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Job Title
German-speaking Travel Concierge
Employment Type
Full Time
Experience
4 to 6 years
Salary
Negotiable
Job Published
08 September 2022
Job Reference No.
4021360647

Job Description

Purpose of the Job

To represent the company and provide a meet & greet and concierge service to travellers.

 

Scope

To represent the company in accordance with the standards and requirements.

 

PRINCIPLE ACCOUNTABILITIES & RESPONSIBILITIES

Meet and Greet

  • To meet and greet travellers at Cape Town International Airport
  • Ensure that signage for travellers is presentable and visible to arriving travellers
  • Escort travellers to their vehicles and/or accompany guests to place of accommodation
  • Assembling Group travellers and escorting groups to their vehicles

 

Customer Service

  • Prepare personalized welcome documentation for travellers including 24-hour emergency contact details
  • Meet with travellers within 24 hours of their arrival at their place of accommodation (within reason) and brief travellers on their itinerary
  • Check services booked and reconfirm where necessary
  • Receive and resolve any complaints from travellers
  • Manage calls received on the 24-hour emergency contact
  • Provide support to travellers throughout their journey
  • Provide support in case of accidents and sickness

 

Concierge Services

  • Gain an understanding of the travellers’ needs
  • Suggest appropriate activities, restaurants and excursions
  • Arrange gifts for special occasions
  • Manage and resolve client complaints
  • Provide support in case of accident/illness of travellers
  • Manage emergency support phone 24/7

 

Administration

  • Full understanding and follow-through of all divisional procedures and policies
  • Submit timeous reports as requested and adhere to deadlines
  • Maintain complete confidentiality with all company intellectual capital

 

Teamwork

  • To build and maintain good relationships within the team
  • Pro-actively get involved
  • Assist in areas of expertise
  • Flexibility to assist colleagues out of normal office hours, when and if required

 

Learning and Development

  • Continuously develop product knowledge, attend industry events / seminars / conferences, and participate in supplier workshops, educationals and trade shows
  • Keep abreast of industry trends
  • Attend all internal training interventions

 

Values

  • Passion – Energy and Excitement and enthusiasm in all we do!
  • Innovation – Our desire to make changes by introducing new methods, ideas or product for the benefit of all stakeholders
  • Respect – I value myself and others (stakeholders), the environment and diversity that surrounds me daily
  • Environment – Our responsibility to the natural world and the impact we have on its condition
  • Integrity – Our consistency and honesty based on making decisions, regardless of the situation or consequence
  • Diversity – Believe in Difference *Value Difference *Age, Gender, Race, Religion, disability or sexual orientation
  • Stakeholder Driven – Our accountability and responsibility towards anyone that affects or is affected through our actions

 

Qualifications and Expertise

  • Matric / Grade 12
  • Previous Guiding experience would be an advantage
  • Strong knowledge of the city and surrounds, as well as activities and entertainment available
  • Knowledge of TDM products
  • Knowledge of the company's policies and procedures
  • Fluency in German and English is essential
  • Ability to negotiate with suppliers for availability & special services
  • Good South African and Regional geographic knowledge

 

COMPETENCY REQUIREMENTS: PERSONAL & TECHNICAL

  • Must be presentable in terms of appearance
  • Attention to detail is essential
  • A mature approach when dealing with people
  • Confidentiality, tact, and discretion when dealing with people
  • Excellent planning and organisational skills
  • Good verbal and written communication skills
  • Integrity and Honesty
  • Good interpersonal skills
  • Good Problem-solving skills
  • Negotiation and liaison ability
  • Research skills

Skills

Industries