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Job Title
Assistant Management Couple (Lodge - Hospitality Industry)
Employment Type
Full Time
Experience
2 to 5 years
Salary
R20000 to R25000
Job Published
18 October 2022
Job Reference No.
113588044

Job Description

Brief Job description

A newly launched Eco - Tourism operation situated on the Klein River Estuary 10km’s outside the

village of Stanford is looking to recruit a live - in Assistant management couple with at least two

years previous work experience in similar roles in Hospitality/Tourism. The successful couple should

be dedicated individuals willing to multi-task in a family friendly environment dealing with Local and

International Guests on a daily basis. The position will entail assisting the General Managers in the

successful operation of the property with a strong focus on providing an unforgettable experience

for our Guests.

Key Responsibilities

She

  • Relief management of the hospitality operation in the absence of the General Managers.
  • Assist in the management of the tourism operation & property.
  • Front of House - meeting & greeting of Guests & Visitors.
  • Dealing with the check-in and check-out procedures.
  • Hosting guests.
  • Providing a Concierge service.
  • Maintaining standards set by senior management.
  • Marketing in line with the company’s commercial strategy & sales objectives.
  • General Administration.
  • Conducting Housekeeping checks.
  • Some Experience in F&B would be an advantage.
  • Checking on Food presentation and standards in accordance with the head chef.
  • Restaurant service management when on duty.
  • Portion control.
  • Assist with meal service.
  • Assist with Bar service when required.
  • Effective cost and wastage control.
  • Operating of the Point - of - sale system. (Training to be provided)
  • Assist with weekly & month - end stock takes.
  • Food & Beverage issuing and invoicing.
  • Assist in the ordering of supplies for Restaurant/Cafe?.
  • Ensure that all add on items/activities are charged to Guest accounts.
  • Assist in the planning of conferences and special events.
  • Coordinate site visits for wedding parties.
  • Agent site inspections on the property.
  • Assist wedding planners & Coordinators.
  • On the ground coordination of service providers.

Skills:

  • Computer Literate.
  • Excellent written & spoken English.
  • Excellent communication skills.
  •  
  • Motivated, Innovative & Goals driven.
  •  
  • Work well in an established Team.
  • Effective Time Management.
  • A professional work ethic.

Key Responsibilities

He:

  • Relief management of hospitality operations in the absence of the General Managers.
  • Assist in the management of the tourism operation & property.
  • Front of House - meeting & greeting of Guests & Visitors.
  • Dealing with the check-in and check-out procedures.
  • Hosting guests.
  • Providing a Concierge service and assisting Guests with daily itineraries.
  • Maintaining standards set by senior management.
  • Ensure the highest standard of all nature-based activities with the Guest safety as priority.
  • Dealing with guest requirements.
  • Coordination of all guest activities including outsourced activities.
  • Conducting Guided activities, including beach drives, interpretive Bird & Fynbos walks.
  • Assist with camera trap monitoring project and sharing interesting birdlife/ wildlife data with the

Guests.

  • Responsible for the Maintenance, cleanliness, and general upkeep of all activity equipment.
  • Overseeing & supervision of staff.
  • Staff Motivation.
  • Maintaining a productive & happy work environment.
  • Ensure all Standard Operation procedures are followed.
  • Restaurant service management when on duty.
  • Assist with meal service.
  • Assist with Bar service when required.
  • Operating of the Point - of - sale system. (Training to be provided)
  • Assist with weekly & month - end stock takes.
  • General upkeep of facilities.
  • Assist with room checks.
  • General hygiene management in all facilities.
  • Reporting any maintenance issues to the Maintenance Foreman.
  • Assist on the farm with Alien vegetation control.
  • Assist farm foreman with seasonal vegetable garden.
  • General Farm projects set out by the General Manager.
  • Assist with group bookings for example conferences and special events.
  • Site inspections on the property.
  • Assist with site visits of service providers.
  • Assist wedding planners & Coordinators.
  • On the ground coordination of service providers.

Skills:

  • FGASA Level 1 Qualification or similar with a particular interest in Bird life – knowledge of the Fynbos Biome will be advantageous.
  • PrDP License.
  • Basic Maintenance skills.
  • Basic Vehicle Maintenance.
  • First Aid Level 1.
  • Computer Literate.
  • Excellent written & spoken English.
  • Motivated, Innovative & Driven.
  •  
  • Work well in an established Team.
  • A professional work ethic.

Skills

Industries