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Job Title
Spanish-speaking Reservations Travel Consultant
Employment Type
Full Time
Experience
5 to 8 years
Salary
Negotiable
Job Published
17 November 2022
Job Reference No.
3756560372

Job Description

KEY OUTPUTS

  • Creative planning and designing of itineraries
  • Managing the reservations process for bookings in a manner which ensures guest budget is achieved
  • Handling of bookings from quote to finalising, invoicing and travel documents
  • Consistent and clear communication with agents, sales teams, preferred supplier partners and colleagues
  • Emergency duty will be on a rotational basis as per the Retail Emergency BOP
  • Working hours early and late shift on a weekly rotational basis
  • Calm and professional manner of servicing agents and guests
  • Proactive selling of our products and services ensuring the best possible safari for the guests
  • An independent, curious and “can do it” nature
  • Upholding the values of the company ... Care of the people, Care of land and Care of the wildlife

 

KNOWLEDGE REQUIRED

  • A passion for delivering service excellence
  • An in-depth knowledge of Tourplan advantageous
  • A good knowledge of South Africa and Southern
  • Knowledge of East Africa advantageous
  • A willingness and aptitude to learn
  • Fluent Spanish - written and spoken (mother tongue professional working proficiency)

 

SKILLS REQUIRED

  • Good understanding of terms and conditions, product knowledge, third party and the company
  • Product destinations
  • Understanding of travel industry channels
  • Excellent computer skills 
  • Understanding of quantitative and qualitative data analysis and being able to make decisions based on these analyses
  • Understanding and knowledge of the different markets in which the company operates in
  • Relevant understanding of Business to create and formulate a strategy and make commercial decisions
  • Sales process and methodologies
  • Problem-solving skills
  • Experiential Creativity (Crafting Experiences)
  • Guest/Client Delight

 

PERSONAL CHARACTERISTICS

  • Good interpersonal skills
  • Sense of urgency
  • Passionate about guest delight
  • Diligence and self-motivation to meet deadlines and keep on top of your job
  • Willingness/ability to share information and teach and inspire others

 

Personal growth

  • Excellent communication skills (E.g. verbal, written, reporting and body language)
  • Time management
  • Teamwork and interpersonal skills
  • Conflict management and resolution
  • Attention to detail
  • Administration and organization skills
  • Paperless filing
  • Speed Reading and Typing

 

PREVIOUS WORK EXPERIENCE REQUIRED

  • Minimum of 2 years previous inbound tour consulting experience required

Skills

Industries