonstrated experience working with complex product development life cycles and schedules, in a high-functioning, fast-changing, and collaborative environment, from idealization through to MVP Strong problem solving skills and willingness to roll up one’s sleeves to get the job done
Salary: R30000 to R50000

External Sale Consultant Reference No: 1402969338 | Cape Town, South Africa | Posted on: 11 July 2022

  Duties & Responsibilities Face to Face external sales Regular professional communication with stakeholders (Clients/Customers)  Meeting clients for meetings  Sell company products  Headhunt customers  Managing new client development acquisitions Competencies  Assertive: goal-oriented, competitive, decisive, controlling Amiable: patient, friendly, open to challenges, calm, often good listeners who ask many questions and seek strong personal relationships Expressive: Face people-pleasing, convicted, colorful, persuasive, spontaneous, intuitive, enthusiastic Analytic: fact-driven, formal, serious, direct, patient, prepared Communication: good pronunciations, able to keep conversations, able to speak clearly to diverse groups. English  Must have: Own Car  Car License Matric  2 and above years experience in direct face to face external sales (Preferably in insurance or finance field)  
Salary: R15000 to R18000

Head Pastry Chef Reference No: 1190670899 | Cape Town, South Africa | Posted on: 04 July 2022

IDEAL CANDIDATE / REQUIREMENTS Very creative Pastry is your first love Must be experienced in French-style pastry Must have their own transport Willing to go the extra mile
Salary: Negotiable

Transitions Manager - International BPO Reference No: 48506209 | Cape Town, South Africa | Posted on: 21 June 2022

Basic Function The incumbent will be responsible for leading Transitions anywhere from across our global footprint. The candidate should have an in-depth knowledge of Transitions The incumbent will be responsible in ensuring that the Transitions are successful. In addition to enabling seamless Transitions, the incumbent will also be responsible for building capability of the Transitions function, bring thought leadership to the table that improves Transitions set up and implementation The incumbent will also lead new business pursuits (RFPs) to develop customized solutions. The incumbent is expected to take over the Transitions of a specific client engagement as the Lead when an opportunity translates into new business   Essential Functions Will execute transition of processes with end-to-end accountability Consultants in this practice will be required to work closely with our clients on onsite projects Provide ground level assessment and recommendations on processes with respect to process re-engineering and offshoring feasibility The job will involve extensive interaction with business users, senior management and IT personnel To lead client engagements, ensuring consistent service delivery Business development in select accounts   Primary Internal Interactions Transitions Reviews: Program Leads, Transitions Managers, Operations Leads, Operations Managers, Quality and PE team Solutioning and implementation design: BD Team, Strategic Deal Team, designated operations and enabling functions engaged on case-by-case basis Training and Development: Program Leads, Transitions Managers, Training function, external vendors as needed   Primary External Interactions The primary external interactions of the incumbent will be in the Solutioning and Implementation Design role wherein the incumbent will interact with client stakeholders to present the solution and Transitions capabilities, and transition selected processes.   SKILLS Technical Skills: Analytical skills Problem solving skills BPO industry knowledge, including understanding of enabling functions (technology, pricing) and operating environment Domain knowledge in specific vertical   Process Specific Skills: Project management skills   Soft Skills (Minimum): Communication skills – ability to engage with clients as well as internal stakeholders and convince them about the proposed idea, solution Self-starter – there are no rigid boundaries in terms of the level of innovation that can be brought, and the incumbent will have to have the ability to be self-motivated to pursue and explore different avenues to come up with the optimum solution   Education Requirements Graduate / Postgraduate in any stream PMP, PgMP certification (preferred)   Work Experience Requirements 10+ years of experience, most of which should be in BPO environment 3+ years of the BPO experience should be in Transitions Should have hands-on experience of migrating processes Program Management experience of a small to medium size engagement Valid (10 year / 5 year) US &/or UK Visa will be an added advantage
Salary: R50000 to R65000

Head of Talent Acquisition Reference No: 3670494760 | Cape Town, South Africa | Posted on: 07 June 2022

JOB BRIEF   We are looking for a Talent Acquisition Lead to design and implement recruiting strategies for our SA operations. Roles and Responsibilities include: Building talent pipelines Leading all sourcing strategies Managing external partnerships with colleges, job boards, agencies and HR software vendors   RESPONSIBILITIES Build talent pipelines for current and future job openings Lead all sourcing strategies Manage external partnerships with colleges, job boards, agencies etc. Implement online and offline employer branding activities Prepare and review annual recruitment budget Oversee all stages of candidate experience (including application, interviews and communication) Forecast hiring needs based on business growth plans Manage, train and evaluate team of recruiters Participate in and host recruitment events to drive awareness of our company Develop a network of potential future hires (e.g. past applicants and referred candidates) Measure key recruitment metrics, like source of hire and time-to-hire, quality of hire etc.   SKILLS REQUIRED Proven work experience as a Talent Acquisition Lead or similar role Demonstrable experience managing full cycle recruiting and employer branding initiatives Solid understanding of sourcing techniques and tools (e.g. social networks, industry sources etc) Hands-on experience with Applicant Tracking Systems (ATSs) and HR databases Good team-management abilities Excellent communication skills with the ability to foster long-term relationships (with internal teams, external partners and candidates)   This is an office-based role.
Salary: Negotiable

Groups and Incentives Operations Manager Reference No: 1135122448 | Johannesburg, South Africa | Posted on: 03 June 2022

KEY OUTPUTS Clients Guests and Suppliers Be on call for any major emergencies and immediately alert the client and Regional Touring Manager Constantly re-evaluating internal processes, eliminating any re-work to ensure the smooth, effective and efficient functioning of the team Actively work at improving information flow to all key Suppliers via the MOS Ensure all client and/or guest complaints are replied to immediately and follow process of informing Guest Feedback and ensure Regional Manager Touring copied on all relevant correspondence Assisting consultants in advising clients on all product related queries Actively checking the MOS on files Negotiate preferential rates with suppliers and specialised terms for group bookings Implement secondary buying with the groups team to increase Must be able to do on-site inspections with Clients and assist with traveling groups Help prepare and support all operations of traveling files Assist with compilation of gifting, filing, welcome notes Ensure all country travel restrictions are taken into account in planning and executing of groups traveling Assist in all administration required for adhering to travel restrictions and paperwork are in place and done for each guest Ensure administration Covid 19 protocols are in place for traveling groups People Managing a team of groups consultants when the G&I Sales Manager is on leave or travelling Hands on management and checking of all files to ensure all quality control measures are in place and the operations of the itinerary pre trip and during trip and post trip go according to operating procedures Ensure emergency duty reports are submitted each Monday and any issues are followed up and action taken and outcome reported to Regional Manager Touring Finance Ensure through strong commercial focus that all files are profitable and that margins remain in line with company guidelines and immediately bring to attention of G&I Sales Manager any errors resulting in loss of margin through consultant or supplier error Month end processes and procedures to be complete accurately and timeously complying too the month end time table Support and communicate with accounts teams to ensure debtors are collected timeously and inform Regional G&I Sales Manager, Manager Touring and Sales Director/Sales Manager of any potential bad debt Back buy opportunities are created to increase the Margins where possible KNOWLEDGE REQUIRED Extensive knowledge of Tourplan, alternatively, another reservations system In-depth geographical, logistical and product knowledge of South, Southern and East Africa Previous management and/or supervisory experience Extensive sales experience in the groups and incentives area of the market QUALIFICATIONS REQUIRED 4 - 5 years management or supervisory experience in the hospitality/tourism industry (inbound tour operating) Minimum of 7 years inbound experience at a senior level in the hospitality/tourism industry SKILLS REQUIRED Good understanding of terms and conditions, product knowledge, general knowledge, third party and company Product destinations Understanding of travel industry channels E-commerce (Booking platforms e.g. Takealot) Social Media Platforms (Facebook, Twitter, Instagram, Trip Advisor) Excellent computer skills including: Tourplan advantageous ESS is essential GIS, WETU, Maximizer MS Office applications such as Word, Excel, Visio, PowerPoint and Outlook Other related systems such as the Availability and Web Reporting Portal New business development Understanding of quantitative and qualitative data analysis and being able to make decisions based on these analyses Understanding and knowledge of the different markets in which the company operates in Relevant understanding of Business to create and formulate a strategy and make commercial decisions Sales process and methodologies Problem-solving skills Negotiation skills Experiential Creativity (Crafting Experiences) Yielding Guest/Client Delight Financial analysis, modelling and management   PRESONAL ATTRIBUTES Excellent communication skills (E.g. verbal, written, reporting and body language) Time management Teamwork and interpersonal skills Conflict management and resolution Attention to detail Administration and organization skills Event coordination and set up requirements P-drive Navigation Paper filing Paperless filing Printing and binding of documentation Speed Reading and Typing Project management Memory Skills Self-Awareness   The successful candidate should have an enquiring mind, be methodical, pay attention to detail, be creative, show perseverance and patience, ability to work under pressure, ability to accept routine and mundane tasks, have high energy level, be flexible, and have the ability to overcome obstacles and persist with the task at hand, be decisive and adaptable.  
Salary: Negotiable

Touring Creditors' Administrator Reference No: 3511579762 | Johannesburg, South Africa | Posted on: 26 May 2022

KEY OUTPUTS Accounts Payable Preparing accurate reconciliations of creditors statements to invoices received for review and payment Preparing and accurate processing of pre-payment and non-term creditors Processing of touring and non-touring payments Loading all payments for authorization on various banking platforms Allocating payments accurately to creditors ledger on Tourplan Preparing and sending remittance advices and proof payments to relevant stakeholders Liaising with creditors and reservations managers and consultants and all other relevant parties to resolve any queries in a courteous, efficient and timely manner Ensure that all invoices are filed correctly Checking and processing Third Party Barters Ensuring that valid tax invoices are received Ad hoc duties as needed   KNOWLEDGE REQUIRED Minimum 3 years’ experience within similar role Creditors processing and management – accurate reconciliation to supplier statements Sound accounting knowledge, i.e. General Ledger and Journals Competency to work in MS Windows, MS Office - Excel Tourplan knowledge would be advantageous Knowledge of Foreign Currency transactions SKILLS REQUIRED Attention to detail Determination and patience Excellent time management Excellent communication skills Excellent organization skills regarding documentation and filing   The successful candidate must be: A team player Deadline driven and able to work under pressure A positive, collaborative and energetic self-starter who takes initiative and is proactive   There are 2 roles available, 1 x permanent and 1 x 4-month contract.    
Salary: Negotiable

Provincial Manager - KZN Reference No: 3056674549 | Johannesburg, South Africa | Posted on: 24 May 2022

Department: Retail Sales Reporting To: Head of Retail Sales and Distribution Location: Durban Central, KZN   JOB PURPOSE Responsible for developing and managing business operations to increase sales, profitability, market share, customer and employee satisfaction by directing, coordinating and monitoring all sales, branch operations and personnel development activities.   FORMAL QUALIFICATION REQUIRED Business Degree and FAIS Compliant. RE qualified Passed RE1 and Registered as a K1, an advantage   WORKING REQUIREMENTS AND KNOWLEDGE 6 to 12 years’ experience in Sales of Insurance products 2 to 5 years’ experience in managing and motivating a Sales team   KEY RESPONSIBILITES Formulate Sales strategies and roll-out campaigns across the region Drive the Sales of all Insurance products Ensure maximum penetration of Insurance products across all channels and clients Build strong relationships with key stakeholders in the Group and externally Participate in relevant Provincial events and deliver best practices Analyse data on competitors, pricing, trends and identify gaps Compile up-to-date Sales Reports on the Province Lead, motivate and manage a team to achieve and exceed sales targets Foster a great team environment. Manage all HR, Recruitment and Performance aspects Ensure that Compliance and regulatory aspects are adhered to   BEHAVIOURAL COMPETENCIES, SKILLS & ATTRIBUTES Customer Focus, Customer Service Verbal Communication, Informing Others Process Improvement, Problem Solving People Skills, Teamwork, People Management Managing Processes, Emphasizing Excellence   Should you wish to apply for this position, please email your latest CV and motivation to miriam@abcworldwide.com
Salary: Negotiable

German Candidates Required Reference No: 4194992447 | Cape Town, South Africa | Posted on: 20 May 2022

Hello to the German community in South Africa Did you know, ABC Worldwide is the leading recruitment agency in SA for placing foreign language candidates into any type of profession? We have MANY German clients who come to us as we have the biggest database of German candidates. I am looking for new candidates to join our database. Please send your CV to me: diane@abcworldwide.com We are constantly getting in new roles and need more people  
Salary: Negotiable