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Job Title
Late Stage Collections Agent
Employment Type
Full Time
2018 to 2022 years
Job Published
20 September 2022
Job Reference No.

Job Description

Company based in Kuilsriver, Cape Town

Position - Late Stage Collections Agent

The main purpose of the role is to telephonically contact delinquent/arrears customers to make a suitable payment arrangement to achieve the business objectives.

Main Activities:

Outbound SLA and work queues

  • Servicing outbound calls effectively
  • Achieve daily collections targets and monthly KPA targets

Payment Negotiations

  • Effective negotiation to ensure account rehabilitation in an efficient and professional manner
  • Prevent account roll forward, reduce account balance in the respective service

Customer Service

  • To advise customers on product, legislative and account related queries
  • To achieve customer satisfaction at all times
  • To action customer instructions in an efficient and timeous manner
  • To action administrative requirements related to customer account management


  • Adhere to workforce schedule i.e. lunch and body breaks
  • Adhere to all Company Policies and Procedures i.e. Absence Management, House Rules, Disciplinary Policy as set out by the business


  • Must have a Senior Certificate – Grade 12


  • Must have at least 2 years Late Stage Collections experience in the call centre environment

Functional Knowledge and Skills:

  • Software: Must be efficient in Account Management Debtor Systems
  • Excellent verbal & written communication skills
  • Strong problem solving and negotiation skills
  • Understanding of the Retail Credit Account Management business
  • Ability to work in a highly competitive and dynamic environment