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Job Title
Senior Assistant Vice President – IT Operation
Employment Type
Full Time
10 to 40 years
R900000 to R1300000
Job Published
06 September 2022
Job Reference No.

Job Description

We Urgently in need of a Senior Assistant Vice President for IT Operations

Basic Function:

  • End to end ownership for managing technology operations in a hybrid operating environment, address support challenges and be the escalation point for issues in network, system and voice environment.
  • Partner with business and clients for all new RFP/RFI and enable effective and timely onboarding of new clients.
  • Effective partnership with global teams and drive efficiency and adoption of enterprise capabilities.
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  • Responsible for identifying areas of improvement and implement service improvement initiatives.
  • Efficient service delivery of multiple client relationships in line with the agreed Master Service Agreement (MSA) and service levels (SLA/s), as per contract
  • Manage Customer Relationship and act as a first Point of Contact for any Process / Functional Escalations.

Essential Functions

  • Supplier Management – Manage business relationships with external partners and participate in regular supplier reviews.
  • Effectively manage all Internal ,external , client and statutory audits.
  • Client Portfolio Management – End of End documentation / reporting ready & up-to-date for any business requirement.
  • Responsible for identifying, implementing and review of service improvement initiatives. Drive productivity improvements as per plan and control cost of operation.
  • Participation in Service delivery Reviews on SLA adherence, ongoing projects with Client and Internal stakeholders.
  • Driving Effectiveness of Compliance & Information Security as part of Service Delivery of client processes. – Shoulder responsibility and work with Internal Audit Teams to meet compliance requirements.

Primary Internal Interactions

  • Business Operations
  • All Technology Sub-Functions.
  • EXL Internal / External Audit Teams.

Primary External Interactions

  •  Client Teams – especially Client Technology Teams.
  • External Vendors – Primarily for Service Desk Management.

Education Requirements

  • Graduate, Preference for B.E. / B.Tech with industry recognized certifications like ITIL/ ITSM.

Work Experience Requirements

  • Minimum 16 – 18 years in managing technology operations for a large organization in outsourcing environment.
  • Willingness to work in a 24 x 7 environment.


Contact Person

James Knoll

Business WhatsApp 

074 644 4500