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Job Title
Payment Operation Analyst - Online Gaming Industry
Employment Type
Full Time
2 to 5 years
Job Published
20 September 2022
Job Reference No.

Job Description

Our client is proud to offer industry leading Customer Service, Risk/Fraud and Tech Development services to our international client base. Our expertise lies in delivering world class multilingual customer support 24/7, maintaining strict Risk/Fraud processes and developing state of the art technological designs and features. We hire experienced top talent people which enables us to offer exceptional business services, while enjoying a “work hard play hard” engaged environment.


Purpose of the Role

Managing all payment-related queries and concerns


Key Responsibilities

• Compiling and maintaining all Payment concerns and following up on them

• Identify area of concern and escalate accordingly

• Liaise with Finance regarding Missing transactions

• Liaise with Payment Operations for all technical actions for the account & system

• Keep a daily check on transactions and transactional trends

• Regular follow-up on all queries raised with different departments and teams

• Point of Contact for the support team with regard to all payment queries

• Assisting Risk team with all Deposit and withdrawal queries

• Usage of Payment Portals for transaction monitoring and identification


Essential Criteria

• Experience of working in an e-commerce business

• Knowledge of Payment Systems associated with deposits and withdrawals

• Experience in the field of analyses and investigation

• Willingness to work rotational shifts



• Experience in working for an international contact center

• Ability to work in a multi-dimensional environment


This position requires trust and honesty it has access to customer details - therefore a credit and criminal record

check will be conducted. The qualifications identified herein are an inherent job requirement; therefore, a qualification

verification check will be done. This will be done in a confidential manner, and solely for the purposes of verification


Should you meet all the requirements and wish to apply, please send your latest CV and motivation to